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CB Furniture Stores The Brick 2999 Grandview Hwy, Vancouver, BC, V5M 2E4, CA
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The Brick
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The Brick

2999 Grandview Hwy, Vancouver, BC, V5M 2E4, CA
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2 complaints
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Category
Working hours
Mon
9:30 am - 9:30 pm
Tue
9:30 am - 9:30 pm
Wed
9:30 am - 9:30 pm
Thu
9:30 am - 9:30 pm
Fri
9:30 am - 9:30 pm
Sat
9:00 am - 9:00 pm
Sun
10:00 am - 6:00 pm
ComplaintsBoard
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2:47 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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The Brick - Leather Recliner

Hi,

I bought this in 2021 a leather recliner and here is what happened

1)3 years 3 times same issue same place taking a few months to resolve even after purchasing a warranty.IT took 2-3 months to repair due to the first engineer's inspection, then a part order for another 2 months the engineer came again to fix it almost we were without our recliner for a couple of weeks.

This time it was stuck open in a dangerous position in our living room and could not be closed with metal rods out in our small living room.

Despite several requests for 2 weeks to mark urgent as we have seniors and kids in our home but no response from them for the past 2 weeks.Now we got an injury due to those metal parts coming out and still they are not doing anything.

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This complaint has been resolved automatically due to user's inactivity.

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11:30 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Brick - refund and unethical behavior

I purchased my bed on August 20, 2019.
The invoice number is: 082092V8677. I paid $1, 118.82.
My bed was delivered on September 1, 2019

Within 3 days, I realized the bed is not right for me, and I let your staff know right away that I cannot sleep on this bed at all anymore. I have a disability, and this bed is not helping, but rather is making a negative impact to my injuries. It is extremely uncomfortable, and I am having sleepless nights.

When I called your store after just a few days, your customer service and the store manager call me back several times, all giving me different information regarding exchange/return/warranty. Further, the staff and store manager are rude to me, and this is unacceptable.

I am requesting a full refund. I do not want to deal with the Vancouver staff any more, as they have been rude and insulting to me since I complained the bed is not working for me. For example, during one particular phone call, the staff member told me it's unnecessary for me to call the store, and "if I was smart like other people, I would use my smartphone and find the warranty information." I was very upset after this call, and I cannot tolerate their bullying behavior.

I will be happy to pay the drivers to pick up this bed, as I am completely dissatisfied with the bed and my experience at The Brick. I just want my money back, and be done with it. I will be seeing my doctor this week, who has agreed to provide me with a letter of support on this matter regarding my disability if you need a copy.

Please contact me at your earliest convenience to arrange for my refund.

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Update by Brenda Wang
Sep 08, 2019 6:56 pm EDT

Fantastic news! The Brick just called, and they will give me a full refund! :)

Update by Brenda Wang
Sep 08, 2019 6:17 pm EDT

Why are you doing this under a fake name? You must be sick. I'm reporting this to the admin and police if necessary. Screenshot taken. I thought this was a safe place to voice concerns.

Update by Brenda Wang
Sep 08, 2019 2:09 pm EDT

Gosh, are you a Brick employee? I was not "annoying" I was simply trying to have my purchase issue resolved. It's a normal, every day occurrence. I only came on www.complaintsboard.com to try and have my issue resolved, not to argue with a random stranger. I'm kindly requesting you please leave me alone. Thanks.

Resolved

After sending the store another email outlining exactly what the problem was, and how I wished it to be resolved, The Brick management agreed to give me a full refund. If you have a valid complaint while it's a headache, don't give up. Sometimes things do work out :)

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