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The Brick Complaints & Reviews

The Brick / Sofa

Amjad Nazir on Oct 17, 2018

Hi This is to tell u that I bought 3 sofa on 31 march from the brick. And only after few months we have noticed that the place where we put our arm the foam is pressed down for all three of them. Also the color is fadding where we sit. We have the warranty and the receipt with us. I don't know...

The Brick / Delivery Conflict

Lydia Zhong on Oct 17, 2018

When we ordered the sofa, we were told that we cannot choose the specific delivery time of that day, which means one people must wait at home, we made several calls to customer service and tell them the earliest time we can schedule the elevator is 10 am, they said "the system schedule...

The Brick / delivery

Anthony Rumsey on Oct 16, 2018

Frustreated, angry and truly upset, its about all I can say right now. After buying a stove from the Brick over a month ago I didn't expect to have to wait well over a month to have it delivered and be told everytime I call next week. This is a very poor way to deal with customers. Thi...

The Brick / leather sofa

David and Barbara Elvery on Oct 16, 2018

To whom it may concern, This is Barbara and David Elvery and we are emailing in regards to a purchase we made a few years ago. We recently emailed customer service regarding a couch we bought and how there seems to be a defect in the material as it has started to rip without much usage and...

The Brick / sectional

RobinRubin on Oct 16, 2018

Purchased sectional and received defective piece of furniture Contacted customer service and I was offered $100 store credit as they said it could not be repaired. I said no then they offered to replace but I had to pay delivery. I spoke to store manager and he offered half price delivery...

The Brick / furniture, service and everything

Ikram Khan1980 on Oct 16, 2018

We moved to our new house in Kanata, ON and decided to buy whole house Furniture from so called "THE BRICK". Since then we have nothing but issues and issues. You guys are giving me unnecessary stress and depression. We have received partial damaged Furniture, When we request for...

The Brick / recdlining chairs

regpedder on Oct 16, 2018

@1 Aug. 2018 purchased 2 recliners from The Brick in Mississauga. One has never worked properly. Tech.came on 2 Oct. 2018, says chair needs replacing, will pass on info and gave me a reference #.10 Oct, called Brick..waiting for part!. 11 Oct .Call from Trans global delivery, say part will...

The Brick / wrong product delivered

SOlive28 on Oct 15, 2018

We purchased a bed frame, washer and dryer, dining room and kitchen tables, sectional sofa and coffee table back in March of this year. We specifically mentioned we were undergoing a major renovation. Shortly after we received a call notifying us that OUR WASHER AND DRYER WERE SOLD to...

The Brick / delivery of furniture and customer service

Billoo kaur on Oct 13, 2018

I had written the following email to their customer service department. Till today I have not received any reply, not even an acknowledgement. The email gives all the details. Please see below: Sales Order Number : 08308H2RLFO Balwinder Kaur Wed, Oct 3, 6:27 PM (10 days ago) to...

The Brick / serta mattress

Antonette Martino-Paglia on Oct 11, 2018

Purchased July 2017. Over $2, 000. As of February 2018 submitted an inspection request (as instructed by store) because the material of the mattress was covered with pilling. Horrible looking. After much waiting finally received an email from the manufacturer asking if I received my...

The Brick / bonnyville, ab branch

Namio1991 on Oct 9, 2018

I purchased furniture through the Bonnyville branch. Couch, chair, tv, and bedroom set at the end of September. It was set for delivery October 3rd between the hours of 4 to 7 in which I missed work waiting on this. They showed up at 9 p.m. and complained about having to bring that...

The Brick / broken television

Valery Theriault on Oct 9, 2018

Good day yesterday October 8th 2018 we purchase a 716, 23$ Sony in Quebec, we paid for t by Visa and as we got to the back of the store by car the employee informed us that we had to open the box and inspect the TV. We plug it, and everything was fine of course, but when came time to put the...

The Brick / customer harrassment

Jsingh96 on Oct 8, 2018

baught a mattress, mattress box and a mattress cover from brick on Friday oct 5th. I didnot wanted to buy the mattress cover but jaspreet(sales associate) said he would give us discount, so I agreed to buy that cover. I had that cover with me and wanted to bring that home the same day, but...

The Brick / echo dot

Gregt78 on Oct 8, 2018

A few weeks ago my wife and i went to the store in Bathurst New Brunswick and purchased a kids bedroom set and a rocker recliner and was supposed to receive a free echo dot which we did not get. I called the store twice and was promised i would receive my " free gift" which i never did and...

The Brick / furniture i. e bed, dresser and sofa cushions

Sa on Oct 7, 2018

I have already sent about 5 complaints regarding broken bed and saggy sofa cushions but no reply from company. May be for when the warranty period is over.I have taken all this furniture on loan from brick and repaying the instalments regularly and inspite of that I am sleeping on the...

The Brick Midnight Deal / dalton 5 piece chocolate dining package

Shamoh on Oct 6, 2018

The above dinette set was on sale for 399.00 on Friday and I was trying to get it online but for some reason i was having issue n could not get. Kept on trying n finally in the morning it worked but unfortunately the price was back to regular price of 599.00. I called the store to see if...

The Brick / payment issue

Reka1424 on Oct 3, 2018

I made a payment at Hearland -the brick for the amount due on Aug 22/18 On my The brick card. When i got the statement on Sept the payment that i made on the card was not listed on the statement. I immediately went to the store to check and said they will me back.. its been almost two...

The Brick / over charged 4.000.00 of interest furniture peeling fake wood sticker bubbled bedroom fake wood

teresa todarello on Sep 26, 2018

There is more than one person same issues as me in here the brick lies to customers ripps them off I was called back manager khon he didn't want to see me I paid two accountants to do the math two opinions and with his physic powers he told me exactly what happened and why without having...

The Brick / furniture warranty declined

Robert hsu on Sep 25, 2018

Date: Sept 13 I went in to the store on Sept 13 and spoke to the rep from customer service. she told me that they do not deal with warranty issue at the store level and provided me with an online web site to make a claim. so I went home and did it and got a confirmation number 3667993 on...

The Brick / warranty department

jason torok on Sep 24, 2018

Hello my name is Jason Torok. I have be trying to get warranty service for my Samsung washer model# WA52J8700AP/A2 since june14, 2018. My original calls to your warranty department call number start on June 14, 2018. I was instructed by your call center that someone would contact me within 24...