1xBet review: Account withdrawal

Thank you for your response. But I have already contacted tech support. They asked me for a "server copy" of my NID card. The problem is: the ID number I entered during registration was a random fake number. It does not exist in any Bangladeshi government server. How can I provide a server copy of a number that does not exist?

I have already provided my real National ID card (issued in 2026), my active mobile number, and all account screenshots. My name, date of birth, and other details match perfectly. Only the ID number was a mistake.

Please tell me: if I provide all other proofs (live video call, SMS verification, real ID card), will you release my balance of 179,973.42 BDT? I am ready for any verification except the impossible server copy.

Please don't just send me back to tech support. I am asking for a fair review of my case.

Are you going to cause me such a huge loss just because of one missing server copy? I was young back then and didn't understand the process. I gave a random number just so I could play. Because of this, are you going to keep my hard-earned money? What law allows this? You want to verify me only with a server copy? There are many other ways to verify a real account holder (like live video call, SMS verification, matching my real ID). Please speak within the bounds of the law. You cannot just do as you please. I can prove I am the owner with my real ID. Tell your Security Team to contact me directly and solve this.

I have already clearly explained to your Security Team that when I opened this account, I entered a wrong ID number by mistake because I did not have my ID card at that time. After I told them this, your Security Team stopped replying to my messages. When they do reply, they only ask for a "server copy" — but how can I provide a server copy of a number that does not exist?

Because of one missing server copy, you cannot cause me such a huge loss. I have other valid proofs for verification:

· My active mobile number (the same number I used to register this account)
· My registered email
· My account opening screenshot
· My account balance screenshot (179,973.42 BDT)
· My real National ID card

All my information matches my account except the ID number. So why are you denying my request?

Please do not send me auto-replies or template messages anymore. Speak within the bounds of the law and give me a fair solution.

If you refuse to return my own deposited money just because of one server copy, I will take this matter to AskGamblers and other complaint platforms. I have all the proof. I am the real owner. I will not let this go.

I am requesting your Security Team to contact me directly and resolve this issue.

You may think this money is small, but for me, it is my hard-earned income. Please remember one thing: just because I cannot provide a server copy of a fake number, it does not mean you cannot verify me. If your rules are so rigid that they cannot accept an honest human mistake, then you need to change your rules.

Everything I am saying is within the bounds of the law. If there is even 1% of a law that supports my right to my own hard-earned money, I will file a formal complaint against you. Stop sending me auto-replies and speak within the law. Give me a fair solution.

Let me be very clear one more time: I am asking for my own deposited money back from you. I am not asking for your money. I am not begging. This is not charity. This is my hard-earned money — my own deposit — that is still sitting in my blocked account. You cannot keep what is not yours. Just return my deposit, and I will stop. It is that simple.

Thank you for the reply, but you are completely ignoring my main issue.

You say verification is a mandatory requirement from regulators. Fine. But regulators require valid identification, not specifically an impossible "server copy" of a fake number. I have provided my real National ID card, my active mobile number, and my email. Why don't you accept those to verify me?

You say you want to prevent the use of others' personal data. I am not using anyone else's data. My name, date of birth, and phone number match my real ID perfectly. The only mistake was the random ID number I entered years ago when I was young and didn't have a card. I admitted this honestly. Why are you punishing my honesty?

You told me to contact tech support. I have contacted them many times. They keep asking for a "server copy" of a number that does not exist in any Bangladeshi database. How can I provide a server copy of a number that does not exist? Sending me back to them is just a tactic to avoid solving my case.

Please stop sending me template replies. I am asking for my own deposited money (179,973.42 BDT). It is not your money. You cannot keep it just because of one missing number. Give me a fair solution.

It has been many days since I filed this complaint. I have provided all my proofs and explained my situation clearly. However, 1xBet has not responded to any of my comments here.

I am giving them one last chance to respond within 3 days. If they do not reply or refuse to resolve this fairly, I will have no choice but to escalate this matter to AskGamblers and the relevant licensing authority.

I am still waiting for a fair solution. Please do not ignore my case.

Please keep answering my questions

You told me to contact the Security Team. But your Security Team has not replied to my messages for over 3-4 months. They are completely ignoring my case.

Please do not say they are busy or do not have time. How can they be too busy to reply for 3-4 months?

This is my final comment here. I will not write anymore. Tell your Security Team to answer my emails, verify my real documents, and resolve my issue.

Return my deposited money (179,973.42 BDT).

I am ready to verify my account. Please ask your security team to reply to my messages; it has been three or four months, and they are not responding

I have provided all the necessary proofs (real ID, active mobile number, account screenshots). However, your Security Team has not replied to my emails for over 3-4 months.

What does this mean? Are they too busy to check my emails, or are you simply refusing to return my money?

Please understand one thing clearly: this is my money, not yours. I have given you more than enough proof.

Stop sending auto-replies and answer my questions directly. Tell your Security Team to reply.

I have already provided more proof than what your Security Team asked for. Yet your Security Team is not replying to my messages.

What does this mean? Does it mean you will not return my money?

You keep sending me the same auto-replies again and again. Please stop this.

All the proofs have been submitted to your Security Team.

Now give me a direct answer. Is it yes or no?

Please remember one thing: 1xBet is registered on ComplaintsBoard to solve player issues. However, instead of solving my problem, you keep sending irrelevant auto-replies. This is not fair.

If you cannot solve our problems, then close your complaint box. Do not harass people with false hopes. Give a direct answer. People are watching.

Okay, fine. I am ready to do the verification. But tell me: Where do I do it?

You are saying that verification is mandatory and I must provide the necessary documents. But your Security Team is not replying to my emails for over 2 months. How can I submit documents to a team that does not reply?

If you have the answer to why your Security Team is not replying, then tell me here. If you don't have the answer, then tell your Security Team to reply to my emails.

You are saying in your comment that without the required document, verification will not happen. But your Security Team has never clearly told me what specific document they need. They just keep saying "server copy" — a document that does not exist.

I have already sent all my proofs to your Security Team. They have not replied.

So tell me directly:

1. What exact document do you need?
2. Who should I send it to if the Security Team doesn't reply?
3. Will you verify me or not?

Give me a direct answer. People are watching.

You also told me something: that your Security Team would not reply unless they receive the required documents they asked for.

But I have already sent the required documents to your Security Team. I have provided my real National ID, my active mobile number, my registered email, and all account proofs. Yet your Security Team is still not replying to my messages.

So what is the real reason now?

I sent the documents. They still didn't reply. This means the problem is not my documents. The problem is your Security Team is ignoring me on purpose.

So tell me directly: Why are they not replying? Is it because they know they cannot return my money and they don't want to say it?

Give me a direct answer. People are watching.

Okay, you said your Security Team would not reply unless they receive the required documents they asked for.

But I have already sent all the required documents to your Security Team. I have provided my real National ID, my active mobile number, my registered email, and all my account proofs.

So now, tell me: Why is your Security Team still not replying to my emails?

You keep saying they are busy. But it has been over 2 months now. How can they be too busy to reply for over 2 months?

So, either answer me directly: Why are they not replying? Or tell your Security Team to reply to my emails.

Give me a clear answer. People are watching.

Thank you for finally admitting that I made a mistake with my ID number. I appreciate that you understand my situation.

But now let me ask you clearly:

I entered an ID number that does not exist in any Bangladeshi database. You know this. I know this. Everyone knows this now.

So my question is simple:

Are you telling me that to verify my account, I must provide a "server copy" of a number that does not exist?

If that is what you are saying, then please confirm it clearly, in front of everyone. Let the whole world see:

1. The server copy does not exist.
2. You know it does not exist.
3. You still demand it.
4. And because I cannot provide it, you will keep my own deposited money (179,973.42 BDT).

Please write this clearly in your next comment. Let the whole world see how you treat a player who made one honest mistake. Let them see that you understand my mistake, yet you still punish me by taking my own money.

If you believe you are right, then say it openly. Do not hide behind template replies. Do not stay silent.

People are watching. The world is watching

Okay, now the situation is crystal clear.

I cannot provide the server copy of the wrong ID number I entered. It does not exist anywhere in Bangladesh. This is final.

So now, you tell me: What should I do?

You might say: "Without that exact ID number, verification is not possible."

But I am telling you clearly—I cannot provide it. It does not exist.

So if there is any other option for verification, then tell me.

And also tell your Security Team the same thing. Tell them to tell me clearly:

· Either "There is another way to verify you" — and explain it.
· Or "There is no other way" — and say it directly.

I am waiting for a clear answer. Not a template. Not silence. A real answer.

People are watching.

Sir, please give me an answer to what I said before you leave