In 2019 we booked flights with Lastminute to South Africa. We had to cancel these flights due to my wife becoming ill with breast cancer. The only way we could get our money back from Lastminute was to accept a voucher for 80% of the total cost of the tickets, which was valid for 12 months. We accepted this, and so we bought new tickets with some of the voucher money, booking ID [protected] - Ticket Id: [protected]. We were informed by Lastminute that, due to this pandemic, our flights on the 6th November 2020 would be cancelled. We were due to fly in November 2020, and we are still waiting for the refund for the flights that Lastminute cancelled due to the pandemic.
I have contacted Lastminute several times asking them when my refund will be paid. Every time I get in touch with them they have just emailed me back an automated reply stating that they are dealing with my refund request, but not mentioning anything about refunding it into my account and not as a voucher, and neither do they mention anything about the remaining amount I have left on the original voucher. They have not put me in a position where I have to make a formal complaint against them.
I had money left on the voucher we were given by Lastminute. From March 2020 onwards we have not been able to travel due to the pandemic and my wife having to isolate due to her illness, and so have asked Lastminute to refund me the amount that we had not spent on the voucher too. The fact that we have not been able to use these vouchers in the alloted time is out of our control, and something nobody could have predicted. It would not be fair if I lose out on hundreds of pounds because of this. I do not want another voucher from Lastminute for this total, because the future is so uncertain, and nobody knows when this pandemic is going to be over, and since our work has been effected, we do not have the money to travel for the foreseeable future. I took the first voucher in good faith, but this time I would like a full refund paid into my account. I am not going to loose out on 2, 695.04 euros! All I did was book flights through Lastminute, and had to cancel them due to my wife becoming ill and not being able to travel.
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