Tire department: schedule rotation appointment
Date: 06 11 2024 Time: 3:50PM CST Incident: Scheduled Tire Rotation • Over hour and a half wait for a tire rotation • Staff not on-site after car dropped off • No communication • Inadequate communication • Disregard for scheduled appointment • Disregarded by lead • Service severely slow I went online to see if I could arrange an appointment for a tire...
Read full complaintInaccurate price match
I have been searching for a playset for my children for some time. During my search, I came upon an advertisement that Sams Club had for the Backyard Discovery Skyfort iii. It was listed for $862.43, however when I clicked on the link, it stated the playset was $1998.00. I called Sams Club on Sunday March 10th to inquire about the cost. The associate...
Customer service racial remarks
To Sam’s Club team, Human Resources, I simply want to file a complaint about Sam’s cub representative located in my city, 1225 Concord Ave., Concord, CA 94520. My name is Anjelika Ivanova, my address is 2718 Richard Ave., Concord, CA, phone number is [protected], and my email is [protected]@gmail.com. Membership number: [protected] Last Sunday...
Read full complaint24 pack of monsters, some animal peed on them in shipping.
We got the monsters at our local sams club and the box was wet on the bottom, didn't think anything of it and got other things and checked out. As we pulled into our home and got everything out it smelt like an animal peed on them. That liquid at the bottom was NOT water but animal pee. I am disgusted to say the least, and for the amount I paid for them...
Read full complaintTires changed
On 1/5/2024 I took my tires to Club #04852 (Wesley Chapel, FL) for 4 ties changed at 8:13 am. I received the 1st phone call around 11am, I was told one of the lug nut at the front passenger side was too tight to remove. They can only remove the other 3 tires to install the new tires I purchased. Around 3 in the afternoon I received a phone call telling me...
Extremely poor service
January 11, 2024 Sam's Club #6245 in Harker Heights, TX
The cashier told me that I have to put all items on the belt, even so the items in my cart were with tags upright ready to scan. I asked her to please put the items on the belt. Which she did. Then she told me that I must pack my own items per the new Sam's policy. After she refused to bag my items, I asked for a manager. Cayla, a team leader came over, repeating their new policy does not allow them to bag for the customer. However the cashier next to mine, had no problems scanning another customers cart. This is not the first time, just another day/another cashier.
Desired outcome: I'd appreciate a response. Please let me know if you are planning to correct this issue or if I should take my business elsewhere. Thank you.
Confidential Information Hidden: This section contains confidential information visible to verified Sam's Club representatives only. If you are affiliated with Sam's Club, please claim your business to access these details.
65" tv by LG..
Purchase a 65" tv. Sams did not deliver on schedule date of 12/18, contacted them 12/19 told me it would be delivered today instead. Between 12a & 3pm, while I'm out away from home my neighbor calls to tell me there is tv on my front porch.. it is currently 22 degrees outside.. a tv left in the cold on my front porch. REALLY! Called Sam's club back to pic...
Read full complaintDelivery of items
Good evening, I placed a Sams Club order here in Athens Ga on 12/11/23. My order number is [protected], in the amount of $118.92 there were 7 items to be delivered. I received an email while sitting at my desk that the order was delivered, mind you I always check face to face delivery as I do tip. I got up went to the glass door and nothing was there.( I...
Read full complaintExtremely poor service on order
Nov 24, 2023
$377.09 (2 items)
Order [protected]
The HP Printer was supposed to be delivered on November 26th which is why I went ahead and ordered online rather than going to the store. It still has not arrived and is "stuck" in the system. I have had several critical items I needed to print and am just having to wait for some things and had to go to Fedex to print an emergency document. Beyond disgusted.
I have called customer service twice, and both times someone was supposed to call me back within 24 to 72 hours with a remedy. I received no calls, so I am now on hold so far for 1 hour and 15 minutes.
I have never received worse service from ANY company. Not sure how long I will continue to hold, but at this point I am inclined to cancel the order, never buy anything from Sam's Club again, and warn others of the terrible online ordering experience.
Claimed loss: The item I ordered is now $20 cheaper if I ordered today. I have been greatly disadvantaged by the lack of a printer and had to delay reimbursement from my work and pay for printing to be done in the meantime.
Desired outcome: Arrange for immediate pickup at my local store at a substantially reduced price.
Confidential Information Hidden: This section contains confidential information visible to verified Sam's Club representatives only. If you are affiliated with Sam's Club, please claim your business to access these details.
Dylan’s sectional couch dropped off without white glove delivery as promised
I purchased the Dylan’s sectional couch and took a screenshot of the item with the white glove delivery included for plus members after calling several times to figure out why my order wasn’t progressing and the delivery dates being changed constantly I needed to know when it would be delivered, so I could have my other furniture, sold and moved out of my...
Read full complaintDisabled access
One of my neighborhood acquaintances took me to Sams (Maplewood store, St. Louis) as I had a fractured ankle and could not drive and what should have been about an hour shopping trip, ended up being a three-hour nightmare. Unable to walk and dependent on boot and crutches, we waited for about half an hour for a scooter for me to use while we shopped. Then...
Read full complaintCancelling the order
I have ordered gatorade powder from sam`s club.
I wanted to cancel the order. The guy said they can not cancel it before shipment. I was surprised but I said ok. After shipment I wrote again. They said they will cancel it. And I got an email saying that it is out for delivery. I wrote again and they said do not worry it will be canceled. Guss what it as been delivered.
I wrote them again and they do not give me the return label. They said they are gonna reach me. Should I believe them now?
I regret being a member of this company.
Membership and product access
Complaint #1- While Christmas shopping in the locked perfume section, I could not find anyone to purchase a perfume until I walked several isles and found an employee that said he would send someone to help. Almost 25 minutes later no one showed up. I then went to a register for help and she sent me to a supervisor which took another 10-15 minutes. There were no perfume testers also so in the end it took 40+ minutes to purchase a perfume! should have been 5 minutes.
Complaint #2 - Our renewal bill for 2024 arrived the end of October. We mailed the check approximately November 2. On November 27 my wife went Christmas shopping and was denied her purchases because they said membership had expired! Embarrassed she calls me to confirm we paid WHICH WE DID through our business checking. She wasted hours shopping and then was embarrassed at the register. After calling their customer service they said it takes 14 days to clear payments for an open to buy?
Claimed loss: Time, fuel and frustration.
Desired outcome: Help customers in a timely manner. Send renewals earlier and don't wait so long to clear if it is received on time.
Haven't received my order.
On 11-5-23 I ordered from Sam's and only received part of the order. I received a statement for it on Saturday. Order # [protected]. I have called 4 times and they said to wait for 72 hours then the last time 48 hours and I haven't heard a word from anyone. I had planned to order on Black Friday but, afraid I would be billed and not received my order. I still would like to receive my order.
harassment
I am a paying member, I pay to have the services without the harassment of sales clerks on the floor trying to influence or sell me an item! When walking into any store having ATT set up as we walk in with 1 or 2 sales reps trying to sell me ATT cell phone is just wrong! They will not allow a person to just pass they must ask if I have ATT, If I say no they...
Read full complaintEmployee
I witnessed an employee yell at a senior customer throwing his arms in the air and getting kind of aggressive, all cause he was pushing carts. The senior was waiting for him to pass and he got mad for no reason. not the first time I have seen similar behavior. It happened on 11/22/23 at 11:15 AM outside the east side of the store. location10690 Beach Blvd, Jacksonville, FL 32246
Read full complaintRefund on Cancellation
I had to cancel my Sam's membership because could not afford it. I asked for a refund of my membership fee. Your customer service said no problem it would take up to 10 business days. After the 10 day still no credited to my credit card. I have call a few times to no avail. If I ca get some resolution I really would appreciated.
Thank You
Lupe Melendrez
[protected]
[protected]@gmail.com
Claimed loss: $121.00
Desired outcome: Made whole
I can not get a resolution to this matter
Sam's Club Cuyahoga Falls
I have shopped at Sam's club in Cuyahoga Falls for many years. In the past year or so I have been unable to find Lipton Tea Bags. I have been to the Canton store and have found them. When I asked a service representative at the Cuyahoga Falls store she told me that they have no control over what is delivered to their store. So I am asking Why? Why is there not only no Lipton tea bags, but no tea bags at all at the Cuyahoga Falls store? There is every kind of coffee you can think of...But No Tea Bags!
Could you please look into this problem for me. Going to the Canton store for me is not always possible. I would love to be able to purchase my tea bags in Cuyahoga Falls. Thank You!
Sincerely, Pamela Rodenbucher
Service
I was at the Sams Club 11/16/23 in Springdale Ohio trying to check out only to find I could not check out until 10AM. I even had my items on a belt to checkout and the employee actually put my items back in my cart and said I had to wait until 10am. I limped around on a leg that I had an 11 inch tumor removed from only to be treated like dog _______ you...
Read full complaintAwful treatment of employee
I have worked at Sams club store 6181 in Papillion NE for 4 months, and I have been beyond stressed since day 1. I have tried to be very proactive, asking multiple times for a list of expectations, feedback, etc, and I have received almost nothing, four months into the job I still have no idea what exactly my expectations are. A huge reason for the...
Read full complaint
We have received your comment. Thank you!