Sam's Club (Annapolis MD)rude and a disservice

D
This review was posted by
a verified customer
Verified customer
Review updated:

Service is difficult enough to find at Sam's Club; but, this lack of service is tolerated in that they frequently have lower pricing. It does not bother me that they do not supply bags in that I prefer to use my own. I am an enviromentalist and as such I have mesh bags and canvas bags that I use each time I purchase groceries or other items that fit within the bags. It outrages me that Sam's club does not allow customers to bag their purchases. They want consumers to stand outside in the rain, heat, cold or whatever to bag their purchases. I consider this rude and a disservice. If Sam's club wants to turn the bags inside out at the cash register to verify that theft is not occurring then so be it. Rudeness and inconsideration should never be part of a business plan.

Responses

  • Ki
    Kimmie Mar 25, 2009

    Most times I shop at this Sam's Club the cashiers/stocker are unfriendly and ignore you as a customer esepcaill at the register. The interaction among employees is way more important as they use rude comments to one another almost as if the customer is invisible?
    Personally, I think this store has failed in he Customer Service Department because no front line manager, etc. has expectations on the CASHIERS to be friendly. It's their job NOT a chore to smile because if we are not buying, they have no job. If you don't like your job, then quit!!!
    I HATE strolling up to the cashier line!!!

    0 Votes
  • Lc
    L.C. Nov 02, 2009

    They are like this at almost all of the Sam's Club stores. There is no concern for customer service. They are rude, insulting and provide consistently very slow and poor service.

    0 Votes
  • Ag
    AGEN Jan 20, 2011

    The club manager is a male shovints and harasses his female employees, I've observed this several times while shopping there. On my last visit he told one of his female employees that she looked nice and as she passed himself along with the other manager grabbed themselves and made sexual postures as she was leaving. Female shoppers and employees beware!

    0 Votes
  • Ca
    CarlosR Oct 03, 2018

    Today more than two hours waiting while the employees mounted four tires and renew one car front lights. They finished, one went on break without moving my car in for four new tires the other can not move the finished car out or get mine in because he was alone; while taking coffe was n front of me?!?

    0 Votes
  • Te
    Teresa Bobo Wall Oct 14, 2018
    This comment was posted by
    a verified customer
    Verified customer

    10/1/18 2:30 pm manager unable to get a price on four pack of flavored popcorn cones after we waited about 10 minutes. The cashier said the same issue had came up earlier in day and so thought would be resolved. I love Sam's Club and go all the time but same manager a while back was very rude about an issue. Just no customer service skills at all!

    0 Votes
  • Re
    Retired cleaner Oct 16, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Customers are facing wrong direction and leaving vehicles running while pumping gas. The last 3 times I've been there this happened

    0 Votes
  • Al
    Aliyahmarcus Oct 21, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a printer which the customer service rep confirmed has not been delivered and was lost...Your business wants to still charge my account for a product never received...that's unlawful. I will no longer be shopping with your company and will let others know about this!!

    0 Votes
  • Tw
    Tweety88 Oct 21, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Went to purchase a cake at Sams club in Pearl City, Hi. Ask worker in bakery to decorate with Happy Birthday. Went home and notice she spell birthday wrong. Also writing so bad, like a child wrote on cake. Check photo. Should return money paid for cake. No answer from store.

    0 Votes
  • Me
    Meagan12 Oct 27, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I purchased 2 tubs of formula may 31st, 2017 and it was supposed to be delivered June 6th. Well here it is June 7th, 2017 and my order has still not shipped and nobody can tell me when it's going to ship or even cancel my order. Very disappointed with this, Especially when my child needs this!

    0 Votes
  • Vr
    vrgmd Nov 14, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Sam's reference # 161204-003372. Have had no response from Sam's since filing my complaint.
    Membership number 6045 9922 8608 3037
    Name on card VICTOR GOELLER

    Basically my membership is good through June, 2020 and I have been charged for another.
    Thanks for your help!

    0 Votes
  • Je
    Jesten Basil Nov 14, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Husband got a coach for putting everything out on the sells floor

    0 Votes
  • Lo
    Lois Nichols Jan 23, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I have been charged $19.95 2 times on my Sam's credit card (Synchrony Bank) from WC Savers. This had started in June 2018, but just noticed it. Never signed up for this, don't want it, want it stopped and want a refund. Please advise.

    0 Votes
  • Fa
    Farqu Apr 16, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Airwick refills priced wrong and the refund process took 25 minutes although there was only three people in front of me.

    0 Votes
  • Kf
    Kf4nuy47 Apr 22, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I wish gas's buddy would only allow posting prices for everybody. This is a great app but when I travel it is a pain to get to a gas station or company that sells. It's gas at a special price for its members only the price posted should be for everybody I will have to stop using your app again tsk Neil

    0 Votes
  • No
    Nora Moreno Apr 27, 2019

    The scan and go app was down once again, the lines are long worst than Walmart. Switching to Costco.

    0 Votes
  • Sh
    Sheree.graham Oct 21, 2019

    I bought a ring which it was a special order at the time i paid $199 for it not only when the ring came back to me the ring is $50 less noone explain to me why and i dont think that was right

    0 Votes
  • No
    NotPleased2020 Nov 24, 2019

    I have been buying your raw Cod for many years. It was the best! Now you changed companies and it is terrible. Smells fishy when you open the sealed packets. Does not taste good. These are things you lose customers over. Does anybody take a good look at a product and eat it before you make a switch?

    Bring the better quality Cod Loins back!

    0 Votes
  • Pa
    pattie adams Jan 04, 2020
    This comment was posted by
    a verified customer
    Verified customer

    5 bottles in my 15 pack had a hole near the top so when i attempted to use it . I bought this at walmart (next door to sams ) each bottle sprayed those who attempted to drink it

    0 Votes

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