CB Gambling 1xBet There are no reason to believe account belongs you without then no respond and no ask other clarification

1xBet review: There are no reason to believe account belongs you without then no respond and no ask other clarification

Jilacow Alasow Nuur of Mogadishu, SO

Apr 23, 2024 3:49 am EDT

Verified customer

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My names Jilacow Alasow Nuur my ID player [protected] I'm 1xbet VIP player account years later I win 1xbet casino jackpot over 100k then department security team ask documents then I send all documents required ask me my my passaport and my national iD card my mobile operator link profile. Then your respond said. There is no believe this account belongs you. Really I wonder your respond because 1xbet player name and my passport full name is same only not same D.O.B and P.O.B which mistakly eror quiqly regstred when profile fill fields but my full name and other datails is same passaport also accounts gaming connect my phone number also my Gmail . When I try to proof my account belongs me not respond and never responed 15 February untill now my complaint. See attachment proof.

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1xBet response

Apr 25, 2024 3:52 am EDT

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Dear Jilacow Alasow Nuur,

As of now, we do not have sufficient evidence to confirm your ownership of the account. The verification process requires accurate documents and proofs to establish the account's rightful owner.

For the completion of the verification process, we kindly request you to provide the necessary documents and proofs that demonstrate your ownership of the account. Until we receive the appropriate and valid documentation, the verification process will remain pending.

Your cooperation in this matter is crucial, and we appreciate your understanding as we work together to resolve this issue.

Should you have any queries or need assistance in providing the required documentation, please do not hesitate to reach out to us. We are here to assist you throughout the process.

Thank you for your attention to this matter.

Best regards,

Alex, the 1xBet Team

I have driver license where I send you