Walgreens
Reviews and Complaints

Strongly recommend against getting prescriptions through this location. They incorrectly partial filled my prescription, but marked it as completed and charged the full copay. This means to get the rest I'd have to pay out of pocket because the rest would not be covered by insurance. In the past with other locations it would have been sent to another location or completed when they had the rest in. They said I could get a refill when it ran out but of course insurance is not going to cover this premature refill. This place just basically said I'm SoL too bad, took no accountability or apology.

If you're not from Louisville and you need to get a medication refilled, steer clear of the Walgreens at Lime Kiln Lane in Louisville, KY. I was in Louisville for training for state employment and I chose this Walgreens to get my medication refilled. I did a Zoom appointment with my doctor on a Tuesday evening and she told me she would call my medicine in at this Walgreens location. I asked her if I would have any problems getting my meds filled in Louisville due to me being from out of town. She assured me there would be no problems because the prescription was going to be filled in the same state (Kentucky) that it was written. I asked her if I could get my medicine refilled the next day which was Wednesday and she told me "Yes." The very next day when I got a break from training I called the Walgreens to see if they had received my prescription and to see if they could fill it and I would pick it up on my lunch break. Instantly I began to get this attitude from the lead pharmacist Jerri, as she told me she couldn't fill my prescription. I asked why and she told me the insurance wouldn't pay for it. I told her I would pay cash for it because my pharmacy back home had let me do that for several years. She told me, "That doesn't even make sense." She continued to say things that made me feel like she was profiling me even though I had been honest with her. After needlessly going back and forth with her for several minutes she eventually told me "Call your doctor and have her to submit a prescription that states that you can pay cash for your medication and that it is ok to fill it today." She told me if my doctor submitted another prescription stating that information she would fill my medication. So I did. I spent the next two hours waiting and wondering what the hell was going on. I called Walgreens pharmacy two separate times within an hour and a half to check if my doctor had submitted the new prescription. Both times the lead pharmacist, the lady I had talked to earlier, rudely told me "No." and hung the phone up. So once again I call my doctor to see if her office had submitted the new prescription and they assured me it would be sent to the pharmacy. I wait another 30 minutes, step away from training to call Walgreens and this time a male pharmacist answers. I tell him my name and why I'm calling and he replies, "That could have been filled this morning. Sure I can fill that for you. I have it in stock." I asked if I could pick it up that day when I left training and he replied, "Yes, you can pick it up today." So, foolishly I believe him and think all this [censored] is over with and I return to class to finish training for the day. About twenty minutes later I get a call from my doctor while I'm in class. Again, I step into the hallway and answer the call and my doctor says, "Jeremy, I have some bad news. I just got a call from the lead pharmacist at that Walgreens and she told me she would not fill your medication today." We talked for a long time and she criticized me in just about every way she could. She even told me that I didn't care about my patients and that I was running an unsafe practice." I couldn't believe what I was hearing. My doctor apologized to me several times and I told her it wasn't her fault. So, even after I jumped through all the hoops the lead pharmacist wanted me to and even after telling me to have my doctor submit a second prescription that stated I could pay cash for my prescription and it could be filled that day, now I'm told she won't fill it. After I left training for the day I stopped by Walgreens on my way to my hotel to ask the lady why my medication couldn't be filled and she got very rude with me. She told me because I wanted to pay cash for my prescription she saw that as a red flag even though she called my pharmacy back home and requested the last fill date on my medication. I found out later after calling my pharmacy that she had asked personal questions about me lol. After going back and forth for at least six minutes she says, "We can fill your prescription on Friday but you're not getting it today. We don't even have it in stock." I looked at her with absolute disgust. I told her "After everything you've had me do and wasting an entire day trying to jump through your hoops, even causing me to miss significant training time for my job, you're going to stand here and tell me you don't have my medication in stock when earlier you told me to have my doctor submit a prescription with the info you requested and now you suddenly don't have it in stock?" What bs are you going to put me through on Friday to keep me from getting my meds?" She replies, "Nothing. You can get it filled on Friday." So, Friday comes and I call the Walgreens pharmacy to check on my prescription. The automated system says Walgreens had to order my medication and I would be notified when it was ready. Fed up and strapped for time because I'm in training, I talk to a pharmacist and they tell me my medication had to be ordered and it wouldn't be there until 11:30 am and it would be ready to pick up after 1:30 pm. At this point I'm done. I tell the lady I'm in training and I don't have the opportunity to drive back and forth all day and I need to pick my meds up at noon when I'm on my lunch break. The lady responds with "We'll do our best to have it filled for you by then." I politely thanked her and hung up. On my lunch break I stopped at Walgreens went directly to the pharmacy and requested my medication. The lady at the register checks the bin behind her that contained completed prescriptions and doesn't find my prescription. She turns to the lead pharmacist who is working on prescriptions in the back and asks if she has a prescription for me. Jerri had my prescription laying beside of her on a counter as if she was watching it. The prescription was completed and the bag was stapled closed just like all the other completed prescriptions in the bin behind the register. I paid for my prescription and I couldn't leave that hell hole fast enough. I feel like Jerri profiled me and judged me from the moment she received my prescription. Everytime I talked to her on the phone her tone and attitude was very snobby. I was as honest as I could be with her and she acted like I was a criminal. The things she said to my doctor and the things she asked my regular pharmacist was extremely unprofessional. I filed a complaint on her and hopefully she'll be held accountable for her actions but I doubt it. I have read numerous reviews and complaints on here about her so it seems to be a frequent occurrence with her. One thing is for sure, I'll never step foot in the Walgreens on Lime Kiln Lane in Louisville, KY.

Wow, I stuck this out for a year hoping things would get better and they only get worse. RX’s often out of stock, seems seldom they are filled by date promised. Being shorted on RX amounts. I tried to manipulate this by ordering early, even before my insurance would pay so RX’s would be in on time. Still, many were often late, and I’ve had several times I’ve just had to go without my RX’s for a couple days. I believe most of the employees are good people. It seems to be the Walgreens RX company. They don’t seem to support their employees and provide them with products to support the demand. Cold and flu season I know but I had these same problems before. They don’t seem to provide them with enough employees to support the operations. The lines seem to be uncommonly long both through the drive-thru and inside at the pharmacy. You can easily wait 30-40 minutes in either line trying to pick up RX’s. Furthermore, it’s highly probable if you have multiple scripts to pick up, some will be ordered and unavailable for pickup. Case and point, just last night while seated waiting to see if the pharmacist was able to fill two important RX’s I was promised the day before, I watched 7 customers come to the counter. 6 of the 7 did not receive all their RX’s and were told they would have to come back when they had more in. These were not just cold/flu related medications. To top that off, there is no HIPPA compliancy. I was able to hear every conversation with customers and if the people in store that were in line were paying attention, they could hear the conversations as well. I can tell you what woman picked up her Valtrex RX. That is a herpes medication which I am sure the lady didn’t want everyone to know what she was getting. Another gentleman picked up, among other medications, his Sildenafil script to help with erectile disfunction issues. Again, I am sure the gentleman didn’t care for that to be common knowledge. Out of all the customers at the counter picking up, there was only one customer that I didn’t hear, at least the name of one of the scripts they were picking up. This is a shame. The poor employees are inundated with upset customers. You take that day-in, day-out and it will jade even some of the best natured employees. Watch just a little bit and you will easily see the toxic work environment employees are enduring. I’d further comment on the negative comments employees make about the company they work for, but I don’t care to risk their livelihood. I am going to leave with this: last night I wrote a sincere letter to Walgreens explaining why I had made the decision to move my scripts elsewhere. I explained to them the issues, filled out their form correctly and wished them success in solving their problems and becoming a decent company again. Around 4:45 am I received an AI generated response telling me how important I was but that they couldn’t help me because I didn’t submit two required pieces of information. I replied and explained that I did include that information. Did I ever get a response from something other than a problematic and inaccurate AI bot? Nope. I am done with Walgreens, and you should be too unless you care to risk like type experiences.

I have been using Vision Direct for 5+ years now, and I have been continually satisfied. Just this week I ordered one year's supply of contacts and contact solution for only $125 (picture attached), and I received the products within 4 days.

(+) They have the top-brand products (Alcon, CIBA Vision, Acuvue, Bausch & Lomb, etc.). They aren't rip-off versions or anything fake.
(+) They verify the prescription for you, by contacting your eye doctor
(+) Great products, fast shipping

(-) Website design is not amazing
(-) Their website stores old information, so this may cause issues when trying to apply coupon codes (but you can get it fixed right away if you call customer service)

I have never experienced superb customer service like I received from Jerome Etzel. He is a masterful photo expert with Walgreens at *** Nine Eagles Dr. in Tampa, Florida. I couldn't retrieve precious 3 generation photos from my cellphone and Jerome saved the day. He installed a memory chip in my phone that was missing. Took his phone and researched how to get the phone to release the pictures to Walgreen's equipment. Jerome's persistence and expertise brought back pictures of my 98 yr. Old Mom with my sister and daughter and my deceased precious dog. These photos would have been lost forever without his thoughtfulness and diligence. I am most grateful to Jerome and Walgreens for hiring such an exceptional person.

I don't know how drugstore.com delivers orders so quickly. I'm prompted to write this review today, Tuesday mid-afternoon, because I just opened my package of items I ordered on-line on Sunday, late afternoon. Drugstore.com does this so consistently that I even order items from them that I'm in a hurry to get. In addition, I have found that drugstore.com has items that I can't find anywhere else, e.g., Glad Handle Tie trashbags, and a particular nail polish remover I like. In general the prices at drugstore.com are on par with my local stores, although, when drugstore.com has items on sale, they are a good savings.
I rarely write reviews, but I'm so pleased with Drugstore.com's speedy delivery that I wanted to share my experience.

I have a lifetime membership with Team National and since Drugstore.com is one of their affiliates, I get a percentage back on everything I purchase from them. I have used them regularly now for several years for many of my household and personal use needs. I like the previous purchased history they provide that allows me to select items that I buy regularly without searching for them again. They also offer additional discounts and coupons on many items that makes this site a no-brainer for me. Although there are some instances where I pay slightly more for some items, I consider myself still ahead since I can shop, place my order and receive it without ever leaving my home.
With all they have to offer, I have found their site pretty easy to navigate and searches are accurate and fast.

I went to Walgreens in High Point, NC, yesterday to buy Iron Supplement Pills. As I looked at the display, I couldn't find what I was looking for. I found the Manager on Duty and explained my situation. He gladly walked me back to the supplements and found what I needed; He asked if there was anything else he could do for me. I thanked him and proceeded to the checkout counter, where the cashier picked up the SERVICE BALL. She greeted me, asked if I found everything I needed, as she rang me up, she made sure I was a rewards member and had entered my phone number to activate. She then looked at my account and notified me that I had a $5.00 discount in my account. I say this because I have encountered a number of service personnel who have treated me as if I was interrupting their day. I just believe in this day and age when you see good old fashioned Customer Service it should be acknowledged. Yes, that is very sad, but it is the world we live in. It should be the norm rather than the exception. Good Job Walgreens you are among the Elite today!

Walgreens is definitely the only place I will get my prescribed medicines!
I have shopped at several Pharmacies in the past 45 years. One Pharmacy neglected to pay attention to the Contraindication Alerts, gave me two medications that are NEVER allowed to be prescribed together, and I nearly died. Other Pharmacies have not made that drastic an error, but I have found that many Pharmacies will charge more than they should. This has digruntled me, and made me feel that Pharmacists just cannot be trusted.
Then, I began to get my prescription drugs from Walgreens. I have been with them many years, and not once have they made a mistake. Correction: they made a mistake one time, but not a serious one. They have correctly filled several hundred prescriptions for me. I had been very ill, and now, though I am still disabled, I am much healthier.
The staff at Walgreens' stores are unfailingly polite, helpful, considerate, and truly give the best service.
The Pharmacists will ALWAYS answer any questions I have about medications. Sometimes, they even offer information before I can ask for the Pharmacists.
I am not thrilled with the prices on the vitamins, supplements, or ace wraps. They also do not carry all of the products I usually buy.
However, for a Drugstore, Walgreens hands-down scores the highest ratings from me EVERY TIME!

It's been 5 days or so since I've had my exit only area empty like a woodchipper does as it's spitting out wood on a hot summer day. I kept trying and trying to make my poopshoot go poop but nothing. I'd been clinching my buttcheeks together and releasing like it's a daily workout ritual for days now. I made my way into the local Walgreens to search for the perfect butt washer. I found myself eyeballing something that looked like a giant [censored]. I wasn't for sure whether I should get the single or a 6 pack. I called all my friends and even asked the cashier if she wanted to join my terd spewing party. Unfortunately they all turned me down. When I returned to my homestead, I realized the box stated "ready to use" I inserted the entire package in my turd cutter, alarming the enema was actually inside the box... So apparently it's not "ready to use." Finally retrieving the enema out of the box, after I removed the plastic sleeve 5 hours later and exposed the lubricated tip the enema was ready to insert. But much to my surprise, the tip had not been lubricated and felt more like a cat's tongue. After feeling the cat's tongue I made my way to my throne and I noticed the pictures on the box, realizing I had administered it in the wrong position apparently ur not supposed to stand on your head and shove it in like your stuffing your grandmother's Thanksgiving turkey. I started squirting out turds like a machine gun then there was an explosion like a volcano. Moral of the story never plug your poop shooter and always... Always read the directions first.

RE: NOAH / PHARMACY EMPLOYEE
Compliment

I frequent the Walgreens #*** - *** US Hwy 1, Sebastian, FL ***.
Transaction 1/26/2023 - RFN# [protected]-2603.
Your employee NOAH always stands out among the others. He is always professional, tactful, kind, knowledgeable and extremely helpful... AND handsome.

On Jan 26,2023 I arrived at the drive-thru, requested that an antibiotic be done ASAP. I am my sister's legal guardian. She was at the hospital ER for over 3 hours. We dropped the antibiotic off right away because she was in pain & I had to go to work. I asked for a rush order. We dropped it off as a rush order. (I try not to do this because Walgreens is always busy with many other customers. This was an exception). I have been doing double shifts at work for two other employees who are sick at two different locations. No way I could get back to Walgreens the following day.
Noah's female co-worker at the pharmacy drive-thru didn't put a rush on the order - even though I apologized for doing so. We said we'd wait for it to be ready. I explained that my sister is in pain, I've got to drop her off at home & need to rush to work...(I ended up being late).

No text arrived so we drove back to the pharmacy after waiting over one hour. A different female drive-thru employee said it wasn't ready. She told us to walk inside the store to the pharmacy & wait. This was not told to us earlier. If we knew it would speed up getting the medication, we would have walked inside prior. We had been waiting in our vehicle in the Walgreen's parking lot waiting for the text/notification that it was ready...apparently, the first female employee failed to tell the pharmacist to put a rush on the order -
Because of this. The conversation with the new female employee at the drive-thru was awkward.

We had driven to the Walgreens drive-thru two separate times on the same day. As we were told, we parked, walked inside the store immediately. Luckily for us, Noah was at the cash register. He tactfully explained that the medication was not ready. He didn't rat on his co-worker - but I pointed her out. I explained that I couldn't come back the following day due to filling in double shifts for two sick co-workers at different locations.
Noah handled the situation very well. After approx 15 minutes of sitting inside the Walgreen's pharmacy we received the ER medication. By then we'd been waiting approx 1 hr 45 minutes from the original time of dropping off the prescription.
We drove back home. I dropped my sister off & I rushed to work... I was late.

NOAH kept his cool and got the medication to us as soon as he could. We really appreciated it!
Please do something extra special for Noah today. Thank you.

I needed something quickly and decided to go to Walgreens. I don't use this Walgreens so after looking around for awhile trying to find the item I needed, I stood in line to ask the woman at the register where the item was (there was no one working in the aisles/store to ask). The woman at the register told me it was in aisle 17. I went to aisle 17 but it was items not related to what I needed. I went back to the front. I asked for a Manager. The (rude) woman said to wait. I waited. I looked in the aisle again. No luck. I went back and waited in (a long) line again to ask a different clerk. She sent me to a different area. No luck. I again asked for a Manager. I was told she was on break and that I'd have to wait. I was already in the store 20 minutes for 1 (should be a $2.00) item. I left and went to Walmart...I'll never go back to this store.

I love finding good deals at walgreens and the staff at my local store are very helpful and courteous. One problem I see alot is lack of product on shelf. Weekly deals that offer register rewards or walgreens cash can not be completed because there is never the needed quantity on the shelf to make the purchase. I follow couponing groups and see other locations have a large quantity of product available so people can make good deals. This does not happen in the store where I shop. Small town and only one walgreens . Wish my store received a larger volume of product for advertised sale. Thank you. Customer Tammy Brewington.

Hello,

My name is Barbara Toledo. I have been filling prescriptions at this location for many years. I have come across some very good staff, but this young lady stands out. Melissa's performance is excellent. She goes out of her way every time I need to fill a prescription. The reason why I am writing this, is because I have a young daughter, who has multiple disabilities. My daughter is now dealing with end stage liver failure. Anyone that knows people like my daughter, knows they have difficulties with their health insurance constantly changing and the complications that causes when trying to fill a prescription. I was in store # 4923 filling a prescription on 1/5/2024 where a gentleman handed me a piece of paper telling me no, you do not have insurance. I then went home and called the number he gave me, where I was informed that my daughter does have coverage and that this particular prescription was in fact covered. I was upset with how I had been treated by this gentleman and came home to wait for Sunday morning to call the pharmacy back, hoping to speak to the pharmacist. Melissa answered the phone and I said "Hello, my name is Barbara Toledo" and right away Melissa replied "Good morning Mrs Toledo. How may I help you today?" I explained to her what had happened on Friday. Instead of putting me on hold, she said "Lets work this out." I gave her all the information off the health insurance card and she paused a moment. She responded " This is most definitely covered. Will I be seeing you today? I can have this ready in 10 minutes." I cannot begin to express how often Melissa has come to our rescue after we have been sent away or denied coverage. She is the epitome of excellence. Your company would benefit if you could only clone this young woman from her personality to her body language. She is the standard of professionalism.

Thank you,

Barbara Toledo

[protected]@gmail.com

I ordered 2 photo books for my son, granddaughter and daughter-in-law who are visiting from Australia over Christmas and we made the books as a special Christmas gift. We ordered the books from your store #[protected] State RT 54 in Owensboro, KY. We spent at least 20 hours preparing the layouts for the books. I went to pick up the books, paid $84.78 and inspected the books before leaving the store. The covers on both books had a large bubble next to the spine and the pages were stapled about 1 inch from the edge so the photos near the spine are partially obscured when the pages are turned. All of the pages were loose and slide out of the binding. I complained to the store employee and she said it was a problem with the binding machine and all books have the same issues. I told her this isn't true because this week a relative had a photo book made for my wife and I for our anniversary and the book was perfect. The employee told me that she could give us a discount or redo the books. I told the employee an inferior book is unacceptable and I wanted the books redone. She said she would redo them and I could pick them up tomorrow. About an hour after I got home the employee called me and said that she could not redo the books because they were out of supplies and suggested I go to the Frederica Street store. My wife and I do a lot of shopping at Walgreen's and go there for all of our vaccines. Our insurance company (Anthem) gave my wife and I each a $100 Walgreen's gift card for getting a wellness check-up. If Walgreen's is going to produce photo books, the employees need to be properly trained in the preparation of the books and proper customer service. They should inspect the books prior to giving them to the customer and not give them a poorly constructed book. Our granddaughter is 7 years old and this book depicts her activities from when she was an infant. We thought it was a perfect gift for her and her parents. This is only her second time visiting us and we want it to be memorable. We wanted to do another book of their visit over the holidays and send it to them after they return to Australia. Can we trust Walgreen's to do it correctly?

I think that it is very rude of your pharmacy staff, to shut the window, on your customers who have been sitting in line waiting for medication.

I had been sitting in line for 10 mins. The car ahead of me pulled away, as I pulled up to the window the lady pulled down the shade a picked up the phone and was walking around.

I felt that was very rude. At least finish the people in line. When I walk in all the pharmacist had to say there is a sign .

Well I am sorry, but us working poor people, who make ten times less then you people, who have banker hours, who have holidays off, and now weekends, and only have to work 9-5. And don’t have to leave your 10 hr shift job to make an exception to leave early from their job to come pick up there medication. Then can laugh and make fun of me. So Walgreens thanks for your time. But I will be pulling my prescription!

I havw e been receiving my medi ation for years, and with any relationship, I am aware that not everyone agrees always. I was told by the newest Pharmacy member Pat that why haven't I been going to Kroger, she then proceeded to be so rude and unprofessional. She stated I am flagged, I asked her why and is she is aware of what stating a patient is flagged mean. She stated, that was a poor choice of words, she staed I am not flagged, but she is wondering why I am paying and not using another Pharmacy. I then told her that even though I feel uncomfortable giving her information about my personal business, my husband pays with discount card and out of pocket for my medications.

She stated she would call me when its ready and never did. Today I called in and it seemed as though whoever pi ked up phone in the department was agitated and extremely rude. Whatever is going on in this Pharmacy in Virginia, Newport News J Clyde location is extremely unprofessional and just sad for loyal customers and si k patients that count on their neighborhood pharmavy to treat us with respect as we do for them. Walgreens training employees is horrible.

Purchased "New Hershey product" called "milkalicous". The candy bar tasted awful! So I return it in zero below weather to the Walgreens and had to walk ( mind you). After arriving I was told that you cannot take back non perishable food items nor drink? What,?! After 15 years of being a customer this is unbelievable if an item is beyond expiration. I felt embarrassed and so did my wife. Thank you so much for nada...

12/14/23 12:45am... My daughters school said she had lice I bought the Nix medicine got home checked her head I didn't see anything so I try to return the unopened medicine the cashier was gonna do it but she needed approval from a manager she said O no now I gotta get him to come up here he's so mean & hateful everybody complains on him she said I felt bad for her already... The manager is Nathan.. As soon as he gets up to the counter he says eww no no I'm not doing that? I'm thinking why to myself.. The cashier says why? It's unopened & he's got the receipt he just bought it yesterday.. He said because I do not trust that just look at it it's for lice right infront of 5 shoppers VERY embarrassing.. Anyway he says you can bring it back tomorrow I said it's not even been opened & was gonna explain like I just did 2 you but he cut me off & said I said bring it tomorrow or don't I do not care it's nasty & I don't trust it! This is the most embarrassing thing I've ever went thru...He is so unbelievably Rude.. On top of it he was making faces like he was disgusted by me trying to return a hair product he definitely should not be a manager the poor cashier doesn't even wanna keep working there & several other employees are gonna quit over him he is not a manager at all nobody likes him & always gets complained on for being rude is exactly what she said before he came & I see why he needs fired...

James. "Pharmacist" The nastiest human on the planet. Disgusting trash. He made me cry. As well as my federal insurance agent who attempted to speak to him. He is unhinged. Unprofessional. He needs a mental evaluation before distributing medication. If no one does anything to stop him I will continue to see that he no longer treats our community this way

Doctors sent prescriptions via email and pharmacy didn't have enough to complete orders. 5 orders 3 incomplete with no help from pharmacist to resolve this. I wasn't about to leave town for work didn't have enough medication to keep me from getting sick on the job. I called customer service and basically was told that there was nothing that could be done that I would just have to miss work and that's the way it is.

I have not been so appalled by the replies that I had gotten from different employees of Walgreens. I went to another Walgreens and they were going to double bill me and tell me it was my fault and all I could say was that's wrong that's wrong that's wrong and I left without anger just my head hanging down.