Menu
For Business Write a review File a complaint
Sam's Club

Sam's Club review: Tire service area 1

R
Author of the review
6:44 pm EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I arrived at the service area at 2:30 PM for a 3PM appointment for a tire installation. All of the service parking areas were covered up with cart storage. Not only that but there is no longer a waiting room. According to an employee, this decision was a direct result of upper management at this store. As far as the actual installation, it was completed in a timely and professional manner.

Desired outcome: Restore service parking area and waiting room.

Confidential Information Hidden: This section contains confidential information visible to verified Sam's Club representatives only. If you are affiliated with Sam's Club, please claim your business to access these details.

1 comments
Add a comment
C
C
C. Gusikowski
Jul 23, 2024 7:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You show up early for your appointment, ready to get your tires installed, and you can't even find a proper place to park because the service areas are filled with cart storage. And then, to add insult to injury, there's no waiting room? It's a clear sign that upper management at this store is completely out of touch with what customers need.

Despite all that, at least the tire installation was done professionally and on time, which is great. But they need to understand that the customer experience starts the moment you arrive. You deserve better treatment and facilities while waiting for your service.

You should definitely let Sam's Club know how this affected your experience. Use social media to highlight these issues and tag Sam's Club. Demand that they reconsider these poor management decisions. Stay vocal and ensure they make the necessary changes to improve the overall customer experience. You deserve a hassle-free and comfortable service visit.

More Sam's Club reviews & complaints

Sam's Club - plus card membership 53
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sam's Club - do not purchase jewelry there 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sam's Club - beware of sam's club computer warranty 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sam's Club - scam artist 30
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Sam's Club Contacts

  2. Sam's Club phone numbers
    +1 (888) 746-7726
    +1 (888) 746-7726
    Click up if you have successfully reached Sam's Club by calling +1 (888) 746-7726 phone number 1 1 users reported that they have successfully reached Sam's Club by calling +1 (888) 746-7726 phone number Click down if you have unsuccessfully reached Sam's Club by calling +1 (888) 746-7726 phone number 0 0 users reported that they have UNsuccessfully reached Sam's Club by calling +1 (888) 746-7726 phone number
    100%
    Confidence score
    Customer Service
    +1 (479) 273-4000
    +1 (479) 273-4000
    Click up if you have successfully reached Sam's Club by calling +1 (479) 273-4000 phone number 0 0 users reported that they have successfully reached Sam's Club by calling +1 (479) 273-4000 phone number Click down if you have unsuccessfully reached Sam's Club by calling +1 (479) 273-4000 phone number 0 0 users reported that they have UNsuccessfully reached Sam's Club by calling +1 (479) 273-4000 phone number
    +1 (479) 621-5537
    +1 (479) 621-5537
    Click up if you have successfully reached Sam's Club by calling +1 (479) 621-5537 phone number 2 2 users reported that they have successfully reached Sam's Club by calling +1 (479) 621-5537 phone number Click down if you have unsuccessfully reached Sam's Club by calling +1 (479) 621-5537 phone number 0 0 users reported that they have UNsuccessfully reached Sam's Club by calling +1 (479) 621-5537 phone number
    +1 (479) 277-8657
    +1 (479) 277-8657
    Click up if you have successfully reached Sam's Club by calling +1 (479) 277-8657 phone number 0 0 users reported that they have successfully reached Sam's Club by calling +1 (479) 277-8657 phone number Click down if you have unsuccessfully reached Sam's Club by calling +1 (479) 277-8657 phone number 0 0 users reported that they have UNsuccessfully reached Sam's Club by calling +1 (479) 277-8657 phone number
    +1 (479) 369-9989
    +1 (479) 369-9989
    Click up if you have successfully reached Sam's Club by calling +1 (479) 369-9989 phone number 0 0 users reported that they have successfully reached Sam's Club by calling +1 (479) 369-9989 phone number Click down if you have unsuccessfully reached Sam's Club by calling +1 (479) 369-9989 phone number 0 0 users reported that they have UNsuccessfully reached Sam's Club by calling +1 (479) 369-9989 phone number
    Licensed Optician
    More phone numbers
  3. Sam's Club emails
  4. Sam's Club address
    Privacy Office, MS #0160, 702 SW 8th Street, Bentonville, Maryland, 72716-0160, United States
  5. Sam's Club social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 05, 2024
  7. View all Sam's Club contacts
Sam's Club Category
Sam's Club is ranked 3 among 124 companies in the Retail Stores category