1xBet review: Account withdrawal

Thank you for your response. But I have already contacted tech support. They asked me for a "server copy" of my NID card. The problem is: the ID number I entered during registration was a random fake number. It does not exist in any Bangladeshi government server. How can I provide a server copy of a number that does not exist?

I have already provided my real National ID card (issued in 2026), my active mobile number, and all account screenshots. My name, date of birth, and other details match perfectly. Only the ID number was a mistake.

Please tell me: if I provide all other proofs (live video call, SMS verification, real ID card), will you release my balance of 179,973.42 BDT? I am ready for any verification except the impossible server copy.

Please don't just send me back to tech support. I am asking for a fair review of my case.

Are you going to cause me such a huge loss just because of one missing server copy? I was young back then and didn't understand the process. I gave a random number just so I could play. Because of this, are you going to keep my hard-earned money? What law allows this? You want to verify me only with a server copy? There are many other ways to verify a real account holder (like live video call, SMS verification, matching my real ID). Please speak within the bounds of the law. You cannot just do as you please. I can prove I am the owner with my real ID. Tell your Security Team to contact me directly and solve this.

I have already clearly explained to your Security Team that when I opened this account, I entered a wrong ID number by mistake because I did not have my ID card at that time. After I told them this, your Security Team stopped replying to my messages. When they do reply, they only ask for a "server copy" — but how can I provide a server copy of a number that does not exist?

Because of one missing server copy, you cannot cause me such a huge loss. I have other valid proofs for verification:

· My active mobile number (the same number I used to register this account)
· My registered email
· My account opening screenshot
· My account balance screenshot (179,973.42 BDT)
· My real National ID card

All my information matches my account except the ID number. So why are you denying my request?

Please do not send me auto-replies or template messages anymore. Speak within the bounds of the law and give me a fair solution.

If you refuse to return my own deposited money just because of one server copy, I will take this matter to AskGamblers and other complaint platforms. I have all the proof. I am the real owner. I will not let this go.

I am requesting your Security Team to contact me directly and resolve this issue.

You may think this money is small, but for me, it is my hard-earned income. Please remember one thing: just because I cannot provide a server copy of a fake number, it does not mean you cannot verify me. If your rules are so rigid that they cannot accept an honest human mistake, then you need to change your rules.

Everything I am saying is within the bounds of the law. If there is even 1% of a law that supports my right to my own hard-earned money, I will file a formal complaint against you. Stop sending me auto-replies and speak within the law. Give me a fair solution.

Let me be very clear one more time: I am asking for my own deposited money back from you. I am not asking for your money. I am not begging. This is not charity. This is my hard-earned money — my own deposit — that is still sitting in my blocked account. You cannot keep what is not yours. Just return my deposit, and I will stop. It is that simple.

Thank you for the reply, but you are completely ignoring my main issue.

You say verification is a mandatory requirement from regulators. Fine. But regulators require valid identification, not specifically an impossible "server copy" of a fake number. I have provided my real National ID card, my active mobile number, and my email. Why don't you accept those to verify me?

You say you want to prevent the use of others' personal data. I am not using anyone else's data. My name, date of birth, and phone number match my real ID perfectly. The only mistake was the random ID number I entered years ago when I was young and didn't have a card. I admitted this honestly. Why are you punishing my honesty?

You told me to contact tech support. I have contacted them many times. They keep asking for a "server copy" of a number that does not exist in any Bangladeshi database. How can I provide a server copy of a number that does not exist? Sending me back to them is just a tactic to avoid solving my case.

Please stop sending me template replies. I am asking for my own deposited money (179,973.42 BDT). It is not your money. You cannot keep it just because of one missing number. Give me a fair solution.

It has been many days since I filed this complaint. I have provided all my proofs and explained my situation clearly. However, 1xBet has not responded to any of my comments here.

I am giving them one last chance to respond within 3 days. If they do not reply or refuse to resolve this fairly, I will have no choice but to escalate this matter to AskGamblers and the relevant licensing authority.

I am still waiting for a fair solution. Please do not ignore my case.