Menu
CB Drug Store CVS 7550 Covington Hwy, Lithonia, GA, 30058, US
CVS company logo
CVS
reviews & complaints
CVS company logo

CVS

7550 Covington Hwy, Lithonia, GA, 30058, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
Phone number
Category
Working hours
Mon
8:00 am - 9:00 pm
Tue
8:00 am - 9:00 pm
Wed
8:00 am - 9:00 pm
Thu
8:00 am - 9:00 pm
Fri
8:00 am - 9:00 pm
Sat
9:00 am - 6:00 pm
Sun
10:00 am - 6:00 pm
ComplaintsBoard
K
8:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS - long wait times and unprofessional behavior

Let me begin by saying I never file complaints or actively research or call when there are service issues. However, I have to admit that my level of frustration with CVS on Covington Hwy has reached its peak. Unfortunately, the Rite Aid that my family and I preferred closed near us and our insurance companies insisted that we use CVS. My husband and I have hypertension and my daughter has asthma. So we all have health issues that require long term medication. That being said, every single time I have an interaction with the staff at CVS pharmacy on Covington Hwy, I am beyond frustrated and discouraged. In particular this Wednesday evening, November 20th at 5:40pm, I walked into give the pharmacy cashier my coupon for Ciprodex for an ear infection I'm trying to get over. The cashier took the coupon out of my hand and directed me and my daughter to sit and wait. No explanation, no apologies, no direction. Just sit and wait. I watched as others came behind me and were pretty much treated the same way. Because it is a school night and my child's project is due tomorrow, I could not wait nor did I want any further communication with this pharmacy. They are rude, unprofessional, condescending and are an extremely poor representation of your company. I can honestly say, I hate using this pharmacy. And I honestly don't believe any of you even want to fix all of the issues there. Its a really horrible, horrible pharmacy. And I will also share this with my company to see if I can use ANY other pharmacy than CVS.

Read full review of CVS
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.