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Bovada
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111 complaints
2 resolved 109 unresolved
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10:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bovada - Funds deducted from my Bovada account

A deposit that was made in April was deducted from my account due to "Deposit Cancelled." This makes no sense since the deposit posted to my bank in April and was not in dispute. The funds were deducted during the time when their system was down for maintenance which also does not make sense. Since they are unable to adequately explain the problem, it is either an issue during system maintenance or outright theft. Neither my bank or I have had the funds returned, thus, I am out the funds that was deposited.

Desired outcome: Have the funds returned to my Bovada account.

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9:12 pm EDT
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I signed in and saw I had a balance. I then sent an email requesting a refund and the acct be closed. As soon as I did your CSR locked me out of my account lied to me and told me I had to play all the money I had left in that acct for over a year. I followed up with several emails telling them to give me access to the acct and I kept getting back you can...

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5:56 pm EDT
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Bovada - Rip off/rigged slot machines

So it's been at least couple months now that it is impossible to win anything on slots and it started to happen right after their so called "maintenance". I won maybe couple times before but after their "maintenance" about two months ago absolutely nothing no winnings and I have spent hundreds of dollars on slots at least couple grand and couldn't win nothing now when I contact bovada support they assure me that machines are not rigged and they all set on random winnings or something so after playing for while I tried to contact them again and they shut my account down for now reason just shut it down so it took me a minute to get ahold of them and to sit on hold forever just to unblock my account. Now they say it's not rigged but this is what happens every time on every slit machine the moment you win two or three in the row the slot starts to spin little longer than normal and when it stops after that you can't win nothing you loose everything and that happens every single time on every single slot machine same thing you start to win it spins little longer and you will not win after that every time same thing and I don't know what to do I lost lot of money and they simply don't care to address thee issue so I don't know what to do

Desired outcome: Desired outcome would be refund and fixed slits so we can enjoy it but I understand that will never happen so I don't expect anything

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8:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bovada - Refusing to pay compensation for clearly fraudulent casino.

Support is next to impossible to get ahold of. When I did finally get ahold of support I was told they would not compensate my losses to yo the glitched site because I didn’t report it at the time of issue. What? I tried hundreds of times.

How has Bovada flourished this long when they clearly are corrupt and knowingly steal from there customers.

Now that I’ve read others issues I feel fortunate to have never won big as it would have just been taken anyways m.

Desired outcome: Compensation, I would have been happy with 100, even taken 50 bucks in free play to help offset fund lost due to websight malfunction. Now I’m pissed off and will spend every day finding to ways to get the word out about y’all.

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4:50 pm EDT

Bovada - Bovada

I am a legend member at bovada I have been for years I have spent tens of thousand dollars on this app the company has been having serious problem with glitches cyber attacks so I called to complain about a glitch issue will I texted them during that conversation with some random representative as I'm frustrated about how the conversation is going he asked me how the weather is there I stated I don't know I have not been outside I am a degenerate lol. It was a joke as well as a sarcastic remark. Now I never stated I want my uncle's or or that I have a gambling issue and I want my account close never did those words get put in my text I screenshot all the text messages now I want money and have money in my account they close my account with all good reason it will not open it again this company has been falling apart as of late it is losing numerous customers I'm sure sarcastic Carmen where I did not even make the statement close my account would not be happy with this now at this point I have money in that account and they are not giving me the option of withdrawing it as they can take my money whenever they want right away but when it comes to withdrawn now I have to figure out and I don't think I'll ever see that money I recommend nobody going to this company and I hope they a go out of business and be the federal government goes after this company cuz it is illegal all the money they have stole from me over the years they have deliberately made sure that the customer loses all the lines to the bedding are off when you put a wager in the system glitches and it takes your money with a different spread that you originally did not pick it has Arizona casino it probably has bought in their poker this company is totally rigged and I hope the government please read this message and goes after this company I am not the first I am not the last there are many thousands of players and people that have complained about this company please someone make it an issue and have it looked at and I hope one day I will get all my money back that I've given to this company after they have robbed me over the years

Desired outcome: I want my money . And hope the government looks at this company in season for what they are fraud and maybe someday I will get all my money I've given to them back

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3:54 pm EDT
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So, I played the numbers game in Bovada. I place a bet where there is a 60% of winning and I lose 8 times in a row. I have my friend FaceTime me, we watch the numbers game live and the it's on Sync. However, we both placebets, and we both lose. And this time it's not synced.

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12:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bovada - Sports wagers on bovada platform

Hello

On May 22nd 2022. I placed multiple wagers on a live event with 2 teams.

During the live event i was offered multiple times cash outs on my active wagers.

I accepted multiple cash outs for a total winning of 13.300$. I also placed other wagers that were lost.

The following day i tried to cash out 9.500$ through wire transfer and i received an email with all my winning wagers voided due to line error.

After my email inquiring further explanation, i was told that all the wagers were voided due to the same issue (only the winning ones), but the ones that were lost of course were not reimbursed.

I’m writing in the hope i could get some support, because i seek legal advice

Desired outcome: Be paid

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J
4:00 am EDT

Bovada - Online poker

I have been playing online and live poker consistently for 13 years and have won huge tournaments. I can say without a doubt that Bovada poker uses house bots and card algos to determine winning hands. The way they do it is in the beginning of a tournament every table has at least 3 bots playing for the house. These bots win ALL the big hands and syphon off profits for the house while causing players to lose all their chips so they will buy back in and thus also increase the house profits. As the tournaments continue, the bots are gradually turned off so by the time the blinds are getting very large there are no more house bots so for the final 1 to 2 hours of a large tournament it is real poker but everything before was completely rigged.

The problem with anything online is it is too easy for the games to be rigged.

Bovada proves that online casinos cannot be trusted.

Desired outcome: Get the word out.

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1 comment
Y
Jun 15, 2022 6:51 am EDT

The more bad online poker i see . Necer play there

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2:04 pm EDT

Bovada - Wire Withdrawal Never Received

On 4/4/22 I received an email from Bovada stating that my $4,700 wire transfer withdrawal had been processed, and that I should receive the withdrawal within 10-15 business days. Today is 4/30/22 and I have not received the wire.

I emailed Bovada on 4/25/22 explaining that I had not received my wire.

Bovada responded: The withdrawal request has been processed since 16th of March, can you please check with your bank and ask them to provide you details regarding this withdrawal that they received since March?

I contacted my bank and they have no record of the wire. I emailed Bovada and let them know, and they responded with: We are sorry to hear this issue with your withdrawal, after checking into your account, we can not see any issues in our hands, we sent the withdrawal funds into the information that you provided, you can change all the information by yourself into your settings or once you can request the withdrawal again.

I have received numerous checks and wires in the past (all for lesser amounts), with zero issues. Clearly there is an issue with this wire and Bovada is beating around the bush trying to avoid accountability. I am not letting this go until I receive my money

Desired outcome: Credit my bovada account and send me a check

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1 comment
D
May 12, 2022 3:08 pm EDT

I have the nearly exact same problem, my check was sent also, 1st week [they state] of April. I am still waiting and meanwhile, reaching Bovada directly is a 1 in 1000 chance.

How about those odds?

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7:47 am EDT
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This app is definitely a scam from another country. They do not have a Google account they have all fake reviews on unknown sites they are fake reviews I hid a lot of one star reviews of them not paying out bets

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5:17 pm EDT
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I was playing online black jack and it would let me bet but I could not hit or stand I lost 70$ how do I get my money back?

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J
3:59 am EDT

Bovada - Account

I had an old account with bovada that I forgot the password to. I opened a second account that I used for years. At one point I called their customer service and actually told them about this. After accumulating about $15000 and wanting to cash out my account as suspended. When I called I was told the account was suspended and funds confiscated because I was only allowed one account per household. They would not back off on this and did not payout.

Desired outcome: Payout my winnings

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5:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bovada - Sports book

I signed up my friend for a bovada account. Now they disabled my account until my friend verifies his account. He does not have an ID. I have 700 worth of bets on my account. They disabled my account until my friend verifies his account. He is not answering my calls. There is nothing I can do about his account. Basically I’m losing 700 because bovada wants verifications.

Desired outcome: To re enable my account.

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2:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Bovada - Poker site and casino rigged

I have played poker for over 22 years, I have deposited small amounts over the last 3 days and tried 6 different tables with different buy ins, they all got beat out by players calling cards no person would ever call with and winning. Example I had aa bet all in 4 players before payouts player called with 7-4 offsuite, all the losses were from similar plays, there is no proof and when I sent customer service an email I was suspicious of foul play they replied I have bad luck... Do not play on this site it is completely rigged and will take your money.

By the way this is after I have spent over $7,000 on this site I now am cutting my losses and gonna only play live games in person where at least if I get sucked out on they can say sorry...

Desired outcome: want all money i have spent returned

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2:15 pm EST

Bovada - Bovada.lv

I tried logging in to my account for the second time after winning a little money previously. It tells me my email password combination is wrong even though I'm certain it is not. I tried the reset password link but it does not work. I tried calling but the message sais it's down due to covid. I tried the online chat and I never get connected. I emailed them and I get no response. I can't log in and customer service does not reply so basically I have no access to my money this site is stealing from people.

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1:19 pm EST

Bovada - Verification

Please never place any bets with this company, customer service is the worse ive ever seen you cannot talk to anyone on the phone only option is thru chat or email and email replies back 2 days later. I created my account january 2022 i won so many times i was asked to send my driver license and my debit card to verify my identity. I sent over everything they ask me for that didnt work. So i was asked to take a picture of me holding my driver license i sent that to them they still gave me a problem i chatted with 7 to 10 different customer service reps. Nobody was able to help me. I woke up today i tried to login to place a bet to find out my account was disabled with my money still in my account. This company is a [censored]in scam.

Desired outcome: NOTHING HAPPENED THEY TOOK ALL MY WINNING

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2:21 am EST

Bovada - Sports bet result error

They had an error on the sports bet result. I’ve contacted the CS and they have been changing the game score each time they responded which last for a month. When I called them after a month, their answer was “ the wager is settled a month ago and cannot change it now”. They claimed that they DO NOT refer any of the espn nor the epl official site rather rely on a weird link. The supervisor of the CS just hang up the phone while I was talking and that was never able to speak back.

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5:46 pm EST

Bovada - Bovada Sports betting and Casino

So I won money while I was at a family members house. I made bet from my phone. After I won, they shut down my account because he had an account as well. Said my money was voided to me and the decision was final. I have played for years while at his house but nothing was done or said til I won money. This company will do anything they can to get out of paying you a dime! What a complete ripoff. Use any other site except ignition because Bovada owns them as well. This is a crime and no accountability because they are an offshore betting site.

Desired outcome: To receive the funds that I rightly won!

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10:29 am EST

Bovada - Not paid

On February 6. I played a round robin NBA 6 out of 7 teams won. After the 6th game won. Bovada did a Sports Reversal payment on the 3 team and 4team and left the 6 teams 5 team and 2 team. I know for sure. There is 128 ways 7 teams can go, but they only give you 119 ways you can win to throw you off. I know if you dont win all 7 teams. It drops down to 64 ways. They didnt pay me all my money. Im going to find out who polices Bovada. Once they get audited. They will owe alot of money out. They dont play fair. This is sad.

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7:00 pm EST
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I originally requested a withdrawal from my Bovada account of $9500.00. Did not think this would be any problem since I had done this a few months previously with no problem. All of my banking information was in the Bovada system (routing number, acct. number, etc.) This request goes all the way back to 12-03-2021, approved on 12-06-21 with a reference...

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Bovada contacts

Phone number

+1 888 263 0000

Website

www.bovada.lv
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