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Sam's Club Customer Care Service

Sam's West, Inc.

2101 Se Simple Savings Dr
United States - 72712

Customer Support Phone Numbers

Key Executives

Mr. Jamie Iannone
Chief Executive Officer and President

Mr. Maarten Jager
Chief Financial Officer and Senior Vice President

Mr. Don Frieson
Executive Vice President of Operations

Sam's Club Complaints & Reviews

Sam's Club / almonds

Shail SP on Jun 16, 2017
I have been a very loyal sams club customer for over 20 years. I have also purchasing almonds from there for my household use for many years as well. Just last week, as usual, I purchased one bag of almonds. By far, this is the worst quality almonds I have ever purchased from sams club. A...

Sam's Club / customer service

jallen1804 on Jun 12, 2017
Your customer service is terrible. I called the number on my card to inquire about 3 small charges on my sam's club mc account which may or may not be an online purchase? I don't recall making them? After waiting on hold for an extended period of time, the synchrony bank representative wa...

Sam's Club / member's mark natural pecan halves 2 lbs bag

Mari Paffenroth on May 24, 2017
We purchase a bag of these each week and love them on salads, snacking, etc. We have noticed however in the last number of bags that there are more shells in the bag. I don't know if it was when you changed to the Member's Mark Brand if you changed suppliers, but it has become a problem. I...

Sam's Club / rules

Umberto Cashmuny on May 20, 2017
I was in Sam's in Joplin today. While I the checkout line another customer came up behind with a dog in the cart. Everyone including the checkout person thought it was cute until the dog started urinating all over the cart and floor. The lowlife owners were not going to say anything...

Sam's Club / customer service/management

shophthomas on Apr 14, 2017
It's been almost a year since my incident occurred and I have even sent an email and never got a response. I had an account and had a guest card for Lori Enus. We parted ways and I found out she was letting her entire family use her card so I deleted it from my account. Several month...

SAM's Warehouse Club / Photo center at sams' on bryant irvin in fort worth

Phyllis King on Mar 15, 2017
It is may understanding that this store will be remodeled in April 2017. I am told that the Photo center will be closed. This is the only reason I am a member. I am a teacher and my district uses this service often. It is always busy. I know many teachers that have concerns as to why they...

Sam's Club / Parking lot liability

Kelly Barry on Feb 28, 2017
My car was damaged in late December, 2016 in my Freehold, NJ Sam's parking lot by two runaway shopping carts on a windy day. Sam's insurance company refused to pay for repairs, and I lost an appeal with the same insurance company. They just decided that they are not liable. So I refuse to...

Sam's Club / Tablet

floored2112 on Jan 5, 2017
To be fair Squaretrade warranty is the main component to this problem. So a little over a month ago I submitted a claim on my extended warranty. There were 6 days left on it and my kids tablet just stopped working. I sent over the receipt and member number and was assured everything wa...

Sam's Club / Disappointed

LinieBill on Oct 4, 2016
I placed an order with Sam's Club and paid extra for the delivery. They took my money and several days later they contacted me and said that they were not able to deliver to my address. I asked them what was wrong with my address but they did not bother to explain. So I asked for a refund and...

Sam's Club / Manager is a Liar

Chris Hartz on Mar 29, 2016
After returning to my 2014 Honda CR-V on 2-29-2016, I found a shopping against my car, causing damage to my rear right bumper. "Monica" came out to my car with me @ took info, we both took pics with my ipod. "RJ" the manger called me 2 days later and said it was caught on...

Sam's Club / Unethical behavior redemption of $300 gift card

Carol Sweetenberg on Mar 22, 2016
On February 7, 2016 while shopping @ Sam's Club I was approached by 3rd party vendor by the name of Andrew soliciting Directv sales with the promise of $300 gift card to switch cable service. I asked what was the catch regarding the gift card. his reply was no catch just have to use...

Sam's Club / Membership Services

wnettles on Jan 15, 2016
On Friday, January 15, 2016, I went into my local Sam's Club to buy some items for my business and for my family. I had not been in recently, so, before I went into the store, I checked to make sure my membership account was still current, and, it was. Then I proceeded to load up a cart...

Sam's Club / Failure To Stock Product I've Requested

Robert S Johnson on Oct 1, 2015
I've asked this club to stock regular Poise #5 but it declines to do so. It stocks Poise Long #5 but no regular size. It irritates me as my wife uses this product and I spend a lot on it elsewhere. I spend thousands at Sam's every year and seldom make requests. However, this i...

Sam's Club / Wheel damage

Reviewer85336 on Sep 15, 2015
We have purchased our tires from Sam's Club for years. In May of this year (2015, yes it took until September for them to contact us on the claim). Our wheel was damaged when they repaired a flat. We went to the manager and told them what happened and she came out and took pictures. The...

Sam's Club / Employees not servicing members

leslie Schnaible on Jul 29, 2015
The employees at Sams in St. Charles are horrible. The early am is bad enough, there are never enough checkers. They miss the bus, oversleep etc. (not my problem). Now I refuse to go back. I Quit! I have complained several times on the phone. Check out your checkers!!! My last visit was at...

Sam's Club / Terrible no service at all

DFreet on Mar 11, 2015
I purchased an Xbox one as a Christmas gift for my son on 12/14/2013. I also purchased the service plan. My son informed me the Xbox was not working properly and was randomly shutting off. I contacted Sams service plan to start the service order on 2/23/2014 was told I would have shipping...

Sam's Club / Defective product

ericacas on Mar 8, 2015
Purchased 2 boxes of contact lenses and when I opened the first box, the foil seemed different (almost appeared crinkled or weathered). After wearing the lens for a few hours, my eye began to burn and felt like I had glass in it. Took the lens out and threw it away and put another one in...

Sam's Club / INJURY

SUSAN L MCGEHEE on Feb 14, 2015
Well this day did not go as planned for sure. We were going to buy our new phones, so we went to Verizon first, then went to Sam's Club to buy our iPhone's, well as we were leaving, they had a leak in their ceiling and as you go out, there was some water on the floor, the wet...

Sam's Club / Credit card acct manipulation

DanielMartin on Oct 21, 2014
On or about Oct 3 2013, I visited the Sam’s Warehouse Club in Rock Hill. While at the checkout, the cashier asked if I would like my Discover Credit card combined with my Sam’s Club membership card in order to make checkout more convenient for them and me. This sounded like a...

Sam's Club / Customer Service

Pissedoffsamscustomer on Sep 18, 2014
This customer service is rude. Mike is a stupid hill Billy in customer service. I asked for his manager and he rudely hung up me. Over the years this company has been terrible. This company does not care about their customers. They care more about t he employees then their customers. They...

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