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CB Furniture Stores The Brick
The Brick

The Brick review: Un-used warranty credit claim

K
Author of the review
4:26 pm EST
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Hi,
I purchased several items at a Brick Store In Surrey, BC end of July 2020 when I moved here from another province. Total cost around $6000/. Also bought warranty coverage. Some items were delivered start of Aug2020 and some by end. When I called by end of July 2025 to claim warranty I was told the I had to wait till date last item was delivered. Just called them before the 90 days expires, now they saying deadline is passed.

Claimed loss: $475

Desired outcome: Get store credit of $475

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The Brick response
Nov 10, 2025 7:28 pm EST
The Brick customer support contacts
Phone numbers

+1 (780) 930-6000

Address

16930-114 Avenue, Edmonton, BC, T5M3S2, CA

Website

www.thebrick.com

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Hello,
We’re very sorry to hear that you’ve been let down by the service. Please email us at social@thebrick.com
with your invoice details and contact information, and we’ll make sure to follow up with you regarding your complaint.
Thank you
Update by KaviG
Nov 16, 2025 6:19 am EST

Hi,
I went to Brick Store today 15 Nov 2025 at Surrey Central, BC and claimed the unused warranty for purchases. Need to wait for them to approve before i can pick up next week. However, only part of the unused warranty amount has been given. There is an unused amount of $229 for extended tv warranty of 3 years that is still not credited. For this i did call before the expiry in July 2023 to claim the unused warranty but was again told i had to wait till end of the 5 year period to claim. I have phone record and it is still in my calendar as reminder.

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  1. The Brick Contacts

  2. The Brick phone numbers
    +1 (780) 930-6000
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  4. The Brick address
    16930-114 Avenue, Edmonton, British Columbia, T5M3S2, Canada
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    Dec 21, 2025
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