Sam's Club review: Home non-delivery

Sam's Club in Texarkana, TX, has a recurring, serious problem with the home delivery service provided by Spark. Deliveries consistently have missing items. And on Saturday, the overdue delivery ended in non-delivery, of which I received a text message that my $75 grocery order had been delivered. This unacceptable occurrence resulted in my spending hours to get the problem resolved.

I was supposed to receive my home delivery of groceries from Sam's Club between 1:00 PM and 3:00 PM. When I had not received my order, I finally reached out to Chat at 4:30 PM and the rep said it would be taken care of.

Shortly after 5:00 PM, I received a text message that my order had been delivered. This was false as I sat near the front door, did not receive my order and was charged for it.

The local store provided the phone number for Spark, but the rep from that company stated the order had been delivered. Well, it may have been delivered to another person's home, but not mine, and I was charged for it!

Fortunately, the local store came through and called me to come pick up the order. The leadership shown at the club was appreciated.

But the issue remains with the delivery service Spark. There were missing items from two deliveries before this occurrence. Are the Spark drivers stealing products? No photograph was provided for this particular order which is customary for home deliveries.

Sam's Club has a serious issue that questions my loyalty. One should not spend the better part of one day to receive a simple grocery order. Put a fork in it!