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Sam's Club Customer Service Phone, Email, Contacts

Sam's Club
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1.4 980 Reviews

How responsive is Sam's Club's customer service?

100 Resolved
867 Unresolved
Poor 🫤
Sam's Club is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Sam's Club has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Sam's Club reviews and complaints 980

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Newest Sam's Club reviews and complaints

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10:39 am EDT
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Sam's Club - Inaccurate price match

I have been searching for a playset for my children for some time. During my search, I came upon an advertisement that Sams Club had for the Backyard Discovery Skyfort iii. It was listed for $862.43, however when I clicked on the link, it stated the playset was $1998.00. I called Sams Club on Sunday March 10th to inquire about the cost. The associate...

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Sam's Club Poor Customer Service and Incorrect Information Provided

My husband and I bought a ring at Sam's on 2/17/24 and I was informed by the so called manager who assisted us in jewelry that the ring sizing would take 2-3 weeks. I have been calling to see if this ring was in for pick up and I never get anyone to speak with. On 2/29/24 I called and was put on hold and sat on hold for 36 minutes with no one answering the line. I would have someone pick up and immediately place me back on hold. While on hold I drove to this Sam's store and walked to the customer service desk and saw the young lady answer and put me back on hold. I asked for a manager and when the manager came to greet me, the young lady lied and said she was never paged and I showed her my phone on speaker holding for her. To top this foolishness the manager told me it would take 6-8 weeks for a $2200.00 ring to be sized. I advised I was told 2-3 weeks tops and he said I may have misunderstood and offered me a refund. He did not offer to try and call whomever does the sizing, but to continue to say he would provide a refund. Please don't buy jewelry from any Sam's because you'll be waiting like me with no one to talk to to check the status of sizing.

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Update by Laciana

Today I was on hold for 19 minutes and still no answer or anyone to ask about my ring.

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Mr. Helpful
Los Angeles, US

Hi Laciana.

We're very sorry for your displeasure.

Hopefully you'll understand that the process of sizing a ring is out of Sam's Club hands, so to speak.

Is there something else you'd like to see happen?

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1:59 am EST
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Sam's Club Customer service racial remarks

To Sam’s Club team, Human Resources,

I simply want to file a complaint about Sam’s cub representative located in my city, 1225 Concord Ave., Concord, CA 94520.

My name is Anjelika Ivanova, my address is 2718 Richard Ave., Concord, CA, phone number is [protected], and my email is [protected]@gmail.com. Membership number: [protected]

Last Sunday, 2.17.2024, I went to Sam’s Club, and when I got there, I realized I forgot my membership card. I was thinking it was not a big problem as I could get a day pass, so I went to the customer service counter. When I explained the problem, I was surprised by the ignorance and attitude of Sam’s club representative Angelina Lonson. She told me in demanding tone that my membership is expired in 2020, I was asking to check it one more time as my family having Sam’s club membership is at least for past 15 years and I was doing shopping just few days before with no problems. Instead, she was raising her voice, starting to point fingers at me, and basically humiliating me in front of all the customers! She was keep turning the computer screen up and down, keep telling me that I have to buy a membership, and doing insulting remarks about “new” comings, people who do not “understand” anything, clearly racial remarks! I was asking her—what am I supposed to do now? I’m 61 years old; our membership is in my husband’s name; he is 62 and disabled. Do you want me to go home, put my husband in a wheelchair, and bring him over with an actual card? The answer was, - YOU ARE WELCOME! So I did so, went back home, put my husband in a wheelchair, and drove back. We get back in line with customer service, present our cards, and get an answer. We have no problems with membership! The representative was shocked and could not explain to us what was wrong with the previous employee, as there were no problems at all. We go to store manager Norma, but she cannot explain anything either, even though she was very supportive and understanding, she is also was checking our membership and was stuck with behavior of her employee.

We still do not understand the reasons why Sam’s club employee Angelina Lonson made such ridiculous statements and why she is took her responsibilities as a loose sale for her company, which she is supposed to represent as a business-oriented “sales person." As a “customer service” make all to walk us away?

We think such behavior is unacceptable. Ignorance, attitude, and racial remarks cannot be represented by Sam’s club employee, and moreover, as “customer service” negligence. We are kindly asking Sam’s club team and Human Resources to launch an investigation and take some proper action. Also, we would like to know the result of it. We are not asking for anything; we are only asking to make an honest and true decision.

Sincerely,

Anjelika Ivanova

2718 Richard Ave, Concord, CA 94520

Tel. [protected]

[protected]@gmail.com 2.25.2024

Claimed loss: Time waste. Disabled husband.

Desired outcome: Termination of employee.

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Is Sam's Club legit?

Our verdict: Complaints Board's thorough examination reveals Sam's Club as a legitimate entity with notable strengths. Despite a 10% resolution rate on customer complaints, which invites a closer look, Sam's Club stands out for its commitment to quality and security. Clients considering Sam's Club should delve into its customer service record to gauge compatibility with their expectations.

Sam's Club earns 91% level of Trustworthiness

Perfect Trust Endorsement: Sam's Club achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Sam's Club. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Sam's Club has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Samsclub.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Samsclub.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Sam's Club and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Sam's Club has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 967 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Sam's Club. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Sam's Club 24 pack of monsters, some animal peed on them in shipping.

We got the monsters at our local sams club and the box was wet on the bottom, didn't think anything of it and got other things and checked out. As we pulled into our home and got everything out it smelt like an animal peed on them. That liquid at the bottom was NOT water but animal pee. I am disgusted to say the least, and for the amount I paid for them this is just sad. I attached a photo of the box they came in, we had to dispose of ALL of the monsters because of the ammonia smell.

Claimed loss: lost about $30.

Desired outcome: A new box sent to us if possible since we spent so much on them and have to throw them out now.

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Sam's Club The Insart delivery driver

I put my food order in on Wednesday night, February 7, 2024, and selected the time 10:00-noon Thursday, only to have $161.00 plus $25.00 worth delivery fees of food thrown on a

vacant lot so other people driven by picked it up for no unknown reason, and the deliver called Sam Club and said my order was delayed, I'm sitting at home waiting for my food order until I received the text of the delay, I waited and waited never to see it come I'm handicapped and half blind, finally I received a text that it was delivered at the wrong address only to find out the real truth. I called to get a refund rep was no help he acted as if it was a joke, I felt hurt and betrayed i will never have a delivery done again from Sam's I will have someone pick it up because it is cheap over $25.00 and this happen to me.

Claimed loss: I can't even begin to tell you how bad it still hurts for this to be done to me getting a refund back it's not good enough because this person will keep doing this until he is stopped.

Desired outcome: Please talk to this person if he doesn't want the job someone else does.

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Sam's Club - Tires changed

On 1/5/2024 I took my tires to Club #04852 (Wesley Chapel, FL) for 4 ties changed at 8:13 am. I received the 1st phone call around 11am, I was told one of the lug nut at the front passenger side was too tight to remove. They can only remove the other 3 tires to install the new tires I purchased. Around 3 in the afternoon I received a phone call telling me...

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Sam's Club Extremely poor service

January 11, 2024 Sam's Club #6245 in Harker Heights, TX

The cashier told me that I have to put all items on the belt, even so the items in my cart were with tags upright ready to scan. I asked her to please put the items on the belt. Which she did. Then she told me that I must pack my own items per the new Sam's policy. After she refused to bag my items, I asked for a manager. Cayla, a team leader came over, repeating their new policy does not allow them to bag for the customer. However the cashier next to mine, had no problems scanning another customers cart. This is not the first time, just another day/another cashier.

Desired outcome: I'd appreciate a response. Please let me know if you are planning to correct this issue or if I should take my business elsewhere. Thank you.

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Sam's Club 65" tv by LG..

Purchase a 65" tv. Sams did not deliver on schedule date of 12/18, contacted them 12/19 told me it would be delivered today instead. Between 12a & 3pm, while I'm out away from home my neighbor calls to tell me there is tv on my front porch.. it is currently 22 degrees outside.. a tv left in the cold on my front porch. REALLY! Called Sam's club back to pic it up.. I'm a senior citizen who lives alone.. I had it delivered for them to bring it into the house. I'm not able to maneuver this giant heavy box.. so Sam's club is coming to take it back.. they scheduled it 2 days from now thurs or fri.. I just hope no one steals it because once I go bed tonight I'm done.. that's on sams.. such a Big Disappointment.. I was looking forward to my new TV in my bedroom for the holiday season.. guess I'll head over to Best Buy..

Desired outcome: I shop sams often and this experience was very upsetting to me..on the plus side I'll save some money by not going to sams any more..think I will try Costco..

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Mr. Helpful
Los Angeles, US
Dec 20, 2023 11:04 pm EST

Hi Mona.

We're extremely sorry for your upsetting disappointment. Unfortunately there must have some miscommunication with your delivery. Possibly because of the missed delivery on Monday.

Please, make sure to take great care of the television until it can be picked up. It's important that it is kept in new condition for you to receive the refund properly.

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Sam's Club - Delivery of items

Good evening, I placed a Sams Club order here in Athens Ga on 12/11/23. My order number is [protected], in the amount of $118.92 there were 7 items to be delivered. I received an email while sitting at my desk that the order was delivered, mind you I always check face to face delivery as I do tip. I got up went to the glass door and nothing was there.( I...

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Sam's Club Extremely poor service on order

Nov 24, 2023

$377.09 (2 items)

Order [protected]

The HP Printer was supposed to be delivered on November 26th which is why I went ahead and ordered online rather than going to the store. It still has not arrived and is "stuck" in the system. I have had several critical items I needed to print and am just having to wait for some things and had to go to Fedex to print an emergency document. Beyond disgusted.

I have called customer service twice, and both times someone was supposed to call me back within 24 to 72 hours with a remedy. I received no calls, so I am now on hold so far for 1 hour and 15 minutes.

I have never received worse service from ANY company. Not sure how long I will continue to hold, but at this point I am inclined to cancel the order, never buy anything from Sam's Club again, and warn others of the terrible online ordering experience.

Claimed loss: The item I ordered is now $20 cheaper if I ordered today. I have been greatly disadvantaged by the lack of a printer and had to delay reimbursement from my work and pay for printing to be done in the meantime.

Desired outcome: Arrange for immediate pickup at my local store at a substantially reduced price.

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Sam's Club - Dylan’s sectional couch dropped off without white glove delivery as promised

I purchased the Dylan’s sectional couch and took a screenshot of the item with the white glove delivery included for plus members after calling several times to figure out why my order wasn’t progressing and the delivery dates being changed constantly I needed to know when it would be delivered, so I could have my other furniture, sold and moved out of my...

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Sam's Club Disabled access

One of my neighborhood acquaintances took me to Sams (Maplewood store, St. Louis) as I had a fractured ankle and could not drive and what should have been about an hour shopping trip, ended up being a three-hour nightmare. Unable to walk and dependent on boot and crutches, we waited for about half an hour for a scooter for me to use while we shopped. Then my friend went into the store and found (their only one) a scooter in the back of the store, not charged. She sat on the thing for an hour with it plugged in while I waited in the front of the store. While she was waiting about 4 customers also in need of a scooter asked her if she was using it. She told them she was charging it for a friend, but as it turned out, it wouldn't take a charge. While waiting I decided to crutch my way across the football-field-sized store pushing a basket with my crutches, picking up items until a customer came to the rescue and helped me with half my stuff. The rest I thought I could get once the scooter was charged. Then I found out it wouldn't charge. So then I asked an employee if they could please grab me my remaining items. The said yes and disappeared until it was evident he wasn't coming back. So then I asked another employee who dutifully got my things so we could check out. I thought you would like to know that you are losing about 4 disabled customers an hour because of your lack of accommodation for people who can't walk. I can not tell you in words how angry my friend was to the extent that she refuses to take me again unles you offer some restitution and seriously consider your discriminatory behavior with regard to the shopping needs of the disabled. Add to that that I had intended to browse the store and had more things in mind to pick up and I only ended up with half of what I came for. I think this is an issue that goes well above the responsibility of the management of the store. That store should have 4 electric scooters in operation at all times and staff to make sure that the scooters are charged. I can not imagine that the cost of that is as expensive as the business you are losing because people are leaving, unable to shop. I was in a position where I had not shopped in 6 weeks, had no food, could not drive, and that was the only ride I had offered to me to get groceries to fill my empty fridge. I couldn't just come back later. People are not going to help people if you put them through this.

Desired outcome: An upgraded membership for next year or something of that sort to compensate us for our time and aggravation. Consider your disabled customers. That should go without saying.

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Sam's Club Cancelling the order

I have ordered gatorade powder from sam`s club.

I wanted to cancel the order. The guy said they can not cancel it before shipment. I was surprised but I said ok. After shipment I wrote again. They said they will cancel it. And I got an email saying that it is out for delivery. I wrote again and they said do not worry it will be canceled. Guss what it as been delivered.

I wrote them again and they do not give me the return label. They said they are gonna reach me. Should I believe them now?

I regret being a member of this company.

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Sam's Club Membership and product access

Complaint #1- While Christmas shopping in the locked perfume section, I could not find anyone to purchase a perfume until I walked several isles and found an employee that said he would send someone to help. Almost 25 minutes later no one showed up. I then went to a register for help and she sent me to a supervisor which took another 10-15 minutes. There were no perfume testers also so in the end it took 40+ minutes to purchase a perfume! should have been 5 minutes.

Complaint #2 - Our renewal bill for 2024 arrived the end of October. We mailed the check approximately November 2. On November 27 my wife went Christmas shopping and was denied her purchases because they said membership had expired! Embarrassed she calls me to confirm we paid WHICH WE DID through our business checking. She wasted hours shopping and then was embarrassed at the register. After calling their customer service they said it takes 14 days to clear payments for an open to buy?

Claimed loss: Time, fuel and frustration.

Desired outcome: Help customers in a timely manner. Send renewals earlier and don't wait so long to clear if it is received on time.

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Sam's Club Haven't received my order.

On 11-5-23 I ordered from Sam's and only received part of the order. I received a statement for it on Saturday. Order # [protected]. I have called 4 times and they said to wait for 72 hours then the last time 48 hours and I haven't heard a word from anyone. I had planned to order on Black Friday but, afraid I would be billed and not received my order. I still would like to receive my order.

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Sam's Club harassment

I am a paying member, I pay to have the services without the harassment of sales clerks on the floor trying to influence or sell me an item! When walking into any store having ATT set up as we walk in with 1 or 2 sales reps trying to sell me ATT cell phone is just wrong! They will not allow a person to just pass they must ask if I have ATT, If I say no they want me to stop if I don't stop or just ignore them they make me feel very uncomfortable! This is just wrong. I am a paying member I feel this should not be allowed making any member uncomfortable like that! This needs to be removed from all stores so members don't get harassed!

Desired outcome: Remove ATT or sale reps selling items!

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Sam's Club Employee

I witnessed an employee yell at a senior customer throwing his arms in the air and getting kind of aggressive, all cause he was pushing carts. The senior was waiting for him to pass and he got mad for no reason. not the first time I have seen similar behavior. It happened on 11/22/23 at 11:15 AM outside the east side of the store. location10690 Beach Blvd, Jacksonville, FL 32246

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Sam's Club Refund on Cancellation

I had to cancel my Sam's membership because could not afford it. I asked for a refund of my membership fee. Your customer service said no problem it would take up to 10 business days. After the 10 day still no credited to my credit card. I have call a few times to no avail. If I ca get some resolution I really would appreciated.

Thank You

Lupe Melendrez

[protected]

[protected]@gmail.com

Claimed loss: $121.00

Desired outcome: Made whole

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Update by Lupe Melendrez
Nov 17, 2023 2:58 pm EST

I can not get a resolution to this matter

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Sam's Club Sam's Club Cuyahoga Falls

I have shopped at Sam's club in Cuyahoga Falls for many years. In the past year or so I have been unable to find Lipton Tea Bags. I have been to the Canton store and have found them. When I asked a service representative at the Cuyahoga Falls store she told me that they have no control over what is delivered to their store. So I am asking Why? Why is there not only no Lipton tea bags, but no tea bags at all at the Cuyahoga Falls store? There is every kind of coffee you can think of...But No Tea Bags!

Could you please look into this problem for me. Going to the Canton store for me is not always possible. I would love to be able to purchase my tea bags in Cuyahoga Falls. Thank You!

Sincerely, Pamela Rodenbucher

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Sam's Club - Service

I was at the Sams Club 11/16/23 in Springdale Ohio trying to check out only to find I could not check out until 10AM. I even had my items on a belt to checkout and the employee actually put my items back in my cart and said I had to wait until 10am. I limped around on a leg that I had an 11 inch tumor removed from only to be treated like dog _______ you...

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Sam's Club In-depth Review

Overview: Sam's Club is a membership-based retail warehouse club that offers a wide range of products at competitive prices. The company's mission is to provide members with exceptional value and quality products, while upholding their core values of integrity, respect, and excellence.

Product Range: Sam's Club offers a diverse range of product categories, including groceries, electronics, furniture, clothing, and more. The quality and variety of products available are impressive, with options to suit every budget and preference. When compared to competitors, Sam's Club stands out for its extensive selection and competitive pricing.

Pricing and Membership: Sam's Club operates on a membership-based model, offering exclusive benefits to its members. The membership program provides access to discounted prices, bulk purchasing options, and additional perks such as free shipping and cash rewards. While there is a membership fee, the value for money is evident considering the savings and benefits it offers. When compared to other retailers in the industry, Sam's Club consistently offers competitive prices.

Customer Service: Sam's Club excels in providing excellent customer service. The staff is responsive, knowledgeable, and always willing to assist. The return and refund policies are fair and hassle-free, ensuring customer satisfaction. Overall, the customer service experience at Sam's Club is commendable.

Online Shopping Experience: The website of Sam's Club is user-friendly and well-designed, making it easy to navigate and find desired products. The checkout process is smooth, and there are multiple payment options available, including credit cards and Sam's Club credit. The shipping and delivery services are reliable, with timely deliveries and proper packaging.

In-Store Experience: Sam's Club stores are clean, organized, and well-maintained. The staff is readily available and helpful, providing assistance whenever needed. The overall shopping experience in-store is pleasant, with a wide range of products on display and easy access to everything.

Membership Benefits: Sam's Club offers various additional benefits to its members, including access to exclusive events, discounts on travel and entertainment, and free health screenings. These benefits add significant value to the membership and enhance the overall experience for members. When compared to other membership-based retailers, Sam's Club stands out for its comprehensive range of benefits.

Community Engagement: Sam's Club actively engages with local communities through various initiatives and partnerships. The company is committed to social responsibility and frequently participates in charitable activities. Their involvement in local communities is commendable and reflects their dedication to making a positive impact.

Overall Satisfaction: Sam's Club provides an exceptional shopping experience with its wide range of products, competitive prices, and excellent customer service. When compared to other similar businesses in the industry, Sam's Club consistently delivers on its promises and exceeds expectations. I highly recommend Sam's Club to potential customers looking for quality products, great prices, and a rewarding membership experience.

How to file a complaint about Sam's Club?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sam's Club. Make it specific and clear, such as "Incorrect Billing at Sam's Club" or "Poor Customer Service at Sam's Club Checkout".

4. Detailing the experience: In the complaint description, provide a thorough account of your experience. Mention key areas such as product quality, customer service, pricing discrepancies, membership issues, or problems with in-store or online shopping. Include details of any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Sam's Club, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it was a waste of time, financial loss, or frustration.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you may have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect from Sam's Club as a resolution, whether it be a refund, exchange, apology, or other corrective actions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or Sam's Club. Engage with any follow-ups to ensure your complaint is addressed appropriately.

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Phone numbers

+1 (888) 746-7726 +1 (479) 273-4000 More phone numbers

Website

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Use this comments board to leave complaints and reviews about Sam's Club. Discuss the issues you have had with Sam's Club and work with their customer service team to find a resolution.