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Any time I need to refill a prescription I am put into long waiting for the automated system to run in a loop. Today I have waisted one hour and forty-five mins. I have called in and, I have written in about this terrible NEW system 3 times. I am so upset with this new system that I am after 20 plus years thinking of going across the street to Walgreen's.
Claimed loss: Loss of time and mental stress
Desired outcome: Change the darn phone in system to make it easy to get to the refilling of meds. Beatrice Tougas 311 Benman Road Lafayette. Lousiana [protected]
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New system is terrible and inconsistent! I call one time and they sent me a text with a link (I have called where they don't send me a text with a link) and when I go to the link, and request a refill, this time it say the refill was ineligible (which has happened when it's too early(Insurance), so I figured I'd wait for a few days and try again, same thing, it did not say I was out of refills and a request went to the doctor! But the label that was on the RX said I had 2 refills left! I have also gone to your website and signed in and tried to pull the last 6 months of prescription and it cam back with no data available!
I will say that the pharmacist has always been great in helping me get what I need as well as the rest of the people at the pharmacy!
I am also very frustrated with the new system AND the window people at our CVS pick up window. The new system doesn't give me the option to speak with the pharmacy. If I need to do something more than the system can handle, I have to go to the store. All that can be done at the drive through window is drop off or pick up meds, they won't check on something for you, you have to go inside and use their touch screen tablet things, which is additionally frustrating. Too much AI, too much automation, not enough human interaction. Recently we were told one of my husbands meds was over $1000 and the window person wouldn't run it on GoodRx or try the insurance, they said that can't do that through the drive through, you have to come inside to do it. I later looked up the medication online with other pharmacies and the no-insurance cash only cost was from $98 to $478 depending on the quantity of pills. What the heck! I am considering changing pharmacies, and I have been with CVS through 3 moves to 3 different locations. I used to use RiteAid but they went out of business, so I went to CVS and it was VERY good until the past 10 months or so.