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CVS review: pharmacy will not answer the phone after 45 minutes of waiting

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Author of the review
4:31 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

My wife and I have set on hold waiting for a pharmacy person on several different calls waiting as much as 45 minutes and then just giving up. We are steady customers that are about to change pharmacies. We will advertise on Nextdoor a community website and with our church located near the pharmacy. This is totally wrong. No customer should have to wait this long and then just give up. The last 3 unanswered calls were today.

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    Jun 29, 2026
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CVS is ranked 2 among 48 companies in the Drug Store category