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The Brick Complaints & Reviews

The Brick / I am complaining about the delivery service

Gurnimar kaur on Jan 20, 2019

I was expecting a delivery of dinning table with six chairs and one queen size mattress.The delivery guy call me 20 minutes ago and ask me make my way clear at front door. i have double garage .when they came they call me to open the door .i opened one garage door.At the moment, i saw them...

The Brick / customer service / manager / employee

Patches13 on Jan 19, 2019

I've spent over $6000.00 at the brick location in Guelph. In 2016 I bought a living room furniture set. While I was in the Guelph location at Christmas time 2018 I spent another $3000 on kitchen appliances and electronics I mentioned the chair and couch already has a tear where you would...

The Brick / living room furniture

Sukhjeet Mander on Jan 16, 2019

Our furniture is not being delivered as it is not in stock and expected date keeps moving back. We purchased a loveseat, chair, and ottoman on November #, and were told that the loveseat is not in stock, but would be delivered in the 2nd or 3rd week of December. We were contacted to...

The Brick / sony tv 75'

Cheekhoory Sanjay on Jan 15, 2019

Hello the brick canada team, I would like someone from upper management level located at main head office to give me a call or agree my request as describe below…. Please Recently, a request has been sent for an exchange for my sony 75' x900f to an lg 75' sk8070 and someone from the...

The Brick / warranty on tv

Jakewalliser on Jan 14, 2019

I've never been so frustrated with a warranty process. I was told when purchasing my TV and purchasing the extended warranty that if the TV starts to go the they will either repair the TV or replace it. Now after a few weeks of dealing with this warranty crisis, I find my self chasing them...

The Brick / customer service

J1972 on Jan 14, 2019

I received automated call about a delivery tomorrow morning. I need to reschedule but there is no answer on any of your lines at 4pm. It just rings forever. Been trying for 35 min and email says delivery is confirmed after 630pm. Terrible service. Cannot reach anyone about this late notice delivery. I...

The Brick / delivery furniture

Abel Opel on Jan 12, 2019

Brick gave incomplete information about delivery of customer name Anushka Mishra phone number (306) 999-4102. They told us we have to pick up railings for our bed and gave confirmation about timings for pick up. This morning delivery showed up at my place at 09:00am. I was sleeping so...

The Brick / electric range

Dan Lalonde on Jan 10, 2019

Dear LG appliances and Harbor city Kitchen. My name is Dan Lalonde, I live in Victoria BC Canada with my wife, our 2 year old son 2 year old dog, and new baby girl on the way. In 2015 we had our kitchen renovated, it was a big step for us and ultimately we decided to have it done...

The Brick / sealy mattress

John Bodnaruk on Jan 9, 2019

We had replaced our mattress in June 2015 and called them that the mattres is defective we again this year in December made complaint again and also sent them pictures and had a fellow expect the mattress and said there was a stain on the mattress. The mattress came with a cover a and in...

The Brick / product and service

Anderson2018 on Jan 9, 2019

Bought a fridge from red deer and when received it it was not working properly and was told it was a floor model that I bought. Which when buying the fridge we did not order a floor model. Called them back again and was told to call warranty. Called warranty and was told it should not be...

The Brick / countertop microwave panasonic 900 watt

colleen estridge on Jan 8, 2019

The numbers on the panel is all wrinkled and the start button is hard to get started if. It pressed in the wrong place. The defrost does button will not work for the #1 weight. Phone the store in Pitt Meadows and received lousy service. Kept transferring me and then dropping the call. I...

The Brick / about my furniture

Nelub on Jan 6, 2019

After peeling I called brick Customer service asked photo then I told her I have moving can I wait or I must finish it now she said u can but make sure before 2019 I asked her 2 time 3 time she said make sure before April 2019 so when I moved I call brick and that girl not working any more...

The Brick / 7 piece tuxedo table set.. faulty product event id 3747180

Kishy on Jan 4, 2019

Event ID 3747180 Phone 604 772 0945 On May 12, 2018, I purchased dining set, living room set and 3 bedroom sets. October 12th, I called in the warranty department about my 7 piece tuxedo table set. The glass has given up on the glue from its table top base and tips overs. There 2 adult...

The Brick / samsung tv

Aubin on Dec 31, 2018

Purchased Tv Dec 19/18, cannot get smart features to work after hours (approx 4 ) of troubleshooting with Samsung and my internet provider ! I have Been told to return TV so I go into The Brick, to discuss my options, sales lady sends me to the back while I wait 15 minutes to speak with "...

The Brick / manager of location 3451 sunridge way, calgary, t1y 7h5

Muhammad Tariq Latif on Dec 30, 2018

I went to Brick store, 3451 Sunridge Way, Calgary, T1Y 7H5 location today 30 Dec 2018 at 11am. I wanted some furniture and finalized some after 3-4 hours. Gurpreet was helping me during my visit. When it came to payment of the items, she told me that she could not access my Brick account...

The Brick / mattress and box spring pick up

striver s on Dec 29, 2018

Hi there, Good morning, Recently, I have made a purchase of Queen Size mattress along with box spring on Wed 26th DEC, at the time of purchase I have chosen the store pickup option, at the same time sales representative have confirms the pickup timings (Saturday morning after 9...

The Brick / peeling of faux leather sectional sofa and sagging in seat. (broken springs)

Chris Sot on Dec 28, 2018

We bought the sectional sofa end of May 2016 from the brick The surface on the faux leather sofa is peeling and the springs on the left side of the sectional are already dented. I noticed it almost a year later but with work and a busy schedule I kept putting it off We had guests the...

The Brick / paid in full for a sofa and loveseat. loveseat not received yet.

Amitavabh on Dec 26, 2018

Paid in full for a sofa and love seat. Love seat not received yet. Every time I call, I get a new date from The Brick at Regina, Saskatchewan. Phone 306-924-2020. They are not ready for pay any compensation also for this delay. I have disposed off my old furniture and going through tough time...

The Brick / poor service standards

Uttam Gawas on Dec 25, 2018

Purchased sofa and washing machine for $3200 at calgary Deerfoot meadows location on 23/12/2018. Only reason I went there because sales lady parminder(unsure of name) was extremely polite and professional.Then she referred her manager or senior guy LALIT desilva who was extremely pushy and...

The Brick Mattress Leduc Alberta / $3700 king posturepedic bed

Nonya Bizness on Dec 23, 2018

I bought the king sized bed, mattress, box spring, postra pedic pillows x2, waterproof cooling matters cover for $3700 off Tony Saysana store manager. Has it delivered to my home today which was great tipped the delivery guy $40.00 for Christmas. Delivery guy although a very nice man...