CVS reviews and complaints 1
View all 3327 complaintsCVS - pharmacy
Hello
I am writing to file a complaint. The CVS that I normally go to has had several issues over the last year or so. First being, customers are asked to wait 1-2 days or longer prescriptions. Second, most recently, 12/19, I went in to pick up a prescription. The person who rang out my order informed me that the reigster had "frozen" and that she needed to get help. When the Pharmacist came over to assist he informed me that my order had not gone through and that he needed to ring it up again. I asked, are you sure? I don't want to get over charged". He said "no it did not go through". He proceeded to scan my order again. Today 12/22, as I was reconciling my Flexible Spending account, to my dismay I noticed that my prescrptions were in fact input twice into the system, which resulted in me being charged twice. I understand things happen, but this Pharmacy needs to get it's act together. Not sure if they are understafffed or ill equipped, but something needs to be done. I will be changing my household prescriptions to Walgreens if I don't see improvements soon.
I would appreciate a response and I also want to be reimbursed for the duplicate charge.
Thank you,
Leslie Mercure
[protected]
[protected]@yahoo.com
Latest CVS Reviews
Pharmacy Despicable customer service Mixed Experiences at CVS - A Customer's Perspective cvs pharmacy BEST Customer Service Ever by Katie at Ruckersville, Va, CVSGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!