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Shoppers Drug Mart

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Customer Service

+1 800 746 7737 (Customer Care)
243 Consumers Rd
Toronto, Saskatchewan
Canada - M2J4W8
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat8:00 AM - 8:00 PM

Complaints & Reviews

Shoppers Drug Mart — Offensive shopping environment

I am visiting this town for summer and decided to do some shopping. Unfortunately, witnessed an employee...


Shoppers Drug Mart — Your cashier was very rude

Im a stroke survivor confinded to a wheelchair and I shopped there reuglarly for my medicine and other...


Shoppers Drug Mart — Do it matter???

Information???? Like what a waste of time, I waited 45 in shoppers cause due to my card not working lost my...

Shoppers Drug MartPassport photos and photocopier

I want to know why, during this time of increased use of Canada Post for on-line purchase deliveries, has your store at Six Points plaza in Etobicoke, Ontario, decided that not only should a single person be handling all of the post office customers in the morning but now the employees trained for the post office also have to take passport photos and handle any enquiries/complaints about the photocopier? These services used to be provided by the front of the store staff but now are located next to the Canada Post facilities. It's very frustrating to be waiting in a line up that goes to the third aisle while a single employee takes time from providing postal services to take passport photos or try to fix the photocopier.

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    Shoppers Drug Mart — Beauty department

    On June 12 a bottle of Clarins Body Fit creme was bought for me by a clinician working at the store who is a...

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    Shoppers Drug Mart — Dispensing of types of medications to complete process of injection

    Picked up prescriptions for arthritis treatment. The pre loaded syringe of methotrexate comes without a...

    Campbell River

    Shoppers Drug Mart — Non sdm person harassing customers

    The Chief Executive Officer, Shopper Drug Mart, I am writing to register a complain while my wife and I...


    Shoppers Drug Mart — vitamins ad available May 2-4

    A few days ago I bought jamieson vitamin E for 12.49. Then I saw shoppers ad for vitamins up to 50 percent...


    Shoppers Drug Mart — Complaining about how a manager treated the employee like she is harassing the employee verbally.

    I was looking to buy something and notice that this manager was talking to the employee. And i notice that...


    Shoppers Drug Mart — An email from your company

    I received an email that states you are giving priority to frontline healthcare workers. While I agree...

    Shoppers Drug Martshipping

    I placed the order online on March 25, 2020, ([protected]) I didn't received anything from you until now and you charged on my credit card on March 25, 2020. I tracked the item through Canada post show in progress and not receive the item from your side.

    I tried to call the customer service last Thursday, it holds 30 more minutes and then cut off. I tried to call you this morning as well, your customer service will call me back and no reply the whole day.

    Please track the order and let me know what happened to the order. If you don't want ship to me, please cancel the order and refund to my credit card.

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      Shoppers Drug Mart — Treatment recd at shoppers

      Hello, I know that with the current state of affairs (COVID-19) things can be stressful at times. You need...


      Shoppers Drug MartA gift card

      I'm a senior citizen and have no credit cards, there are items that I buy online. So, I purchases gift cards at Shopper's. to date 14 cards, and the balance going to be about $174.00 I contacted and had no response. why are your stores caring "The Perfect gift Card". they do not allow you refilling.
      My question to the above mention company was, what happens to my money left on the card? that being I'm will be losing a lot with another 3 next month totaling $250.00.

      Thank you for your time
      I was told a gift card "Vanilla gift card allows you to refill.

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        Shoppers Drug Mart — They did not have any sanitary wipes

        I was very disturbed going to 2 shoppers in sarnia ontario that they did not have any sanitary wipes for the...


        Shoppers Drug Mart — Service at the pharmacy

        While I understand that times are stressful I do not appreciate a back counter pharmacy assistant adding a...


        Shoppers Drug Mart — Red logos, red cross your logo is maybe too red.

        Red red red... a number of business use red as they are based in the USA. The health care red is eastern...

        Shoppers Drug MartPrescription refill amounts reduced to 30 days from the usual 90 days.

        Last week I received only 1/3 of my usual prescription renewall amount. The explanation given wasn't clear, something about the COVID-19 situation but didn't make sense to me.

        In keeping with current Isolation directives I would prefer to visit stores as infrequently as possible, especially as I'm diabetic and 75 years old.

        Can anything be done to correct this, or to provide a logical explanation?

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          Shoppers Drug Mart — Blood Pressure Measuring Machine

          I am a senior citizen who suffers from high blood pressure. At about 1 pm on 28 March 2020, during the COVID...

          Shoppers Drug Martpop

          my husband has been buying Diet Coke from Shoppers for many, many months at $2.49 for 6...It seems now that the Corona virus is here and money is tight that the store would be helping keep their customers except this week when we noticed in the flyer at the same diet coke is now $2.79 for 6 bottles...Is this some kind of price gouging or taking advantage of the people when there money is tighter...very disappointed in your store It doesnt seem much to you but 30 cent jump seems hardly i can get it at the old price somewhere else but I wanted to support Shoppers...but not sure now...hope you can rectify my concern...thanks...disgruntled customer

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            Shoppers Drug Martcopay on medication refills

            they are now only giving 30 day supply on 90 day scripts. they charge you copay each month for something you usually paid once every three months. feel they are taking advantage of the virus to get more money out of you as if things arent bad enough.this happened today at shoppers drug mart london dundas street copay today was 12.33 and that would mean i would pay an extra 24.66 in a three month period.there is something wrong with this overcharging of something we have no control over.

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