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Any time I need to refill a prescription I am put into long waiting for the automated system to run in a loop. Today I have waisted one hour and forty-five mins. I have called in and, I have written in about this terrible NEW system 3 times. I am so upset with this new system that I am after 20 plus years thinking of going across the street to Walgreen's.
Claimed loss: Loss of time and mental stress
Desired outcome: Change the darn phone in system to make it easy to get to the refilling of meds. Beatrice Tougas 311 Benman Road Lafayette. Lousiana [protected]
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New system is terrible and inconsistent! I call one time and they sent me a text with a link (I have called where they don't send me a text with a link) and when I go to the link, and request a refill, this time it say the refill was ineligible (which has happened when it's too early(Insurance), so I figured I'd wait for a few days and try again, same thing, it did not say I was out of refills and a request went to the doctor! But the label that was on the RX said I had 2 refills left! I have also gone to your website and signed in and tried to pull the last 6 months of prescription and it cam back with no data available!
I will say that the pharmacist has always been great in helping me get what I need as well as the rest of the people at the pharmacy!