Sam's Club – Service

Purchased 4 items on 10/24/24. Used self check out. While trying to finish paying the machine started to buffer. Associate came over and tried to help. Told me I would have to scan again. I scanned again, used my debit card and left. When I arrived home - 150 miles away - I checked my receipt again and found I had been charged twice for each item, making my total double what it should have been. I called the Sams Club to find out what I should do and they told me the only way it could be corrected was to bring it back to the store. Since there is a Sams Club closer - in Cheyenne - I asked if I could take it there. They said no - it had to be the same store. I am 73 years old and had gone to Greeley to visit a friend. That would make it another 300 miles of driving. I asked if I could take a picture of receipt and send it or text it and was told no. NO suggestions on how to resolve problem except to bring receipt back to store. This is terrible customer service. We have been members for many years and are truly disappointed with this type of service.

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