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Kohl's Customer Care Service

Kohl's Corporation

Kohl's Department Stores, N56 W17000 Ridgewood Drive
Menomonee Falls
Wisconsin
United States - WI53051

Customer Support Phone Numbers

Toll-free:
1 855 564 5705 3 4
Phone:
+1 262 703 7000 4 2
Fax:
+1 262 703 6353 0 0
Work days:
Mon7:00 AM - 10:00 PM
Tue7:00 AM - 10:00 PM
Wed7:00 AM - 10:00 PM
Thu7:00 AM - 10:00 PM
Fri7:00 AM - 10:00 PM
Sat7:00 AM - 10:00 PM
Sun8:00 AM - 10:00 PM
Yes2You Rewards Customer Service
Toll Free: 1 855 564 5751
Hours:
7am to 10pm Central Time, Monday through Saturday
8am to 10pm Central Time, Sunday

Kohl's Charge Card Customer Service
Toll-Free: 1 855 564 5748
Hours:
7am to 10pm Central Time, Monday through Saturday
More...
 

Kohl's Complaints & Reviews

Kohls / Kohl's 2 problems....

Je
Jennifer Zylstra on Jan 17, 2017
Long time kohl's customer. Early Spring of 2016, I gave the store my new address change and paid my bill. I thought my bill was paid up, because i paid the remaining balance . I did not receive any new bills or forwarded mail to new address. By Summer 2016, on day i applied for auto loan...

Kohls / Better shop elsewhere

Ja
Jane on Jan 11, 2017
Kohls is very unprofessional and they can't provide proper service. I bought from them twice and both times they gave me nothing but trouble. Twice I received incorrect items and had to waste my time and go through the return process. I bought from them only because they had some...

Kohl's Corporation / Unethical practices

1w
1WhOknOws1 on Jan 1, 2017
The text below is from a letter that was sent to kohl's executives in september 2016. They did nothing about it, and all of the parties involved still work at kohls. I am writing to inform you of a violation of kohl’s ethical standards policy on the part of a senior manager within their...

Kohl's / Customer service & warehouse

Ad
adjbp on Dec 31, 2016
I ordered a pair of men's slides from Kohl's.com on Nov. 25. I got them in a timely manner and pulled one out to make sure it was the correct item when I received it but then put them away as they were a Christmas gift. When my son opened them on Christmas day, he loved them but soon...

Kohls / Food network multicolor 20-pc. Flatware set

Po
powerlc on Dec 29, 2016
I am very disappointed with this product. I have had mine a less than a year and almost half of them are broken. It started off with the metal plugs coming out of the bottom and then they would crack and bend. Some have completely broken apart to where I have had to throw them away. They...

Kohl's Department Store / Kohl's deceptive marketing practices.

Ge
Gene Barbour on Dec 27, 2016
I purchased an item on sale at kohl's.com as a christmas gift. The following day i received an email that told me i had earned "kohl's cash." i thought this was a promotional program like many stores use by giving you money to use towards a new purchase. I saw this reward had to be used...

Kohl's / Gloria vanderbuilt amanda jeans

Ja
Jannie Carter on Dec 26, 2016
I love these jeans and I purchased 4 pairs from Kohl's a little more than a month ago. I have one pair that I didn't wear a lot because I would save this pair to wear on the weekend. I've maybe worn them 3 times and washed twice. After purchasing this pair, I tried them on at...

Kohl's / fix epay

Wi
wires on Dec 16, 2016
honestly im just quite angry about the epay system. ive been an employee for like 3 months now and i still cant log on to that system to see anything. i try to enter my password and it tells me its wrong, ive done this at work, it still tells me im wrong, but i can log on to my cash...

Kohl's Corporation / Scam

Na
Naomi Lovinmrwillis on Dec 12, 2016
My name is Naomi Mays-Matthews, I am writing this letter due to my experience I'm receiving from Kohl's. On December 04, 2016 I walked into kohl's, Mind you the day before, I had just spent $186.00 in the store. I walked into THE establishment with my seven year old son. As I'm walking...

Kohl's / Nutri ninja duo blender with auto iq

Ln
Lnor on Dec 12, 2016
I received an e-mail from Kohl's with a list of doorbuster deals with pictured items and their "doorbuster" price for December 12, 2016. One of the pictures was of a Nutri Ninja Duo Blender. It did not have a sku next to it or the name, but there is no mistaking the picture. The price...

Kohls / Rebates

Ba
battleboy2000 on Dec 10, 2016
I had purchased a few items that included rebates. I submitted everything necessary and they never came. Called and they finally sent them out earlier 2016. Tried using them at the gas station and they did not work. Called and they said they would send out replacement cards. Finally tried...

Kohl's / Kohl's cash never given

Ch
Christopher Fuscellaro on Dec 7, 2016
to whom it may concern i made a purchase on black Friday, in hopes of receiving the offer of $15.00 kolhs cash for every 50.00 spent. so we spent $130.00, I was told they would send my kolhs cash via email, because the Kiosk in store was not able to print. so I called numerous times, on the 6th...

Kohl's / Lost credit card replacement (2nd request)

Sh
S. Helweg on Nov 3, 2016
On September 25, 2016, I requested a new credit card to replace the one which was lost. I was told it would be 2 to 4 weeks before I would receive it. On Nov. 3, 2016, I called back to #855-564-5747 and spoke to a lady (did not get her name) and told her I still had not received my card...

Kohl's / Yonkers NY LP stopped and embarrassed me for no reason or evidence of me doing anything wrong

Je
JesseWilson77 on Sep 22, 2016
Hello, I was recently at the Kohl's store in Yonkers NY with my wife so she could return items we bought for our sons at the beginning of the school year. My wife had her cancer treatments right before we went to Kohl's that day, and as the lines are normally longer then 20 people at any...

Kohls.com / Diadora soccer bag with free ball as a gift

Li
Linda Wickson on Aug 20, 2016
I purchased on line a Diadora Squadra Soccerbag that was offering a free gift with the purchase (a free soccer ball) to be included with order. It specifically asked what size and color in the drop down. When I got my order I did not receive the free soccer ball. It is not listed in the...

Kohl's / Wasn't able to order

Bi
Bisij5ka on Aug 5, 2016
Purchased some clothing from www.kohls.com for me and my daughter. They cancelled my order with no reason and wasn't able to explain anything. Then I placed my order again and later received a message stating that my order was cancelled! I thought that maybe some items were not in stock and...

Kohl's / Refund policy

Bo
Bobbie Causey on Jun 10, 2016
Months ago I returned something that I had purchased on my charge. Kohl' s would not give me my money back but rather put a credit on my account which had been paid in full. I was in the process of moving and not shopping. I finally received a check at my new address 5 states away. I took...

Kohl's / return

Ja
james101@16 on May 20, 2016
I have tried to get my return credited to me for 14 days and now they are asking me to wait another 7 days. Someone keeps entering the wrong information is what kohl's is saying. Has anyone thought about a class action lawsuit against them? I'mam so ready.

Kohl's / Don't shop at Kohl's. Don't encourage the vultures.

Un
UnemployedMom on May 6, 2016
Worked in loss prevention. Over 4 years of a perfect record. Even won a bunch of awards for my store preventing the most losses in the district over the course of that time. A new District Manager was hired. He immediately began targeting myself and another in my position, can only assume...

Kohl's / Worst customer service

Ni
Nikamika on Feb 15, 2016
I made an order for multiple items in early December. Several weeks later I decided to contact their customer service, because I never received my order. Their rep told me that the items were damaged during shipment and were being returned to the warehouse. He apologized and was very...

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