Sam's Club

Very very poor customer service I called 3 times to tell them they took the money out of my account and they cancelled my order & I never received my order. They would not give me my money back. I went to the store she called them and explained to them and they said they will give me a $5 coupon and no money back thanks to the person at sam's club she did give my refund.

This is really not unusual, but today it really pissed me off. There are shortages of a particular item that I found at Sam's Club in Newport News. Not trusting that the website said it was in stock and wanting to be sure before I made a trip there for this specific item, I called. I called customer service twice. I called the bakery. The phone rang so many times it hung itself up. I finally called the pharmacy and reached someone who kindly walked over and verified the product was in stock. Is Sam's Club running a skeleton crew each and every day? No one in any department other than the pharmacy ever seems to answer the phone. Worst customer service ever but for the occasional employee who will go above and beyond. I don't know what you're paying them, but I think it's too much when they can't even answer the phones.

I called the Sams Club in Tyler Texas to see what happened when I was given an old prescription instead of the current one. I was told that was my own fault for not checking it. I did look at the printed label which said Lithium (both prescriptions were Lithium). I remarked to the lady that anymore you have to literally take each medication out of the bottle because you never know what your going to get anymore. Her response was ridiculous. She said yeah we have so many customers its impossible to tell if we have given the right medications or not. I responded with maybe we should contact cooperate and let them know you can no longer service the customers you have safely! She told me go ahead and call them. Possibly place a quality control person, definitely educate the employees not to be rude to the customers because without customers there is no need for Sams. I know Sams is like to big to fail but guess what they are putting a Costco less than 50 miles from my home.

My 95 1/2 year old sister was sold a set of the subhect heating aid by the Houms.LA store on April 17, 2023, evn though an audiologist confirmed she had an uncorrectable hearing issue in her left ear - reading 36..

She has contacted the stote on several ocassions and they readjusted the set to no avail. Since the 90 day window had expired, they would not take any action even though she has a 3 year extended warranty.

Last year in Aoril, we contacted the main Sam's Club office and they said they would contact the store in Houma. We have not heard anything from the store.

I ordered toilet tissue (2) and paper towels. They were delivered with no name on them and not in a box. Anyone could just pick them up and walk away--not put in mail room. I would like to know regular procedure for delivery if no name is on the pkg. pkg delivered 5/15/2025 I was not called or contacted to say items have been delivered and I need to come down and get them.
Thank you for all your help in this matter
Penelope Torry

Sam’s Club
2101 SE Simple Savings Dr, Bentonville, AR 72716, USA
Dear Sam’s Club Corporate Office
Subject: Complaint Regarding Incomplete Service and Poor Communication

I am writing to express my deep dissatisfaction with the service I received from your company on January 23, 2025. I had arranged for your team to assemble my outdoor furniture, but the experience has been extremely disappointing for several reasons.
Firstly, when I purchased the service on January 6, 2025, I was not advised that the item had to be in the place where it would be assembled when the assembly worker arrived. The delivery was left on my front porch and in my living room. I had to have neighbors come to help me move the boxes to my back patio because the worker would not start the job until everything was at the location where it would be assembled.

Additionally, I encountered a significant lack of communication from your end. The worker attempted to reschedule the service after arriving at my home, which was highly inconvenient.
The job was not completed as expected. The assembly of the patio set clearly required two people, yet only one worker was sent. This led to the job being left incomplete, and I am now forced to wait for your company to schedule a time for two workers to return and finish the job.
To make matters worse, I had planned a get-together at my home on the day the service was scheduled, specifically to use the patio set. Due to the incomplete assembly, I had to cancel this event, causing further inconvenience and disappointment.

Moreover, I have repeatedly called to request to speak with a supervisor but was told that there was not one available to help resolve this issue. I also requested a refund but was advised that since the job had already been started, that was not an option.

This situation has caused me considerable inconvenience, and I am highly dissatisfied with the service provided. I expect prompt action to rectify this issue. Please arrange for two workers to complete the assembly of my patio set at the earliest possible date.
I appreciate your immediate attention to this matter and look forward to a swift resolution.
Sincerely,

Hassan A. Rasheed II

I am over 70 years old, and I do not have a computer. I always contact someone to look up anything on the computer. I am complaining about the offers Sams Club has that you only can get these offers with Scan & Go. I don't understand this Scan and Go. I visit Sam's Club every week and I am upset about the savings you only get with Scan and Go. How come I as a longtime customer and too old to learn something new cannot get big offers?

I am having someone to write this for me. They said you could use their email to reply.

i shop at the sams club in abilene tx the gas set up you have arrows directing people all the same way on both sides of the pumps most vehicles have gas tanks on drivers side your hose wont reach my tank across the veh the lines are long coming in on the proper side of the veh to get gas but no lines coming in the other side so me and many other veh come against the arrows to save time and keep the traffic moving today i had a lady block me from leaving because she owns on of the few cars that have a gas tank on the passenger side of veh she would not move to let me out and there was a truck behind me pointed the wrong way because he had no choice then your rude employee came out and despite me trying to explain why i came in this way would not listen and displayed very unprofessional customer service as soon as i was able i moved for the lady no other gas stations i have ever seen are set up like this its causing confrontations between customers and your staff

Purchased 4 items on 10/24/24. Used self check out. While trying to finish paying the machine started to buffer. Associate came over and tried to help. Told me I would have to scan again. I scanned again, used my debit card and left. When I arrived home - 150 miles away - I checked my receipt again and found I had been charged twice for each item, making my total double what it should have been. I called the Sams Club to find out what I should do and they told me the only way it could be corrected was to bring it back to the store. Since there is a Sams Club closer - in Cheyenne - I asked if I could take it there. They said no - it had to be the same store. I am 73 years old and had gone to Greeley to visit a friend. That would make it another 300 miles of driving. I asked if I could take a picture of receipt and send it or text it and was told no. NO suggestions on how to resolve problem except to bring receipt back to store. This is terrible customer service. We have been members for many years and are truly disappointed with this type of service.