CB Drug Store CVS Complaints #2-21

CVS review: New phone system to refill drugs

Bea Tougas of US

Jul 10, 2026 2:56 pm UTC

Verified customer

Featured review

Any time I need to refill a prescription I am put into long waiting for the automated system to run in a loop. Today I have waisted one hour and forty-five mins. I have called in and, I have written in about this terrible NEW system 3 times. I am so upset with this new system that I am after 20 plus years thinking of going across the street to Walgreen's.

Claimed loss: Loss of time and mental stress

Desired outcome: Change the darn phone in system to make it easy to get to the refilling of meds. Beatrice Tougas 311 Benman Road Lafayette. Lousiana [protected]

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Prescription refill for in-store pickup

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