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I applied for membership online and went to the Gilbert Store to pick up the card and shop. The membership person was like a zombie as no greeting, no please or thank you , and never looked at me when talking. Asked if I wanted a Same credit card and I said no thanks. Found out later that this came with a $30 credit.
I applied on line , and after a week I called only to find out there was no record. I reapplied and this time got a message stating unable to pre qualify but would receive written info in 7-10 days. My credit score was 860, which is high and this is the first time I have been turned down - Incredible! So after 3 weeks I will be going back to cancel my membership and get a refund.
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Now not only do you need to have an app on your phone instead of a SAMS club card in my wallet, today I wanted to purchase something from the food counter and not only did I need to order on my phone (when there was a person standing there at the counter) they said I had to pay with my phone. I do not do anything financial on my phone , nor do I want to, so I could not even get a soda. What ever happened to legal tender. I find this very disturbing and probably will not renew my membership. Absolutely NO CUSTOMER SERVICE !