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My gaming account id : 488627051 I am using this account new user. I wining some fund. When I withdraw the fund they block my account with my own deposit fund.. When I gave widthraw request they declined my widthraw request and mentioned share documents to security department, as they requested I shared the details accordingly. Then, this 1xbet security department asked me to send photos of both sides of my national identity card, which was done, then they asked me lots of questions, I answered correctly. They confirmed to me that my request will be processed. So I waited. After a few minutes, I received the email telling me that my account will be blocked. Suddenly, I try to connect to my 1xbet account, no more access. 1xbet is really a scam business. Despite sending the national identity card to the 1xbet security department, my account has always been blocked. I am still waiting for my game account to be unlocked because this account big fund. I lose my all money all my future fund this accout I sell my home and every thing now I am in road... Please kindly help me. It's my hard work and spended more time in this. Please look into this matter and solve it soon. This money is more important to me I hope your team will support me.. Last two years for this reason I lost my everything. Please give my real fund only I dont need any extra fund.?
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This complaint has been resolved automatically due to user's inactivity.
2 comments
Affiliate ID: 1163861
Case: #1923602
Original/Previous Email: sihabmd659@gmail.com
Hello,
I sincerely hope you will read this message carefully and, most importantly, watch the video I am sending with it.
For almost 7 months, I have been going back and forth regarding my Affiliate ID 1163861. I am honestly exhausted and deeply frustrated. I am not asking for charity or special treatment. I am asking for a fair investigation and a clear decision based on the evidence.
Please watch the entire video. It shows my historical Gmail correspondence with 1xBet and the email changes connected to my affiliate account.
The video shows that the registered email was changed to habib28299@gmail.com, and later your support correspondence shows that it was changed back to sihabmd659@gmail.com.
This is extremely important evidence.
My question is simple:
Why was the registered email of my Affiliate ID 1163861 changed in the first place? Who requested or authorized that change, when did it happen, and what verification was used?
I did not make that unauthorized change myself. If the change was made through your system or through someone acting as a manager/sub-affiliate, then I respectfully ask your company to investigate it using your internal records, including the account history, email-change logs, login history, IP/device information and authorization records.
I have been promoting 1xBet through Telegram for around four years. I have continuously worked to promote the program, shared my promotional materials and promo code, and helped people join through my affiliate activity.
Telegram evidence is also available here:
Telegram: https://t.me/FREEMGAME
There is also an important historical correspondence connected to the manager request:
Re: Hizkid Telegram Bot + Urgent Manager Request - Eid Hotps://t.me/affiliatemanager1xbet [#1764280]
@Riyaaaffmanger
I am asking you to please look at all of this evidence together rather than looking only at the email address that currently appears in the system.
I have been promoting your company for years. I have worked hard, brought users, promoted the Telegram channel and used my affiliate account in good faith. If an account's registered email can be changed and the original owner is then told that they are using a “third-party email,” the original owner needs to be given an opportunity to explain and prove what happened.
I also want to point out that it is not possible to put all of my evidence into one email message. My Gmail contains years of correspondence, screenshots and historical records. If there were a proper way to submit the complete message history directly here, I could provide much more evidence.
And when replies sometimes take many days or even weeks, I genuinely do not understand why I have had to continue following up for almost seven months despite having substantial historical evidence.
If I had no evidence, I would understand your concern. But I believe I have provided enough information to justify a proper manual investigation.
I respectfully ask your company to take responsibility for investigating what happened to Affiliate ID 1163861 and why its registered email was changed.
Please do not simply tell me to contact the email currently shown in the system. That email change is exactly what I am asking you to investigate.
I am the person who has been operating and promoting this affiliate account for years, and I am ready to complete any identity verification you require, including live video verification.
Please watch the video, review my historical records, investigate the email-change history, and give me one clear and final response based on the evidence.
I am only asking for fairness, justice and a proper investigation.
Thank you.