CVS

2nd REMINDER: December 29, 2022

3rd REMINDER: April 4, 2023

Dear CVS Pharmacy Managers and Accountant:

Greetings!

RE: CVS Pharmacy 17120 Chagrin Blvd. Shaker Heights, Oh #3346

I still need your help in securing my refund caused by my paying through the CVS app and not being able to pick up the medication order before it was restocked. Your records revealed that I had received my medications – this was not the case. The pharmacist (Shelby most helpful but limited) she agreed after researching my case ... that my order was restocked. But my credit card payment to CVS was received and recorded.

It’s been since September 2022. You confirmed for me the error. I am disabled due to back to back strokes. I use may credit cards for my life expenses as I am on a fixed income and my medications are very expensive.

Can your service please help me correct this $478.71 error. Merrick Bank (xxx8731) advised me that my refund had to come from your offices. I have called, left messages with the person at #3346 who answered the phone. I’ve spoken to several agents with the Debit Credit Department. Same recommendations for the store reimbursement responsibility. Unfortunately, I am still waiting for my solution. CVS Debt Credit Department: REFERENCE# S7000303.

Please help me remedy this situation. This is so unfair to me. Please!

Sincerely,

Jocelyn Brown-James

216.409.9837 | [protected]@gmail.com

Since the beginning of March I have requested the CVS located at 25th Main Streets in Richmond, Va. to transfer a prescription to another pharmacy due to cost. Today I checked with the receiving pharmacist for the third time and they still have not received the prescription. So today I called to request the transfer again. Only this time I had the unpleasant opportunity to speak with Amiri who initally refused to give her name. I asked her to transfer the prescription again 2 weeks ago and she stated she would do it and it should take about 72 hours.

Well today I go to pick the prescription up from the pharmacy she supposedly transferred it to weeks ago. They had no record of it and asked me to call the pharmacy again for the transfer. Well Amiri answered only this time she insisted the pharmacist at the receiving store need to call them. When I asked her about our first conversation of her transferring the prescirption weeks ago she became very combative and rude. She stated " I am glad you're leaving and people like you need to stop calling here.

The sign in CVS by all the Nature Made vitamins read, "Buy one get one free". I checked my receipt and was charged for the 2nd container of calcium. The clerk then informed me it was not under the promotion. This is completely false advertising on CVS' part. The clerk made the comment i would be charged with stealing if i took the 2nd bottle out of the store. I simply questioned the inaccuracy of the advertising. At no time did i state i was taking the product from the store. Also, I returned another two items and was told the computer could not process my receipt for those returns even though both items were on that receipt. Then magically the clerk told me the returns were being processed. Then I was told the credit card used for the returns with the last 4 digits was not being accepted. I used another card and the return went through. This clerk was extremely rude. I have shopped here because of the friendly, polite clerks. I won't return to CVS if I am ever treated this way again.

Some people are telling me I can just do walk-ins for Covid Vaccine at CVS. I wanted to make sure, so I called the CVS Pharmacy #9643. A man answered the call and greeted "Von Associate" (I'm not sure if that's his name) I started to ask him if they do take walk-ins for Covid Vaccines, he answered in an annoyed and rude tone. After his answer, I still "Thanked" him but then he just dropped the call with no address or a "closure remark". I am just concern of your Company if this is the kind of behaviors of people you have working for your corporate as they might give you even more serious issues in the future like lawsuits, Hope you take actions for your Corporate's sake.

PSA, for any pharmacists filling in at this location and for any patient that gets any controlled substance to count your pills in the drivethru or at the counter. Medication was picked up for a family member, but it was stolen. This is not the first time, about a year and a half ago medication was stolen. It was checked after leaving the pharmacy and half was missing. It was detected outisde the cvs parking lot. One of the pharmacists Jeremy Gai Haing Wong, has it in for me. I turned him in to the board of pharmacy for his disrespectful behavior and threatening me. He was at the Fresno and shaw location at the time. He threatened me, and told me he would put me in the system for all CVS to not fill one of my meds, and he'd get me black balled from all CVS locations and refused to fill one of the meds I had at the time. This was because one of my meds at this location was stolen. This all started with one of my pills being missing, from the last time I had picked up my prior medication about 4 years ago and I addressed it to him. He's had it out for me ever since and my family members. That was enough, so I reported him and I left that location. The location I go to now is the one hes been transferred to, unfortunately, where these recent pills went missing. Im telling you right now, there is a pattern with this store, I tried to give them the benefit of the doubt, but don't do that. Last month there was 2 pills missing and I didnt make a big deal about it, but it was the same staff on duty from a year and a half ago. It was the same 2 employees and this 1 particular pharmacist was gone. They would not text when medication was ready. There are certain other things I will not discuss on here, because I'm giving the theives too much information. This is a warning also to pharmacists that fill in. Each time these things occured, I kept all pill bottles, even the ones from a year and a half ago, the one from last month and this month, and there all different pharmacists that were filling in, it was not the regular pharmacist. Each time the med was stolen, there was another pharmacists name on the pill bottle, even if Jeremy Wong the pharmacist was on duty. And I know the two techs as well, including their full names, but ill wait. The main thing here is, this is an inside job. I waited to get the store manager Joseph Yang, Jeremy Wong the pharmacist and pharmacy manager Brian Wong, which I cant affirm to, but was told allegedly by other pharmacy staff they are related. With this store location, they lied to me and tried to pretend that the pharmacy manager was gone, but Jeremy went to the back, and then I addressed the issue with the missing pills and he showed me a paper with a pill count, but thats part of their cover up, and I was going to report this to the police. Come to find out both managers were in the back lieing and they were there, as Jeremy told me Brian was gone and wont be back until after 2, and that he didnt know if the store manager was even there that day, but Joseph and Brian were in the back of the store. Joseph then lied to me and told me that Brian is gone to lunch and will return sometime after 2 and that I can go home. When I told him to check cameras, he told me he cant. Joseph yang tried to get me to leave the store. They didnt do their so called audit until I told them im going to call the cops right now, as I was argueing with Joseph and Brian. I was given a sheet stating that the pills were there, so they claimed the audit was correct. They tried to say me or my family is lieing. When i was on the phone reporting this situation, joseph the manager had enough nerves to ask me who I was on the phone with. Then another manager was mean mugging me and rolling her eyes at me trying to listen to my phone call. After Joseph and Brian stated to me the audit was correct, they didnt replace the stolen pills. Joseph and Brian then walked away when I told them about checking cameras and for them to know who the theif is. They refused to check the cameras and both managers were there so idk who all was in on this, but this was def an inside job. Im stating, for the record, if there is any retaliation after this, you will be hearing from someone. This is dealing with the feds and a controlled medication. Try to slander and lie in any capacity on me or any of my family members, and wait who you hear from. Your pushing the blame on my family. We know now the pills were stolen, not missing. I was told the audit for the pill count was not off. You stole from someone that has a severe medical condition and that has had tremendous loss. They could have rectified the situation by checking cameras, wouldn't you want to find the theif? But you have beef jerkey locked up? Both managers were there AND Loss Prevention was present, according to Joseph, but he claimed and i qoute, "this takes deep diving". They refused to check cameras and wanted me to go home. I'm waiting for retaliation from you guys, once again.

Went in to pick up a script and had to use the bathroom I asked one of the employees that were on the floor stocking shelves for the key and she was really rude to me and sent me to the front of the store when no employee was at the front of the store to help me. I have been a loyal customer of CVS for many years and I have never been treated this way by an employee.

I want them go out of the business.

Terrible.

First time I ordered prints they sent the photos to a store two mile more driving, I didn't check the store location, so they just sent them to a store two miles more driving as default store.

So this time I specified which store but when I drove up there, they were not.

they refused to call other stores to find out where I can pick up.

I went to the default store but they are not there either, so where they are I asked, they don't know either and they are not find it out either.

I asked them the direction to the other stores possibly have them but it was refused as always.

I came home and checked which stores they are supposed to be, and only to find out they went to the store I specified(first store I went)

I need the list of the CVS Health lubricant eye drops recall. I have made 4 telephone calls today to no avail. Please send me the lot numbers that are being recalled.

These were purchased over the counter at CVS Karwick store in Michigan City, Indiana.

This requires immediate attention.

Sorry this can't be any longer to accommodate your site.

There is no help online either!

the CVS Ardmore store gets my prescriptions fr. RELIEVEUS every month. I went to pick up my meds on 3/24/23. They did not HAVE my meds in stock. When I check [protected]@CVS the message says, "Out of Stock" If you need your RX today, contact your pharmacy to find a nearby location with your medication in stock.

Not done by the tech or pharmacist. I was told we don't have it in stock. We don't contact other pharmacies for you. I know from past calls to other CVS Pharmacies, they will not give lay persons any information about Narcotics meds. Withdrawls Saturday thru Monday & possibly Tuesday, I am horrified. I was told to check back on TUESDAY. With NO regard for my well-being. CVS did not try to find another pharmacy for my meds. I am a senior that has chronic pain from 2 failed back surgeries, an inability to walk correctly bc of a gait problem. I have pins thru-out my T-spine, my L-spine including my pelvis.

Whoever orders Narcotics should be responsible for meeting the customers who come every month with the same prescriptions.

I've had diabetes for some years now, and it's getting near impossible to get my meds at a price I can afford. I'm always told getting my required diabetic meds is easy...FOR WHOM? Not for ME!

Prices have been skyrocketing so bad, my basic bills are now larger than my paychecks! This leaves me out of luck for my meds. I called my health insurance who said to call my Rx insurance, which is Caremark. Caremark told me "we don't do that". Which means they DO NOT help customers in need, to find the drugs they need at a price they can afford.

What DOES Caremark do? Take your money and lie to you. Thats it. I even had one of thier pharmacists SCREAM at me because SHE screwed up my meds with someone elses, and refused to fix it or refund my money! Of course CVS couldn't be bothered.

I switched all of my drugs to a different pharmacy, and now all CVS Caremark does is give me excuse after excuse after excuse after excuse as to why they CANNOT do their job, help me, or get me the meds I need at a price I can afford!

Another corrupt company thats only in business to get into your wallet. They don't care about anything or anyone else.

For over 2 years, the pharmacy department has not billed my health provider for my test strips. When I pick up the test strips, I am informed of the cost, and I have to state that I am not to be billed for this script, and then I am informed to go to the consultation line to have it corrected, and then go back to the pickup line to get my test strips. I have asked why this cannot be corrected, and I am informed that it cannot be corrected. I have contacted CVS Corporate twice, and both times I was informed that my complaint was closed, once by Niraj Brahmbhatt and then by Mitesh Shah. I finally got a phone call back from Michael Pinto and was informed that he had spoken to the pharmacy department and asked them to note the issue and have it corrected before I picked up my strips. As of today, the CVS on Harbison Ave. and corporate have not corrected this issue and are not doing their job.

I asked front clerk whom to ask to get Flonase for me. She as told manager has the key and currently on a break. “Perhaps the pharmacist had a key.” I waited in line at pharmacy- 3 people in front of me. She said only manager has they key, and called for assistance on allergy aisle. I waited until 1 song ended over speakers and pushed button for assistance. I kept pushing the button every time a new song came on. 3, 4, 5… Im still waiting. It’s been 25 minutes since I first asked.

Someone else needs a key

Hold times are horrid. Options are repetitive and inaccurate. Music is annoying and constant. Takes time after time to get to option needed and then to be put on hold for 10 minutes to hours (most common) I beg my husband to stop using but he is used to their location. We are using online and phone associated with 1 mifflin at target in Philadelphia, Pennsylvania

I have a complaint with the Bluffton Ohio CVS. They are not friendly, customers don't come first they have a resister for non pharmacy items. There was a worker putting things in a plastic bin, she says ring the bell, so I rang the bell she didn't come to help another person looked at me and went to the back. A friend from another town said what happened to the nice people at the pharmacy. Why can't the pharmacy stagger lunches you go in and can't get an rx even if they are ready. A lot of people in town are fed up and have posted on face book how unhappy the way it is run

I am in the processes of making a Corporate Complaint. It is a serious matter and I have been collecting signatures to support my claims from others who Nolan (Pharmacist at Lake Havasu City CVS Store #7022) has also violated. I have been forced out of receiving my medications from that store any longer, because it has gotten that bad! Yesterday the pharmacist Nolan contacted my doctor's office without my permission, and while doing so, the pharmacist Nolan made unprofessional comments (Non-Medication Related) to their office. I am looking into contacting someone to get legal advice on how to handle that matter, and just wanted to give you a heads up! Nolan also stated I was to never call, nor visit the store again! You might want to look at my Rewards Card [protected]) and see that my family spends at least $2,500 a year making purchases from your company. The rest of my family will no longer be making those purchases due to the whole situation! I will continue to take action until something is done about the situation regardless. For example, 4 of my meds that I picked up the last time say they needed to counsel me. They never did. One being.25 Klonopin, and I am on 10 MG Oxycodone! It could have killed me if I hadn't been told elsewhere, holding CVS reliable! This wasn't the first time, neither! Two times ago it was so bad I had to have my father pickup my meds and Nolan made a rude comment about me to him also! There is much more detailed information I am preparing for My Formal Complaint. FYI, I talk loudly and was wrongfully accused of yelling at the Pharmacist Nolan. This resulted in a yelling match, because he raised his voice, which then I wasn't being heard! That stores Ratings are in the 2 categories, so it is obviously not just me with the problem. I am 50 years old and just moved to Lake Havasu 3 1/2 years ago. It's been hell trying to get my medication from your company! Look me up in California, please. In 34 years have never had a problem! I have proof if needed!

Many errors have been made as well as complete miss billings sending prescriptions to wrong addresses . People in this company refuse to identify who supervisors are and then threaten you. Most recently today Ms Lucille Accetta tried to bully me after personally making numerous errors with my daughters prescriptions. The staff will lie to you and put my daughter's health at risk numerous times due to the inept abilities of its own employees to follow their own policies.