Sam's Club – Assembly of patio furniture

Sam’s Club
2101 SE Simple Savings Dr, Bentonville, AR 72716, USA
Dear Sam’s Club Corporate Office
Subject: Complaint Regarding Incomplete Service and Poor Communication

I am writing to express my deep dissatisfaction with the service I received from your company on January 23, 2025. I had arranged for your team to assemble my outdoor furniture, but the experience has been extremely disappointing for several reasons.
Firstly, when I purchased the service on January 6, 2025, I was not advised that the item had to be in the place where it would be assembled when the assembly worker arrived. The delivery was left on my front porch and in my living room. I had to have neighbors come to help me move the boxes to my back patio because the worker would not start the job until everything was at the location where it would be assembled.

Additionally, I encountered a significant lack of communication from your end. The worker attempted to reschedule the service after arriving at my home, which was highly inconvenient.
The job was not completed as expected. The assembly of the patio set clearly required two people, yet only one worker was sent. This led to the job being left incomplete, and I am now forced to wait for your company to schedule a time for two workers to return and finish the job.
To make matters worse, I had planned a get-together at my home on the day the service was scheduled, specifically to use the patio set. Due to the incomplete assembly, I had to cancel this event, causing further inconvenience and disappointment.

Moreover, I have repeatedly called to request to speak with a supervisor but was told that there was not one available to help resolve this issue. I also requested a refund but was advised that since the job had already been started, that was not an option.

This situation has caused me considerable inconvenience, and I am highly dissatisfied with the service provided. I expect prompt action to rectify this issue. Please arrange for two workers to complete the assembly of my patio set at the earliest possible date.
I appreciate your immediate attention to this matter and look forward to a swift resolution.
Sincerely,

Hassan A. Rasheed II

View 0 more photos