The Brick review: Extremely poor customer service and a warranty that doesn’t deliver. ( 1 comment)

My 2022 LG fridge died, and the warranty process has been an absolute nightmare. They claimed my case was “urgent,” yet scheduled me almost a week out—then canceled on the day of service and pushed it another three days. And the worst part? That appointment is only a troubleshooting visit, meaning this could drag on even longer before anything is actually fixed.
The Brick’s only “solution” was a loaner fridge I have no space for in my 900 sq ft home. I even suggested that if the fridge isn’t fixed or replaced by the next visit, they could simply pick it up and take it back. Their response? “That’s not how it works.” Zero urgency. Zero solutions. Zero willingness to help.
Meanwhile, this has been costing me more money every day. I can’t buy groceries properly—I have to buy small amounts at a time, which is far more expensive than buying in bulk. I have a small child with dietary needs, which makes this even harder. And unbelievably, they told me to keep all my spoiled food so I could “prove it” for reimbursement. Completely unacceptable.
I’m beyond fed up. King & State Warranty, LG, and The Brick have provided nothing but delays, excuses, and added stress. Zero urgency. Zero accountability. Zero support.