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Kohl's
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www.kohls.com

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1.6 683 Complaints
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Kohl's Complaints 683

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J
8:31 pm EDT

Kohl's Credit card

I always pay my balance off right away. For some reason $5.02 was remaining but my auto pay would pick it up... right? Wrong! Once I realized I had a $5.02 balance 35 days later -10 days after my due date I paid my bill. Too late Kohl's already reported it to the three credit bureaus. In my 30 years of having credit cards I have never been late or missed a payment. Now this $5.02 ding on my credit report will be with me for 7 years. If you have a Kohl's card - destroy it!

Claimed loss: 50 points on my credit score

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9:44 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

As a person who is very concious of my credit score, EVERY single card I own is set to Autopay with either the entire balance paid off or a set amount with every statement. I rarely check my card statements each month knowing that the account is on Autopay. With that being said, this is the 3rd time Kohl's has cancelled my Autopay setting on my account...

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10:03 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I ordered 2 night gowns on kohl.com on11/11/23 Order#[protected]. After waiting over 3weeks I called their customer service dept to find out when I could expect my delivery. I was told to wait until Dec.5th. I called again a few days after that date and this time I did chat instead. The agent insisted I would receive said pkg in 48 hours. I asked for a...

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Is Kohl's Legit?

Kohl's earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Kohl's to be a trustworthy company. Although there's a 16% resolution rate for customer complaints, which deserves attention, Kohl's is known for their high standards and safety. If you're thinking about dealing with Kohl's, it's wise to check how they handle complaints.

We found clear and detailed contact information for Kohl's. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Kohls.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Kohls.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Kohl's as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Kohl's and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Kohls.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Kohl's has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 683 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Kohl's has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
  • We conducted a search on social media and found several negative reviews related to Kohl's. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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A
11:37 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Kohl's Online account/card registration

No reminder email before the late fees or interest charge. I received this email on 30th Nov, why dont you guys email me before the late fee and why 10 days after?

My due date is 11/21 for late fee and 11/24 for interest and I received a post mail at my address on Dec 1

Online payment link doesn’t work, gives an error message at this url- check https://cs.kohls.com/app/answers/help_topic/c/17

When I register using my last name, date of birth and last 4 digits of sin, it doesn’t recognize me (check attached image). Why doesnt your system recognize my details?

I never received a credit card from kohl’s, every time i go to the store i have to login with my SSN details.

With all your persisting issues, how do you expect your customer to pay the bill on time? On top of that you keep adding late fees when your customer is struggling with these issues.

Claimed loss: 2 weeks of late notice and struggle to open an online account.

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11:56 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Kohl's Credit card

Kohl's cancelled my credit card for inactivity. I am angry about this because I have good credit. I moved to where the nearest store is an hour away. I like to look in person at the items I want to buy. I have bought several things from Kohl's recently and had to use another credit card but have missed out on benefits by not having my Kohl's charge card. This has not happened to me with any of my other credit cards.

Desired outcome: Reinstate credit card without hard credit inquiry. I don't want to be punished because Kohl's decided to cancel my card

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2:09 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I was a loyal customer until today 12/03 at store #1181 at 4:41 pm when I encountered the similar issue that I had a year ago. The way a return is calculated even when Kohl's fault not the customer's fault, the customer loses the Kohl's cash earned. Last time, I gave up on trying to contact customer service, and just forwent the Kohl's cash that I lost...

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3:48 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I filed a complaint with the ftc & maine attorney general. We purchased a sampler kit of cologne. It offers 1 free full bottle picked from 7. It specifically says "you may redeem your scent certificate on kohls, com. 1st we went to an augusta maine store to turn in the coupon. They had none. There was 1 bottle in the whole state about 3 hours away from...

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J
7:29 pm EST

Kohl's Bought braun coffee maker and they do not carry and claim cannot get new carafe

Bought 14- cup Braun coffee maker in spring 23. Carafe broken November 23. When I tried to get the part from Kohl's they only had one carafe and said it was for Braun coffee maker. When I received the part, wrong size. Tried to get Kohl's through their 'customer service' number, on hold over 10 minutes, they disconnected me. Tried again, informed me that they cannot get correct part and that it is up to me to keep checking website to see if it becomes available. That is their only solution.

Desired outcome: If they cannot provide a part for item they sell they should replace item with new coffee maker of equivalent value. All I really need is the carafe, but I cannot wait an undetermined time to have coffee again!

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Update by Jo Opl
Nov 13, 2023 7:22 pm EST

Bought product in spring 2023. Carafe was broken on [protected]. Went online to get a replacement carafe on that date, and was shipped a 12-cup carafe. Arrived on 11-13-2023, and does not fit. Contacted Braun via website, and they did not have a page that even listed that they make coffee makers. Through their messaging option, discovered 1. There is no replacement available from Braun for the 14-cup carafe 2. They referred me to the store where it was purchased for replacement. 3. Store informed me that the 'part' is unavailable and there is no alternative for the carafe. 4. Without the correct size, the coffee maker is useless.

Efforts to speak to a human at Braun failed. 'Chat' pretty much said you are s.o.l.

So, I am in possession of a relatively new, expensive coffee maker that is useless.

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K
5:18 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Online when you pull up the item it count up one price and when you add it to your cart, it's another amount. I called and talked to three different employees of Kohl's. After about an hour on the phone, I was told by the first guy I dealt with that I didn't have an account with your company. About an hour, she found the website that I was on. The second...

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5:59 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Could not find an email address so am using this forum. I have been a loyal Kohl's customer since the Wood Village/Troutdale Oregon store opened. I was so excited to have one in the area. Then one opened in the Gateway Shopping Center. Much closer but smaller. I have had so many people tell me that they don't shop there because the cannot find anything to...

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3:28 pm EDT
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Kohl's Requesting a statement, trouble understanding rep, no follow up on rep end

Last month I requested my paper statement for the last two months, 9/26, never received anything, I called weekly and was assured it was being taken .care of, I finally asked to speak to a supervisor who said he was out of Wisconsin but lived in Canada, I found him condescending and rude, first told me statement was emailed once I challenged him he said it was mailed out, he saw no notes of my many phone calls. I was given this referenced #9654642. I recd a follow up message asking what I thought of Kohls service which when I read the small print said no reads it and was unable to send at my end. I’ve been a loyal customer for yrs, shame on you

Desired outcome: A sincere apology and a number to call that the rep is able to understand and background noise isn’t kids screaming dogs barking or several conversations going on, very distracting

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A
12:50 am EDT

Kohl's Disapproved for a Kohl's credit card for no reason

I was refused a Kohl's credit card for the reason "Excessive obligations in relation to income." How come? I don't have any bills, I don't carry balances,

paid cash for both my condo and my car by making a distribution from my IRA account, and I pay all my bills by due date or sooner. According to Kohl's letter, my credit score is 860. If this isn't enough, what is it? I guess it's my age of being 72. Despite my age, I am independent and self-sufficient, with a high credit score. I am very disappointed.

Desired outcome: I want to be approved for Kohl's credit card despite my age. Along with an apology.

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2:40 pm EDT
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Kohl's Self service cashiers

Was just at your store, Boynton beach, Fla. to purchase some items. Was directed to the self serve area after being asked if I would pay cash or charge, I said charge. An associate assisted me, since I think it’s just the start of self service. However since I did not have my kohls charge was told I could not use another charge to get discount. I said I had my drivers license which I usually pull out instead of my kohls card. However this time was told had to go back to a register with a human to process. I decided not to go thru that process, just left without items!

I will not be using kohls any longer, because of this changeover and my experience!

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P
12:17 pm EDT

Kohl's Sharing my information.

I received a bill and noticed that my information is being shared. It gave a phone # and website to contact to have this limited. I am allowed limited calls at work so I tried to handle on the website. I was on a chat and explained my situation. I was told I would be transferred to the department to take care of it. However, I was actually transferred to another site that wanted me to sign up for their services to do what I am requesting. Even though they they were generous to offer the first month at $5.00, I'm smart enough to know after that the real charge will start being deducted from the payment option I chose. I don't feel I should have to go through another company to simply have my information be held confidential. If this is such a big hassle, it will end up best that my husband and I both close our Kohl's account.

Sincerely,

Phylis Shropshire

[protected]@yahoo.com

Desired outcome: Have my information not be shared.

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3:34 pm EDT
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Kohl's Gender neutral dressing rooms

I have recently become aware that the dressing rooms at my local Kohl's are now gender neutral. I haven't shopped for clothes at Kohl's for a while and was unaware, until I asked, that the policy changed about a year ago. I have been a member of Kohl's for 20 years and frequently shop at a store conveniently located near my home (5 miles). I have a LOT of clothes from Kohl's.

I want to say that I will now be changing my shopping habits and will no longer be shopping at Kohl's. This policy of trying to be "inclusion" has in turn "excluded" others who hold opposing view points.

I could give you a list of why I disagree with your policy, but I don't think it will make a difference or persuade those on a corporate level. I am sure that I am not alone, however, that there are others who would agree with me and no longer shop at Kohl's.

Desired outcome: Reinstate policy of separate gender (sex) dressing rooms. Also reinstate separate children's and lingerie dressing rooms.

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6:24 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

On Saturday 9/26/23 I visited Kohls in Brandon, FL., store was very busy, and sales associate was shuffling customers to the new self-checkout. There was no direction or assistance, I used my Kohls pay app. Total cost was $420.51. On Sunday 9/27/23 I visited Kohls in Orlando, FL, store was not busy, and sales associate was very helpful. She told me that...

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8:27 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

My wife went to Kohls in San Jose, CA in June and purchased a small necklace as a gift for a friend. The Kohls associate told her that she could get 20% off of the purchase if she signed up for a Kohls card…the associate would also get “credit” for getting a customer to open an account. My wife opened an account, changed the necklace to the new account...

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6:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kohl's Return

I am a grandmother with some money! Only charged for the extra savings...

I had a standing purchase date for my grandchildren at school time.

I had charged thousands years ago but could not remember why I chose to stop my purchasing at Kohls...today I remembered!

I was on the phone about 30 minutes today. Very easy problem. I had a delivery to me that should have been sent to my grandson in another state.

I remembered changing the address, but, I am older now and it could have been my mistake (I doubt it).

Took a while to settle on 1/2 shipping on a 3 day ship. She promised a "free ship" label too for my return, never got it.

Got off from the operator and checked my acct and I was charged full price for each item and full price for shipping...never got a $20 dollar coupon either. lol!

Check your account everyone!Welcome David ...(COO). Hope you can straighten things out. Diane...

Desired outcome: I just spent 45 dollars to overnight ship to my grandson...don't think I will see any of that money from you.

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4:49 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Kohl's Refunds

today I closed my account out after no satisfactory from the representative. In july my statement was 85.00, paid that in full, in july ordered clothing's from Kohl's about 223.00 and my August statement came in with a balanced of 179,00 which was due August 1st, that balanced was paid in full. After August 1st I purchased 77.41worth of clothing's, I returned all the clothing's back August 12th,they debited the clothing's I brought in July which brought that total down 163.00 plus the returned of 77.41 which gave me a returned total 244.00. I called the company today and the representative states I only have a 84.00 refund. Look i paid a total of 264.00 in cash and returned 244.00 of items which equal 508.00. I have no clothes and no money. I know nothing will probably come out of this, but the adding and subtraction not matching up

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1:46 pm EDT

Kohl's Late charges

I have received a series of late charges plus interest on late charges. Local customer service removed some of the charges, but not all. I am a retired from Kohls employee as is my wife and have never over the years incurred a situation such as this. I spoke with Sabastion and his supervisor, both of whom spoke fast and was difficult to understand. The amount the complaint is $15.00 which we requested to have removed. This was refused and we closed our account after such poor customer service. In the years we worked for Kohls. the customer was a top priority. I am sorry the customer is no longer thought of in this way. I would like a response, My e-mail address is [protected]@aol.com.

Desired outcome: $15.00 removed and our charge reopened

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About Kohl's

Screenshot Kohl's
Kohl's is a retail chain offering a wide range of clothing, shoes, accessories, and home goods. They cater to families with products for men, women, and children. Additionally, Kohl's provides online shopping and in-store pickup services. Their rewards program offers discounts and savings opportunities.
How to file a complaint about Kohl's?

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1. Log in or Create an Account:
Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the Complaint Form:
Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
Summarize the main issue with Kohl's in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Kohl's.
- Mention key areas of concern.
- Include relevant information about any transactions with the company.
- Describe the nature of the issue.
- Explain any steps taken to resolve the issue and the company's response.
- Share the personal impact of the issue.

5. Attaching Supporting Documents:
Remember to attach any additional supporting documents related to your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
Ensure your complaint is clear, accurate, and complete before submitting it.

8. Submission Process:
Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint or review about Kohl's on ComplaintsBoard.com.

Overview of Kohl's complaint handling

Kohl's reviews first appeared on Complaints Board on Aug 14, 2006. The latest review Credit card was posted on Mar 14, 2024. The latest complaint billing was resolved on Nov 01, 2014. Kohl's has an average consumer rating of 2 stars from 683 reviews. Kohl's has resolved 112 complaints.
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  1. Kohl's Contacts

  2. Kohl's phone numbers
    +1 (855) 564-5705
    +1 (855) 564-5705
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    100%
    Confidence score
    Kohls.com
    +1 (866) 887-8884
    +1 (866) 887-8884
    Click up if you have successfully reached Kohl's by calling +1 (866) 887-8884 phone number 0 0 users reported that they have successfully reached Kohl's by calling +1 (866) 887-8884 phone number Click down if you have unsuccessfully reached Kohl's by calling +1 (866) 887-8884 phone number 1 1 users reported that they have UNsuccessfully reached Kohl's by calling +1 (866) 887-8884 phone number
    Customer Service
    +1 (855) 564-5748
    +1 (855) 564-5748
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    Kohl's Charge
    +1 (855) 564-5751
    +1 (855) 564-5751
    Click up if you have successfully reached Kohl's by calling +1 (855) 564-5751 phone number 0 0 users reported that they have successfully reached Kohl's by calling +1 (855) 564-5751 phone number Click down if you have unsuccessfully reached Kohl's by calling +1 (855) 564-5751 phone number 0 0 users reported that they have UNsuccessfully reached Kohl's by calling +1 (855) 564-5751 phone number
    Yes2You Rewards
    +1 (262) 703-7000
    +1 (262) 703-7000
    Click up if you have successfully reached Kohl's by calling +1 (262) 703-7000 phone number 0 0 users reported that they have successfully reached Kohl's by calling +1 (262) 703-7000 phone number Click down if you have unsuccessfully reached Kohl's by calling +1 (262) 703-7000 phone number 0 0 users reported that they have UNsuccessfully reached Kohl's by calling +1 (262) 703-7000 phone number
    Head Office
    +1 (877) 342-4337
    +1 (877) 342-4337
    Click up if you have successfully reached Kohl's by calling +1 (877) 342-4337 phone number 0 0 users reported that they have successfully reached Kohl's by calling +1 (877) 342-4337 phone number Click down if you have unsuccessfully reached Kohl's by calling +1 (877) 342-4337 phone number 0 0 users reported that they have UNsuccessfully reached Kohl's by calling +1 (877) 342-4337 phone number
    Merchandise Departments
    866-887-8884
    866-887-8884
    Click up if you have successfully reached Kohl's by calling 866-887-8884 phone number 0 0 users reported that they have successfully reached Kohl's by calling 866-887-8884 phone number Click down if you have unsuccessfully reached Kohl's by calling 866-887-8884 phone number 2 2 users reported that they have UNsuccessfully reached Kohl's by calling 866-887-8884 phone number
    More phone numbers
  3. Kohl's emails
  4. Kohl's address
    N56 W17000 Ridgewood Drive, Menomonee Falls, Wisconsin, 53051, United States
  5. Kohl's social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 21, 2024
  7. View all Kohl's contacts
Kohl's Category
Kohl's is ranked 4 among 124 companies in the Retail Stores category

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