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Spencer's
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Spencer's
reviews & complaints

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18 complaints
10 resolved 8 unresolved
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Spencer's - Manager

I was in Spencer’s may the 16 2020 the manager she was rude she was yelling at me I was just there to browse she was very very unprofessional I ask her her name she said Jess and she was the manager and she could do what she wanted I don’t know what her situation was but not happy at all if something is not done with her I will take to the corporate I will call the corporate my self nobody needs to be treated in that manner

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L
3:39 pm
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Spencer's - Employee

Tall skinny brown haired manager, black beanie told me I couldn't enter the store without a mask. Explained I didn't have one and no other store had forced me to put on a mask. It's my choice to not wear one. I had planned to buy a lava lamp for my son but I'll be taking my business to Walmart or somewhere else so I told him I wasn't putting on no mask and left. Very unprofessional and rude.

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B
10:17 am
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Spencer's - Store manager and other employee

Went to Spencers in Bellis Fair Mall in Bellingham, Wa on 12-16-2021 yesterday. I witnessed a very disturbing event of the store manager, (that's what she called herself) verbally threatening a customer in a high pitched voice. The customer had a mask on that slipped down to almost the bottom of nose, Not off the nose. Then the customer said to her it keep...

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J
11:26 pm
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Spencer's - Service manager

On Friday November 11 2020 my son, nephew and his friend went to visit our local Spencer's in El Centro CA. They rode their bikes there and always carry backpacks with their drinks and belongings. While at the store a person who identified herself as the store manager approached them and asked if they were stealing. Because they looked "suspicious" because...

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K
3:32 pm
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Spencer's - Online order

I made an online order for $60 well over a month ago and never heard anything about it. Finally I called FedEx to find out why I have yet to receive my order and they tell me they lost it and I needed to contact sensors. I contacted spencers and they told me in 3 to 4 days it would be resolved and they would re-ship my package. OK no problem. Nearly 3 week...

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D
12:33 am
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This review was chosen algorithmically as the most valued customer feedback.

Spencer's - Rude Employee Made Assumptions About My Friends and I

I was with a group of friends and we were browsing through the store casually. Not only did several employees come up to us repeatedly but they also kept looking at us. I saw some cute gift bags and when to take a picture of one to ask my mothers opinion and an employee, a tall, pale, white male with dark hair abruptly told me I was not allowed to take...

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C
8:35 pm
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Spencer's - Accused of stealing

Today March 4, 2020 My daughter, Kaylee Patrick & I, Chasity Clark (205-723-6889) went to Spencers in the University Mall just hanging out & looking around. As I was looking at the jewelry I noticed a necklace that the pendant was missing I moved it to look at the one behind it then moved to another section. We left & went to Earthbound to look for some...

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C
4:19 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Spencer's - discrimination based on employment

The employees at Spencer's have made up serval rules saying the employees of auntie Anne's can not enter their store because they "made an agreement" that we can't be there when on break or even if we are simply wearing our uniform having just get off form a shift with our manager and district manager which when double checked with said managers that...

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M
10:19 pm
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Spencer's - male spencers employee

I had purchased one pair of nipple barbells from spencer for $10 dollars I realized once I got home I had gotten a 16g instead of a 14g I went today to return or exchange them and a male worker asked if I needed help I told him I got the wrong gauge and I hadnt opened them and he said I could exchange them so I did but I did the buy 2 get 2 free so 4 pair...

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C
7:51 am
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Spencer's - harassment by employee toward another store

This is a complaint on behalf of the crew members at Auntie Anne's from the Columbia mall location We have had a problem with one of your employees Victoria Smith at Columbia MO Columbia mall coming over and harassing staff at Auntie Anne's. On Thursday, November 14th she verbally abuse staff with profanities and attempt to instigate an argument with staff...

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J
6:17 pm
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Spencer's - employee

We walked into the store and my sister who is into BDSM took a whip and whipped my leg. To show me how it feels an employee then came and told us not to play with it as people take it very seriously. I then walked away towards the wallets in which she followed me when I noticed her doing absolutely nothing but staring at me I walked towards the toys again...

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K
3:58 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Spencer's - jewelry

I stop into spencers all the time to pick up new jewelry. One of i guess the new girls ive never seen her there before her name tag said jordan. was standing up front never said a word to me when i walked in and then when i asked her a question about some jewelry she rolled her eyes and told me very rudely "i dont fucking know maybe ask another worker"...

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L
12:07 pm
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Resolved
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The company has left an official comment on the complaint.

Spencer's - bookbag

The reason for this complaint is not because of the bookbag for my 8 yr son, it is because of what came in the box along with my son's bookbag. I understand that your company has novelty items for adults but when purchasing a bookbag for a child you should never put in the box to go along with it a paper on how to clean and take care of your vibrator. That is absolutely disapproving and I'm very discussed with the fact that it happened.

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W
12:00 am
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Spencer's - service by employee

I went into Spencer's on 8/2/19 evening w/a friend & the sales lady (wore her hat backwards & had a nose ring) was very rude & disrespectful to me. I had asked my friend to look at a poster & she says, "Oh ya because you've clearly have never seen a penis in your life..hilarious isn't it?" I'm looking at her in disbelief & my friend says..he's showing me a...

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A
7:18 pm
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Spencer's - adp payroll card

I have been sitting in the parking lot for over two hours unable to get through to internal compliance department because they closed my card for the THIRD time in two months. The first time it was because I dared use my card out of town. The second time for a problem with my tax refund that had nothing to do with me. Last night I cancelled an order online...

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N
5:37 am

Spencer's - Refused to accept the defective item back

Even thought they have a 30 day return policy they refused to accept the defective item back. I asked them many times and they basically said that I was out of luck and they just did not care. These people from Spencer's Online do not honor their own return policy! Totally unreliable and unprofessional company. So remember if you decide to order something from them be ready that in case of any issues no one will help you.

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Spencer's - Products

I have been shopping at Spencer's since they opened at Lansdowne Mall, and have always had issues with the products they sell breaking within the first few days, or uses. I have been a great and loyal customer, having spent well over $3000 there in the past year. Yet any time I try to return something, even if I have the receipt, there is a new excuse to...

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A
4:42 am
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Spencer's - They didn't provide any info regarding your order

I purchased small gift for my friend from the company www.spencersonline.com. It was the worst experience and services I have ever seen before. I didn’t get any info that my order has been sent and when I could get it. I contacted the online chat agent, but he told me that he would provide further info only after he would check the info about me and order. After that it showed that this guy was online, but he hasn’t replied to my emails and messages. I won’t deal with them again, and I hope my review will help other people as well.

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+1 609 645 3300
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