Service
Purchased 4 items on 10/24/24. Used self check out. While trying to finish paying the machine started to buffer. Associate came over and tried to help. Told me I would have to scan again. I scanned again, used my debit card and left. When I arrived home - 150 miles away - I checked my receipt again and found I had been charged twice for each item, making my...
Sam's took it upon their self to cancelled my order
Placed an order for dog food on Monday, October 7, order was to be delivered on 10/8. Order was delayed, delivery driver arrived on 10/9 to deliver my order only to discover the dog food was not in their vehicle. Driver indicated she would rectify and have the item delivered. Appears Sam's took it upon their self to go ahead and cancel my order instead of fulfilling! Sam's did not notify me of the cancellation. No text message was received, or no email was sent, I discovered the order was cancelled by logging into my account and reviewing the order status. HORRIABLE CUTOMER SERVICE!
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disrespected after waiting 20 minutes
I have a self-service payment problem seek help from customer service but 4 ladies customer service where helping only 2 customer at a time for "more than 20 minutes"while there are 3 customer included me in front waiting for more than 20 munutes but they seems don't care but show bad atitude toward me with disrespect toward 78 year old asian person. When...
Read full complaintTire service area
I arrived at the service area at 2:30 PM for a 3PM appointment for a tire installation. All of the service parking areas were covered up with cart storage. Not only that but there is no longer a waiting room. According to an employee, this decision was a direct result of upper management at this store. As far as the actual installation, it was completed in a timely and professional manner.
Read full complaint and 1 commentRefusal to resolve issues by employees
To whom it may concern I have been a member of Sams for several years, until today! My problems started when my Grandson dropped my membership card in my local Sam’s club. I was called by one of your employees that night. I explained my situation and that I would send my grandson to pick it up the next day. She took his name and told me he would need hi...
Read full complaintTire repair
William Angerson, [protected], I went to SAM'S CLUB 004794 LAKELAND FL to have a tire repaired. I gave them all my information, and he charged me a left front tire wheel balance and charged me for tire repair left rear tire. I thought tire repair and balance was free if you are a Sam's club member, and I had tires fixed there before. I went shopping and...
Read full complaintTire department: schedule rotation appointment
Date: 06 11 2024 Time: 3:50PM CST Incident: Scheduled Tire Rotation • Over hour and a half wait for a tire rotation • Staff not on-site after car dropped off • No communication • Inadequate communication • Disregard for scheduled appointment • Disregarded by lead • Service severely slow I went online to see if I could arrange an appointment for a tire...
Read full complaintInaccurate price match
I have been searching for a playset for my children for some time. During my search, I came upon an advertisement that Sams Club had for the Backyard Discovery Skyfort iii. It was listed for $862.43, however when I clicked on the link, it stated the playset was $1998.00. I called Sams Club on Sunday March 10th to inquire about the cost. The associate...
Customer service racial remarks
To Sam’s Club team, Human Resources, I simply want to file a complaint about Sam’s cub representative located in my city, 1225 Concord Ave., Concord, CA 94520. My name is Anjelika Ivanova, my address is 2718 Richard Ave., Concord, CA, phone number is [protected], and my email is [protected]@gmail.com. Membership number: [protected] Last Sunday...
Read full complaint24 pack of monsters, some animal peed on them in shipping.
We got the monsters at our local sams club and the box was wet on the bottom, didn't think anything of it and got other things and checked out. As we pulled into our home and got everything out it smelt like an animal peed on them. That liquid at the bottom was NOT water but animal pee. I am disgusted to say the least, and for the amount I paid for them...
Read full complaintTires changed
On 1/5/2024 I took my tires to Club #04852 (Wesley Chapel, FL) for 4 ties changed at 8:13 am. I received the 1st phone call around 11am, I was told one of the lug nut at the front passenger side was too tight to remove. They can only remove the other 3 tires to install the new tires I purchased. Around 3 in the afternoon I received a phone call telling me...
Extremely poor service
January 11, 2024 Sam's Club #6245 in Harker Heights, TX
The cashier told me that I have to put all items on the belt, even so the items in my cart were with tags upright ready to scan. I asked her to please put the items on the belt. Which she did. Then she told me that I must pack my own items per the new Sam's policy. After she refused to bag my items, I asked for a manager. Cayla, a team leader came over, repeating their new policy does not allow them to bag for the customer. However the cashier next to mine, had no problems scanning another customers cart. This is not the first time, just another day/another cashier.
Desired outcome: I'd appreciate a response. Please let me know if you are planning to correct this issue or if I should take my business elsewhere. Thank you.
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65" tv by LG..
Purchase a 65" tv. Sams did not deliver on schedule date of 12/18, contacted them 12/19 told me it would be delivered today instead. Between 12a & 3pm, while I'm out away from home my neighbor calls to tell me there is tv on my front porch.. it is currently 22 degrees outside.. a tv left in the cold on my front porch. REALLY! Called Sam's club back to pic...
Read full complaintDelivery of items
Good evening, I placed a Sams Club order here in Athens Ga on 12/11/23. My order number is [protected], in the amount of $118.92 there were 7 items to be delivered. I received an email while sitting at my desk that the order was delivered, mind you I always check face to face delivery as I do tip. I got up went to the glass door and nothing was there.( I...
Read full complaintExtremely poor service on order
Nov 24, 2023
$377.09 (2 items)
Order [protected]
The HP Printer was supposed to be delivered on November 26th which is why I went ahead and ordered online rather than going to the store. It still has not arrived and is "stuck" in the system. I have had several critical items I needed to print and am just having to wait for some things and had to go to Fedex to print an emergency document. Beyond disgusted.
I have called customer service twice, and both times someone was supposed to call me back within 24 to 72 hours with a remedy. I received no calls, so I am now on hold so far for 1 hour and 15 minutes.
I have never received worse service from ANY company. Not sure how long I will continue to hold, but at this point I am inclined to cancel the order, never buy anything from Sam's Club again, and warn others of the terrible online ordering experience.
Claimed loss: The item I ordered is now $20 cheaper if I ordered today. I have been greatly disadvantaged by the lack of a printer and had to delay reimbursement from my work and pay for printing to be done in the meantime.
Desired outcome: Arrange for immediate pickup at my local store at a substantially reduced price.
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Dylan’s sectional couch dropped off without white glove delivery as promised
I purchased the Dylan’s sectional couch and took a screenshot of the item with the white glove delivery included for plus members after calling several times to figure out why my order wasn’t progressing and the delivery dates being changed constantly I needed to know when it would be delivered, so I could have my other furniture, sold and moved out of my...
Read full complaintDisabled access
One of my neighborhood acquaintances took me to Sams (Maplewood store, St. Louis) as I had a fractured ankle and could not drive and what should have been about an hour shopping trip, ended up being a three-hour nightmare. Unable to walk and dependent on boot and crutches, we waited for about half an hour for a scooter for me to use while we shopped. Then...
Read full complaintCancelling the order
I have ordered gatorade powder from sam`s club.
I wanted to cancel the order. The guy said they can not cancel it before shipment. I was surprised but I said ok. After shipment I wrote again. They said they will cancel it. And I got an email saying that it is out for delivery. I wrote again and they said do not worry it will be canceled. Guss what it as been delivered.
I wrote them again and they do not give me the return label. They said they are gonna reach me. Should I believe them now?
I regret being a member of this company.
Membership and product access
Complaint #1- While Christmas shopping in the locked perfume section, I could not find anyone to purchase a perfume until I walked several isles and found an employee that said he would send someone to help. Almost 25 minutes later no one showed up. I then went to a register for help and she sent me to a supervisor which took another 10-15 minutes. There were no perfume testers also so in the end it took 40+ minutes to purchase a perfume! should have been 5 minutes.
Complaint #2 - Our renewal bill for 2024 arrived the end of October. We mailed the check approximately November 2. On November 27 my wife went Christmas shopping and was denied her purchases because they said membership had expired! Embarrassed she calls me to confirm we paid WHICH WE DID through our business checking. She wasted hours shopping and then was embarrassed at the register. After calling their customer service they said it takes 14 days to clear payments for an open to buy?
Claimed loss: Time, fuel and frustration.
Desired outcome: Help customers in a timely manner. Send renewals earlier and don't wait so long to clear if it is received on time.
Haven't received my order.
On 11-5-23 I ordered from Sam's and only received part of the order. I received a statement for it on Saturday. Order # [protected]. I have called 4 times and they said to wait for 72 hours then the last time 48 hours and I haven't heard a word from anyone. I had planned to order on Black Friday but, afraid I would be billed and not received my order. I still would like to receive my order.
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Reach out to Sam’s Club customer service, providing the order details and explaining the cancellation issue. Request that they rectify the situation by delivering the dog food or processing a refund promptly. Emphasize the lack of communication and your dissatisfaction with their service.