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Dollarama Complaints & Reviews

Dollarama / a dollorama policy

Da
May 17, 2019

Hi, My name is Daisy. I was in one of your store in Atholville NB, Canada, may 17 2019. I was there with my daughter, she was searching for a toy to buy as I given her money (5$). Unfortunately the one she really wanted was open and missing a piece. She's only 5 years old. I said to her no...

Dollarama / about the cashier

Li
May 16, 2019

I was shopping at the Dollorama store, 295 Portage Ave on May 15 th between 3:00 p.m. and 3:30 p.m. and the cashier with yellow hair, with ponytail was rude and besides, she was sticking her finger in her mouth to get saliva because she could not open the plastic bag. It was disgusting!...

Dollarama / 15l storage box with cover

Tr
Apr 26, 2019

This item was selling at 3.50 per box. Once they seen it was a good seller the price was increased to $4.00 per box. But what I don't understand is the fact the the item did not change and not even the sku. I can buy the same exact item t walmart, same price, free delivery. I just find it...

Dollarama / gift card purchase

Pr
Apr 15, 2019

Hello, On March 27, I bought a few items from the Dollarama store at Dundas and Hurontario in Mississauga. I spent $78.07 on items from the store $25.00 of which was a gift card. I bought the gift card for my mother -in-law birthday as she is a recovering cancer patient and we wanted to...

Dollarama / false accusations

Ma
Apr 14, 2019

On Sunday April 14/19 at approximately 3:15 P.M. I was in this store when I was approached by a female employee to look inside my bag. Upon entering the store I grabbed a cart, but eventually only had 3 items in the cart. So I put the cart back & grabbed the items & proceeded to carry them...

Dollarama / pistachio nuts

Ch
Apr 09, 2019

Hi my name is Charlene am irish and staying in the Danforth Scarborough area on holidays I purchased a bag of nuts from ur store yesterday opened them today and ate them I had 1 that the texture didn't seem ryt or tatste I turned on the light to gave a look and there is some kinda of...

Dollarama / customers service

Ta
Apr 07, 2019

Costumer service extremely poor at this location. I went in the store at about 10 pass 11, in the line there was about 10 costumer and 1 cashier. I inquired if she was going to call for back up and I was told that their was no one to call for back up. The other lady could help because she...

Dollarama / condition of the store itself

Ja
Mar 25, 2019

To whom this may concern: Upon moving in to the LaSalle area in October 2018 I went to this store as I always do no matter where I live and I have to say out of all the Dollarama stores I have been in this one in my opinion is an accident waiting to happen and also did today (March 25, 2019...

Dollarama / hair color products missing from the box.

Bo
Mar 20, 2019

Hello Dollarama, March 20, 2019 I went to the Dollarama at Edmonton City Centre on March 5, 2019 and bought 2 boxes of hair color. When I got home, I realized that the products in one of the boxes was missing. I phoned Dollarama about 1.5 hours after leaving their store. The man that...

Dollarama / customer service

Sc
Mar 17, 2019

I was with my family and friend at this store to buy some items. At the time of payment, the cashier asked if I needed bags. I asked him if there's a charge for a bag. His reply was simply RUDE and with dry face attitude, saying that the government charges for the bags and not me. I wa...

Dollarama / customer service - in store

Ik
Mar 17, 2019

Hi, We have been a regular customer until today but I would like to avoid the Cranbrook, BC Dollarama starting today on-wards owing to a bad experience from your staff. That lady (don't remember name) claimed to be a Manager herself but she doesn't seems to be. Rude behavior...

Dollarama / false accusations/defamation of character

Ja
Mar 16, 2019

On Thursday March 14, 2019 at approximately 2:30 pm I attended the store to buy a few items. I love shopping at the Dollarama stores as they are constantly getting in brand name and as seen on tv items and I like to see what's new and purchase the items before they are all gone. They never...

Dollarama / false accusations

Ma
Feb 18, 2019

Sir, Today (October 14 2018) I was in dollarama in Wellington rd near Metro in London Ontario. I was approached by a supervisor in front of many other customers and I was loudly told that I was not allowed in the store due to my being seen shoplifting previously. I was threatened with being...

Dollarama / racial profiling

Co
Feb 04, 2019

Today as I was shopping for birthday decoration and other items as soon as I came into the store one of the employees left one of the aisle and called for security for aisle 1 and that's the aisle I was in another employee came to the same extact aisle that I was in same spot but behind me...

Dollarama / employees

Ka
Jan 30, 2019

Store was going to be closed i have to walk 15 min to reach there store (horrible weather 29 jan 2019 snow storm) to get tylenol because it was cheap for me there. I was badly sick.the moment i reach lady closing the door i request her please let me take tylenol i am very sick i walked in...

Dollarama / management at store 470

Pa
Jan 07, 2019

I am writing to file a formal complaint against the manager of te store 470, Mark Price, and the district manager, Niles jenkins. I have been treated very unprofessionally and unfairly and have been let go for unfair reasons. I have still not received my final pay and i have been fighting...

Dollarama / racial discrimination

Zh
Dec 28, 2018

At 2:30pm, when we made pmt, two employees are talking about Chinese in front of us( 4 chinese). They were complaining that they re so tired about those Chinese who don't speak English and French. However, we understood everything. The cashier didn't talk to us at all, and didnt show...

Dollarama / fired for no reason

Mj
Dec 27, 2018

My dad pass away I took one day off went in to work the next day the employees were walking all over my jacket told them to have respect for my stuff I spoke to the manger and she fired me !!! She claims that the employees said I was yelling and screaming at them which was a lie she also...

Dollarama / froot loops

Ma
Dec 23, 2018

I have purchased froot loops for my breakfast from dollarama as I was passing by it in scaraborough town Center, it being Christmas the store was super busy, so I quickly picked my froot loops and billed it. The next day I eat it and start throwing up and on close examination I see that...

Dollarama / customer service

Br
Dec 17, 2018

Timmins store, park road square brunette road. Customer service is totally unacceptable. Line up constantly half way down the store.. I was in there today line up was all the way to the back wall. Everyone was lines up in the party section where stood the store manager, and 2 associates. One...

Dollarama / cashier that lick the tips of their fingers to open bags!!!

Ma
Dec 16, 2018

I have been to a few dollarama location and i have never complained but i have to now! cashiers!!! do not lick your fingers when you open bags! im going to assume dollarama trains them too because ive seen this in 2 stores already!!! i purchased $30 worth of stuff that i dont want to use...

Dollarama / manager/security guard

An
Dec 10, 2018

As I walked into the Dollarama at this location, 10232 Whalley Blvd, Whalley, Surrey, BC V3T VH2.I was followed by the security guard he followed me into every aisle and made me feel super uncomfortable. The way he was watching me I have never felt this experience in my life as I literally...

Dollarama / young cashier man disrespectful

No
Dec 05, 2018

Hi there I would like to complain about a cashier (tall young man, brown hair) working at the dollarama on Bathurst and Bloor, downtown Toronto. I went at the dollarama on Dec 5 2018 at 6pm. When I got to the cashier with my basket full of products the cashier started to scan the product...

Dollarama / poor management

Co
Dec 05, 2018

The problem with Dollarama is getting some one to intervene when bullying occurs in workplace. I'm a disabled person who loves working. I work at the store on Morrison St in the old Target Plaza in Niagara Falls. My bully of a boss Sandy and her sidekick Holly can't seem to be stopped...

Dollarama / their manager made me cry

Fr
Nov 05, 2018

I have never been so blatantly treated like a pile of shit than I just was by your Oshawa Manager. I'm crying in my van. I will never be caught dead in your store again! I asked to switch an item I lost the receipt for. A simple no would have been fine. She publicly belittled me. She shut...

Dollarama / lineups

Ch
Nov 02, 2018

Everytime I go into a dollarama, 9 times out of 10 there is a lineup. I ALWAYS have to ask the cashier to ask for help on cash. One employee told me that they get in trouble if they ask for help & then the other cashier came up and gave her trouble for it so I spoke up and told her that I...

Dollarama / customer service

Ge
Oct 29, 2018

So rude to be true, few days ago I was shopping at dollarama located on Cross Avenue in Oakville ON. When I heard a lady referring to the customers as a stupid peoples, I think this Middle East lady is the manager, I was so upset hearing such commenits a customer was there paying, I don't know...

Dollarama / balloon / blowing some balloons

Me
Oct 26, 2018

To whom it may concern, I have called at the Dollorama in Rockland, Ontario on Friday October 26. I ask the lady if they would blow the Heluim balloons that I bought, she said yes it would cost $2.00 per balloon. My husband went to the store in the evening and he was told by the cashier...

Dollarama / toys I buy from the street in lansdowne mall

Su
Oct 21, 2018

I have bought my grandson several toys from your store and 89 %of the toys are broke when we open the package. Today I bought him a car that you step on and it is supposed to launch the car but guess what it was broke when we opened the package. Last week I got him a bow and arrow and the...

Dollarama / a manager

Ch
Oct 13, 2018

I wish to complain about how a manager in the steinbach dollarama treats her employees like we are 5 years old and she has cut hours for us and given them to herself which is not fair. In my opinion the store was run better with just one manager before this one came back. I'm not sure if...

Dollarama / dollarama employees' bad language and attitude

Ca
Oct 12, 2018

To whom it may concern, The incident occurred on Oct. 11/2018, 11am. The location is located in Scottsdale Mall, Delta, B.C. My friend is from Taiwan and came to visit me a week ago. I had a meeting for Cougar Creek Streamkeeper Team, and decided let her shopped inside the Scottsdale Mall...

Dollarama / customer service

Co
Oct 05, 2018

When I went to this location today and was inquiring with one of the employees about the charging cords that are blocked off from anyone accessing them, so I had to come up to the cashier counter to ask, i believe she was the manager there she was very rude and cut in front of me to reach...

Dollarama / green acres plant supports

Je
Sep 19, 2018

On September 9, I purchased 6 Green Acres Plant Supports. Four of them were priced at $2.50 and two were priced at $3.00. All 6 were scanned in using one at $3.00. When asked why I was told that whatever they scanned at was what I was to pay. Why first of all do all items (as shown in...

Dollarama / not pricing their items is wrong.

De
Sep 09, 2018

Dollarama is not a dollarstore anymore. They are not pricing a lot of their items. Customers can assume they are a dollar because if there is no price it is consder a dollar. Recently i went to buy markers. 3 packs. Couldn't find price anywhere. Asked instore employee to find price. He...

Dollarama / oven mitts

Ba
Aug 28, 2018

I bought 2 oven mitts at dollarama. I used them to take out a tray in the oven and was shocked to see that the exterior part was burnt right off and the white interior was stuck to the tray I removed from the oven. I could not believe it! Had I held the tray just a bit longer, I would have...

Dollarama / bad service

Ka
Jul 07, 2018

We were at dollarama at 7601 Weston Rd in Vaughan, ON on July 7th. A cashier was so slow scanning our items plus she didn't know how the machine works. Transaction wasn't transferred to the terminal (we could tell it's still showing "welcome" instead of Tota amount but she kept making u...

Dollarama / store manager yelling at my kid without apologize

Ao
Jul 07, 2018

I went to the store to buy something with my friend and 2 kids. The kids beside us and play with them self generally but of course they made some sound. All of sudden one of the lady came stand about 5m away and yelling at my kids. Saying" If you not keep quite now, you 2 will be out side...

Dollarama / product labeling and customer service

Sh
Jun 25, 2018

I was at 101 Clair Rd E, Pergola Commons, Guelph, ON N1L 0J7 today and I recieve Very bad customer service, employees doesn't know how to talk to customers. I bought a cleaning product which was not having any label on it nor on the stack and I believe that the unlabel product Is for $1...

Dollarama / cashier intentionally dropped item after scanning

Sh
May 28, 2018

Date of incident: May 28, 2018 @ 19:36 My son noticed that the cashier scanned an item, dropped it without putting it in the bag. She looked and continued scanning. I exited the store and threw my receipt in the garbage bin. My son went through all items in the car we knew that the item she...

Dollarama / employee at store 357 — jackson square hamilton, ont

Mo
May 18, 2018

I shop at the Jackson Square Dollarama several times a week and I spend hundreds of dollars a month in that store. Today I had a confrontation with two employees at that store. I don't know their names because they wouldn't tell me. I ride a scooter as many, many people do in downtown...