I had a 5 PM appointment this Tuesday, March 2, 2021 with the tire
service department at Sam's Club in Dickson City, PA. I made the app't
with Kyle the day before, March 1st. Kyle was working the tire desk
when I arrived at 5:08 PM. Since I have been purchasing my tires from
Sam's Club for about 20 years, I know to present my receipts for my
tire purchases & services. After Kyle reviewed, he said, "just a minute,
I'll be right back. It was 5:22 PM when a tire technician came forward
with Kyle. The technician's name was "Dean." Dean said it's already
20 minutes after 5 so I can't take your vehicle. I said I have an
appointment for you to check the weat on my tires and if they are
at 2/32 then I will need 4 new tires and if they are in better conidtion
than just rotate, balance and mount them. I had explained all this
to Kyle the day before when I booked the appt. Kyle had said that
he had 4 B F GOODRICH TIRES on the shelf if I needed to replace
them which wasn't the case.
Dean, the technician, said he didn't want to service my vehicle. I said
again, I have an appt and there were no cars being serviced in the
garage at that time. I said it only takes about 20 minutes to rotate,
balance & mount my own tires. Then I said to Kyle, call the manager.
A woman by the name of Samantha, I believe an acting supervisor
came forward after being paged and she went to the garage in the
back with Kyle, Dean, and another technician by the name of Jim.
She then returned to the front desk where I was & I said, "what are
you going to do?" She said she didn't know. She then said she was
calling someone above her. She did and apparently that "someone"
said something to her and only then did Dean & Jim pull my vehicle
into the garage and rotated, balanced & mounted my tires. The 2
tires are at 5/32 which were rotated to the rear and the other 2 tires
were at 4/32 which were placed on the front. My vehicle was
completed by 5:50 PM. The technicians work unitl 6 PM.
I have never been treated this way by anyone at Sam's Club before.
The point is there were no vehicles being serviced in garage when
I came into garage and this technician "Dean" was INSISTENT" that
he wasn't going to service my Hyundai Sonata 2018 because he
said the last car is taken in at 5 pm and because I arrived at 5:08
and it took Kyle until 5:22 pm to review my paperwork, Dean, who is
scheduled to work unitl 6 pm, made the decision the he wasn't
going to do "his job" that Sam's Club is paying him for. Dean is a
regular worker not a "BOSS." Samantha obviously was intimidated
by 'DEAN' when she couldn't make a decision to tell DEAN to take
my vehicle in and service it since he is getting paid to work until
6 pm. DEAN needs to be talked to by the store manager at Sam's.
I have a message into Sam's Club that I left with one of the
employees yesterday, 3/2, to have store mgr., JOSEPH, call me this
week. You don't treat a customer the way Dean treated me. I owned
a business at one time and I tried to please my customers so they
would be return customers. P.S. Also, Dean, had young Kyle
controlled in the above situation too. Why would Kyle have to get
Dean's permission to service my car. There was enough of time even
though I arrived at 8 minutes late for my 5 pm appt. since the
technicians do not quit until 6 pm. Maybe DEAN thinks he is running
the Dickson City, PA garage or maybe he is just a "disgruntled"
employee or one who is trying to sabotage Sam's garage business
or maybe he is just lazy or doesn't care. I did say, " what are you
going to do from 5:20 to 6:00 pm anyway. Just stand around. The
bottom line in any business, as you know, if you don't treat a customer
with respect they will never return and if you don't have customers,
you don't have a successful business.
I would like a reply as soon as possible. I also feel since I was treated
so badly, a gift card to me would be nice. What do you think???
Please CALL ME at [protected].
Sam's Club Membership # [protected]
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I ordered a TV online at Sam's Club in Lady Lake, Fl. It said available in store, pick up next day. Next day, cancellation notice. I chatted online with someone who said she could do nothing on replacing it with a similar model. She said to order again and she would send them info to have the inventory! I reordered and received a cancellation again. (I did purchase a mount for the TV and picked that up)
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Whatever help in expediting this order would be appreciated
My husband and I were members of Sam's club 10 years ago. In all these years I only have one complaint. The Lady's restroom the floor is nice dirty smells terribly bad. Pure smell of urine. These bathrooms need bleach. Please do something about it. We spend the money on Sams and deserve clean bathrooms. We also recode that the baths have to be disinfected by the coronavirus. If you don't believe, you go and use them especially that of the disabled ladies. Thank you Waiting for an answer.
I was there today. Cinnaminson Sam's Club
2521 Rte. 130 S.
Cinnaminson, NJ 08077
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Carol Letcher 912.677.6800 [protected]@gmail.com
My order number is [protected]
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I have filed a report including these details with the Gurnee IL Police (record 20-85825) Ph# [protected]
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