The Brick – Ignored for months after warranty replacement failure

I purchased a power recliner chair and couch in 2021 and included the five year warranty, In May of this year the chair no longer worked. Contacted the Brick Ottawa East where we made the purchase. Repair person came. Unable to fix problem, parts no longer available. Informed to look for a replacement. Found suitable replacement at the Brick Ottawa West store Mid Jul 24. When we explained about the replacement, the attitudes changes as they were not making a sale. Forward to beginning of September 24 the incorrect chair was delivered, Not power as we selected. After attempting to contact he store for over a week, I was told to send an email. I did this and after another week a store rep contacted by phone for further explanation. I was told the store manager would contact us. Mid December and I have heard nothing.