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1.4 980 Reviews

Sam's Club Complaints Summary

100 Resolved
867 Unresolved
Our verdict: With Sam's Club's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Sam's Club reviews & complaints 980

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Newest Sam's Club reviews & complaints

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1:25 pm EDT
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Sam's Club No response to the letter i sent

I sent a registered letter with all information about a closed account the letter was a large letter with all the documents about my complaint it was sent to sams club corp 2101 se simple savings dr bentonville ar 72716 received on feb 7 2023 by a cindy poplin no one at synchrony bank can help me with this problem they promised they would get back to me last week I want some one to call me and tell me why I have not heard from your corporation following is my information pamela louderback 5210 roselawn drive taylor mill ky [protected] I have been working on this for 3 years 3 years with no help from any one I talk to I am a present syschrony card holder and a past one the problem is with the closed account if you are to busy to be bothered with me I will have to hire an attorney for I am done with all of you it will cost me more than I owe but it will be worth it

Desired outcome: I WANT SOME ONE TO FIND CINDY POPLIN AND FIX THIS PROBLEM

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Update by pamela louderback
Apr 24, 2023 10:13 am EDT

left detail info on friday will continue for as long as it takes sent all info to simple savings dr address certified mail received by cindi poplin feb 7 2023 find cindi poplin she has all my info

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8:06 am EDT
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Sam's Club Grocery pick up

I did a grocery pickup on 03-27-2023 and they never gave me 69.82 worth of my cold groceries. I called them that same day on my way home at 5:36 told they would credit my card. I finally got home at 8:40 called again I was told the same thing. I called again on 03-29-2023. nothing but excuses. I sent a email on 03-29-2023. I called the manager from the Saginaw Michigan store Kaitlyn King and was told she would send me a gift card because she couldn't figure out how to refund my card. Still no card as of 04-19-2023 So i sent another email telling Kaitlyn that her word means nothing and the customer service sucks. I am now turning this over to my credit card company and informing the BBB and the state of Michigan for ripping off my money. I WILL NOT be renewing in May with Sams club.

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9:31 pm EDT
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Sam's Club Customer service

I was shopping at the Sam's Club in Bloomington IN store on Thursday April 13th from 12:30 to 2:00. While in the food section I say a sample cart with sliced fruit/honey mangos on a tray and toothpicks sitting beside it. There was no staff. I took a toothpick and used it to get a slice of fruit. Then I threw the toothpick away. The female employee came around the corner yelling at me and asking if I took a piece of fruit. I said I did. She completely went off yelling, criticizing me, grilling me about which side of the cart did I stand on, did I wear gloves. getting into my space and causing a scene. I immediately apologized stating that I didn't know that wasn't what I needed to do. She continued to yell and berate me. I apologized AGAIN for the work I had caused her and that she had to throw the fruit away (as she dramatic THREW it into the trash can), still ranting at me. She was yelling about contamination and DID YOU WEAR GLOVES!?I apologized for a Third time and she still continued berating me. I finally walked off and she was still berating me as I was walking away. At least three other employees were in the area at the time. They did nothing to intervene. A few minutes later one of the employees (I think it was a manager) came to check on me. I explained how I had made the mistake and apologized and how the employee had berated me and would not stop (which everyone around heard). He kept rephrasing my words from "berating" to "explaining procedures". I corrected him twice and then gave up. I spend a lot of money at Sam's and to be a member of Sams I should not have an employee totally go off on me about a slice of fruit!

Desired outcome: issue addressed with the staff involved so it is not repeated.Employees to remove food when they are stepping away from cart. I would like an apology . Staff training on procedures to intervene with aggressive employee

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3:31 pm EDT
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Sam's Club Valentine Day gifts

I was on my way to my grandkids house to take them there gifts for Valentine Day I had forgot something and ran into Walmart maybe 15-20 min came out Car was stolen from Walmart parking lot with all my gifts inside.On Valentine Day. I paid using my gift card from sam's club .I also asked lot cop if they could help me to maybe see who it was and I had no help. I would still like to know I did call they said they would pull the video if I had police report and I do but still no responses.

Desired outcome: I would like to be refunded for the items I lost please may I please receive a response.

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3:47 pm EDT
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Sam's Club $50 off instant savings - scotts turf builder bonus s

Has happened on more than one occasion. Order two products online to receive the $50 instant savings on one Scotts Turf Builder Bonus S. Then I receive a cancellation notice that the $50 off product is out of stock, and sale is over. This seems to be a scam. The product is still in stock at stores, and online, but instant savings is over. This is a scam.

I end up with a product I do not want(Ortho Home defense insect killer) and do not receive the discounted product Scotts Bonus S.

In this case they sent TWO orders of what I did not want and charged my card for items that I did NOT order. After 45 minutes online customer service credited back my card for the item I did not even order and acted like I should be happy? Again, this same thing happened before, so cannot be coincidental. Please start correcting these seemingly fraudulent practices. To compensate me for my time on phone bringing the issue and my account being over charged for something I did not order to your attention Send me a free bag( item number [protected]/ or [protected]) of the Scotts Turf Builder Bonus S, only a $24.00 value with the Ortho bug killer I already bought.

Desired outcome: Send me a free bag( item number [protected]/ or [protected]) of the Scotts Turf Builder Bonus S, only a $24.00 value with the Ortho bug killer I already bought.

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5:36 pm EDT
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Sam's Club Wrongful termination

I was terminated with 4.5 points that were inaccurate. The manager Sara knew I had just lost my car and home and gave me a helpline number. She did not know anything about helping an associate and told me they would help me and to communicate my call offs or needs. I was consistantly on time and coming to work after that when the Manager Shiylana came back from vacation. Everyone is scared of Shiylana due to she threatens the crew and also says shes watching us all the time on the camera. Shiylana also would tell me to write up or threaten people that would leave early within their grace period. Shiylana would tell me to tell them they have 7 mins when they would have 9 mins. Both managers knew my situation and led me on to believe I at least had my job. Now I'm homeless and without a car. I am able to work and want to be rehired at a Walmart of my choosing which is Southgate. I have a management degree and are capable of great things. I started at Sam's and was alone a lot with no help on the front end also managers would sit in the office while I was being torn all over the place. I stuck it out with their short staff to be treated unfairly. I applied at Walmart in Southgate please accept my application.

Thank you,

Monica Gutierrez

Desired outcome: I want a position at Southgate Walmart. To be rehirable now rather than later.

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11:45 am EDT

Sam's Club Sale of membership a scam

I was contact by a representative claiming he was from Spectrum give me lower

monthly payment so I agreed what it was a cell phone, When the bank texted me about a charge for $300 more to Sam Club I refused. They now have tried as Sam Club on two different credit cards. All cards have been declined; I have a phone number of the person who trying to scam me. ( probably not good anymore) This is giving Sam a bad name.

Desired outcome: I appreciate a response

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11:57 pm EDT
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Sam's Club at&t kiosk

I had Cell service through AT&T that I paid prepaid $50.00 a month. While shopping at Sam's Club I was approached by the sales rep from the AT&T kiosk. I told him I was not interested that I already had service with AT&T. He asked me what phone I had. I had an iPhone 11. He informed me that I could upgrade to the iPhone 14. I told him once again that I was not interested in taking on a new contract. He then explained to me that if I start a plan with my Sam's club Membership With him, he could get me all kind of promotional discounts. once again, I told him I was not interested in acquiring a lengthy contract. at this time, it was explained to me that if I trade in my phone and paid the remainder of the trade in balance, I could get the new phone with no contract for just a few more dollars than I was currently paying. He told me you will have the newest iPhone for Just a couple of bucks more a month and can turn it off if needed anytime. So, at this time I finally agreed a new phone sounded kind of good for a trade in and a cash payment and the rest of the balance of the new phone after trade in value of my old one. I paid the rep at the kiosk $340.00 dollars to pay off the phone to avoid a contract and started service on January 31st. My bill was supposed to be $54. I was charged $185.00 Today and called the number on my autopay receipt to find out why. she explained the bill to me. She started Explaining to me that the payment would go down for the rest of my 36-month contract I told the AT&T rep that this wasn't the agreement. I pay the balance of the phone after my trade in and have no long-term contract. at this point she told me she didn't know what they offered me because they don't work for AT&T, but I signed a contract. They don't have anything to do with them as they are not employed by AT&T. AT&T are the ones who billed me. Really? I was lied to. These crooks work for a company called Smart Circle. How do you let these people steal and hustle from your members out of your store. Sam's club and AT&T should hold some responsibility for this. Sam's sells them and AT&T bills us.

Desired outcome: I hope that these kiosks have to be held to a higher standard if you are going to let sell from your store. The reps from Roswell nm need to be fired for misrepresenting and deceiving YOUR members.

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10:48 am EDT
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Sam's Club District Manager / Horseheads NY

I try to give back to my community as I know Sam's club does as well. I have been raising funds for the NYSP K9 Division for 9 years. I have reached out to Sam's for 4 of these years. I do ask for a television to be donated and every year that i have asked, the tv has been larger each year. this year, new management has come in. I turned my forms in a month in advance, had to check at least 5 times prior to event. Week before, i asked again and was given a 32" television, I know the saying don't look a gift horse in the mouth but when last year i was given a 60" tv, this at a value of 88.00 was like a slap in the face. The new district manager should have kept it and just told me no this year. I look at the dollar amount just myself spend in your store and I can assure you that I alone, have more than paid for all of the televisions that Sam's club has donated.

I realize you are asked by numerous organizations for donations. I appreciate when you can make donations. This just honestly left me bewildered especially for the organization that i raise funds for. I have spoken to groups of the NYSP and many were shocked to say the least. I just wanted your organization to know how the new district manager is "supporting" a specail organization as the men, women, and K9's that put uniforms on daily to protect complete strangers, yet do it daily. Quite frankly as i stated prior, this was a slap in the face. Look at just my membership, i can assure you that i alone, have spent way more than the tax write off that has been donated by Sam's in the past to my organization. I will ask again, and can assure you if offered an 88.00 television, i will leave it at the counter as obviously Sam's club would need the money more than my organization would.

Your last district manager was amazing. Your new one at Horseheads NY, not so much. If you would like to discuss further, please email me at [protected]@icloud.com.

Thanking you in advance.

Renee

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6:18 pm EDT
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Sam's Club Incident: [protected]

Reference to Incident: [protected], it's been almost more than 3 weeks we are following up with your company but till date no satisfactory response from your end.

we would like you to consider our position right now, as we have already paid your company in full against our order i.e. US$: 25k approximately but haven't received goods till today. On one side we are all blank about the exact position of our payment/goods, on the other hand our customers are getting annoyed due to non delivery of product.

This whole scenario not only costs us financially but at the same time hearting our reputation in the market. you are requested to look into the matter without any further delay and resolve ASAP. Either provide us with the replacement or settle our amount so we can buy new products and supply to our customers

regards,

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11:49 am EDT

Sam's Club Deli department

On Friday, March 10, 2023, at roughly 16:47. I was in Sam's making a purchase and decided that I would stop by the Deli for a hot dog. After standing in line for well over 15 minutes a customer and his family that were ahead of us stated, "just to give you guys a heads up. They don't have any pizza, hot dogs or pretzels." Those of us in line were very frustrated. The Deli knew that they were out of most of what the customers standing in line wanted. The customers should have been informed that they were out of these items instead of letting customers stand there for nothing. During the time I wasted standing in line. I could have been home. Another customer standing behind me wanted to order a whole pizza for her family's dinner that night. She asked the young lady at the Deli if she could order a pizza. The young lady working in the Deli rudely responded. Her attitude was horrible. If anything, the customers should have been lashing out. But not one customer was rude. Everyone just walked away. I know that there were well over 10 customers waiting in line. We were told that all of the pizzas that were being made was for an outgoing order. This situation should have been handled much differently from this. If you run out of food or you are running behind and can't prepare enough to service, the customers. Inform the customers instead of just letting them stand there. I used terminal#: [protected] @ 16:47. [protected].

Desired outcome: Have a better plan in place and speak to the workers about being rude to customers. Inform the customers that you can't service them instead of having customers stand in line for over 15 minutes or so and another customer telling them.

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8:02 am EDT

Sam's Club TV and Service

On Saturday, March 11, 2023, I purchased a Samsung 85 UHD TV, Item #[protected] at the Sam's Club location on Liberty Highway in Anderson, SC.

When we (my son and me) got home, we read the "quick setup guide" and proceeded.to set up the TV. We noticed a wrinkle on the screen and attributed this to the cellophane used to cover the screen. Another odd item was a VISIO remote control and not a SAMSUNG remote control. We assembled the TV and we started to peel away the cellophane from the TV. We pulled away the right side when the filter screen came off and started to crack. Then the filter screen came completely off and fell to the floor shattering.

I called customer service and they said to pack the TV in the box and return it for a refund. During the packing process I cut my wrist on a piece of glass protruding along the right side. I started to bleed all the rug and wood floor. I instructed my son to get a towel to put it on the wound to stop the bleeding. I had to put a second towel on my wrist to temporary stop the bleeding.

I dialed 911 and the rescue team arrived within 10 minutes. The EMT looked at the wound and cleanup the blood as best as possible, inspected the wound for glass and other foreign objects. She then proceeded to wrap the wound tightly and I was driven to the hospital. At the hospital I was examined again. The wrist required 5 stiches.

When we returned home, my wife called Customer Service and relayed the above action to the agent. We asked that someone come and pick up the TV and return it to the store. The agent indicated that is not their policy and cannot pick up the TV. (poor customer service given the circumstances.)

Now I have a worthless item, stitches, hospital bill, ambulance bill and probably other charges.

It is my opinion that the TV was a return and damaged previously.

I have been a Sam's member for decades. After this incident, I will not renew my membership. I realize my single membership means nothing to Sam's or to the Walton's...

Desired outcome: Full reimbursement for my medical bills, TV pickup, boxed and return to store of purchase, delivery and set up of replacement TV.

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2:18 pm EST

Sam's Club Orders keep getting cancelled

I went through a month, last Dec through this January, of Sams Club cancelling my orders as soon as I placed them. It was finally resolved after many calls, emails and chats. I was beyond frustrated. I am a plus member also. It started again yesterday. I am an hour away from Sams Club and depend a lot on being able to order online. I was told again today, that they would have to send the issue to the "back office". I do not understand why this keeps happening. I have been a loyal Sams Club member for more years than I can count. This is so frustrating. Stephanie

Desired outcome: I would like to not have to worry about my orders be cancelled when I place an online order.

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10:02 am EST

Sam's Club Grocery department out of stocks

The pandemic is over! The buying and supply chain has run out of excuses.

I understand this isn't a perfect world and things happen. However, it's very frustrating to shop and find the item out of stock for over 3 weeks. This isn't the year 2000! It's 2023 and every data program and hardware is at its peak to run and manage your supply chain. I understand seasonal,1x buys, etc. I shop at Sam's 2 to 3x a week. and enjoy the visit. I run into out of stocks and that happens and normally that item is back in stock 3-5 days in all departments but GROCERY!

Let me give you 2 recent examples. Hampton Farms Unsalted Roasted Peanuts 5# bag. two times over the last 3 months this item was out of stock for 10 to 21 days.

14 days ago I went in to purchase Members Mark Pet Training Pads 120 count and they were out of stock. I found a manager and asked about that item. His response was we are getting some in and they sell out the same day. I tried purchasing those items online. However, both the peanuts and the pad were out of stock throughout the entire system.

Hampton Farms is a huge company located in the southeast. There is no shortages of PEANUTS or shipping trucks. WHY were they out of stock for over 3 weeks?

Members Mark Pet Training Pads being out of stock creates a problem for the pet owner who relies on them to provide a place for his pet to do his duty in the inclement winter weather. Is this another item thats going to be out of stock for over 3-4 weeks?

I had to travel for over 30 minutes to a BJ'S and purchase the peanuts (was a dollar cheaper). I will now have to travel AGAIN to get the dog pads at BJ'S.

When an item is out of stock throughout the entire system it generally results in higher retail or a smaller pack/size when the item is back in stock at the store.

David A

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6:13 pm EST

Sam's Club bestway power steel 18 x 48 round above ground pool set - item 990019394

I spent over $500 on a pool that I ordered online on order #[protected]. I am not a current member but was given, apparently, a one day membership long enough to place my order and have them take my money. I ordered a Bestway pool and it comes in 2 very large boxes labeled 1/2 and 2/2. I received 1/2 and 1/2. Obviously a problem, the order was messed up and half the order was missing so I contacted Customer Service to get the correct product. Instead of getting box 2/2 and having them replace one of the wrong boxes they sent, I was told because my membership expired the minute I placed my order, I would have to return the entire order, wait for my refund, and then re-order the whole thing and hope that I got the right product. After speaking to a couple of different Customer Service reps, I spoke to a Supervisor 3/5/23, because this seemed inappropriate and was met with total resistance and the assurance that he would take care of everything to process the return and place an order to have the wrong product picked up. He did nothing whatsoever to resolve anything. I myself processed the return and got my shipping labels. If you are willing to take the money of a customer, without a membership, you are obligated to give them the same due diligence as any other person making an online purchase. It's completely unethical and bias to do business any other way.

I was told that my refund cannot be processed until they pick up the wrong product that was sent, and then 5-7 business days later I would get my refund. Three days later, no one has called to notify about pick/up. After several calls to your absolutely USELESS customer service department, and given various non-existent "incidence" numbers, and the promise that they were escalating and processing for pick up, I finally spoke to an American supervisor who seemed to have finally had the notion to assist me in getting this accomplished. As of yet, it hasn't happened. Laundra was her name and I hope she can come through with her word.

I am not sure why companies like Sam's Club insist on using company service reps that are out of the country but this is apparently a huge issue for you guys. These people do NOT want to help your customers resolve issues and clearly have ZERO accountability to do so. No one cares what they are doing on the phone with YOUR customers. They literally made up non-existent reference numbers that no one else could locate upon return calls to the department and did nothing at all in the way of doing the job they are paid to do. So you are paying them not only to do nothing for their wages, but chasing customers away for return business. I didn't spend $20 with your company, I spent over $500. Totally unacceptable and I will not only not do business ever again with you but I will find every outlet to voice my review of my experience that I can possibly find to spare anyone else the grief of doing business with you and the people you are allowing to represent you. Furthermore, if I do not get a response from this complaint, I will be taking it to the Public Service Commission and anyone else who is interested in making AMERICAN companies as good as they used to be and forcing companies like yourself to make their employees accountable. Very unhappy Tammy Krupa

Desired outcome: That you either bring Customer Service back to America with American people interested in helping American people, or make your negligent and offensively USELESS, employees accountable for the wages they earn from your company

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3:22 pm EST
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Sam's Club Automotive Service - Tire Balancing

Sam's Club Hudson, New Hampshire

There seems considerable lack of training or considerable incompetence in the Auto department with regards to tire balancing.

On 2/14 I had the tires rotated and balanced. That weekend there was noticeable vibration on the front right tire. Days later, I returned the vehicle to Sam's club and they found the front right tire missing a weight. They said it is common the sometimes weights fall off in cold weather because they are glued on. They rebalanced all four tires again. On 2/27 I brought my car to my mechanic for routing maintenance and they found all four tires were out of balance. It cost me $60.00 to rebalance all four tires.

After this experience I doubt that I will but tires at Sam's club again.

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8:16 am EST

Sam's Club Fraudulent charges to my cashapp card

I just got a notification from cashapp that a charge for $110 was declined due to insufficient funds from Sam's Club in Bentonville, AR tried to charge my card. I don't know how Sam's got my cashapp card number when I've never used my cashapp to pay at Sam's Club at least not recently. If I have used my cashapp card it was sometime a long time ago.

Desired outcome: I'd like whoever is doing this to be stopped and have charges for fraud pressed against them and I'd like to see this person or people to be arrested on fraud charges.

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Noscrubsone
Indiana, US
Mar 18, 2023 7:06 am EDT
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I have the same problem this is twice now they took 110 auto pay for membership out of my debit card

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9:50 pm EST
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Sam's Club Curbside Pick Up

2/27/23 I arrived at 5:25pm for order [protected] scheduled for pick up between 5:00 and 6:00. I went to the door were the carts emerge at 6:00pm to ask if their app was broken and told my order wasn't picked yet and would take another half hour to an hour, I told the employee to cancel it. This is the second time this year this has happened. I called the store and no one picked up so I walked in while still ringing customer service - very poorly staffed. I was vocal about needing a corporate # to register my complaint and given an 888# . Twice I called but the phone personnel were "unable to hear me" and they hung up. Everyone else in shouting distance heard me.

I then received a text at 6:27pm that my "canceled" order was ready for pick up.

Unbelievable lack of concern for any semblance of customer service. Feckless from the top down.

Desired outcome: I should have been notified of order delay (BOTH TIMES). Sams Club needs to devote resources to training personnel, adequate staffing and hiring of capable management.

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11:47 am EST

Sam's Club Order #[protected]

Received the order via FedEx this morning. Smelled strong vinegar odor before opening the case. Vinegar box busted and inside bottle leaking. Also leaked onto the Truvia box. Vinegar box was placed in the center of the box, not on the end and was packed with food items.

I have tried several times this morning to speak with someone in the United States as I find it extremely difficult to understand the "ladies" from the Philippines! Each said that they could not transfer me to the United States.

I'm sure that you and they are aware that if you have a presence in the U.S.A., you must also provide a United States person to take calls when requested. I even went so far as to call the corporate office, what did they do? Sent me right back through your system which continuously connects to the Philippines!

Someone, please get back with me so that I can get these items replaced!

Desired outcome: Replacement of product and apology!

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11:09 pm EST
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Sam's Club AT&T phone and service

I was fraudulently misled into purchasing a phone and service at Sam's Club. The AT&T personal lied to me and guaranteed me that my bill would not change. My Sam's Club membership number is 101 42130 [protected] and my email address is [protected]@hotmail.com.

The email I have sent to [protected]@att.com is displayed below.

To whom it may concern,

My name is Milton Hudson and I have been an AT&T customer since November 2021, on auto pay. My original and main phone number is [protected], account number [protected]. My second line number is [protected]. The escalations reference number assigned to my case in #1707802

In August of 2022, I was shopping at Sam's Club, when I was approached by an AT&T representative. The representative asked me what phone service I have. I told him AT&T and thought he would leave me alone. But he continued on to tell me about a special program at the time that offered a free phone and line at no additional charges. All I had to do was to pay the taxes on the phone. I asked about the service on the free phone and he insisted that there would be no additional charges to my service. I told him that I was not interested but he continued to insist that my bill would remain the same and that I could maybe use the phone for my photography business.

With the thought of possibly using the phone for my photography business I decided to pay the taxes and purchase the phone.

I told my billing cycle could take a few months to reflect the discounts and true cost. My bill doubled and after several months went by my bill which had doubled continued to be the same.

I then went back to Sam's Club and informed the AT&T representative there of my concerns. He advised me that I would have to contact the billing department. I then contacted the billing department and informed them of my situation with no adjustments made.

I then contacted a Sam's Club manager and informed her of my situation. She gave me the number to the escalations department.

I then contacted the escalations department and spoke to Mphokule

Manukuza, I informed him of my issues, and he claimed he would look into the matter and get back to me. I never received a response or call back from that representative.

After multiple weeks went by without any response from anyone at AT&T I again contacted the escalations department, and the representative told me my case had been resolved. Another improper procedure as I was never notified.

I have spoken with several representatives of the escalations department, explaining over and over again my concerns and situations with no assistance or willingness to rectify my issue.

I specifically asked Langa and Lindo for information on where I could file a formal complaint. I think that it is ridiculous that neither could provide me with the information. I informed Lindo whom I was led to believe is an escalations department supervisor that I wished to file a formal complaint. He claimed that he would have that department contact me. That was several weeks ago, and I have not been contacted yet.

I am very disappointed in the situation and lack of willingness by AT&T’s representatives to help resolve this matter.

I would assume that I am not the only customer in this situation.

What I would like since I was fraudulently misled to believe that the service accompanied with the phone was going to be free is to return the phone and receive credit for service paid on the phone. As I am sure you can check there was minimal usage of the phone. In fact, since I discovered that I was going to be charged for the service of the phone it has not been used.

I will be waiting for a speedy response.

Sincerely,

Milton Hudson

Desired outcome: To return the phone and be reimbursed for the service payments made on the phone.

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Sam's Club Customer Reviews Overview

Sam's Club is a popular membership-only retail warehouse club that offers a wide range of products at competitive prices. Our reviews indicate that customers are generally satisfied with their shopping experience at Sam's Club. The positive points that stand out include the vast selection of products, excellent customer service, and affordable prices.

Customers appreciate the convenience of shopping at Sam's Club, as they can find everything they need in one place. The store offers a variety of products, including groceries, electronics, furniture, and clothing. The quality of the products is also highly rated by customers.

Another positive aspect of Sam's Club is the exceptional customer service. The staff is friendly, knowledgeable, and always willing to help customers find what they need. The checkout process is also quick and efficient, which is appreciated by busy shoppers.

Lastly, customers appreciate the affordable prices at Sam's Club. The store offers competitive prices on a wide range of products, which helps customers save money on their purchases. Additionally, the store frequently offers discounts and promotions, which further enhances the value for customers.

Overall, Sam's Club is a highly rated retail warehouse club that offers a vast selection of products, excellent customer service, and affordable prices. Customers can enjoy a convenient and enjoyable shopping experience at Sam's Club.

Sam's Club In-depth Review

Overview: Sam's Club is a membership-based retail warehouse club that offers a wide range of products at competitive prices. The company's mission is to provide members with exceptional value and quality products, while upholding their core values of integrity, respect, and excellence.

Product Range: Sam's Club offers a diverse range of product categories, including groceries, electronics, furniture, clothing, and more. The quality and variety of products available are impressive, with options to suit every budget and preference. When compared to competitors, Sam's Club stands out for its extensive selection and competitive pricing.

Pricing and Membership: Sam's Club operates on a membership-based model, offering exclusive benefits to its members. The membership program provides access to discounted prices, bulk purchasing options, and additional perks such as free shipping and cash rewards. While there is a membership fee, the value for money is evident considering the savings and benefits it offers. When compared to other retailers in the industry, Sam's Club consistently offers competitive prices.

Customer Service: Sam's Club excels in providing excellent customer service. The staff is responsive, knowledgeable, and always willing to assist. The return and refund policies are fair and hassle-free, ensuring customer satisfaction. Overall, the customer service experience at Sam's Club is commendable.

Online Shopping Experience: The website of Sam's Club is user-friendly and well-designed, making it easy to navigate and find desired products. The checkout process is smooth, and there are multiple payment options available, including credit cards and Sam's Club credit. The shipping and delivery services are reliable, with timely deliveries and proper packaging.

In-Store Experience: Sam's Club stores are clean, organized, and well-maintained. The staff is readily available and helpful, providing assistance whenever needed. The overall shopping experience in-store is pleasant, with a wide range of products on display and easy access to everything.

Membership Benefits: Sam's Club offers various additional benefits to its members, including access to exclusive events, discounts on travel and entertainment, and free health screenings. These benefits add significant value to the membership and enhance the overall experience for members. When compared to other membership-based retailers, Sam's Club stands out for its comprehensive range of benefits.

Community Engagement: Sam's Club actively engages with local communities through various initiatives and partnerships. The company is committed to social responsibility and frequently participates in charitable activities. Their involvement in local communities is commendable and reflects their dedication to making a positive impact.

Overall Satisfaction: Sam's Club provides an exceptional shopping experience with its wide range of products, competitive prices, and excellent customer service. When compared to other similar businesses in the industry, Sam's Club consistently delivers on its promises and exceeds expectations. I highly recommend Sam's Club to potential customers looking for quality products, great prices, and a rewarding membership experience.

How to file a complaint about Sam's Club?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sam's Club. Make it specific and clear, such as "Incorrect Billing at Sam's Club" or "Poor Customer Service at Sam's Club Checkout".

4. Detailing the experience: In the complaint description, provide a thorough account of your experience. Mention key areas such as product quality, customer service, pricing discrepancies, membership issues, or problems with in-store or online shopping. Include details of any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Sam's Club, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it was a waste of time, financial loss, or frustration.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you may have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect from Sam's Club as a resolution, whether it be a refund, exchange, apology, or other corrective actions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or Sam's Club. Engage with any follow-ups to ensure your complaint is addressed appropriately.

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Contact Sam's Club customer service

Phone numbers

+1 (888) 746-7726 +1 (479) 273-4000 More phone numbers

Website

www.samsclub.com

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