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Hello,
I am having an issue with 2 deposits. For the last 18 days, I have been contacting them through chat and have created two separate queries, but they are delaying.
I deposited Tk 6,000 through Fast Bkash And Tk 20,000 through Fast Nagad, but both of my amounts haven't been deposited in my account for the last 18 days. I already provided them with all the information (screenshot, video, and statement), but they keep asking for new things every time. This is really annoying.
Player ID: [1753778665]
The Bangladesh support is not up to the mark. My previous experience wasn't good, so I filed a complaint here.
Thanks
Desired outcome: I want my money back
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The problem is that every time they keep saying that your problem will be solved within the next 1 day. And after that, they said they need more and more days. This is really getting very frustrated. I need a quick solution. It's almost 3 weeks.
Eighteen days is far too long, and you have already given them more proof than most people would. Stop sending new documents one at a time. Send one final written complaint with your Player ID [protected], both transaction IDs, screenshots, video, and statements, and state clearly that you expect the two deposits credited or returned within seven days. At the same time contact bKash and Nagad support with the same transaction IDs and ask them to trace the payments and open a dispute, since the money left your wallet but never reached your account. Keep every reference number. If 1xBet misses the deadline, file complaints with their licensing regulator and your local consumer authority, and do not deposit another taka until this is resolved.