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Shoppers Drug Mart Customer Care Service

1
Complaints1019
Pending0
Resolved10

Shoppers Drug Mart Inc.

243 Consumers Rd
Toronto
Saskatchewan
Canada - M2J4W8

Customer Support Phone Numbers

+1 800 746 7737(Customer Care) 171 161
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat8:00 AM - 8:00 PM
SunClosed
Plus

Shoppers Drug Mart Complaints & Reviews

Shoppers Drug Mart / life brand vitamin d3 1000 iu

78
Sep 15, 2019

!!!Have the worst Customer Experience with pharmacy department!!!. Talked with pharmacy [protected]. Asked if tje medicine has any meat products? A common question thousands of vegetarian question asked from their pharmacist. I had contacted many other pharmacies and received helped except...

Shoppers Drug Mart / Customer service

Am
Sep 14, 2019

I went into the shoppers drug mart for hair dye at around 930pm on September 14, 2019 with a friend and we were being followed around in the store since we walked in the door by the lady working in cosmetics didn't think much of it and carried on with our shopping we were looking at the...

Shoppers Drug Mart / Prescription

Sc
Sep 13, 2019

Wow.. 1014 complaints and 10 resolved. Makes me think a complaint is a waste of my time and yours. Perhaps given your resolution success rate you should close your complaints department. I transferred my prescriptions to shoppers when Costco moved to a less convenient location;. I dropped a...

Shoppers Drug Mart / terazosin hcl 2mg

Br
Sep 12, 2019

I have always used this Shoppers drug mart location for all my prescriptions because it is located close to my home, but for the past year or so I've been having problems filling this particular prescription, every time I tried to fill this prescription they would tell me they...

Shoppers Drug Mart / elastic ankle bandage

Ma
Sep 12, 2019

Shoppers Drug MartHello, I would like to make a complaint about a purchase I did last night and brought it back the next day but they didn't want to reimburse me because the manager (Arliya) if I remember said it was already use and refuse to do anything. I always shop at this location for a couple of years I...

Shoppers Drug Mart / xbox game card

Oz
Sep 11, 2019

Shoppers Drug MartHello, Unfortuanelly my son had bought xbox gift card without her parents from Shoppers DrugMart. We learned it today and my son had bought it yesterday. When I read shopping rules of this gift card about xbox, it can be sold up after 13 years, but my son is not this age. Maybe $300 is le...

Shoppers Drug Mart / vim mould remover

Ke
Sep 11, 2019

Yesterday September 10, 2019 I bought Vim mould remover. While at the cash the cashier asked if I would like a receipt or not. Thinking of doing my part for the environment I said no to the receipt. Turns out I ended up not needing the product so the next day (being today) I went to return...

Shoppers Drug Mart / fall in store

Ka
Sep 10, 2019

At approximately 1700 I entered the above store and slipped and fall on Left side. Floors were wet from foot traffic, no rugs or wet floors signs were visible. An employee seen the fall. I reported the incident to pharmacist and another employee wrote down my information. Another employee...

Shoppers Drug Mart / the cleanliness of the shopping hand held baskets

Ds
Sep 08, 2019

The hand held shopping baskets are so dirty at this store that I never use them. It is most unfortunate as I never buy more than I can carry. It must be a health hazard and will contact our health department about them. Yesterdaty I used another shoppers down Ogilvie Road and the were...

Shoppers Drug Mart / cosmetician

Ja
Sep 07, 2019

I went in to Shopper's tonight around 11:15 and couldn't help but notice the young lady working in cosmetics was on her cell phone, on speaker, talking about boys and being extremely obnoxious. I don't understand why this person is being paid to do this and disrupt customers trying to...

Shoppers Drug Mart / roblox gift card

Ma
Sep 07, 2019

I purchased a roblox gift card and once the transaction went through, I noticed that the back code had already been scratched off. I asked to exchange it but the girl refused and said you can't return/exchange gift cards. I said this is a different situation as I'm right here and we both...

[Resolved] Shoppers Drug Mart / pharmacy service

Pa
Sep 06, 2019

My perscription for Blood Pressure medication in June was shorted on the first submission. The pharmacy advised a week or so later that the remainder of the script was available. When I picked up the remainder allotment the pharmacist advised not to use the medication past August as it...

Shoppers Drug Mart / problem with pharmacist

Ke
Sep 05, 2019

I am totally ticked off right now. I work 60 hours a week, I have one day off to do errands, and I feel I wasted my time going to Shoppers Drug mart in Pembroke. I was trying to buy an over the counter medication me and my husband has been buying for 30 years, and he would not sell it to...

Shoppers Drug Mart / washroom not available for an extended period of time to a customers. rude personel.

Jo
Sep 05, 2019

A couple times I tried use urgently a washroom in that store, every time I was told that it is not ready for use. I am a customer and my health condition prompts me to a washroom quite often: both times I was in the store to get my prescription drugs. Since this happened more than once in...

Shoppers Drug Mart / couponing

Es
Sep 03, 2019

Its been a year that im a loyal customer of drug shopper mart (seawaymall) since we lived in welland 5 yrs ago we get a good customer service..until last sat (aug 31) i had bad experienced with the cashier named "charlene" (old white lady)..Im a couponer and i used coupon to save..As a...

Shoppers Drug Mart / kevin huang pharmacy manager swore at me for no reason

Bu
Sep 03, 2019

I'm Guninder Hundal [protected] [protected]@gmail.com. Today Sep2, 19 my wife called to inquire availability & then I went to above pharmacy at SDM to order prescription for my son. Kevin Huang was at pharmacy counter & I gave him prescription & both extended coverage cards (mine & wife). He...

Shoppers Drug Mart / customer service

Sh
Sep 02, 2019

We had a free hit or miss olg ticket and I asked this employee maria that I would like to replay the same numbers. She was rushing us and I don't know what she heard / understood but she ended up giving me 2 tickets with the exact same number. She charged us for the second ticket...

Shoppers Drug Mart / tera gear camping chair

Li
Sep 02, 2019

Shoppers Drug MartJust before Father's Day 2019 I was in to shoppers getting a card for both my dad and husband. While I was walking I seen camping chairs with cooler bags attached to the cup holder. So I bought 2 chairs for around $50 a piece. Now I have 2 chairs that are ripped in the back both chair...

Shoppers Drug Mart / service

Au
Sep 01, 2019

I was disgusted that for a Health and Beauty business had a disgusting smelly, dirt under the fingernails, geasy hair and bad breath person working as a cashier, She was slovenly laying all over the counter and 2 customers left their purchases and walked out. I had seen this person working...

Shoppers Drug Mart / prescription counter

Gu
Aug 31, 2019

The wait is unbelievably long. The techniciens are rude and gave the wrong pills to my father then when he went back they told him he would have to pay for the correct pills with no refund on the pills they had given mistakenly. They blame everyone but themselves and then told my father he doesnt need blood thinners that hes been taking for 40years

Shoppers Drug Mart / cashier giving hard time to customers, and verbally abusing and making fun of them

Na
Aug 29, 2019

On August 29, 2019 I went to Shoppes Drug Mart to buy milk for my 3 school going kids. I bought 15 bags of 2% milk which I buy once a month. I put 4-5 bags in the fridge and the rest of the bags I freeze them and use them by defrosting them as needed as I dont have time to go to the store...

Shoppers Drug Mart / pharmacy carelessness regarding prescription refills, wrong client medical information released

Ni
Aug 28, 2019

Shoppers Drug MartOn Thursday August 8 I called shoppers drug mart (Cedarcroft location) to request a refill for my prescriptions which was urgent because I was going out of town that weekend and didn't have enough medication to last me until I got back. I called them exactly at 9am when they opened...

Shoppers Drug Mart / hajeva baqui - owner of pharmacy #2255/unwilling to refund for prescription filled without request

Li
Aug 27, 2019

On August 15, 2019, my husband dropped off two prescriptions for me and picked up three prescription. One prescription was apparently on auto refill and i hadn't picked it up. I had never asked for it to be on auto refill and wondered why it was. the owner, Hajeva, insisted that i must...

Shoppers Drug Mart / Scanning code of practice (code 33)

Sa
Aug 26, 2019

I was at the shoppers drug mart in edmonton located at 250, watt boulevard sw. I bought a packet of cookies with a price tag of 5.99$ but it got scanned at the cashiers till 9.99$. The cashier said that he can only adjust the price but cannot give it under code 33. I showed him the...

Shoppers Drug Mart / pharmacy

Ja
Aug 24, 2019

So this pharmacy knows that a specific individuals life is dependant on a specific drug aka that's why they have a doctor working there and a doctor telling them someone is in serious need of this specific drug. Well for the 4th time in a row I'm stuck without my medication or anything...

Shoppers Drug Mart / hair dye

Ja
Aug 23, 2019

Three days after buying hair dye from the store, I tried to use it. I say 'tried' because the product was obviously old & outdated. Instead of the color coming out of the tube in a nice, easy flow - I had ro squeeze SO hard, it started rupturing the tube. The next day I tried to take it...

Shoppers Drug Mart / Pharmacy - overcharged for a prescription

Ar
Aug 22, 2019

I have been working with the owner of the Toronto Cabbagetown pharmacy (Doug Chow; store 0833) for 9 months now, on a prescription that I was overcharged by close to $800. Just last week, the owner informed me that Shoppers would not refund me the amount that I had overpaid. I have been...

Shoppers Drug Mart / store clerk violating my human rights

Se
Aug 22, 2019

My names serena I've Been shopping at this shoppers for 5.5trs as I live 2 blocks away.. I have no car so its convenient to walk the 5 mins there and back . Never had an issue until now.. the other day wednesday august 14th at about 730pm I walked into shoppers in marda loop calgary, ab, not...

Shoppers Drug Mart / the staff

Al
Aug 21, 2019

An employee (Caucasian) called the security guard on my visibly ethnic boyfriend because he was lost and looked lost, as he was looking for me at the store. The security guard then followed him and continued to do so even after the situation was apparent to him that he was looking for me...

Shoppers Drug Mart / sour coffee cream

Aug 21, 2019

On My roommate purchased 4 one litre cartons of coffee cream at this location. We still had some in an open carton in the fridge so we did not open it until the next day. Despite being well before the expiry date, I opened the first one the next morning and wasted my cup of coffee because the...

Shoppers Drug Mart / pharmacy's

Am
Aug 20, 2019

I went to go get my prescription injection from pharmacy. They told me to wait for 20 mins. After 20 mins they told me that they don't have it in stock and they can order it for me the next day. I had to get injection the same day but I decided to wait until the next day. They told me that...

Shoppers Drug Mart / scanning code of practice

Ma
Aug 19, 2019

Bentley one month ago I purchased an item at the store. The shelf sale tag told me it was $4.99. When I got to the front it's scanned at $7.99. When I mentioned the scanning code of practice in Ontario they told me it was not applicable in this case because the tag that had been left wa...

Shoppers Drug Mart / service and attitude of cashier

Sl
Aug 18, 2019

August 18, 2019 at 8:56 PM I was at the cashier checking out my items and the woman who works there had the most distasteful attitude. I had my optimum points card on my phone as a e-card and it wouldn't scan. Instead of helping me, she kept asking me to turn up the brightness. When thi...

Shoppers Drug Mart / bacon, sausage hotdogs, pepperonis

Ma
Aug 18, 2019

Shoppers Drug MartWent to the shoppers at 900 Albion Rd Etobicoke The bacon was on sale as per Flyer Pick it up checked date it was July 17 2019 bb It had all expired called manager Joseph Kalanithi He was not surprised the look at all the other meat it all expired with different dates of july on it i...

Shoppers Drug Mart / complaint about store owner mina fahim

Ju
Aug 16, 2019

My husband and I come into this location everyday because it is closest to home, we get our prescriptions filled here as well as buy groceries sometimes and makeup. We were recently told that we are now not allowed to purchase anything in the store and can only come in for our perception...

Shoppers Drug Mart / staff members

Ka
Aug 15, 2019

I'm sick and tired of staff rudely telling customers they can't check their lottery tickets properly at the register. Umm. Yes I can!!! Staff told customers they have to check them at the little scanner. That is absolutely false!!! I have the right to get a receipt showing my ticket i...

Shoppers Drug Mart / Pharmacy

Co
Aug 15, 2019

On or about Wednesday August 7 2019 I went into store #1251 in Newcastle Ontario to pick up my girlfriends prescription. Upon going up to the pickup counter I was approached by a pharmacy technician who proceeded to hand my girlfriend and I a prohibition trespassing order in which stated...

Shoppers Drug Mart / pricing of products

Mu
Aug 14, 2019

Shoppers Drug Marti walked in a shopper at fairview mall. they put their clear out for hairties at 12for12.99 after pick up a few i went to the counter and asked if u dont have 12 on the rack can i just get these 7 pack. the the associated looks confuse then call another the person to come out and say it...

Shoppers Drug Mart / service from staff

Td
Aug 13, 2019

Shoppers Drug MartFYI...This was on my Facebook newsfeed. I hope matter is investigated. As store management runs both Prince Albert locations. The store does have customers service issues. I and my family have been long time shoppers and use pharmacy For all prescriptions. But like many of extended family...

Shoppers Drug Mart / store employees

Bo
Aug 13, 2019

I worked late last night and needed to run to the store to grab a roll of paper towels and I walked in at 950 and the lights were almost all off as if they were closed and the employee very rudely said, "You know we're almost closed, right?" I walked back out. I was very aware of the time...