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The Brick Customer Service Contacts

+1 780 930 6000 (Corporate Office)
16930-114 Avenue
Edmonton, British Columbia
Canada - T5M3S2

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Use this comments board to leave complaints and reviews about The Brick. Discuss the issues you have had with The Brick and work with their customer service team to find a resolution.

Complaints & Reviews

Jan 04, 2020

The Brick — bedroom set

Cannot tell you how much I am disappointed and upset right now. Bought my bedroom set 3 weeks ago, wanted...

Jan 04, 2020

The Brick — no customer service

I ordered a dishwasher online over the boxing week sale, was told by sales reps that there were plenty of...

Jan 03, 2020

The Brick — 5 year warranty

Hi Guys, I am a regular Brick customer, must have bought more than 25K worth of goods in last 7-8 yrs and...

Jan 02, 2020

The Brick — king size mattress and box springs

Hello, i am writing this in frustration that i was promised that i could pick up my king size mattress from...

Dec 31, 2019

The Brick — dining room table

Hello, I am not very pleased with the brick at all! Already to begin with when they delivered my table set...

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Dec 30, 2019

The Brick — 090394zxzdh - mattress - dkeshrkp / dukeshire tt kg set

Hello, Receipt/Order Number: 090394ZXZDH Location: Milton, ON, Canada I, Irfan Khan (cUSTOMER cODE...

Dec 29, 2019

The Brick — classic fireplace

Ongoing complaint log. no resolution from store, nor feedback from The Brick hq. Details of ongoing complaint...

Dec 27, 2019

The Brick — employee working there or manager I think he might be - c. house is the name on my receipt

A man approached me and my kids in the brick and asked for help, so I told him I was looking for a pullout...

Swift Current
Dec 21, 2019

The Brick — classic fireplace

update from original complaint following no response from the brick. Ongoing complaint. The Brick. To recap...

Dec 19, 2019

The Brick — double boxed bed, double mattress, two pillows, one night table, one dresser with mirror, mattress cover and free gift amazon echo

My name is Gurjot Saini, I supposed to get the delivery if all the above as today because when I was in store...

Dec 18, 2019

The Brick — lg refrigerator

I bought my LG Fridge from the Brick and bought the extended warranty. 3 years into owning the fridge, the...

Dec 18, 2019

The Brick — classic fireplace and customer service

Ongoing complaint. The Brick. To recap, Missing part request 1.Tuesday 26th November 2019 attended store...

The Bricknot giving my appliances even though it it paid in full.

I bought fridge, combination oven, dish washer, gas stove, range hood, washer and dryer. I put deposit on all these appliance a year ago and on novemeber 22, 2019 I made full payment asking them to deliver my all appliances on december 4th. I received four appliances out of seven, I am still missing stove and washer dryer. I called customer service and they hung up on me saying it would be delivered after christmas what am I supposed to do untill then.

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    Dec 08, 2019

    The Brick — purchase is three months overdue

    I am very disappointed not only with customer service but the level of professionalism within this store. On...


    The Brickmattress

    Bought a king size mattress from the brick. Was told the warranty would be easy if I had any problems. Recently noticed my mattress was warped in the middle. Contacted warranty and did the whole process only for them to deny my claim. They never even sent anyone to look at it. You can't really see much in pictures. I would tell everyone not to ever buy your mattress from the brick as they lie about everything. Worst ever service. And when you are purchasing such an expensive piece of furniture you shouldnt have to have any problems with exchange at least .

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      Dec 01, 2019

      The Brick — king size bed

      To the Manager "The Brick " Newton Surrey, My Dear Manager, I am an old and loyal customer of The Brick...

      The Brick Onlinedelivery

      Ordered a "Special Order" fridge due to the size we needed, and selected a delivery date on check out. We chose The Brick because it looked to be the quickest turn around. A couple days before it was to be delivered, got a call saying it would be a few days late. Ok. Then a few days later, got another call saying it wouldn't be in until the end of the month ( a couple of weeks late). I called and was told basically duh, special order items usually take 4-6 weeks. I said we why did you offer me a deliver date 2 weeks out?? and not have anything on the website to this effect? Decided to leave it until the end of the month, called again and they then weren't sure if they could get it in December, probably sometime in January. They told my husband that special order is usually 6-8 weeks. Huh??? What a waste of time. It's only a fridge, why would you need that on time?? NEVER again.

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        The Brickdelivery truck c329

        Truck was delivering to neighbor.
        At 3051 33a ave se calgary.
        Parked in front of my house and my parking spot!!!
        Wouldnt move and tried to tell me,
        "you werent here when we got here"!!

        That doesnt goddamn matter, theyre delivering to a certain house, they park in front of that address!
        Not the neigbors house and only parking spot!!! I had a crying kid in my truck too!
        Thanks for [censored] all

        delivery truck c329

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          Nov 25, 2019

          The Brick — lg front load washer — - oe code not draining water

          Called the Brick sunday November 17 got passed over to their brick customer care appliance line then from...

          Nov 25, 2019

          The Brick — warranty for appliances

          My Name: Janina Veres My E-mail: [protected]@rogers.com Sales Order/Invoice: 121944A0546001 (Available if copy...

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