The Brick – Response to broken bed

purchased king size bed at Niagara Falls store, within short time rails broke beneath mattress, filled in required form for warranty and after several calls a man came to look, said it needed better boards ( this bed has many reviews with same issue), he said what he would do to repair, Just received call from the niagara falls store stating we have to take apart the bed, someone will deliver the same boards to replace and WE then have to fix it and put back together...We are seniors, and this is unacceptable. Why would they even think the "same" boards are going to be any different anyway...PLEASE is there anything we can do