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Sam's Club Customer Care Service

Sam's West, Inc.

2101 Se Simple Savings Dr
United States - 72712

Customer Support Phone Numbers

Key Executives

Mr. Jamie Iannone
Chief Executive Officer and President

Mr. Maarten Jager
Chief Financial Officer and Senior Vice President

Mr. Don Frieson
Executive Vice President of Operations

Sam's Club Complaints & Reviews

SAM's Warehouse Club / Photo center at sams' on bryant irvin in fort worth

Phyllis King on Mar 15, 2017
It is may understanding that this store will be remodeled in April 2017. I am told that the Photo center will be closed. This is the only reason I am a member. I am a teacher and my district uses this service often. It is always busy. I know many teachers that have concerns as to why they...

Sam's Club / Parking lot liability

Kelly Barry on Feb 28, 2017
My car was damaged in late December, 2016 in my Freehold, NJ Sam's parking lot by two runaway shopping carts on a windy day. Sam's insurance company refused to pay for repairs, and I lost an appeal with the same insurance company. They just decided that they are not liable. So I refuse to...

Sam's Club / Tablet

floored2112 on Jan 5, 2017
To be fair Squaretrade warranty is the main component to this problem. So a little over a month ago I submitted a claim on my extended warranty. There were 6 days left on it and my kids tablet just stopped working. I sent over the receipt and member number and was assured everything wa...

Sam's Club / Disappointed

LinieBill on Oct 4, 2016
I placed an order with Sam's Club and paid extra for the delivery. They took my money and several days later they contacted me and said that they were not able to deliver to my address. I asked them what was wrong with my address but they did not bother to explain. So I asked for a refund and...

Sam's Club / Manager is a Liar

Chris Hartz on Mar 29, 2016
After returning to my 2014 Honda CR-V on 2-29-2016, I found a shopping against my car, causing damage to my rear right bumper. "Monica" came out to my car with me @ took info, we both took pics with my ipod. "RJ" the manger called me 2 days later and said it was caught on...

Sam's Club / Unethical behavior redemption of $300 gift card

Carol Sweetenberg on Mar 22, 2016
On February 7, 2016 while shopping @ Sam's Club I was approached by 3rd party vendor by the name of Andrew soliciting Directv sales with the promise of $300 gift card to switch cable service. I asked what was the catch regarding the gift card. his reply was no catch just have to use...

Sam's Club / Membership Services

wnettles on Jan 15, 2016
On Friday, January 15, 2016, I went into my local Sam's Club to buy some items for my business and for my family. I had not been in recently, so, before I went into the store, I checked to make sure my membership account was still current, and, it was. Then I proceeded to load up a cart...

Sam's Club / Failure To Stock Product I've Requested

Robert S Johnson on Oct 1, 2015
I've asked this club to stock regular Poise #5 but it declines to do so. It stocks Poise Long #5 but no regular size. It irritates me as my wife uses this product and I spend a lot on it elsewhere. I spend thousands at Sam's every year and seldom make requests. However, this i...

Sam's Club / Wheel damage

Reviewer85336 on Sep 15, 2015
We have purchased our tires from Sam's Club for years. In May of this year (2015, yes it took until September for them to contact us on the claim). Our wheel was damaged when they repaired a flat. We went to the manager and told them what happened and she came out and took pictures. The...

Sam's Club / Employees not servicing members

leslie Schnaible on Jul 29, 2015
The employees at Sams in St. Charles are horrible. The early am is bad enough, there are never enough checkers. They miss the bus, oversleep etc. (not my problem). Now I refuse to go back. I Quit! I have complained several times on the phone. Check out your checkers!!! My last visit was at...

Sam's Club / Terrible no service at all

DFreet on Mar 11, 2015
I purchased an Xbox one as a Christmas gift for my son on 12/14/2013. I also purchased the service plan. My son informed me the Xbox was not working properly and was randomly shutting off. I contacted Sams service plan to start the service order on 2/23/2014 was told I would have shipping...

Sam's Club / Defective product

ericacas on Mar 8, 2015
Purchased 2 boxes of contact lenses and when I opened the first box, the foil seemed different (almost appeared crinkled or weathered). After wearing the lens for a few hours, my eye began to burn and felt like I had glass in it. Took the lens out and threw it away and put another one in...

Sam's Club / INJURY

SUSAN L MCGEHEE on Feb 14, 2015
Well this day did not go as planned for sure. We were going to buy our new phones, so we went to Verizon first, then went to Sam's Club to buy our iPhone's, well as we were leaving, they had a leak in their ceiling and as you go out, there was some water on the floor, the wet...

Sam's Club / Credit card acct manipulation

DanielMartin on Oct 21, 2014
On or about Oct 3 2013, I visited the Sam’s Warehouse Club in Rock Hill. While at the checkout, the cashier asked if I would like my Discover Credit card combined with my Sam’s Club membership card in order to make checkout more convenient for them and me. This sounded like a...

Sam's Club / Customer Service

Pissedoffsamscustomer on Sep 18, 2014
This customer service is rude. Mike is a stupid hill Billy in customer service. I asked for his manager and he rudely hung up me. Over the years this company has been terrible. This company does not care about their customers. They care more about t he employees then their customers. They...

Sam's Club / No Hours

ANGRY employee Angry on Sep 16, 2014
I've worked for Sam's Club close to a year one. iI am a very good worker. just like any other employee i have my times where I have good/bad customers. and inave my good/bad days. i have had. customers complain about me to managed and customers praise me also. recently the head...

Sam's Club / Alcohol policy

Customer 222 on Jun 22, 2014
I went to sam's club today with my 20 year-old sister (I'm over 21, important detail). I picked up a bottle of alcohol and some other stuff. When I was at the register I've got an unpleasant surprise. I was not able to purchase alcohol because my sister is not 21 years old...

Sam's Club / No sams share bonus

Brownieb101 on Mar 2, 2014
Well lets see I have worked at sams club for over a year I started last year right after the cut off for our sams share which is a yearly bonus. I just found out about a month ago we are not getting a bonus while all the other clubs. Or stores are getting one. Up to 1200 bonus. They...

Sam's Club / Cashier who is rude and lied/ would not accept temporary pass

jennyMY on Jan 24, 2014
I was going to check out the new Sam's Club that just opened nearby before I purchased a Club membership. I was going to apply for the Sam's Club credit card but it said that I had to purchase a membership before I applied for the credit card, so I decided to apply for a...

Sam's Club / Walmart & Sams Club are racist businesses!!

User4987234 on Aug 2, 2013
The new Sams Store; has lousy, racist & incompetent managers and staff- they haven't even opened up yet, and they have recieved numerous complaints from people in Aiken County, for unfair & discriminatory hiring policies. Deliberately hiring inexperienced women and Caucasians for...

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