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Shoppers Drug Mart Customer Service Phone, Email, Contacts

Shoppers Drug Mart
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www.shoppersdrugmart.ca
www.shoppersdrugmart.ca

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1.2 1537 Reviews

Shoppers Drug Mart Complaints Summary

88 Resolved
1447 Unresolved
Our verdict: If considering services from Shoppers Drug Mart with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shoppers Drug Mart reviews & complaints 1537

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Newest Shoppers Drug Mart reviews & complaints

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6:24 pm EST
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Shoppers Drug Mart Customer service

I have tried to place an online order for a week. Customer care could not help me even though the issue was technical issues on your part. Went to store and manager said he could not help me. Called customer care and they promised to escalate and response within 24-48 hours. No response. I emailed customer care asking who I can speak to for complaint. I asked to please not ignore my email. No response. I called again and was told that someone would contact me asap. No response. I emailed again and asked to please not ignore me. No response. My last email today said this is my last attempt to get response. No response. PLEASE DONT IGNORE THIS MESSAGE. Cell [protected]

Desired outcome: Please don’t ignore me. A phone call would be appteciated

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4:51 pm EST
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Shoppers Drug Mart - Case 17750161

I could not send out a order on-line due to business system glitch on Jan 24, 2024. In next couple days, I called shoppers and tried everything I could per instructions from shoppers by e-mails and customer service. Finally I could send out the order successfully on Feb 12, 2024, However the promotion ended and product prices were increased. Before clicking...

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9:58 am EST
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Shoppers Drug Mart Joker prepaid visa

I bought a 200$ jokervisa prepaid card from shoppers drug mart, Stanley St, brantford, on. I get home hold on to it for a couple days I then activated it, within literal hours the card had been wiped clean of my entire 200$. The joker company has been contacted and apparently doing an investigation will take 7 -10 days. But other people I've talked to has had similar issues from shoppers. I don't know if this has anything to do with shoppers or what, but 200$ is a lot to spend and not get what I paid for. I'm totally blown away by this situation. For one you should immediately take joker prepaid cards off the shelves. Now I'm not really sure how this happened to me but I am lookn for my money back. I will be looking forward to hearing from

Claimed loss: I've lost 200$ plus an activation fee that shoppers charged me

Desired outcome: My money back

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6:00 am EST
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Shoppers Drug Mart Pharmacy

I came to this pharmacy 2 times the guy in pharmacy alem he looks indian he was being racisit. I wanted an insuline and I am covered with ifhp he took all details and brown id details then asked that system doesnt work u have to pay for it I am a refugee and I said I dont have enough 77 dollars he said whatt do u want I give you fpr free? I am covered with ifhp he uses the behaviour of shutting people out this was my second incident please either close this pharmacy now if something happened to my mother she is diabetic shoppers drug mart will be responsible.

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1:49 am EST
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Shoppers Drug Mart Pharmacy

To whom it may concern,

I am absolutely enraged with the shoppers drug mart located at 10835 city parkway in Surrey BC. My partner has been receiving her prescription medication at said location for over a year now. They used to have great customer service, However lately they have become very inconsiderate and rude.

Today we get to the location 5 minutes to closing and are refused service! I even explained that it is prescribed medication which has already been filled and that she is going to be without her VERY important prescribed medication. Only to have a door closed in my face and to be told no!

This is just completely unacceptable and I will be charging shoppers if this results in seizures and a hospital visit tonight because of her being without medication!

Claimed loss: Unknown

Desired outcome: Better care and a store that values their customer

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4:43 pm EST
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Shoppers Drug Mart Incorrect prescription

This pharmacy always messing up with Prescriptions. Waiting time is always 1-2hrs and most of the time even more.. I had to come 3 times in a row because they didn’t dispensed correct medications. Pharmacist, Ashvrin Jan told that you have to check the medication what you take from us. Is this even applicable when there is Refill? Shouldn’t they do refilling correct as prescribed by the doctor? Why do we need a pharmacist in this matter if they don’t want to take the ownership of what they do? This is ridiculous. Don’t recommend this place to anyone.. should tell everyone double check the medicine before you take because they can give something which is not belongs to the patient too.

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7:17 am EST
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Shoppers Drug Mart - Deliver driver of narcotics

On January 27th 2024 at around 7:30pm a delivery driver was doing a delivery to my home and refused to give me my prescriptions because I was recording him. I have been dealing with trying to get my delivery of medications to me since Tuesday January 23rd to no avail. I had called every morning since Tuesday and was told the delivery driver has them. No...

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8:10 pm EST

Shoppers Drug Mart Passport photos

I went into shoppers to take 2 photos each of my 2 kids. The guy fumbled with the camera and didn't seem to know what he was doing. That's when I should have walked out. He kept trying then told me I would have to come back to pick up the pics. When I returned I sent my son in to pay and pickup. Please review the cameras. We needed them for the next day. We went to Bahamas Consulate to apply for the passports and the photos were rejected. The pictures were too blurry and there was hair in front of my daughter's face. So I retook them at a photoshop and saw the big difference. I tried to go back for refund and was told there is no refund. Imagine how I felt.

Desired outcome: Refund, store credit

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10:07 pm EST
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Shoppers Drug Mart wrong pricing, cashier attitude, manager attitude, hiding name tag

Country harvest bread 2 for 7 dollars. I got two loves expected to pay 7 dollars. Checked bill charged 4.29 each. Complained but no good. Asked for manager lady came and said 4.29 the price. I objected and wanted her name. She covered name tag with her hand. Manager and cashier laugh and say to bad. I took pic of display saying 2 for 7 dollars. The shoppers store I go to is only getting worse.

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5:12 pm EST
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Shoppers Drug Mart Medical appointment

I scheduled an appointment for a possible UTI on Dec 1,2023 at the Embrun ON location. I checked in with a pharmacy employee when I arrived. I was told to wait until I was called. There were several people waiting and we discussed what time our appointments were scheduled for. After waiting over 30 minutes I realized that people who had a later appointment were being called before me.

When I approached the pharmacist he said that there was no way he could see me. To come back in 6 hours. When I explained that I was in pain from the suspected UTI. He raised his voice and screamed that’s too bad. I don’t have the time. I felt disrespected and embarrassed in front of other customers. I had done nothing wrong except inquire why others were being called before me. I spoke with the store manager in tears. No one has called me back.

I will never use their services again. I trusted that they would offer the care they advertised.

Claimed loss: I loss time off work to attend an appointment that I had scheduled prior to arriving. Drive time of almost 2 hours.

Desired outcome: At minimum an apology. Pharmacist should receive some kind of disciplinary action for bringing a customer to tears. I’m 62 years old and was bullied at by a much larger man.

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3:40 pm EST
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Shoppers Drug Mart Covid shot

Whet for walkin covid shot, showed health card to abtain prefilled form to Faith (employee at 1102 Klondike Road), asked to wait near meeting/consultation room. Nobody waiting for shot there but could see Bebo (nurse sitting inside with no one inside), my request form not delivered to her for 15 minutes. Saw couples appeared for shot at consultation window in front of me were directed towords drop in window. They came back in 2-3 minutes and sat down with me. There form was delivered by Faith right away and were called in in 1 minute for shot and left. I was perplex and waited another 5 min and was called in by Bedo. I asked her for delay, she said misplace of form by Faith might be the reason. I question her to dogge me where she spoke very rudly and would not let me finish my sentence. I asked her to let me know employee name who brought my form she say go to her window and find our very rudely. I want SDM to find out about this delay and fix this problem.

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12:17 pm EST
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Shoppers Drug Mart - Horrible pharmacy experience

I am writing to formally express my dissatisfaction with the service I received at your pharmacy on December 1st 2023. I have been a loyal customer of Shoppers Drug Mart for many years, but the treatment I encountered during my last visit was unacceptable and compelled me to bring this to your attention. On the aforementioned date, I had a severe allergic...

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5:59 am EST
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Shoppers Drug Mart Price of benadryl 100

I purchased a box of Benadryl pills (100) on November 30th at your Dupont Street store (292) invoice # 990212811030003888306 for $33.99.

When I was at the Loblaws Christie and Dupont store later that day for a flu shot I found the exact same Benadryl for $23.00. in their pharmacy.

How can you charge $11.00 more than another drug store?

Unfortunately I had opened the package or I would have returned it.

I am a senior and cannot afford these absurd price increases,

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11:47 am EST
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Shoppers Drug Mart Pharmacy

Why is my family having to wait an hour on the phone to speak to a pharmacist.? Come multiple times and they still cannot find medications and wait in an hour long line?

The Elliot lake Shoppers pharmacy is the worst I have ever seen. Everyone in the store is dealing with the same thing. They have multiple places where the prescriptions are stored and yet they are so unorganized that they still cannot find them. So disappointed. With my elderly parents living here and many other elderly here, there should be better care and attention. I worry for everyone in this town who deals with shoppers.

Claimed loss: Money and time spent going to the store and phone calls and being put on hold for minimum 30 mins.

Desired outcome: Hold them accountable. If they can't run properly...shut it down. They are the worst I have ever seen.

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12:18 am EST
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Shoppers Drug Mart - Refusal to sell me a product during open hours

I arrived at the store location at South Common Mall 2126 Burnhamthorpe Rd W Mississauga, ON L5L 3A2 on November 27, 2023 20 minutes before the closing and wanted to purchase post stamps. I was informed by the person at the register that she has already counted the stamps and they are in the safe, therefore she cannot sell them to me. I asked to speak with...

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3:58 pm EST

Shoppers Drug Mart The Pharmacy dept

On Thursday November 23 i had a prescription to be filled for my eye injury.

They received it at 1:30 that afternoon. By 4 pm i called to see if it was ready, they told me they were working on it. By 6 pm i called again she asked me when would i like the prescription for? i advised her that i needed it by closing tonight she answered we close at 10pm. At 8pm the phone lines were closed and was not able to get through to the pharmacy. So, I continued to wait as my eye was in pain. By this point there was no way i could drive to get my medication. 9 am i received a text message that it was ready for pick up.

When I picked up my medication, I asked How long does it take to fill a prescription. She said 1 hour. I then asked her why have i been waiting 18 hours? She walked away from me.

This is terrible customer service! customers should not have to wait that long for their medication to be filled! I will never go there again.

Store # 1331 Rx 9639232

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3:12 pm EST
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Shoppers Drug Mart Lack of support for gift card that isn’t working at the store

Today (Nov 23/23) I tried to redeem a gift card, which I received as a gift (without proof of purchase) a few years ago. Because it doesn’t have a verification code on it, your system will not accept the card as payment. The very patient clerk at the store tried 5 times to reach someone at your office by phone for assistance, but kept getting disconnected!

Card number is

[protected]

Not impressed!

Cathy Prince-Reid

Claimed loss: $25

Desired outcome: Please cancel this card and send me a replacement card for $25

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4:58 pm EST

Shoppers Drug Mart jvc tv

On Friday November 17, 2023 we bought a 65" Tv, when we turned on the tv it had multiple black spots on it. We tried to return in but they said they had to go check with their manager about their return policy which is dumb because you should know your return policy. they said they were gonna give us call to see it we can return it. when they called us they said we couldn't return it. So why sell a Tv or gadget if you can't even return it or tell us your return policy. That's why don't recommend buying electronic from shoppers I'm very disappointed with their service

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7:19 pm EST
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Shoppers Drug Mart Service

Store #1525. Terrible service. Will tell their patients their medications are ready but it's not ready when you arrive and you have to wait. Won't answer the phone 80% of the time, short staffed and improperly trained. Every time I go to the pharmacy, which is 2 to 3 times per week, there is an issue with my medication. Every time im there I also see other patients who are extremely frustrated as well. Hands down worst pharmacy in Thunder Bay.

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3:06 pm EST
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Shoppers Drug Mart - Behaving on menager in your store 7720 Tecumseh Rd. East, Windsor,On canada

On Nov 06, 2023, at 8:45 PM the store cashier, made a mistake, and returned me less money at the online / sur terminal since he checked my winning tickets. on my suggestion that she was wrong that I had a ticket that was received for 10 CAD, and she gave me back 3 CAD instead of 7 CAD. She started to argue with me, and to tell me that I was wrong and that...

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Shoppers Drug Mart In-depth Review

Product Range and Availability:

Shoppers Drug Mart offers a wide variety of products, ranging from pharmacy items to beauty and personal care products. They have an extensive selection of popular brands, ensuring customers can find their preferred products. The store is well-organized into different categories, making it easy to navigate and find what you need. Both in-store and online, Shoppers Drug Mart maintains a high level of product availability.

Pricing and Discounts:

Shoppers Drug Mart offers competitive pricing compared to its competitors. They frequently run special discounts and promotions, allowing customers to save money on their purchases. Additionally, they have a loyalty program that rewards customers with points for their purchases, which can be redeemed for discounts or free products.

Customer Service:

The staff at Shoppers Drug Mart is known for their knowledge and helpfulness. They are always ready to assist customers with any inquiries or complaints, providing prompt responses. The staff is also well-trained in product selection and recommendations, ensuring customers find the right products for their needs. Whether in-store or online, Shoppers Drug Mart provides excellent customer service.

Online Shopping Experience:

Shoppers Drug Mart's website is designed with user-friendliness in mind. The website is easy to navigate, and the search functionality allows customers to quickly find the products they are looking for. The product descriptions and images are accurate, giving customers a clear understanding of what they are purchasing. The checkout process is seamless, and there are multiple payment options available for convenience.

In-Store Experience:

Shoppers Drug Mart stores are well-laid out and maintained, providing a clean and organized shopping environment. Shopping carts or baskets are readily available for customers' convenience. The waiting times at checkout are generally minimal, ensuring a smooth shopping experience. The store ambiance is pleasant, creating a comfortable atmosphere for customers.

Pharmacy Services:

Shoppers Drug Mart's pharmacy services are reliable and accurate. They efficiently fill prescriptions and ensure the correct medications are provided. In addition to prescription medications, they have a wide range of over-the-counter medications available. The pharmacists are knowledgeable and offer consultation services to address any concerns or questions. Customers can also conveniently refill their prescriptions online.

Beauty and Personal Care:

Shoppers Drug Mart offers a comprehensive range of beauty and personal care products. Customers can find everything from skincare to makeup and haircare products. Testers or samples are available, allowing customers to try products before purchasing. The staff in the beauty department is well-informed and can provide expert advice. They also offer beauty services such as makeup consultations and skincare analysis.

Health and Wellness Services:

Shoppers Drug Mart provides various health clinics and services, including vaccinations and flu shots. They also offer home healthcare products and equipment to support individuals' wellness needs. Additionally, they organize wellness programs and workshops to promote a healthy lifestyle. Shoppers Drug Mart ensures accessibility for individuals with disabilities, making their services inclusive.

Delivery and Shipping:

Shoppers Drug Mart offers multiple delivery options, including in-store pickup and home delivery. The shipping fees are reasonable, and the delivery times are generally prompt. The packaging is of high quality, ensuring the protection of products during transit. They have customer-friendly return and exchange policies for online purchases.

Community Involvement:

Shoppers Drug Mart actively engages in sponsorships and partnerships with local organizations, supporting the community. They are involved in initiatives that promote social causes and charities, making a positive impact. Shoppers Drug Mart participates in community events and fundraisers, further strengthening their ties with the community. They also prioritize environmental sustainability through their contributions.

Overall Customer Satisfaction:

Customers consistently rate Shoppers Drug Mart highly for their overall shopping experience. The feedback is overwhelmingly positive, highlighting the store's excellent customer service, product range, and competitive pricing. Shoppers Drug Mart is often regarded as a top choice compared to its competitors. While they excel in many areas, there are always opportunities for improvement, such as expanding product offerings or enhancing online shopping features.

How to file a complaint about Shoppers Drug Mart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Shoppers Drug Mart. Make it specific and clear, such as "Incorrect Prescription Filled at Shoppers Drug Mart."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service, pharmacy errors, product quality, pricing discrepancies, or store cleanliness. Include relevant information about any transactions, such as the date, time, and location of the Shoppers Drug Mart store. Clearly describe the nature of the issue, including any steps you took to resolve it and the response received from the company, if applicable. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, prescriptions, correspondence with the company, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Shoppers Drug Mart, whether it be a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Shoppers Drug Mart.

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Shoppers Drug Mart contacts

Phone number

+1 (800) 746-7737

Website

www.shoppersdrugmart.ca

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