CVS
reviews and complaints

Im complaining about "parastoo" pharmacy tech at cvs santa monica their add is: 1411 lincoln boulevard santa monica ca, telephone number [protected]. I was there too get my patients medication refill & do little groceries for my pt. Parastoo was so rude to ask me that they only do mediation & not simple grocery that she will not scan the one I got on my basket. She even said where's the credit card I told her my patients credit card was on the system & I can even call my patient right now so she can talk to her. Parastoo even said I should do the groceries not in the cvs store, told her my patient does instacart, uber eats etc,. Parastoo said what's that, why you don't have your patients credit card, what's the health of your patient, where is she, what's uber eats, what instacart she was even rude while questioning me. I told her its non of your business to ask questions about my patient and she keeps on talking and was so rude looking at me too. Haneen the pharmacy manager help me & I asked her I wanna talk to the manager. Haneen was so sorry for what happened & gave me the [protected] number but I can't reach no one on the phone. I really wanna complain parastoo & I told my patient about it & was not happy too. Kindly email me at [protected]@yahoo.com I want the manager to know abiut parastoo attitude & unprpfessional worh ethics. Ive already been patient dealing with parastoo even way before when she answered the phone she was rude to me and doesnt wanna do refills of the medication becasue she was busy and I have to call on certain time for her to do medication refills for my patient.

So yeah, cvs pharmacy closes the drive thru for lunch at 1:30-2:00. I roll up at 1:23 and the orange cones are lined up already closed for lunch. Wtf is the point of closed for times posted if they close before that time? I called the pharmacy on my cell phone and it was 1:24 and asked why it is theis way and the woman said “if we dont close early then theres a line of people waiting.” well these a line of people behind the damm cones. This is uncceptable cvs!

They have 12 of my prescriptions. Hadn’t received any of my prescriptions this year on an account setup in early Jan/22. called when I was down to 10 day felt on one of my prescriptions and they couldn't explain why it wasn't on auto fill even thou it was through 2022. So they filled 3 prescriptions while talking to them and they assured me all the rest of them would auto fill going forward. Tried to pay the bill on 5/2/23 for the 3 prescriptions I just received and get the following "Welcome to Caremark's Online Pharmacy - Caremark.com is currently unavailable." So I call them. When I call their system tell me I have more prescription available to fill. This after they told me 3 weeks ago the auto fill problem was solved. So when I get to talk to a person I try to get the bill paid and apparently they can’t, says the system is down. Ok then I’ll do it another day. So I talk to them about why the auto-fill is not processing the prescriptions that are apparently in cue. They tell me my prescription of Lisinopil and one other can’t be put on auto-fill and they can’t state why. So now I have to perform 3 different processes to get my pills every 3 month. Go to CVS location in my town for Gabapentin, call CVS Caremark for the 2 prescriptions that can’t be on auto-fill and monitor the balance of 9 to ensure I get them. I finally told them just transfer ALL prescriptions back to my local store because I have zero faith in the on-line Caremark process. Then they tell me they can’t because I have 3 recently sent to me and they can’t transfer them until they are due to be filled and some were recently new prescription from the doctor and they can’t yet. So now I’m done with this and going to call my doctor and have they sent ALL new prescriptions to my local store.

Product ordered was not what the catalog appeared to be offering. I also checked on website and no information was provided concerning physical size

I called the member services three times and each time I was connected to an individual who could not speak English well enough to be understood and all three would not try to help.

Product is a seven day pill case [(2) p143 715130 am/pm 7 day push button pill case $10 each] which is about five times larger than what is normally available. No size was indicated. Item is too large to be useful

i am a Physician who just recently called the store off of Santa Monica Blvd. at #[protected] to verify a dying patients prescription on a Saturday afternoon. After waiting on hold for over 30 minutes, i finally decided to hang up and call back to speak to a young woman in the Photo department, who was able to clarify that the pharmacy department was not answering my call because they were preparing to close in 5 more minutes at 4:55pm. Not answering the phone on the work place (especially at a pharmacy) on purpose is a serious matter that should NOT be swept under the rug. What kind of Pharmacist doesn't see himself as someone of authority and responsibility?

My wife works for CVS and her store manager has been scheduling her alone to close the store. I refuse to leave my wife in a 5,000 sq ft store alone at night in a resort town off a major highway and this company LIES and hides and refuses to deal with something that has been reported to me as being a violation of specific company policies regarding store employees being left alone at the store. I have tried to reach out to CVS, to call and contact someone regarding this, including her "district leader" but have had ZERO success due to the top notch job they do at HIDING themselves behind a bunch of b.s. propaganda. it is embarrassing to read their corporate drivel about responsibility and safety and being a wonderful place to work when i've seen nothing but high school drama, ignorant dangerous company policy and action. They are nothing more than a corporate facade chasing a profit at the expense of their employees. Since this started i have legally, quietly and with no interruption to business sat in a private parking lot (which CVS does not own) to monitor my wife while she closes this store alone. . . her manager has proceeded to threaten her job and throw one write up attempt after another at her. . . today, she was written up for supposedly taking a 30m break (last week) instead of a 15m. . . she was also written up for not finishing some compulsory woke training that her manager kept them locked out of until the last possible moment, making her attend it at home after the 'required completion date/time' . . .i can not stress how much this company has a detached two faced executive / administrative arm that is on auto pilot content to peddle lies on their website while endangering employees, tolerating abuse and harassment towards employees. it is absolutely unconscionable that my adult, capable, loving and loyal wife is so stressed and tormented by this nonsense and this company does nothing.