I wished that I could give this company a negative -10 score. I ordered a special gift for my daughter who is currently approaching her milestone birthday from this company and I requested to have this delivered to my current home address that I have resided in from over 5 years (and Bergdorf has delivered to this before). But this incompetence company sent this package to the wrong mailing address. And, I had to do my own investigation, because Bergdorf's customer services department informed me that tracking this package, could ‘take anywhere from 1-3 business days for them to investigate'. Not wanting to wait, because I knew the significance of this gift, I decided to call around and I was able to locate the building's rental company and I informed them that I item was delivered there by the company's own mistake. Understanding the high volume of thefts that have been occurring lately, especially when it comes to mailing packages, this agent called his own tenants to assist me with tracking down my package. Unfortunately, I received that telephone call 30 minutes later (that all honest and hard-working citizens hate to receive) that my package had been stolen. Feeling both disappointed and violated, I called Bergdorf's customer services to inform them that my package was stolen from the wrong delivery address, in which Bergdorf's customer services agent placed me on a belief hold to see, what my refund options were available this present time, since this package was stolen. After waiting for several minutes, this agent tried to explain to me that while, ‘he is sympathetic that my package was stolen there is nothing more that he could do in this matter'. Feeling very confused from his response, I asked him, so I am obligated to pay for the item that was stolen from me', in which this agent replied, ' Yes, I will have to pay this item'.
What type of company sends a package to the wrong address and makes the customer pay for it?
This is beyond disrespectful and insulting that a "so-call" reputable company such as Bergdorf Goodman (c/o Neiman Marcus), would violate me for a second time, by demanding that I pay for an item that I never received. And I cannot afford to pay for this stolen item twice; plus, I must now make alternate decisions, so that I find and buy (WITH EXTRA MONEY THAT I DON'T HAVE), in order to buy my daughter her milestone gift.
I am truly disappointed with this company.
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