Sam's Club – It's a scam!

We just booked an incredibly cheap car rental in Hawaii thru Sam's Club Travel. Could kick myself for knowing 'if it's too good to be true...'

Anyway It was a midsize car, $45/day booking for August. Well they told us Avis/Thrifty provided shuttle to and from the hotel. That was a lie. Then they told us we had until 24 hours prior to the pickup to cancel without penalty. They gave us the local number to confirm - that was an invalid number. We called to tell them we needed a closer rental agency to the hotel because they lied about the shuttle. They refused to help or modify saying they would not call the local branch (of course not! they didn't have a valid phone number!). They would not help. After I said I wanted to cancel the whole BS reservation, Sam's Travel said they were now charging us $100 penalty plus half payment for the rental car because we didn't cancel 24 hours after the reservation. That crazy policy was never mentioned to me and they repeatedly told me I had 24 hrs prior to pickup to cancel without penalty. I hung up and promptly called Amex to dispute. Do not use these Scammers, and if you did, file with the BBB and CFPB. I'm also letting Sam's have it.

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