1xBet review: Withdrawal issue and no response after submitting succession certificate

I am writing to file a complaint against 1xBet regarding an unresolved withdrawal and lack of response from their security department.

My father was the original owner of the 1xBet account id: [protected]. Before his death, he shared the account information with me, as he had been seriously ill for a long time and was unable to complete the required security verification process.

Sadly, my father passed away on 02 January 2025 without completing the verification.

As the rightful legal heir, I contacted the 1xBet Security Department to proceed with account verification and withdrawal. They requested several documents, including:

My father's death certificate
My National ID (NID)
A selfie holding the ID
Source of funds declaration
Inheritance-related documents

I provided all requested documents as instructed.

On 18 December 2024, they further requested a Succession Certificate issued by the District Court, which is a time-consuming and costly legal process. Despite the difficulty, I filed a case through a lawyer and obtained the succession certificate after due legal procedure.

District Court verdict date: 28 April 2025
Submission date to 1xBet: 04 May 2025 (from my registered email)

Since submitting the succession certificate, I have not received any response from the security department. Previously, they used to respond within a short time after each submission, but now there has been complete silence.

I have sent multiple follow-up emails regarding this issue, but none have been answered.

My concerns:
Whether my submitted documents have been received
Whether the succession certificate is under verification
Why there has been no response for such a long time
Requested Resolution:

I kindly request:

Confirmation that my documents have been received
An update on the verification status
Immediate processing of my withdrawal request
A clear explanation for the delay and lack of communication

I hope this matter will be resolved promptly and fairly.

Thanks & Regards
User id: [protected]
Mizanur Rahman
Son of Late Md Abdul Hai Mondol