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Complaints & Reviews

The poor service and rudeness of the employers

Good day, I trust that you are well? I am writing this complain with so much anger. Yesterday afternoon, my partner and I went to purchase furniture on credit, it was approved and finalised. The man that was helping us goes by the name of Zola, he promised us that our furniture was to be delivered on the very same day which was yesterday, at 17:00pm, my partner called the store to find out why the delivery was not made and the lady that answer's the calls kept on dropping the calls and there was a time that she just left the call on the table and had a long conversation with the other employers in the store. My partner called the store about ten times with no explanation as in to why the delivery had not been made. Long story short, I ended up calling in and I gave the lady that answer's the calls a piece of my mind, she immediately made means to get me to speak to Zola and to my surprise, Zola also had a cold attitude. He's excuse was that he was not in the store and that's why the delivery was not made, he promised that the drop off would be today at 10am and guess what? The furniture has not arrived, I called the store at 12:00pm, 5 March 2020 and again, my calls have been cut. My partner and I slept on the floor last night, our food that's meant to be refrigerated is off and the list goes on. Why is that we have to be chasing after them using our airtime left, right and centre to get answers? The store should be contacting us to let us know what is going on but no, we get rude talks and unapologetic behaviour. Is this how customers generally get treated at Lewis? While we were purchasing the furniture, Zola made every promise that we would get our furniture the very same day but as soon as everything is successful and we left the store, everything changed. I am not happy, I am upset and never again will we ever set foot to purchase anything at any Lewis stores.

Product not in good condition

Good day

I bought furniture at best electric in April at Ladysmith branch and this was not in good condition, took up with the store and a carpenter was sent to fix it however this was not done properly. I settled this debt not so long so to at-least get another wardrobe however I was advised that this is no longer under guarantee, my concern is how long is furniture under guarantee. Not a happy Client.

Kindly assist

harassment and threats

Hi I have been harrassed and threatened by lewis store workers... They came to my house early hours in the morning to harras me in front of my kids and later during the day at work in front of my customers... I greatly humiliated and insulted by them more especially over our phone calls... When I told them about my rights they point blank told me that... How can u have rights when you still owing us. I am taking legal action against lewis and I won't rest until something is done... No human being deserves such treatment

kelvinator fridge

I bought a Fridge from Lewis stores in Eldorado Park in March 2018, the Fridge is still under warranty. In December 2019 my Fridge just stopped freezing and it's making a...

bed purchase

My mom (pensioner) bought a bed on the 28th November 2019 and paid in cash for it. During December my mom noticed that the bed is quite uneven with some lumps over the bed. We...

plasma tv

Kindly please deliver the TV that I am owed (after approved claim). I do not feel it is fair for me to pay for furniture not in my possession. I'm in Pietermaritzburg and...

service

Good day

I would like to complaint about the service I received from Lewis Mookgophong. I went there on Tuesday to buy dinging chairs, they did not have stock and said they can get from Mokopane. They asked me when do I need it and I asked as soon as possible.

Today (Friday) I went there to find out where the chairs are, the person that assisted me did not even remember me and when I asked about the chairs he looked at me and first did not know what I was talking about. He then went to the back of the store, to do what I do not know. I waited 5 min and nobody came back to me, so I left the store.

It was not the first time I had a bad experiens at this Lewis store. I will never go back to Lewis store. We are cash buyers, I will rather go to a store where you get greeted in a way that you feel welcome.

Thank you
Janice
[protected]
prinsloo.[protected]@gmail.com

[Resolved] telefunken plasma tv 43 inch

To whom it may concern Dear Sir/Madam I'm writing this letter concerning my account number as follows [protected].I feel I've been treated unfairly in someway by the store.I took...

wardrobe

The wardrobe is not in good condition the handles are not working. Cant be locked. It got openings at the back I can't even put my clothes in it as they will fall at the back. I have been complaining since day one. And I did not get help. This is not the first item I bought from lewis with deffect and they did not fix them until I even finished paying them. I am nolonger in need of the item can it be taken away as I don't see the need for me to keep on paying for such item that I am not happy with. The branch staff are very rude and care less. Now cindy from head office said it has been over three months they can't take it back and that is not true it will only be three months on the 17th of january 2020. And I have been complaining since and could not get help.

Lewis Store Albertontv and fridge

I opened account at lewis alberto and I was approved, I did the interview and I signed the contract and I payed the deposit... I waited for delivery for about a week, after a week they called saying I was clined from head office I must come and collect my deposit and I went there and forgot the slip, they said I must go take the slip in order for them to give me refund... I had to take another taxi back home... What a poor service you guys have. I wasted so much money and I fail to understand why I was asked to pay deposit and signed a contract but I don't quality...

coffee table

My Granny bought furniture of an about 31k in atteridgeville attlyn, every was delivered but coffee table wasn't and the store keeps promising to deliver but none has been...

Lewis — broken furniture delivered

As a customer I am very unhappy with the service and products of Lewis Store Independence Avenue. After 2days of struggeling for them to deliver my furniture, they delivered...

dining room chairs and table

My mom bought these in august 2018 and chairs started breaking one by one and we notified the shop they told us to choose something else so my choose different chairs an table so...

Lewis Store — sewing machine

I bought a sewing machine at Lewis store .I. Paid cash then on the first attempt to use it .it broke then I took it back and was told to come and collect in 3 days I gave them 3...

Lewis Store — amber multi robe - imbuia 225671

i made a deal with your 337 branch in Warrenton in 2016 September of the above mentioned item. Account number [protected] . I have started to encounter a problem with an item after...

unhappy with 4 couches

I bought couches in february 2019 at Lewis store in station, around 3rd week of july 2019 i went to the store to inform them that those couches have a funny sound coming from the...

fridge

My mom bought a fridge at Lewis store Chris Hani Mall a month ago 06 July 2019 . When the fridge was delivered, it was wrapped in a plastic bag . A new fridge was supposed to be...

payments

I work 80km from vryburg, every month a Lewis van comes to my workplace to remind me about my instalment. They came on the 31st July 2019 at my workplace to tell me about the...

fridge

Iv also bought a fridge from Lewis stores. Which only worked for a month. I went back to the store and complained..spoke to the manager who said he will send someone to repair it...

kelvinator washing machine kll145tt2 twin tub

My name is Gloria Phokomosi last week I bought a washing machine at your shop which has a problem of a linking pipe.I immediately called the sales person who was assisting me at the shop and tell her about the problem.She told me she is going to report this matter to the manager.I waited for the whole week but couldn't hear anything from them, that's when I decided to go straight to the shop to lay a complain.The who was helping me told me that the pipe for the machine is not replaceable unless I buy the whole package which is a new washing machine. So I want to know whether is the shop going to replace the washing machine or should I take that one back to the shop and get my money back.

poor service

Please help - poor service from branch, customer service, area manager

We are pensioners and bought a couch set in april 2018 cash. Since october 2018 up to date we keep on sending it back for repairs - brand new items?? We require that we get a replacement couch set or our money back. We are elderly people who are being are not getting the after sale service as advertised. We have spoken to their customer services how many times, every time they say they will come back to us (gregg)... We have spoken to the branch manager (josephine) how many times, we have spoken to the person (bennie) at the branch handling the complaints... We have even spoken to the area manager (mrs earis) herself... Still "we are waiting for the merchandize manager" next month the warrantee / guarantee expires and what then?? We require assistance please, money back or a replacement set. How long do we need to wait for the merchandize manager?

We currently have a loan unit from lewis stores carletonville.

We need assistance please.

  • Th
    thabang donald Jan 05, 2020

    My Granny bought furniture of an about 31k in atteridgeville attlyn, every was delivered but coffee table wasn't and the store keeps promising to deliver but none has been settled.funny part she no longer the debt has been paid in full..the lady/Manager Lebo from that store said they can only offer her 2 microwaves worth the price of the coffee table but still keep promising to deliver the microwaves and it been a year now...I've tried to call head office...so please help the granny out..call us on 0762478364 anytime for us to get this issue resolved

    1 Votes

credit approved for a microwave oven and flat screen tv for a old age pensioner

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kelvinator fridge

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russel hobbmet 455l french-refrigerator - account number :281675

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