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Bergdorf Goodman Complaints & Reviews

Bergdorf Goodman / bergdorf goodman - online ordering/shipping — a total nightmare!

WHeather on Feb 6, 2019

My husband bought me a Saint Laurent bag for Christmas. He ordered it online. After receiving the Christmas gift I decided I wanted another type of Saint Laurent bag instead. We called the customer service line and they said to send back the bag via their return instructions and then...

Bergdorf Goodman / return processing

Hancia55 on Oct 1, 2018

On 9/1/2018 I sent back a pair of pants, that I bought on line.I contacted them before that.I paid for return shipping. I was told that the refund will take up to 10days. After 10 days I followed up.No gift card was received. The customer service stated that gift card was mailed to me...

Bergdorf Goodman / incorrect refund based their own rules which are different from their official website

Min88 on Apr 24, 2018

I waited for half year to get the beauty event which can take you 200 off when you spend 1000. I placed my order through phone call. Then the sales sent me the wrong items and I asked for exchange, but she told me all the options I want were out of stock. I waited for two weeks, then sent...

Bergdorf Goodman / customer service at your store on 5th ave

afustok on Jan 3, 2018

We visited your men's store yesterday and your totally rude Tosha Belair told my husband to alter his pants in his country we are American so what country is she talking about and what does that have to do with me I'm trying to buy pants from Zegna, the two sales guys were very shocked and...

Bergdorf Goodman / horrible customer service and return policy

jm590198 on Dec 12, 2017

I ordered a pair of Christian Louboutin pumps online that ended up being defective. It took three weeks for them to finally provide a shipping label after I followed-up daily. It goes without saying I was already annoyed that I had to put so much effort into just obtaining a label for a...

Bergdorf Goodman / online store — worst shopping experience

Katherine.F on Dec 11, 2017

The website kept canceling my orders without notifying me. I have called customer services twice to replace my order but they were both cancelled a day later. Those items were purchased as gifts, but because the website never notified me the cancellations, all my plans and arrangement...

Bergdorf Goodman / merchandise purchased in store not delivered

Hov4000 on Dec 7, 2017

Purchased a sculpture that was on consignment back in November 19th and have called the store 4 x and get nothing but the run around, then told it shipped out already with the other items, on a different receipt the box has the 4 items from the other receipt but NO sculpture that cost...

Bergdorf Goodman / online ordering system

Shantih Accardi on Nov 21, 2017

Hello my order number was WB2223472839 The order was cancelled and my friend didn't get her channel for her birthday, which is today! I was told by your customer service helpers that it had to do with my credit card company. I called MC and they said the only thing it might have been was the...

Bergdorf Goodman / There's still no money

Victoria Stockley on Nov 21, 2017

So disappointed I wasn't lucky... The delivery from them to my address took over 5 weeks and I think it's very very long counting that I live not so far away from their warehouse. Maybe they have several warehouses, but it's still too much for the US. When my item arrived, I wasn't satisfied...

Bergdorf Goodman / bergdorf goodman are frauds!

VladimirP on Nov 19, 2017

I have bought exclusive and limited goods (200 items in the world). The problem is the #BergdorfGoodman is the one store where this item was for short time. #BergdorfGoodman canceled my order in some minutes after payment and confirmation like the most people had with no logical reason...

Bergdorf Goodman / very disappointing

George Chidwick on Nov 9, 2017

I ordered a Rundle Bomber w/Detachable Fur Trim, Red, Youth XS-XL, for my son in September and paid extra for overnight shipping. And haven't received it yet. Customer service said that the bomber is on back order now and its shipping date is unknown, but they're trying their best to make it...

Bergdorf Goodman / dior cosmetics

Maryammmm on Aug 20, 2017

I'm from kuwait i was visiting new york in early August, i bought 2 dior airflash foundations from the cosmetics section of bergdorf goodman, and i was clear to the salesperson that i wanted the two shades 201 and 301. As soon as i arrived back to kuwait i found out that she gave me the...

Bergdorf Goodman / client services

Pilar Vergara on Jul 14, 2017

On Thursday July 13, 2017, by 6:20 pm, I went to BG client services in NYC. I didn't have the receipts for any of the 3 items I wanted to return. They were all purchases online from Newman Marcus and Bergdorf Goodman made with my NM card which I have had for more than 20 years. The woman...

Bergdorf Goodman / online customer service

vergeet on May 17, 2017

Date of the incident: 05/17/2017 Customer representative Name: Nancy S Full description: I was trying to do a price match with BG from a major designer website, as they have advertised they will do price match with major Vendor/ Designer websites or other major competitor websites. I purchased a...

Bergdorf Goodman / returned package

Jiekai on May 16, 2017

I bought a pair of Malnolo Blahnik and they are a little too big. So I return ed them using the return label in the package and dropped off the box. Two WEEKS later I reached out the customer service and they say they did not receive the goods. I live in Baltimore and BG is in NY (and the...

Bergdorf Goodman / Overnight delivery

King on Apr 21, 2017

I have ordered a pair of shoes from Bergdorf Goodman store and since that was a birthday present for my wife I decided to pay some extra for overnight shipping. By the end of next day order did not show up.I contacted Bergdorf Goodman and received no reply back. One week later I tried to...

Bergdorf Goodman / product ordered over 30 days ago - still not delivered

Kathryn Hurley on Apr 12, 2017

Hi, I ordered a pair of sneakers from Bergdorf online on March 8, 2017. Today is April 12, 2017, and I still have not received my order so I asked to cancel. I don't understand why Bergdorf would list the item as available (no warning that it's a pre-order or anything) if it was really not...

Bergdorf Goodman / This is my order number WB1643398509

Nicolatunggg on Feb 17, 2017

It was so hard to communicate with your department. they are no idea of the basic bags style and bags names. seriously, im kind of disappointed. your store carrying a lot of luxury bags but no idea why a minor mistakes can be make. I would like to buying Proenza Schouler PS1 Medium Leather...

Bergdorf Goodman / Order number WB1630373506

xinyuan jiang on Feb 13, 2017

The item in this order doesn't be shipped out on time. Really bad! After I placed the order, people can still ordered it online for about one week. If you can't guarantee me to receive it, how can keep people to order it for at least one week!? I feel really bad for it!!! It is definitely a...

Bergdorf Goodman / Service and return issue

PPP111 on Jan 20, 2017

On 1/16/17 I went in for a return. I waited for an associate to finish with the return that was ahead of me. She said there were other registers I could go to. Clearly she didn't want me to wait but I still did. Another associate appeared so I asked if she could help. She initially mumbled...