Brilinta and eliquis no longer on automatic refill
I was told today that expensive brand name drugs such as brillinta and eliquis are no longer on automatic refill, the reason alot of people do not pick them up after order refilled. That is the stupidest thing I ever heard of. It is not my concern what ther people might or might not do. I need these medicines to live. I just came out of hospital I have tests to go get done follow up with doctors. Now you add thiss to the list f stuff to keep track of. Used to be able to count on the pharmacy to follow up on and keep u informed. I asked if there are any exception to this rule I was told no. That needs to change if I always have paid and picked up my medications this should not apply to me or anyone else who has been a loyal customer for years and picks up there medication. I may not pick up the meds the day there filled but I always pick them up I may have to wait for the copay I am on a fixed income. To put profit over people is sad. I also need to know if it is your policy or insurance companies or drug manufacturer. Thanks.
Desired outcome: to have these medicatins put on automatic refill again for me and anyother person who always picks up and pays for their medication make an exception.
Waiting in line at the drive thru at the pharmacy
Pulled up to be the second in line at the pharmacy at 4:15pm on monday may 15th. Waited and waited and the drawer never opened the after almost 15 minutes the car pulled away. I then pulled up at the drawer and waited, I could see the female employee helping people that had walked into the store. I pressed the button and no one answered. After watching thi...
Read full complaintSafety and security of customers
I parked my car in the CVS pharmacy parking lot and got out. A woman rolled down her window after seeing me and stated, "What the [censored] is your problem?" I look at her and said "Excuse me?" Then it was "Who do you think you are?" She got out of her car and stated, "Imma smack you across your face you rag-headed [censored]" I asked her to calm down, and she...
Read full complaintMy autistic son's medication Seizure medication
I have been waiting on my son's medication for 8 days the automatic system says it's gonna be here on Sunday someone took it out the system and send it to another store the other store I call they put it back in the system and they said the medication will Someone took it back out the system and now says the medication won't be here The young lady that keeps taken it out the system Works at the CVS in Cedar Hill Texas inside of target and she's behind the counterfeit and medication when she has no license to do so please have this matter resolved my son niece's medication as soon as possible At that location.
Pharmacy tech rude unproffesional, unethical and demeaning behavior
The pharmacy technician, at cvs store main street carnegie, pa,15106.Accused me publically of being an addict and used her position to demean and embarass me in front of other customers and my family. I simply wanted to get my prescription one day early so I could leave town and see my family for mothers day. My insurance company had no problem with filling...
Read full complaintBaboo bamboo paper towels
The baboo bamboo paper towels were on sale at CVS Pharmacy BUY 1 GET 2 FREE 6 pack of paper towels. I bought the 1 on May 4, 2023 and was told I could get a raincheck for the 2 because there were no more on the shelf. I was told to come back the next day, as they were awaiting a shipment. The next day I returned and they hadn't come in. I waited 2 more...
Read full complaintAmiodarone drug. (pharmacy)
I was prescribed Amiodarone on April 27. Your pharmacy was closed due to no pharmacist.. The script was immediately labeled “ In process”. The CVS in Target said they could not get the script.
I tried to get my scripts released to Walgreens. , but they are not able to get them , as CVS will not or has not released the scripts. ( now May 10. ).
Today, May 10 I understand I have a short term script now ready, but I have no idea if or when the pharmacy will be open.
Alice DeVol
4174 S. Kutenai Way
Sierra Vista, AZ
85650
Desired outcome: For a pharmacist to be on hand during specified hours
Any med on my list
Continuously filling for 3 month supply even though I have repeated asked for 1 month supply. Apparently on the few times I have accepted a 3 month supply they believe it provides a precedent to continue on with that. I have, in the past, received so much Warfarin that it would have carried me into the Zombie Apocalypse. Funny. Except that it is not. I...
Read full complaintOnline account access
CVS implemented a new sign on system which requires verification via text or email. They have a phone number on my account that is not mine, so that won't work. I've tried the email option at least 12 times - never receive an email.
This morning I called them to change the phone number or find a way to access. 1st operator put me on hold after I explained the problem, then terminated the phone call. Called back 2nd operator said to call back and use option 4 and hung up. 3rd operator was from India - difficult to understand and didn't understand my problem, put me on hold and hung up.
I have been a CVS customer for over 30 years - however now I am exploring my options for my over 10K a year prescription services!
Desired outcome: Fix access, correct phone number and improve customer services!
Did not give me advertised discounts
Went to your store got my d3 5000iu got 2 said buy 1 get 1 free and sone nighttime cough syrup buy 1 get 1 50% off. After checking out with my healthy benefits card they ripped me off and said the manager said to stop giving card discounts with a benefits card! Nothing is said on the sale sticker! This is false advertizing and discrimination! Also was not...
Read full complaintPharmacy Tech at Phoenixville PA
5/9/23 7:40 pm I arrived at the pharmacy inside the store (Phoenixville PA) to obtain medication for my double eye infection and acute sinusitis. I coughed into a tissue and when I asked about my eye medication prescription was told it needed prior insurance authorization. My comment was thank you as I am quite ill. I walked away the gentleman behind me...
Read full complaintMedication refills.
Its been several months that they have been unable to refill my monthly medication on the day it was due. Today its been almost 2 (maybe 3 weeks and they still CANNOT tell me WHEN it will be available). I get it every month, acetaminophen Cod. #4. What is actually up with CVS and a pharmacy that do not get prescriptions on time and a pharmacist who just...
Read full complaintRude pharmacy tech
Im complaining about "parastoo" pharmacy tech at cvs santa monica their add is: 1411 lincoln boulevard santa monica ca, telephone number [protected]. I was there too get my patients medication refill & do little groceries for my pt. Parastoo was so rude to ask me that they only do mediation & not simple grocery that she will not scan the one I got on my basket. She even said where's the credit card I told her my patients credit card was on the system & I can even call my patient right now so she can talk to her. Parastoo even said I should do the groceries not in the cvs store, told her my patient does instacart, uber eats etc,. Parastoo said what's that, why you don't have your patients credit card, what's the health of your patient, where is she, what's uber eats, what instacart she was even rude while questioning me. I told her its non of your business to ask questions about my patient and she keeps on talking and was so rude looking at me too. Haneen the pharmacy manager help me & I asked her I wanna talk to the manager. Haneen was so sorry for what happened & gave me the [protected] number but I can't reach no one on the phone. I really wanna complain parastoo & I told my patient about it & was not happy too. Kindly email me at [protected]@yahoo.com I want the manager to know abiut parastoo attitude & unprpfessional worh ethics. Ive already been patient dealing with parastoo even way before when she answered the phone she was rude to me and doesnt wanna do refills of the medication becasue she was busy and I have to call on certain time for her to do medication refills for my patient.
Desired outcome: I WANNA HAVE A MANAGER EMAIL OR TALK TO ME & PARASTOO SHOULD NOT BE WORKING ONM CVS PHARMACY ANYMORE BECAUSE OF HER UNPROFESSIONAL ETHICS, RUDE BEHAVIOR AND SUPER DISRESPECTFUL ON THE PHONE.
I have to find a way back to get my money back.
First I went to get my prescription at pharmacy and stood there for about 15 minutes then I yelled I’m waiting, pharmacist should check for customers 5/8/23 I went to Marshfield, MA Store #2401 Register #9 Cashier #2886 Transaction #8127 store 3:44am I checked out. Self checkout she said was updated so one item I got she just took I guess I didn’t get...
Read full complaintEmployee/cashier
On May 2nd at apprx 120pm I walked up to the counter to check out. A male cashier named Qwali was standing there. I asked if he was already helping someone because there was a water bottle on the counter looking like it needed to be checked out. He replied, "no," but then asks me if I have Zelle. I was like, "yes. Why are you asking me if I have Zelle?" He...
Read full complaintPharmacy
Dan at 1:29 PM to pick up an already filled prescription and they were closing for lunch. I asked if I could pick it up real quick because I am going out of town and I didn’t realize that they physically actually shut down for lunch because I’ve always been a Walgreens customer. My insurance changed and I guess they’re contracted with CVS, they told me no I...
Read full complaintPharmacy
The day time crew is horrible, I've pulled up to the drive-thru window on multiple occasions during my lunch hour and sat waiting for 10 minutes before honking my honk and they were rude. One time they completely ignored me, another time they said I'm working here I said you could've fouled me, another time after waiting 15 minutes they told me that my...
Read full complaintPharmacy
Your CVS pharmacy at 4475 San Juan Ave, Jacksonville FL 32210 is the store I am complaining about. I am not sure how long ago the changes were put into place however the new staff is the rudest, laziest, and most unorganized staff I have ever seen and I have been using them for many years, Prior to this change the pharmacy was always clean and uncluttered...
Read full complaintPharmacy closing for 1:30 lunch at 1:20!!!
So yeah, cvs pharmacy closes the drive thru for lunch at 1:30-2:00. I roll up at 1:23 and the orange cones are lined up already closed for lunch. Wtf is the point of closed for times posted if they close before that time? I called the pharmacy on my cell phone and it was 1:24 and asked why it is theis way and the woman said “if we dont close early then theres a line of people waiting.” well these a line of people behind the damm cones. This is uncceptable cvs!
Desired outcome: Just had to suck it up and wait since i live 30 minutes away and i have my frozen groceries melting. I HATE YOU CVS RUTHER GLEN VA
Management. Woman assaulted me
I was made to stand when I am Crippled in a Wheelchair by the Front Store Manager, some Woman. Who called me names, degraded me, was hostile, made me stand to my feet, She said [censored] to me! Pick up that paper on the floor she said! VERY MEAN and Rude every single time I've been there or My Sister. I left the Store so upset I fell and got Hurt due to...
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