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Walgreens

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1.5

Overall reputation rating based on reviews and complaints

Walgreens earns a 1.5-star rating from 30 reviews and 1848 complaints, indicating that most pharmacy shoppers are dissatisfied with purchases and services.

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Latest Reviews and Complaints

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5:10 pm UTC
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Walgreens prescription/ pharmacist hung up on me after i inquired about missing pain meds.

went to Walgreens and picked up 2 of my prescriptions and supposedly was picking up 2 of my husband's...only one was in the bag...his pain meds were missing...!~ when i called and spoke with the pharmacist she said she reviewed the camera and said the clerk put in 4 bottles...not true...when i picked up the bag, it was sealed and i could not ck it until i got home...so I told this to the pharmacist and she said for me to hold for the store manager...I waited on hold for 8 to 10 mins and the store manager did not come on the phone...she came back on and said store manager needed to review the camera...i told the pharmacist, didn't you just do that? and she hung up on me

Claimed loss: medication for my husband = Joel Ehmerit was not in the sealed bag! AND PHARMACIST AND STORE MANAGER ARE REFUTING THIS.. ......!!! PHARMACIST HUNG UP ON ME INSTEAD OF PURSUING ON WHAT HAPPENED.

Desired outcome: TO COACH BOTH THE STORE MANAGER AND PHARMACIST TO DEAL WITH PROBLEMS IN A MORE PROFESSIONAL MATTER! my husband now has to go for a month in pain w/o his prescribed meds...

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12:12 am UTC
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Walgreens Decline of a world class pharmacy

While I have historically trusted Walgreens as a reliable healthcare partner, the quality of service has rapidly deteriorated to a level that directly compromises patient well-being and safety. This decline is particularly acute at the Walgreens location situated at 41 Hightstown Rd, Princeton Junction, NJ 08550 (West Windsor Township). Over the past two...

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30 Walgreens Reviews

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9:38 pm UTC
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I’m honestly shocked by the way I was treated by Courtney, the cashier at the Walgreens on the 31W Bypass. She was rude from the start and had a nasty attitude for absolutely no reason. At one point, she told me, “I work here, you don’t.” I told her that she had a nasty attitude, and instead of correcting herself or simply treating me with respect, she...

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4:25 pm UTC
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I’m very disappointed with the customer service and lack of communication regarding my daughter’s prescription. We have been waiting for over a week. The last update I received from Walgreens simply said, “Your Walgreens Rx is DELAYED due to insurance issue.” Based on that message, I assumed the prescription was still being processed and that we were...

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4:55 pm UTC
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My husband and I went to a Walgreens in Seattle, WA, to get our flu vaccines. We waited in line and watched a team of 5 people at the pharmacy counter serve 3 customers. Every customer had a similar complaint: they were previously going to a Walgreens at another location that had closed. They were there to pick up prescriptions that they reported were...

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7:23 pm UTC
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Dear Walgreens Store Management and Corporate Customer Relations, My name is Randy Boucher, and I have been a loyal Walgreens customer for many years. I am writing to formally raise a serious concern about an incident that occurred on August 17, 2026, at 3716 S 144th St, Tukwila, when I brought my 78-year-old relative, who was visiting from Maine, to your...

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11:36 pm UTC

Walgreens Sending a huge thank you! For this store!!

I just wanted to give a huge thank you to everyone their ! I do not usually use wall greens but the couple times I have been in this store. First off the lady up front helped me over and over then the lady in the back helped me ,they always have sales on great prices ,and huge TV on the wall.while you wait on your meds etc. I just wanted to say big thank you ! I will be back .

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6:13 pm UTC
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I went to have a prescription transfer to where I am renting now and the pharmacist loudly said they do not order from any specific manufacturers. In other words, quality does not matter. The Brookhaven, GA pharmacy understood the difference and refilled my order every time. I was happy to wait a few days. The Ventura, CA Walgreens on Gonzales has forgotten...

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8:30 pm UTC
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1 Star I have been a customer of Walgreens Pharmacy on Roosevelt Road in Lombard for years, and my recent experiences have been beyond disappointing. I am a Type 1 diabetic who relies on insulin to survive. I called in my insulin refill on May 22, 2026, and was told it would be available on May 25. After hearing nothing, I received an automated call on...

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3:36 pm UTC
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My doctor sent a request for a standard antibiotic late this past Friday morning. As of Sunday morning at 10:15 am, is was still not ready to pick up. I called the automated number, (the only way you can get to Walgreens), and chose to wait instead of having them call me back.(They Never call back). My four minute wait turned into 15 minutes, but finally, I...

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4:33 pm UTC
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I am advising you not to do business with Walgreens. I have pancreatic cancer and need medicine to extend my life. My doctor sent a prescription for CREON, an expensive pancreatic drug. The order was made on Monday, May 4th. I was told the pills would be ordered that day…I got a text from Walgreens the next day (5th) saying the prescription was on hold...

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4:07 pm UTC
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Walgreens has completely gone downhill and has zero cares about it. I recently was at a location in our hometown about 15 minutes after it opened for the day. I was walking to the back to grab medications and slipped and scrabbed my knee and knocked my head as well as tweaked my back. I stood up and noticed a substance on the floor (photos attached). It...

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8:05 pm UTC
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I went up there to get a simple passport picture. The first picture was not accepted, so I went back, went through the process again, took another picture, and waited for an email that never came. I DROVE (my car, again) for the third time. A lady who looked like a tan mop took my picture again and told me to wait a couple of days for the email to come in...

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3:48 pm UTC
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Suzy "big red" behind the counter was Racial profiling a customer ..Just because we live in a small town, gives her no right to act righteous and better than any one person in this town. I witnessed this situation and it was terrible. She does not act like a professional and does not need to be involved with people's personal information. She was very much...

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I won't be shopping at Walgreens any more. The service is atrocious for delivery. Part of an order came. When I asked the driver where the rest of my order was, he said, I don't speak English". Obviously he did as he knew what I said and answered me in English. So another call to customer service, with another wait. I'm told the rest of my order was at...

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Walgreens Why tell them that?

Should of taken the cake on reviews but Walgreens being such a great store has poor promise keeping customer service via phone by telling me that I have been rewarded 15.00 points for having only 5.00 dollars available when I look and am embarrassed after 25 years of being a member of Walgreens, This has to be very upsetting for others like this.

Recommendation: Trust store, but don't trust every rep. Your interacting with

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Walgreens Walgreens Court St Janesville WI

Strongly recommend against getting prescriptions through this location. They incorrectly partial filled my prescription, but marked it as completed and charged the full copay. This means to get the rest I'd have to pay out of pocket because the rest would not be covered by insurance. In the past with other locations it would have been sent to another location or completed when they had the rest in. They said I could get a refill when it ran out but of course insurance is not going to cover this premature refill. This place just basically said I'm SoL too bad, took no accountability or apology.

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If you're not from Louisville and you need to get a medication refilled, steer clear of the Walgreens at Lime Kiln Lane in Louisville, KY. I was in Louisville for training for state employment and I chose this Walgreens to get my medication refilled. I did a Zoom appointment with my doctor on a Tuesday evening and she told me she would call my medicine in...

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Wow, I stuck this out for a year hoping things would get better and they only get worse. RX’s often out of stock, seems seldom they are filled by date promised. Being shorted on RX amounts. I tried to manipulate this by ordering early, even before my insurance would pay so RX’s would be in on time. Still, many were often late, and I’ve had several time...

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Walgreens Never disappointed me

I have been using Vision Direct for 5+ years now, and I have been continually satisfied. Just this week I ordered one year's supply of contacts and contact solution for only $125 (picture attached), and I received the products within 4 days.

(+) They have the top-brand products (Alcon, CIBA Vision, Acuvue, Bausch & Lomb, etc.). They aren't rip-off versions or anything fake.
(+) They verify the prescription for you, by contacting your eye doctor
(+) Great products, fast shipping

(-) Website design is not amazing
(-) Their website stores old information, so this may cause issues when trying to apply coupon codes (but you can get it fixed right away if you call customer service)

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Walgreens Jerome Etzel - 10 star employee of the year!

I have never experienced superb customer service like I received from Jerome Etzel. He is a masterful photo expert with Walgreens at *** Nine Eagles Dr. in Tampa, Florida. I couldn't retrieve precious 3 generation photos from my cellphone and Jerome saved the day. He installed a memory chip in my phone that was missing. Took his phone and researched how to get the phone to release the pictures to Walgreen's equipment. Jerome's persistence and expertise brought back pictures of my 98 yr. Old Mom with my sister and daughter and my deceased precious dog. These photos would have been lost forever without his thoughtfulness and diligence. I am most grateful to Jerome and Walgreens for hiring such an exceptional person.

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Walgreens I don't know how drugstore.com delivers orders so quickly

I don't know how drugstore.com delivers orders so quickly. I'm prompted to write this review today, Tuesday mid-afternoon, because I just opened my package of items I ordered on-line on Sunday, late afternoon. Drugstore.com does this so consistently that I even order items from them that I'm in a hurry to get. In addition, I have found that drugstore.com has items that I can't find anywhere else, e.g., Glad Handle Tie trashbags, and a particular nail polish remover I like. In general the prices at drugstore.com are on par with my local stores, although, when drugstore.com has items on sale, they are a good savings.
I rarely write reviews, but I'm so pleased with Drugstore.com's speedy delivery that I wanted to share my experience.

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1848 Walgreens Complaints

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11:23 pm UTC
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9/12/26 2:14-3:45pm & 3:50pm I was on hold with my local Walgreens Pharmacy (Bainbridge Island WA) for 1hr & 40min when finally someone picked up mumbled something and then I was disconnected (hung up?). I called the store for help; I didn't want to wait another 1.5hrs. This time I had to deal with the phone menu and couldn't figure out how to speak...

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10:58 pm UTC
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I am starting Mounjaro injection and want to consult with the Pharmacist. She was an older maybe Indian descent I could not see her name and I do not see her name on any of the prescriptions ... I was at the 3601 Rogers Road, Wake Forest, NC office at 6:15 pm on Wednesday Sept 2m 2026. She rudely asked, "DO YOU WANT TO SPEAK TO ME ABOUT SOMETHING?" I asked...

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2:11 pm UTC
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On about July 5th, I picked up a Rx that usually costs $5, and the Walgreen associate told me to put my card in, but the price showed $7.18. I then told her that with my Epic card, it is usually $5. She instructed me to put my credit card in again. A few days later, in checking my Credit card statement, I see charges of $7.18 and $5., When I talked to a...

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7:44 pm UTC
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For the past year I have been unable to get my Ozempic as needed. The medication was on auto refill but never and I mean never gets filled when the date arrives and I run out. I have run weeks behind and made numerous complaints to the pharmacy. I am told multiple stories as to why the medicine is not on hand and one employee stated that they just did not...

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2:41 pm UTC
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When I go to walgreenslistens.com, it just spins and spins and spins. When I call the 855 number & enter survey code and then password I'm told it can't continue with the information I entered. My purchas was one day ago. I tried the 855 number THREE times. What's up? Do you want surveys or don't you? My son is all excited about the possibility of winning a prize, too!

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4:51 am UTC
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This morning I went through the drive up to get my meds at Walgreens on Redwood Road and 7800 South, West Jordan, Utah. I didn’t open the bags until evening. All was well until I open the bag and found two containers with 360 capsules per container; that is 720 capsule, or almost two years worth of this one Rx. These are the single most inept individual...

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1:19 am UTC
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I originally utilized the app for weight loss management. I completed the intake and history forms, paid the $39 copay, met with a provider and was prescribed Wegovy. I then sent a question to the provider message center requesting a change to an injectable as felt it would be more compatible with my medication regimen. From that point on I was given to a...

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1:10 am UTC
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I spoke with the pharmacy today, Saturday the 23rd, regarding my Dexcom G7 sensors. There has been an ongoing issue with getting these sensors approved, despite Medicare having participated in a three-way phone call with the pharmacy the previous day, Friday the 22nd. While trying to understand why the approval process was taking so long, I received a call...

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4:49 pm UTC
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I called to.refill my prescription this am. Was disconnected from automated line so I called the pharmacy directly to make sure it went through for today as it ran out yesterday, was told it was up to.the pharmacist when it would be filled...I then said its not up to him its due today it needs filled today, was then given attitude and told thats not what...

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3:20 pm UTC
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Auto Fill never works! Ozempic has been on auto fill and I still have to call my Dr. who is now irritated that Walgreens cant seem to get this right. Even when the prescription is called in they are out of it or "it is on the truck". There telephone answering also sucks as it is hard to get anyone who knows anything or can answer a simple question. Walgreens is awful!

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3:56 pm UTC
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The latest incident was on 04/23/2026. Went to pickup prescription after verified they had it. Told do not have prescription. Call provider, they send again. Clerk told me to come back in one hour. Go back in one hour, told they don't have prescription. We start all over again from square one. This is not the first time this happened. Total inefficient...

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6:26 pm UTC
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I am writing to formally raise a concern regarding the level of customer service at the Walgreens location on Scales Street in Reidsville, NC. I have been on hold for over 1 hour and 20 minutes while attempting to reach the Pharmacy for assistance. This length of time is not reasonable, especially for a pharmacy where customers may be calling about...

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1:05 pm UTC
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I purchased an item off Walgreen's website that stated buy one get one free. Walgreen's sent only one item. I attempted to resolve via their online customer service implementation but response said no such access was available to resolve. Order data online show fulfilled with no further actions necessary. Apr 20, 2026 08:40 AM EST Order number: [protected]

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2:33 pm UTC
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I had scheduled a 10:45 appointment for my 9 yr old daughter to get the HPV vaccine, I also received a message reminding me my daughter had an appointment. I get there and the lady at the pharmacy register asked how she could help, I told her. The pharmacist comes over asks her what it is and hear her softly say we aren’t doing that! The lady at the...

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5:42 pm UTC
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I went to Walgreens on 58th st and Roosevelt blvd in Largo, Fl. on 2/10/26. I had the most unprofessional and degrading experience form management there. I had picked up items in the pharmacy section and had to get drinks, ect. They use to have the small handle baskets around the store as I had more than I could carry and was looking for the baskets without...

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6:14 pm UTC
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The black lady at Walgreens on Quintard Ave in Anniston, Al was very rude to me an elderly white lady. My prescription was called in to another store yesterday and I got there too late and they are closed today (Sunday). I asked her to fill the prescription and she said I can’t see on my computer you need to call your Dr to call in here. Not possible so I...

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6:31 pm UTC
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I am writing to formally report an extremely unpleasant, unprofessional, and unacceptable patient experience I had at your drive-through pharmacy on January 28 at approximately 3:00 PM Central Time. I was previously instructed to return to the pharmacy to pick up the remaining 10 pills from my prescription, as only 4 pills were available at the time of the...

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12:52 am UTC

Walgreens Store at 3522 West Wisconsin Avenue needs to be closed down

The Walgreens store located at 3522 West Wisconsin Avenue in Milwaukee,Wisconsin needs to be closed down permanently,Because this Walgreens is known for criminal activity from black panhandlers,crooked store managers and crooked phamary technicians! White people don't feel safe working and shopping at that Walgreens with people and panhandlers hanging out in front of the stores begging and harassing innocent customers who like to shop at that Walgreens. Black People and Black Customers like to steal from that Walgreens in that neighborhood, The black female co-workers who work at that Walgreens be starting problems and starting trouble with innocent customers at that Walgreens store! This Walgreens store needs to be closed and shut down permanently,Because Black Panhandlers,Co Workers,Pharmacy Technicians and Store Management who work inside that Walgreens store don't know how to treat customers with dignity, respect, confidence and self respect!

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11:50 am UTC
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I have a prescription for Adderall extended and then just the reg one. I was able to fill the extended but cannot fill the other one because I was told that the warehouse is not sending anymore controlled medications this year.. How is that possible? People have medication they need to take on a daily and yet the warehouse isn't sending anymore. The next time I get a prescription i will no longer use Walgreens

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2:10 pm UTC
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On numerous occasions, increasing in frequency over the past year, Walgreens have broken continuity of care for me with multiple prescribed medications for a variety of chronic illnesses I am diagnosed with. Walgreens a) doesn’t answer calls (I’ve spend dozens of hours on the phone with them, just waiting for somebody, anybody, to pick up, often only to...

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About Walgreens

Walgreens is a pharmacy chain offering prescription medications, health products, wellness goods, and various services such as photo printing and immunizations. Customers can also find personal care items, beauty products, and everyday essentials in-store and online.

Walgreens complaints: history and resolution overview

Walgreens has received 1848 complaints on ComplaintsBoard. The first reported case, check refusal problem, was published on Nov 17, 2006, and the most recent complaint, prescription/ pharmacist hung up on me after i inquired about missing pain meds., was posted on Oct 13, 2026.

Out of all reported cases, 232 complaints (12%) have been marked as resolved, while 1616 complaints (88%) remain unresolved. The most recent resolved complaint, Unfair and unlawful termination without warning or cause , provides additional insight into how customer issues have been handled.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

👉  Submit a complaint about Walgreens

Is Walgreens Legit?

Walgreens earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Walgreens to be a trustworthy company. Although there's a 12% resolution rate for customer complaints, which deserves attention, Walgreens is known for their high standards and safety. If you're thinking about dealing with Walgreens, it's wise to check how they handle complaints.

We found clear and detailed contact information for Walgreens. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Walgreens has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Walgreens.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Walgreens.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Walgreens and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Walgreens has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 1848 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Walgreens. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Walgreens Category
Walgreens is ranked 5 among 103 companies in the Retail Stores category