Yesterday washer installation for my house flooded
Yesterday at 1.30 pm I got my new washer and dryer installed, (Samsung compact set). I turned on the washer stayed around for 30 minutes then I went outside when I came back I. The house was flooded. I started drying the floor as quick as possible water with towels and blankets. The fire and smoke detector in my basement/storage was on so I vent down and...
Read full review of The Bricktv stand
I ordered a white TV stand from the brick store 11860 Sarcee trail only for a wrong Color to be delivered twice. I remember buying the TV stand and the lady Shelley told us that it will be assembled when delivered but it wasn’t. I called the bricks to complain but we were told that we had to pay for their installation or look for someone to do the...
Read full review of The BrickPoor quality sterling couch and chair
On Aug 5,2023 we purchased a grey Sterling power sofa & chair plus the full 5 yr warranty It was delivered to our home in Carstairs on Aug 7,2023. Within a couple days we noticed the left side section of the couch was starting to separate. The right side there was a gap of less than 1/2" where the left side was 2". We took videos of the couch and returned...
Read full review of The BrickSectional sofa
place to buy furniture! We purchased a sectional sofa last year from The Brick on St. James for several thousand dollars. Made in Canada and seemed super comfortable and well built, this was finally the couch we had been looking for! One year later we now realize how badly ripped off we were! We cannot even sit on the large section anymore as the spring...
Read full review of The BrickReturns and refunds
Order placed September for delivery on October 4th. It was explicitly stated that we would be out of the country until the third and expected the delivery on the 4th at any time. On the third, we received a phone call saying they could not deliver the product because we didn't call to confirm two days beforehand. The earliest they could deliver would be the 6th. On the 6the they delivered a broke product and when we called to return or exchange it they told us to wait 3 more days for them to pick it up and further for them to replace it. When we told them that was unacceptable, they hung up on us. Twice. Finally we requested a full refund for the still sealed bed and bed frame(with one box opened but nothing removed) for the horrible service we received, the broken product we received, and the rude words from the store manager.
They then refused to refund us in full.
Desired outcome: A full refund, and for them to pick up their products from our residence. An apology would be nice as well, as we have been sleeping on the floor for a week now.
Furniture - Mattress
We purchased furniture- sofa and mattress from the Brick on the 29th of September. We called to complain about the mattress on 5th of October to return the mattress. They told us that we cannot return anything we already purchased. We were told we must wait till after 21days to be able to exchange. We cannot wait for 21 days because the mattress is not...
Read full review of The BrickFurniture
Worst place to buy furniture! We purchased a sectional sofa last year from the brick on st. James for several thousand dollars. Made in canada and seemed super comfortable and well built, this was finally the couch we had been looking for! One year later we now realize how badly ripped off we were! We cannot even sit on the large section anymore as the...
Read full review of The BrickLG refrigerator
I purchased a refrigerator on September 19th, it was the display model on the sales floor. I had to leave it unplugged for 24 hours due to it being on its side on the way home. Once we plugged it in it continued to make a chiming noise. I was unsure of why this was happening so I contacted the manufacturer. I was told it was the sensor going off due to the...
Read full review of The BrickWasher and dryer
Order number 082733AJVRS
ALLISON AND STEVE
Washer was delivered 2 weeks after ordering
Washer delivered yesterday
Even the brick new we had no working machines
Anyway apparently the dryer is cheaper in the flyer this week
We would like a rebate or refund
The sales person was very nice but not very knowledgeable of the product
We would like to have had light inside dryer but nothing
Please advise us what we need to do next
Desired outcome: Like to have a reasonable response
Warranty Issues
I moved into my newly built condo furnished with brand new appliances supplied by the Brick on August 16, 2022 and was given an opportunity to purchase a 4 year extended warranty for approximately $1000.00 covering all my major household appliances which I paid. Fast forward to Sept 13, 2023 (day before my birthday) my Samsung Model#NY63T87S fan i...
Read full review of The BrickExtended warranty on a hugo couch
I bought a Hugo couch with extended warranty (https://www.thebrick.com/products/hugo-genuine-leather-power-reclining-sofa-brown), after 4 years the leather was faded to a light color on the seats. We filed a claim on the warranty, the repairman came over and ordered the leather for the seats, few months later he came over to install them and said he...
Read full review of The Brick
Replied
Customer Service / Order # 090134PHRBO
I am terribly angry and upset with the Brick St. Catharines ON 275 Fourth Ave. I attended the Brick Tent sale Friday September 1st. I purchased a mattress for my daughter. We did not take it home that day as we didn't have a way to take it home and it was for my daughters new room in Toronto. I called The Brick Tuesday September 5th to arrange to have the...
Read full review of The BrickExtended warranty - 90 days store credit claim.
This is chris newman and I am full deaf. I want to let you know that I am not happy with the brick's response and service. I bought fridge for $595 it come with 1 year mafuctaer warranty. The brick salesperson offer me (that person is try fishing me and my wife to buy extended warranty for 4 years) and that saleperson is scammed me to buy your warranty...
Replied
Couch
I bought a couch from the Missisauga store and the sales person didn’t supply any information about the policies in place. A few days later I called to return/ exchange the couch and I’m told I can’t.. they said I was only given 48hours to call in for damages.. thought the couch on Friday and Monday was Labour day.. went into the store on Tuesday and wa...
Read full review of The Brick
Replied
Kitchenaid fridge warranty with king & state, trans global and whirlpool
I purchased a KitchenAid fridge from your Park Royal, West Vancouver location in February 25, 2020 with warranty understanding that the fridge would be under warranty for 4 years and in that 4 years, repairs or replacement of fridge would be covered. In April of this year we had to make a calm with King & State and unfortunately after 5 technician vi call...
Read full review of The Brick
Replied
Maytag washer
I have been dealing with issues on my Maytag Washing Machine about 3 years, and it’s still not fixed. I have a large folder of emails also phone calls to The Brick’s Head Office, Trans Global and King @State Insurance, to no avail. All three companies just keep passing the buck. Why The Brick keeps dealing with this insurance company is beyond me, they...
Read full review of The BrickSofa and queen bed
The customer care are so rude and I had a worst experience with brick after you buy something they don’t care about you . I bought queen bed , sofa and love seat from there on aug 3 in the delivery date 29 aug they delivered only bed and didn’t inform me about sofa and love seat after that when I went to store they told me it’s out of stock then why I put 30% advance money there to hold these stuff . And bed frame bar is not perfect size so my bed still not fixed customer care said it should be like that I paid them aug 3 and still I am not using my furniture they are working in bit of pieces I wish they have 0 star so I can go with that
I am complaining about customer service
Customer service is very very bad and the sales manager is supporting this bad service. Everyone went for lunch and left the floor without any attendance. We were waiting for almost 40 min begging someone to help. Sales manager said: “you need to wait and this what we can offer”. No one care even the sales manager his name is Guru, does not care and did...
Read full review of The BrickItem code brezbbqn queen platform base
The mattress base for the Black Hotel 2 mattress is larger than the mattress. It looks terrible and I want to return it. I have been informed by the sales person that since I opened the box, I cannot return it.
How would I know that the mattress doesn’t fit properly?
I was not informed of any return policy.
There is not anything describing the return policy on the invoice.
I did not see any return policy displayed in the store.
Sales order #08313AQCIFG
Purchased Aug 31 /2023
[protected]@shaw.ca
Desired outcome: I would like to return the base.
Replied
Elijah swivel counter-height stool
We bought our 4 Elijah Swivel Counter-Height Stool in Taupe color at Mississauga North Branch, ON, Canada on August 9, 2023. Sabrina, the salesperson fooled us as she said the Taupe stool is in faux-leather. The two stools were delivered on August 18th and we were surprised that the stools are in Linen-fabric. We called that day that we want to exchange it...
Read full review of The Brick
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