CVS review: service

Today (01-02-20) I went to dr. they called in a pres. before I got there to pick it up I received a text message that my insurance info needed updated - I attempted to call while traveling there the phone was never answered by the pharmacy - once arriving and updating my info I was told it would be aprox. 15 minutes - no problem — BUT while waiting I observed 5 employees in the pharmacy area - a couple doing data entry another working the drive through as needed and 2 others filling prescripts I guess. The phone started ringing while I was waiting which turned out to be more like 25 minutes and it was NEVER answered. Not one single person stopped to even acknowledge the phone ringing. IM sure the person on the other end - like I was — would have at least liked to have been acknowledged. This was about 3 in the afternoon and was not busy at all. Im new to the area and thought I would continue to use CVS since we are already established from our hometown. After today we will be looking for another pharmacy and pray for better service. On another note not one employee said hello, smiled or acknowledged people standing less than 10 feet away. I hope that this is not a every day thing with your company or store but felt the need to express this —