Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Waste Management Waste Management [WM]
Waste Management [WM]

Waste Management [WM] review: Charged after cancellation with no way to reach support

T
Author of the review
4:25 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Customer service is the absolute worst I have ever experienced. Unfortunately I couldn't give them a zero rating as that is what they have earned. I have been trying since 3/17/25 to cancel my service. I turned off autopay and they still charged me. Now I can't get them to answer the phone. 8 calls and counting. They transfer you from one specialist to another until they finally just hang up on you.

I canceled my service as they kept raising prices without any notification. Repeatedly.

Recommendation: Avoid this company. Horrendous customer service. They actually don't have any customer service.

Waste Management [WM] response
Apr 14, 2025 5:10 pm EDT
Waste Management [WM] customer support contacts
Phone numbers

+1 (800) 796-9696

Address

800 Capitol, Ste 3000, Houston, TX, 77002, US

Website

www.wm.com

File a complaint Write a review
View all Waste Management [WM] contacts
Thank you for sharing your feedback with us. We are disappointed to hear that your experience was not a positive one. Please email your complete service address and phone number along with a copy of your post to wmcares@wm.com subject line COMPLAINTS BOARDS. We look forward to hearing from you.
Update by TomWhoIsVeryUpset

I spent over 2 hours on hold today with waste management customer support. When I talked to a customer service representative they always push me over to someone else and I always ended up getting hung up on. Nothing has been resolved. What waste management did is theft. They processed a payment out of my checking account 19 days after I had shut off auto pay.

More
Send message
Copy link
Report
0 comments
Add a comment

More Waste Management [WM] reviews & complaints

Waste Management [WM] - Scam charges 42
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Waste Management [WM] - Overcharged 36
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Waste Management [WM] - Unreasonable cancellation fees 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Waste Management [WM] - Ethics 20
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Waste Management [WM] - breach of contract 1
Waste Management [WM] - Trash pickup Hebron Woods Shepherdsville, KY 40165
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Waste Management [WM] - Im trying to see how long have wait before look for my clothes and remove the dirty syringes
Waste Management [WM] - garbage service and customer service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Waste Management [WM] - Dumpster removal
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Waste Management [WM] - Trash Pickup Service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all Waste Management [WM] reviews and complaints

  1. Waste Management [WM] Contacts

  2. Waste Management [WM] phone numbers
    +1 (800) 796-9696
    Click up if you have successfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number 1 1 users reported that they have successfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number Click down if you have unsuccessfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number 3 3 users reported that they have UNsuccessfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number
  3. Waste Management [WM] emails
  4. Waste Management [WM] address
    800 Capitol, Ste 3000, Houston, Texas, 77002, United States
  5. Waste Management [WM] social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2025
Waste Management [WM] Category
Waste Management [WM] is ranked 1 among 48 companies in the Waste Management category
#01 Waste Management [WM] Waste Management [WM] #02 Republic Services Republic Services #03 1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service 1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service #04 Waste Connections Waste Connections #05 Shred-It, a Stericycle Company Shred-It, a Stericycle Company

Most discussed complaints

Demand for payment
14
(opinions to this review)
 Missed pickups not cleaning up over flow from this
2
(opinions to this review)
 Broken garbage cans
1
(opinions to this review)
 Residential trash service
1
(opinions to this review)
 WM employee damaged my property 6 months ago still no payment for repair
1
(opinions to this review)
Waste Management [WM] Alternatives
GFL Environmental 14 reviews Waste Management 10 reviews Park's Garbage Service 9 reviews Dumpsters.com 2 reviews Republic Services 297 reviews