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The Brick Complaints & Reviews

The Brick / extended warranty

Sv
SvetlanaN on Aug 16, 2018

Hi, our family purchased multiply items from BRICK back in January, 2012( washer; dryer; fridge; stove range); The sales person at that time: Mr RAJI G AARUSHI suggested to obtain extended warranty for all items and said that if we have no claim after 5 yrs we will be getting our money we...

The Brick / unethical behaviour and run around to receive credit

Mu
Muffin55 on Aug 14, 2018

In April of 2017, I purchased a sectional from S Common. The sales person persuaded me to take the extended warranty since I had a dog that had ripped a hole in my previous couch. She advised that the warranty would cover one time any damage that happened to the couch that was not warranty...

The Brick / reclining chair

Br
brick claim on Aug 14, 2018

We bought two reclining chairs in march 2016 along with a full 3 year blanket coverage. In in early 2017 chair # 2 developed a lump and the brick replaced it in april 2017. In june 2018 the replacement chair #2 started to blister and peel ( picture blister # 1 and blister #2. On june 25th...

The Brick / fridge missing parts

Mc
MCMpalmer on Aug 12, 2018

I have sent 2-3 requests via your web page for missing parts. Last email was 6 days ago and I have still not heard anything back. Nothing Here is contents of the last email 2018 08 06 This is my second request to have missing parts. I bought 3 appliances from The Brick. The Samsung...

The Brick / poor service with your guarantee

Ta
Tammy Hrycan on Aug 8, 2018

We purchased a sectional in April 2018. When I voiced my concern of the inability to restuff the cushions if the stuffing began to fall or wrinkle, they assured me if anything was to happen it would be in the first 3 years. Within the first 2 months I had noticed wrinkling and falling of...

The Brick Outlet / sofa sectional

My
Myrna Whiteway on Aug 7, 2018

I purchased a sectional with chaise lounge on July 8/18. Delivery was made on July 21/18 with feet missing. I was told by the delivery men that they contacted The Brick to order the feet. I followed up with a phone call and was told someone would get back to me. I was out of town for the...

The Brick / delivery and customer service

Ap
April1963 on Aug 7, 2018

My spouse and I shopped on your website and found the perfect sofa/chair for us. We were very excited to have a new sofa and chair. We had just purchased a new dining room set from The Brick (online as well). It was such a great experience, we decided to use your website to purchase the...

The Brick / warranty on stove

Em
Emmanuel Mutale on Aug 7, 2018

I bought one of these stoves with a flat surface - four cooker. This was a year ago. It had the one year in store warranty and there was an option to buy extended warranty which I declined. I do not know which inisurance company The Brick has this option with but I strongly suspect that it...

The Brick / bremen bookcase and delivery issues

Ra
Rachel 1985 on Aug 4, 2018

We purchased a chest of drawers and a Bremen bookcase from salesperson Navah at the Granville Brick in Vancouver. We also paid for the delivery service. Today the delivery men brought the items. They did not offer to take off their shoes. They left the box holding the parts for the...

The Brick / worst service

An
AniaDoma on Jul 31, 2018

I'm writing you with hopes of someone understanding my situation and position. Although I am certain that these things happen, and it is not the first case, I am left with such discouragement and sadness after this situation. After receiving no support, I am hoping someone higher will hear...

The Brick / customer service - damaged bedroom set & leather couch

Am
Amber Hebert on Jul 30, 2018

We purchased a leather reclining sofa and loveseat, bedroom set including bed, head and footboard, dresser and side table. Picked them up at the distribution centre in west Edmonton on July 17. We they were unpacked at home we discovered the majority of items were damaged...

The Brick / mattress

Ha
Hailu on Jul 28, 2018

I purchased mattress and it was booked for delivery on Sunday July 29. I was expecting a call on Saturday July 28 to be notified of exact delivery time window. Instead, I was informed that the mattress will not be delivered on Sunday - instead it will be delivered on Tuesday July 31. Thi...

The Brick / customer service and damaged product

Ch
Charis Diggs on Jul 27, 2018

I have a few issues I placed a order with your company. They advised me the set I wanted was going to be delivered June28. They called me a week before to tell me that all of the pieces will not be here the headboard won't arrive until the end of July. The bed arrives we unbox everything...

The Brick / customer service

In
Ing2 on Jul 25, 2018

After being bounced around making phone calls about 5 times, someone at The Brick customer care told me to call The Brick Beacon Hill store so I did. The girl I spoke to was rude, hard to understand and kept lying to me saying she would put me through to a manager and wouldn't, then she...

The Brick / customer service

Ka
Kadiva on Jul 25, 2018

Good day, I purchased a 65" Samsung TV on July 1, it was delivered a week or so later. I left on vacation shortly after. On July 20 we tried to screw in the left leg(there are two sets of legs) the screw on one side wouldn't screw in, it kept going around and around. When I got flashlight and...

The Brick / my bed set and the customer service

Th

I have had issues with the brick since I bought my furniture from them. I first had 2 bed frames changed 5 times then I had 3 end tables changed 4 times. I also am dealing with the fact that I keep getting tossed around to different people and managers. This company is disgusting they...

The Brick / furniture and the customer services

Su
sukhwinder kaur on Jul 23, 2018

This is regarding the invoice number 0614857PYTJ I had bought all the appliances, and furniture for my new house. the sofa I bought got sags in it in a few days, and the centre table has chipped drawers. the dish washer missing a part I did file a complaint, and they sent the technician to...

The Brick / returning a product

Rh
Rhyan Leclerc on Jul 20, 2018

I have purchased on line 4 kitchen chairs, I received them from the Ponoka Branch in alberta on Wednesday... i pulled 1 of the chairs out of the boxthat had2 chairs in it... I then assembled the 1 chair. Noticing how small it is... I was very disapointed on the size of the chair and then...

The Brick / loveseat

Re
Renee Sommerfeldt on Jul 19, 2018

I purchased a living room set (sofa, love seat, chair, Ottoman) and a freezer on Canada day weekend. The sofa and love seat were out of stock so I had to wait two weeks and they were delivered Tuesday. When we got the pieces we quickly found that the love seat wasn't big enough and we want...

The Brick / king bed frame

At
atara on Jul 16, 2018

I recently bought a King bed frame, there is a huge gap between the mattress and the frame. I am told by College Park (Daytona)... 'From what I can tell, based on the pictures, the unit seems fine and our floor model does have a similar gap as well'. I can't believe that this is a faulty...