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The Brick
Customer Service: Phone, Email, Contacts

www.thebrick.com
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How to contact The Brick customer service?

Phone numbers:
E-mails:
  • Support:
  • Support:
  • Support:
Social media links:
Address:

16930-114 Avenue, Edmonton, BC T5M3S2, Canada

Website:

www.thebrick.com

Additional information

Store Locator

The Brick information: contacts, address, founders, CEO, services, and products

The Brick is a multinational company founded on 1971 by Bill Comrie with its headquarters located at Edmonton, Alberta and key people behind it being Dave Freeman (President).. The Brick has the following subsidiaries: Subsidiary . The Brick deals in the Retail industry and offers products such as Furniture According to the latest report, The Brick has generated $1.3 billion (2012) and net income being $33.9 million (2012)
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Who is the founders of The Brick?

The Brick was founded in Bill Comrie.

When was The Brick founded?

The Brick was founded by 1971.

What industry does The Brick compete in?

The Brick competes in Retail industry.

How to write a complaint about The Brick?

To write a complaint about The Brick and get an answer from the officials of The Brick, Complaintsboard.com's objective complaint writing and answer providing system can be used. Product shipment, payment, communication, billing, and any kind of service-related complaint about The Brick can be filed via the specific The Brick complaint section.

Frequently asked questions (FAQ) about The Brick customer service
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What is The Brick?

The Brick is a retail company in Canada. They sell mattresses, furniture, home appliances, and electronics.

How to contact The Brick?

You can contact The Brick at +1 780 930 6000, via a LiveChat on their website, or through the contact form online.

Where's the Brick headquartered?

Full address: 16930-114 Avenue, Edmonton, British Columbia, Canada - T5M3S2

You can also reach The Brick by mail at 16930 114 Avenue NW, Edmonton, AB T5M 3S2

Is delivery at The Brick free?

No, unless there is a special offer or promotion on specific items. You can see the delivery costs when you enter your postal code on their website.

How long is the delivery at The Brick?

Usually, you can schedule a delivery together with The Brick representative. The Brick will notify you 2-3 days before delivery, a day before delivery, and on the day of delivery about the estimated time.

What if my items are not delivered by The Brick?

You should contact The Brick customer service for assistance. They will clarify the reason and provide a new delivery date.

How to make a Warranty claim at The Brick?

You can request the service for appliances and electronics by phone at +1-800-360-2742. For furniture and mattresses, you can make a warranty claim online on The Brick’s website.

Where does The Brick deliver?

The Premium Delivery Service is available almost everywhere in the country. For some areas, The Brick will use a third-party courier. However, currently, The Brick does not ship, deliver, or accept online transactions in the US.

Do I have to pay a delivery fee for returning damaged items to The Brick?

You will have to pay an additional fee for The Brick to pick up the damaged item and bring a replacement if you opted for self-pickup in the first place. You can also choose to bring and replace your order by yourself.

Do I have to verify my identity for pick up or delivery at The Brick?

Yes, The Brick will check your ID when they deliver to your home or when you come to the store for self-collection.

Can I track my order online at The Brick?

Yes, you can use an online delivery tracker on The Brick website.

How do I apply for a Brick card?

You can apply for the Brick Visa Desjardins Card online on The Brick website or in person at a local store.

How to activate my Brick card?

You can activate your Brick Visa Desjardins Card by phone at +1 514-397-1580 or +1-888-389-7823 or simply use it for purchase at a terminal.

Is The Brick trustworthy?

Although The Brick is a legitimate business, their customer support is rather slow. Users have issues with delayed delivery, delayed and slow repairs, and poor customer service. Keep this in mind if you decide to use their services.

Is ComplaintsBoard.com associated with The Brick?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with The Brick Customer Service. Initial The Brick complaints should be directed to their team directly. You can find contact details for The Brick above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

  1. The Brick Contacts

  2. The Brick phone numbers
    +1 (780) 930-6000
    +1 (780) 930-6000
    Click up if you have successfully reached The Brick by calling +1 (780) 930-6000 phone number 1 1 users reported that they have successfully reached The Brick by calling +1 (780) 930-6000 phone number Click down if you have unsuccessfully reached The Brick by calling +1 (780) 930-6000 phone number 0 0 users reported that they have UNsuccessfully reached The Brick by calling +1 (780) 930-6000 phone number
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  3. The Brick emails
  4. The Brick address
    16930-114 Avenue, Edmonton, British Columbia, T5M3S2, Canada
  5. The Brick social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 22, 2025