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I am a user of the 1xBet online betting platform.
My account ID is 752668301
I completed all the required verification procedures requested by the company. After that, the operator instructed me to log in to my gaming account and follow the instructions provided.
When I logged in, I saw a message from the security department stating that my withdrawal code had been sent by postal mail to the address I provided in my form. However, it has now been more than three months and no letter has arrived at my nearest post office.
I am concerned that the letter may not have been sent at all. The company has not provided any tracking number, postal receipt, or photo of the envelope to confirm that the letter was actually dispatched.
I request the company to provide proof that the letter was sent or to offer an alternative method for receiving the withdrawal code so that I can access my funds.
Claimed loss: 32000$
Desired outcome: Withdrawal of my funds
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