Online account access
CVS implemented a new sign on system which requires verification via text or email. They have a phone number on my account that is not mine, so that won't work. I've tried the email option at least 12 times - never receive an email.
This morning I called them to change the phone number or find a way to access. 1st operator put me on hold after I explained the problem, then terminated the phone call. Called back 2nd operator said to call back and use option 4 and hung up. 3rd operator was from India - difficult to understand and didn't understand my problem, put me on hold and hung up.
I have been a CVS customer for over 30 years - however now I am exploring my options for my over 10K a year prescription services!
Desired outcome: Fix access, correct phone number and improve customer services!
Did not give me advertised discounts
Went to your store got my d3 5000iu got 2 said buy 1 get 1 free and sone nighttime cough syrup buy 1 get 1 50% off. After checking out with my healthy benefits card they ripped me off and said the manager said to stop giving card discounts with a benefits card! Nothing is said on the sale sticker! This is false advertizing and discrimination! Also was not...
Read full complaintPharmacy Tech at Phoenixville PA
5/9/23 7:40 pm I arrived at the pharmacy inside the store (Phoenixville PA) to obtain medication for my double eye infection and acute sinusitis. I coughed into a tissue and when I asked about my eye medication prescription was told it needed prior insurance authorization. My comment was thank you as I am quite ill. I walked away the gentleman behind me...
Read full complaintMedication refills.
Its been several months that they have been unable to refill my monthly medication on the day it was due. Today its been almost 2 (maybe 3 weeks and they still CANNOT tell me WHEN it will be available). I get it every month, acetaminophen Cod. #4. What is actually up with CVS and a pharmacy that do not get prescriptions on time and a pharmacist who just...
Read full complaintRude pharmacy tech
Im complaining about "parastoo" pharmacy tech at cvs santa monica their add is: 1411 lincoln boulevard santa monica ca, telephone number [protected]. I was there too get my patients medication refill & do little groceries for my pt. Parastoo was so rude to ask me that they only do mediation & not simple grocery that she will not scan the one I got on my basket. She even said where's the credit card I told her my patients credit card was on the system & I can even call my patient right now so she can talk to her. Parastoo even said I should do the groceries not in the cvs store, told her my patient does instacart, uber eats etc,. Parastoo said what's that, why you don't have your patients credit card, what's the health of your patient, where is she, what's uber eats, what instacart she was even rude while questioning me. I told her its non of your business to ask questions about my patient and she keeps on talking and was so rude looking at me too. Haneen the pharmacy manager help me & I asked her I wanna talk to the manager. Haneen was so sorry for what happened & gave me the [protected] number but I can't reach no one on the phone. I really wanna complain parastoo & I told my patient about it & was not happy too. Kindly email me at [protected]@yahoo.com I want the manager to know abiut parastoo attitude & unprpfessional worh ethics. Ive already been patient dealing with parastoo even way before when she answered the phone she was rude to me and doesnt wanna do refills of the medication becasue she was busy and I have to call on certain time for her to do medication refills for my patient.
Desired outcome: I WANNA HAVE A MANAGER EMAIL OR TALK TO ME & PARASTOO SHOULD NOT BE WORKING ONM CVS PHARMACY ANYMORE BECAUSE OF HER UNPROFESSIONAL ETHICS, RUDE BEHAVIOR AND SUPER DISRESPECTFUL ON THE PHONE.
I have to find a way back to get my money back.
First I went to get my prescription at pharmacy and stood there for about 15 minutes then I yelled I’m waiting, pharmacist should check for customers 5/8/23 I went to Marshfield, MA Store #2401 Register #9 Cashier #2886 Transaction #8127 store 3:44am I checked out. Self checkout she said was updated so one item I got she just took I guess I didn’t get...
Read full complaintEmployee/cashier
On May 2nd at apprx 120pm I walked up to the counter to check out. A male cashier named Qwali was standing there. I asked if he was already helping someone because there was a water bottle on the counter looking like it needed to be checked out. He replied, "no," but then asks me if I have Zelle. I was like, "yes. Why are you asking me if I have Zelle?" He...
Read full complaintPharmacy
Dan at 1:29 PM to pick up an already filled prescription and they were closing for lunch. I asked if I could pick it up real quick because I am going out of town and I didn’t realize that they physically actually shut down for lunch because I’ve always been a Walgreens customer. My insurance changed and I guess they’re contracted with CVS, they told me no I...
Read full complaintPharmacy
The day time crew is horrible, I've pulled up to the drive-thru window on multiple occasions during my lunch hour and sat waiting for 10 minutes before honking my honk and they were rude. One time they completely ignored me, another time they said I'm working here I said you could've fouled me, another time after waiting 15 minutes they told me that my...
Read full complaintPharmacy
Your CVS pharmacy at 4475 San Juan Ave, Jacksonville FL 32210 is the store I am complaining about. I am not sure how long ago the changes were put into place however the new staff is the rudest, laziest, and most unorganized staff I have ever seen and I have been using them for many years, Prior to this change the pharmacy was always clean and uncluttered...
Read full complaintPharmacy closing for 1:30 lunch at 1:20!!!
So yeah, cvs pharmacy closes the drive thru for lunch at 1:30-2:00. I roll up at 1:23 and the orange cones are lined up already closed for lunch. Wtf is the point of closed for times posted if they close before that time? I called the pharmacy on my cell phone and it was 1:24 and asked why it is theis way and the woman said “if we dont close early then theres a line of people waiting.” well these a line of people behind the damm cones. This is uncceptable cvs!
Desired outcome: Just had to suck it up and wait since i live 30 minutes away and i have my frozen groceries melting. I HATE YOU CVS RUTHER GLEN VA
Management. Woman assaulted me
I was made to stand when I am Crippled in a Wheelchair by the Front Store Manager, some Woman. Who called me names, degraded me, was hostile, made me stand to my feet, She said [censored] to me! Pick up that paper on the floor she said! VERY MEAN and Rude every single time I've been there or My Sister. I left the Store so upset I fell and got Hurt due to...
Caremark
They have 12 of my prescriptions. Hadn’t received any of my prescriptions this year on an account setup in early Jan/22. called when I was down to 10 day felt on one of my prescriptions and they couldn't explain why it wasn't on auto fill even thou it was through 2022. So they filled 3 prescriptions while talking to them and they assured me all the rest of them would auto fill going forward. Tried to pay the bill on 5/2/23 for the 3 prescriptions I just received and get the following "Welcome to Caremark's Online Pharmacy - Caremark.com is currently unavailable." So I call them. When I call their system tell me I have more prescription available to fill. This after they told me 3 weeks ago the auto fill problem was solved. So when I get to talk to a person I try to get the bill paid and apparently they can’t, says the system is down. Ok then I’ll do it another day. So I talk to them about why the auto-fill is not processing the prescriptions that are apparently in cue. They tell me my prescription of Lisinopil and one other can’t be put on auto-fill and they can’t state why. So now I have to perform 3 different processes to get my pills every 3 month. Go to CVS location in my town for Gabapentin, call CVS Caremark for the 2 prescriptions that can’t be on auto-fill and monitor the balance of 9 to ensure I get them. I finally told them just transfer ALL prescriptions back to my local store because I have zero faith in the on-line Caremark process. Then they tell me they can’t because I have 3 recently sent to me and they can’t transfer them until they are due to be filled and some were recently new prescription from the doctor and they can’t yet. So now I’m done with this and going to call my doctor and have they sent ALL new prescriptions to my local store.
Desired outcome: FIX YOUR PROCESS AND TAKE CARE OF YOUR CUSTOMERS. AVOID CAREMARK IF YOU CAN
Fax issue to medical office
Hello! I work at North Main Medical in Crossville, TN. We have reached out several times to CVS pharmacy here in town to let them know that we are not receiving electronic faxes. Previous manager let me know that she has placed a work order to have the issue resolved. I called today and spoke with an angry New pharmacy manager, Meridith, who said that CVS...
Read full complaintMedication refills
Date of Incident April 28th 2023: I went to CVS on Centerville road in Lancaster pa17601 and I turned in 2 medications, both from the same doctor. I was supposed to start taking that medication on Friday. My doctor knows what Im doing, he also agree's with what Im doing. Iv been a patient at CVS for over a decade... way over, in wich time they have...
Read full complaintRefund of money paid to medication when patient was eligible for medi-cal since 01/2023
I am the mother Mardirosian Shoushik 8184411343cell and [protected]@yahoo.com picked up all his medications since 01/20/23 which is in the system talked to the manager at Soledad Canyon Pharmacy Manager Eddie and was told will be refunded at night time on 04/28/2023, and today when I checked no refund credit was posted at my Chase bank where I paid on Visa...
Read full complaintClosing of a pharmacy
I would like to go on record to express my disappointment and anger of the closing of your pharmacy at 82 Pu'uhonu Place, Hilo, Hi 96720. I have been a customer for many years and found that it is the most convenient and accessible store in our area. A few years ago another pharmacy was closed in our area and we only had this one shop to get our...
Read full complaint and 1 commentCVS OTCHS Catalogue/ordering
Product ordered was not what the catalog appeared to be offering. I also checked on website and no information was provided concerning physical size
I called the member services three times and each time I was connected to an individual who could not speak English well enough to be understood and all three would not try to help.
Product is a seven day pill case [(2) p143 715130 am/pm 7 day push button pill case $10 each] which is about five times larger than what is normally available. No size was indicated. Item is too large to be useful
Desired outcome: I want the products returned and my account at CVS OTCHS credited. (2) p143 715130 am/pm 7 day push button pill case $10 each
Pharmacy assistance
The CVS Pharmacy in Sierra Vista AZ located at 2090 East Fry Blvd has terrible customer service. For the last four months, when I call, I am on hold a minimum of one hour. There have been occasions where I called two hours before the store closed and remained on hold AFTER the store was closed. Now, even the automated system isn't working correctly. I...
Read full complaintcustomer service pharmacy
I have left a [prescription at 10 am I am post operative hip fractured. It has been over 6 hours and they have not texted me as advised by your employee. I call and call, on hold for over 20 minutes and then they hang up. Ridiculous taking the rest of my business elsewhere. This is abuse of elderly person and I will notify the FDA about your company'...
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