Sam's Club

In short I have ordered six tires for my truck. Haven't received a call from the tire department.
I attempted to reach tire department by phone to find out, what had happened with my orders. Order was placed and sent to other State. What?
Last week, on Wednesday reordered six tires again. A week passed no call...
More then twentyseven phone calls, I could not reach no one. I attempted also reach other departments; cafeteria, customer service, etc., None of the department would pick up the phone.
As I wrote this review, I was still waiting for a call from tire department.
Lastly, every time I go to Samsclub supervisors, employees are around tire department chatting talking, laughing...
With fairness, I could not accused them not working efficiently. Miss management...

My husband and I bought a ring at Sam's on 2/17/24 and I was informed by the so called manager who assisted us in jewelry that the ring sizing would take 2-3 weeks. I have been calling to see if this ring was in for pick up and I never get anyone to speak with. On 2/29/24 I called and was put on hold and sat on hold for 36 minutes with no one answering the line. I would have someone pick up and immediately place me back on hold. While on hold I drove to this Sam's store and walked to the customer service desk and saw the young lady answer and put me back on hold. I asked for a manager and when the manager came to greet me, the young lady lied and said she was never paged and I showed her my phone on speaker holding for her. To top this foolishness the manager told me it would take 6-8 weeks for a $2200.00 ring to be sized. I advised I was told 2-3 weeks tops and he said I may have misunderstood and offered me a refund. He did not offer to try and call whomever does the sizing, but to continue to say he would provide a refund. Please don't buy jewelry from any Sam's because you'll be waiting like me with no one to talk to to check the status of sizing.

I put my food order in on Wednesday night, February 7, 2024, and selected the time 10:00-noon Thursday, only to have $161.00 plus $25.00 worth delivery fees of food thrown on a

vacant lot so other people driven by picked it up for no unknown reason, and the deliver called Sam Club and said my order was delayed, I'm sitting at home waiting for my food order until I received the text of the delay, I waited and waited never to see it come I'm handicapped and half blind, finally I received a text that it was delivered at the wrong address only to find out the real truth. I called to get a refund rep was no help he acted as if it was a joke, I felt hurt and betrayed i will never have a delivery done again from Sam's I will have someone pick it up because it is cheap over $25.00 and this happen to me.

Very very poor customer service I called 3 times to tell them they took the money out of my account and they cancelled my order & I never received my order. They would not give me my money back. I went to the store she called them and explained to them and they said they will give me a $5 coupon and no money back thanks to the person at sam's club she did give my refund.

This is really not unusual, but today it really pissed me off. There are shortages of a particular item that I found at Sam's Club in Newport News. Not trusting that the website said it was in stock and wanting to be sure before I made a trip there for this specific item, I called. I called customer service twice. I called the bakery. The phone rang so many times it hung itself up. I finally called the pharmacy and reached someone who kindly walked over and verified the product was in stock. Is Sam's Club running a skeleton crew each and every day? No one in any department other than the pharmacy ever seems to answer the phone. Worst customer service ever but for the occasional employee who will go above and beyond. I don't know what you're paying them, but I think it's too much when they can't even answer the phones.

I called the Sams Club in Tyler Texas to see what happened when I was given an old prescription instead of the current one. I was told that was my own fault for not checking it. I did look at the printed label which said Lithium (both prescriptions were Lithium). I remarked to the lady that anymore you have to literally take each medication out of the bottle because you never know what your going to get anymore. Her response was ridiculous. She said yeah we have so many customers its impossible to tell if we have given the right medications or not. I responded with maybe we should contact cooperate and let them know you can no longer service the customers you have safely! She told me go ahead and call them. Possibly place a quality control person, definitely educate the employees not to be rude to the customers because without customers there is no need for Sams. I know Sams is like to big to fail but guess what they are putting a Costco less than 50 miles from my home.

My 95 1/2 year old sister was sold a set of the subhect heating aid by the Houms.LA store on April 17, 2023, evn though an audiologist confirmed she had an uncorrectable hearing issue in her left ear - reading 36..

She has contacted the stote on several ocassions and they readjusted the set to no avail. Since the 90 day window had expired, they would not take any action even though she has a 3 year extended warranty.

Last year in Aoril, we contacted the main Sam's Club office and they said they would contact the store in Houma. We have not heard anything from the store.

I ordered toilet tissue (2) and paper towels. They were delivered with no name on them and not in a box. Anyone could just pick them up and walk away--not put in mail room. I would like to know regular procedure for delivery if no name is on the pkg. pkg delivered 5/15/2025 I was not called or contacted to say items have been delivered and I need to come down and get them.
Thank you for all your help in this matter
Penelope Torry

Sam’s Club
2101 SE Simple Savings Dr, Bentonville, AR 72716, USA
Dear Sam’s Club Corporate Office
Subject: Complaint Regarding Incomplete Service and Poor Communication

I am writing to express my deep dissatisfaction with the service I received from your company on January 23, 2025. I had arranged for your team to assemble my outdoor furniture, but the experience has been extremely disappointing for several reasons.
Firstly, when I purchased the service on January 6, 2025, I was not advised that the item had to be in the place where it would be assembled when the assembly worker arrived. The delivery was left on my front porch and in my living room. I had to have neighbors come to help me move the boxes to my back patio because the worker would not start the job until everything was at the location where it would be assembled.

Additionally, I encountered a significant lack of communication from your end. The worker attempted to reschedule the service after arriving at my home, which was highly inconvenient.
The job was not completed as expected. The assembly of the patio set clearly required two people, yet only one worker was sent. This led to the job being left incomplete, and I am now forced to wait for your company to schedule a time for two workers to return and finish the job.
To make matters worse, I had planned a get-together at my home on the day the service was scheduled, specifically to use the patio set. Due to the incomplete assembly, I had to cancel this event, causing further inconvenience and disappointment.

Moreover, I have repeatedly called to request to speak with a supervisor but was told that there was not one available to help resolve this issue. I also requested a refund but was advised that since the job had already been started, that was not an option.

This situation has caused me considerable inconvenience, and I am highly dissatisfied with the service provided. I expect prompt action to rectify this issue. Please arrange for two workers to complete the assembly of my patio set at the earliest possible date.
I appreciate your immediate attention to this matter and look forward to a swift resolution.
Sincerely,

Hassan A. Rasheed II

I am over 70 years old, and I do not have a computer. I always contact someone to look up anything on the computer. I am complaining about the offers Sams Club has that you only can get these offers with Scan & Go. I don't understand this Scan and Go. I visit Sam's Club every week and I am upset about the savings you only get with Scan and Go. How come I as a longtime customer and too old to learn something new cannot get big offers?

I am having someone to write this for me. They said you could use their email to reply.