Menu
CB Drug Store CVS 65 E Main St, Apopka, FL, 32703, US
CVS company logo
CVS
reviews & complaints
CVS company logo

CVS

65 E Main St, Apopka, FL, 32703, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Website
Phone number
Category
Working hours
Mon
12:00 am - 12:00 am
Tue
12:00 am - 12:00 am
Wed
12:00 am - 12:00 am
Thu
12:00 am - 12:00 am
Fri
12:00 am - 12:00 am
Sat
12:00 am - 12:00 am
Sun
12:00 am - 12:00 am
ComplaintsBoard
A
4:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS - pharmacy will not answer the phone after 45 minutes of waiting

My wife and I have set on hold waiting for a pharmacy person on several different calls waiting as much as 45 minutes and then just giving up. We are steady customers that are about to change pharmacies. We will advertise on Nextdoor a community website and with our church located near the pharmacy. This is totally wrong. No customer should have to wait this long and then just give up. The last 3 unanswered calls were today.

Read full review of CVS
Hide full review
ComplaintsBoard
L
12:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS - hold time

I call CVS a few times a month.
The hold time is sometimes 45 minutes
Today was over 27 mins
Drive through time is also insane 30-50 mins
Can something please be done about this?
Or maybe this is considered normal.
I'm not sure.
But I feel like I waste a significant amount or time here.
When we are in line inside the store we watch them pick up the phone and lay it down almost every visit, and go on with their day and ring out customers and walk to the drive through.
I can only assume that they want the caller to hang up out of frustration or simply running out of time and have to hang up.
Either way I am frustrated and I hope they can make some improvement in this area
Thank you

Read full review of CVS
View 0 more photos
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.