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Kohl's Customer Care Service

Kohl's Corporation

Kohl's Department Stores, N56 W17000 Ridgewood Drive
Menomonee Falls
United States - WI53051

Customer Support Phone Numbers

1 855 564 5705 3 4
+1 262 703 7000 4 2
+1 262 703 6353 0 0
Work days:
Mon7:00 AM - 10:00 PM
Tue7:00 AM - 10:00 PM
Wed7:00 AM - 10:00 PM
Thu7:00 AM - 10:00 PM
Fri7:00 AM - 10:00 PM
Sat7:00 AM - 10:00 PM
Sun8:00 AM - 10:00 PM
Yes2You Rewards Customer Service
Toll Free: 1 855 564 5751
7am to 10pm Central Time, Monday through Saturday
8am to 10pm Central Time, Sunday

Kohl's Charge Card Customer Service
Toll-Free: 1 855 564 5748
7am to 10pm Central Time, Monday through Saturday

Kohl's Complaints & Reviews

Kohl's / credit card scammers

Rosella.Dobson on May 16, 2017
Kohl’s should be ashamed!Don’t use their credit cards! Kohl’s likes to repeat repeat “We appreciate the opportunity to assist you”. Really? I don’t think so! In my opinion Kohl’s will destroy your credit and rip you off with an astronomical fee. In three months after Kohl’s sending the bill...

Kohls / Billing

Lemonia1 on Apr 28, 2017
I placed an order on 4/27/17 that totaled $82.35. $67.37 of it was only available online and $14.98 in store pick up. On 4/28/17 I noticed I had 4 auths on my debit account. One for the $82, one for $67 and two for the $14. I called the customer service number and Shaine said I do not know...

Kohl's / Cheater company!

Murryan on Apr 11, 2017
I bought a pair of shoes from Kohl's and they sent me the wrong size. I immediately contacted Kohl's and explained what was the problem. I asked if there was a possibility to get an exchange and they said of course. But then they said that I had to pay for the return shipping! I don't...

Kohl's / Kohl's department store credit account

AD9 on Mar 5, 2017
I take responsibility for my actions or mistakes and my credit score is usually in the upper 700s (excellent). I am very savvy with computers, organized and do not look for excuses in order to complain. Yet, I will take the time to file a complaint here because of how broken the Kohl'...

Kohls / Kohl's 2 problems....

Jennifer Zylstra on Jan 17, 2017
Long time kohl's customer. Early Spring of 2016, I gave the store my new address change and paid my bill. I thought my bill was paid up, because i paid the remaining balance . I did not receive any new bills or forwarded mail to new address. By Summer 2016, on day i applied for auto loan...

Kohls / Better shop elsewhere

Jane on Jan 11, 2017
Kohls is very unprofessional and they can't provide proper service. I bought from them twice and both times they gave me nothing but trouble. Twice I received incorrect items and had to waste my time and go through the return process. I bought from them only because they had some...

Kohl's Corporation / Unethical practices

1WhOknOws1 on Jan 1, 2017
The text below is from a letter that was sent to kohl's executives in september 2016. They did nothing about it, and all of the parties involved still work at kohls. I am writing to inform you of a violation of kohl’s ethical standards policy on the part of a senior manager within their...

Kohl's / Customer service & warehouse

adjbp on Dec 31, 2016
I ordered a pair of men's slides from Kohl's.com on Nov. 25. I got them in a timely manner and pulled one out to make sure it was the correct item when I received it but then put them away as they were a Christmas gift. When my son opened them on Christmas day, he loved them but soon...

Kohls / Food network multicolor 20-pc. Flatware set

powerlc on Dec 29, 2016
I am very disappointed with this product. I have had mine a less than a year and almost half of them are broken. It started off with the metal plugs coming out of the bottom and then they would crack and bend. Some have completely broken apart to where I have had to throw them away. They...

Kohl's Department Store / Kohl's deceptive marketing practices.

Gene Barbour on Dec 27, 2016
I purchased an item on sale at kohl's.com as a christmas gift. The following day i received an email that told me i had earned "kohl's cash." i thought this was a promotional program like many stores use by giving you money to use towards a new purchase. I saw this reward had to be used...

Kohl's / Gloria vanderbuilt amanda jeans

Jannie Carter on Dec 26, 2016
I love these jeans and I purchased 4 pairs from Kohl's a little more than a month ago. I have one pair that I didn't wear a lot because I would save this pair to wear on the weekend. I've maybe worn them 3 times and washed twice. After purchasing this pair, I tried them on at...

Kohl's / fix epay

wires on Dec 16, 2016
honestly im just quite angry about the epay system. ive been an employee for like 3 months now and i still cant log on to that system to see anything. i try to enter my password and it tells me its wrong, ive done this at work, it still tells me im wrong, but i can log on to my cash...

Kohl's Corporation / Scam

Naomi Lovinmrwillis on Dec 12, 2016
My name is Naomi Mays-Matthews, I am writing this letter due to my experience I'm receiving from Kohl's. On December 04, 2016 I walked into kohl's, Mind you the day before, I had just spent $186.00 in the store. I walked into THE establishment with my seven year old son. As I'm walking...

Kohl's / Nutri ninja duo blender with auto iq

Lnor on Dec 12, 2016
I received an e-mail from Kohl's with a list of doorbuster deals with pictured items and their "doorbuster" price for December 12, 2016. One of the pictures was of a Nutri Ninja Duo Blender. It did not have a sku next to it or the name, but there is no mistaking the picture. The price...

Kohls / Rebates

battleboy2000 on Dec 10, 2016
I had purchased a few items that included rebates. I submitted everything necessary and they never came. Called and they finally sent them out earlier 2016. Tried using them at the gas station and they did not work. Called and they said they would send out replacement cards. Finally tried...

Kohl's / Kohl's cash never given

Christopher Fuscellaro on Dec 7, 2016
to whom it may concern i made a purchase on black Friday, in hopes of receiving the offer of $15.00 kolhs cash for every 50.00 spent. so we spent $130.00, I was told they would send my kolhs cash via email, because the Kiosk in store was not able to print. so I called numerous times, on the 6th...

Kohl's / Lost credit card replacement (2nd request)

S. Helweg on Nov 3, 2016
On September 25, 2016, I requested a new credit card to replace the one which was lost. I was told it would be 2 to 4 weeks before I would receive it. On Nov. 3, 2016, I called back to #855-564-5747 and spoke to a lady (did not get her name) and told her I still had not received my card...

Kohl's / Yonkers NY LP stopped and embarrassed me for no reason or evidence of me doing anything wrong

JesseWilson77 on Sep 22, 2016
Hello, I was recently at the Kohl's store in Yonkers NY with my wife so she could return items we bought for our sons at the beginning of the school year. My wife had her cancer treatments right before we went to Kohl's that day, and as the lines are normally longer then 20 people at any...

Kohls.com / Diadora soccer bag with free ball as a gift

Linda Wickson on Aug 20, 2016
I purchased on line a Diadora Squadra Soccerbag that was offering a free gift with the purchase (a free soccer ball) to be included with order. It specifically asked what size and color in the drop down. When I got my order I did not receive the free soccer ball. It is not listed in the...

Kohl's / Wasn't able to order

Bisij5ka on Aug 5, 2016
Purchased some clothing from www.kohls.com for me and my daughter. They cancelled my order with no reason and wasn't able to explain anything. Then I placed my order again and later received a message stating that my order was cancelled! I thought that maybe some items were not in stock and...

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