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The Brick Complaints & Reviews

The Brick / our mattress and the wooden support under it.

Cathy Egilo on Jun 13, 2018

We have had two people all together check out our queen size mattress in over a year, there are some creases in it and they are saying they are a half inch too small. I sent a claim a few days ago and had to take a lot of pictures. When I lay on either side of the mattress it feels hard...

The Brick / brick management/system

Ritchie_234 on Jun 12, 2018

Got an instore credit for my insurance claim of the couch last february of 2018, bought a 55 inch tv for it instead of buying another couch as it is expensive. Upon check out the person incharge told me that I still have $200 worth of unused instore credit so I was glad to know and finaly...

The Brick / not honouring the warranty

H_Khan on Jun 12, 2018

I bought a 6-piece dining set (1 table, 4 chairs, a bench) back in Sept 2015 with a 'full 5yr blanket coverage' for $129.99. I was told this warranty covers anything and everything, including even the slightest mark or stain. That is, the table/bench/chair(s) will be replaced hassle free...

The Brick/ Sofa / reclining sofa

Singhps on Jun 12, 2018

I bought Original Leathe electric recliners Love seat and a sofa for my Family room in Jan 2018. I also bought 5 years warrant with it. When the sofas was delivered the electric recliner was not working on the Loveseat (Right side only). I called Brick Customer Service and they assured...

The Brick / poor service, repairs and price guarantee

Jason Bucovetsky on Jun 8, 2018

I have had terrible customer service for many months now and nobody is calling back or trying to rectify the situation. There are 2 situations: 1 for a mattress I just purchased and the other with furniture I purchased. I purchased the princedale sterns and foster April 21 2018 for $2014...

The Brick / employee services

Lori Nieto Gomez on Jun 7, 2018

The manager of brick marche central treats its employees like slaves insulting them with bad insults they do not provide help neither satisfy a client needs and they fire their employees saying they do not have experiences when they are being trained to earn experience. I demand a new...

The Brick / bar fridge

Diane Leblanc on Jun 6, 2018

On March 29, 2018, I picked up a Danby Designer 3.3 cu ft. Beverage Centre from The Brick store on Notre Dame Avenue, Sudbury, Ontario. I purchased it as a Father's Day gift for my husband. I decided to give it to him ahead of time when I found out that we would be out of town for Father'...

The Brick / Purchase of bed

Cll1 on Jun 2, 2018

The brick advertises and promotes great customer service and the ability to be satisfied with bed purchased. Purchased a bed at the Saskatoon location on May 5/18. Sales guy was not very helpful in that he did not ask many questions to determine what type of bed I was looking for (firm...

The Brick / sofas

Barbara Armatowicz on May 28, 2018

Subject: The Brick - Customer Code: ARMA2327 I have bought two reclining sofa sets from "The Brick" with a 5 Year Furniture Protection Plan. The cushion foam of the reclining sofa set has lost a significant amount of resiliency making the sofa uncomfortable to use. It is not comfortable to sit or...

The Brick / tv stand /fireplace

Rami e on May 28, 2018

I purchased a tv stand /fireplace a couple months ago.the remote wouldn't work, then when I went to use my surround sound one of the speakers was blown.i been calling weekly to get someone to do something for me and someone always says they will call me back and never do. I was hung up on...

The Brick / racial discrimination and poor service attitude

juliema on May 27, 2018

Dear Sir and Madame, I am writing this letter to complain the Operation Manager at Brick store in St Hubert (1451 Boul de Promenades). The complain with three main points: 1. Professional unfamiliarity and logical confusion 2. Racial discrimination 3. Poor service attitude I am your old customer...

The Brick / wrong initial delivery date/damage from delivers to newly renovated room/ poor customer service

Tishp on May 23, 2018

Thursday April 19th, 2018. i dealt with 2 different employees 1)one for mattress and box spring 2)employee: for hospital discount issue 1: they didn't combine the orders together had 2 completely different delivery dates: had to go into store to straighten out the delivery date and still...

The Brick / the method of payment

Nadial on May 21, 2018

Good day. Recently I bought around 9000$ of furniture at my local brick store. I chose your store because I am a single mother and the furniture could be deliver fast (I had to move quickly) and was assemble for the most part for me. I wanted to pay cash because I did not have a credit...

The Brick / 032084zjqxu - order not delivered.

Anant Patel on May 17, 2018

Hi there, Below written is the e-mail I sent before a week, I haven't got any hear back in concern of my order that's not yet delivered.. Would highly appreciate to hear back from higher authority. Contact : 647-978-1210 Thank you. Hi Doris Santillan, (GTA Director) I highly apologize...

The Brick / delivery, parts, communication

Joewo101 on May 17, 2018

We purchased a bedroom set from your store in Canmore on March 1st 2018, which was delivered March 5th and on constructing the bed the slat support beam was missing, we returned to the store the following day and the assistant said that she had reported the issue and we would receive the...

The Brick / cindy crawford home - couch

Kim Stratton on May 16, 2018

We really like this furniture. We have the oversized chair with powered recliner which is in great condition. Our concern is with the couch. The leather is splitting with cracks on the very top of the couch along the head rest area. This makes us wonder whether this real leather or not. Can we...

The Brick / delivery

Guigsy on May 16, 2018

Over the last 3 years I've spent about $30, 000 dollars at the Brick store in Owen Sound, ON. The most recent purchases were for a fridge, stove, washer, dryer, bar fridge, above the range microwave and dishwasher for our new house that we moved into in December 2018. Immediately after...

The Brick / I am complaining about sales manager & the brick

Murtaza Uddin on May 11, 2018

I am complaint about Sale Manager (Amar Bajwa - The Brick Warehouse LP - 9655 MacLeod Trail SW, Calgary AB, T2J 0P6), he talked rudely and said I cancelled your order, and I will delver when item will available. I paid for furniture on 15th April (Transaction 13942103 and Reference number...

The Brick / bed frame not in on pickup day.

Christy Radovanovic on May 11, 2018

We bought a storage bed. Went to pick it up today like schedule @1pm. Guess what it's not [censored] in. I'm so [censored] pissed it's not funny. I had friends take time off work to help moving it. Now you guys say it won't be in until Tuesday. They offer a [censored]...

The Brick / request to exchange reclining sofa sets.

Barbara Armatowicz on May 11, 2018

Subject: The Brick - Customer Code: ARMA2327 I have bought two reclining sofa sets from "The Brick" with a 5 Year Furniture Protection Plan. The cushion foam of the reclining sofa set has lost a significant amount of resiliency making the sofa uncomfortable to use. It is not comfortable...