Sam's Club

Placed an order for dog food on Monday, October 7, order was to be delivered on 10/8. Order was delayed, delivery driver arrived on 10/9 to deliver my order only to discover the dog food was not in their vehicle. Driver indicated she would rectify and have the item delivered. Appears Sam's took it upon their self to go ahead and cancel my order instead of fulfilling! Sam's did not notify me of the cancellation. No text message was received, or no email was sent, I discovered the order was cancelled by logging into my account and reviewing the order status. HORRIABLE CUTOMER SERVICE!

I have a self-service payment problem seek help from customer service but 4 ladies customer service where helping only 2 customer at a time for "more than 20 minutes"while there are 3 customer included me in front waiting for more than 20 munutes but they seems don't care but show bad atitude toward me with disrespect toward 78 year old asian person. When talk to supervisor he just take our complain lightly and not reprimend those ladies customer service, slow and ineficient. All they know is to fight with you verbally with no manner of calming down the situition.
For more than 10 years shopping Walmart I have never have this kind of bad ill feeling toward the store(Sam'sClub 8 months membership) This customer sevice in front are not showing they love there job, because they are imcompetent slow and not trying even customers are longing for them to make an effort to hurry up !

To whom it may concern

I have been a member of Sams for several years, until today! My problems started when my Grandson dropped my membership card in my local Sam’s club. I was called by one of your employees that night. I explained my situation and that I would send my grandson to pick it up the next day. She took his name and told me he would need his ID, which by the way has the same address, he is 25 years old. When he arrived he was denied he called me, I spoke to her. In a very “authority way” informed I would have be be there myself. I explained that was not possible and felt my card was stolen and in the hands of a person I did not know or trust! So I went on line froze the account. I went on line and requested a new account and card online. That was June 8 and repeated my effort, June 9. Both times told the card would be delivered in 7 to 10 days. I tried again 3 days ago, I was told a new account was set up and a card would be FedEx I would have it 3 days.

Mind you a lot of the back and fourth is not included here. I called today after I learned online that I should wait another 7 to 10 days. I was told I was to wait again and it can not be rushed. I also wanted to add my grandson to credit and membership, so he would no longer have to deal with any issues like this to is a problem. I found your employees to be over zealous with their “authority” and slow to solve issues. They are rude and thin skinned. I was accused by one bank employee of calling her names when I pointed out the possibility of reasons for her non effort and unprofessional mannerisms. I do not call anyone by arbitrary names as suggested. I have worked hard in my life and respect others for just doing their just doing their job. Bottom line was I will have to wait and then I could call member services.

I am 81 years old with a long credit history. I carry no balances! Of cause I have had problems prior even traveling where banks did their best resolve issues and cards to me with speed in far away places! This is series of employees that need to be retrained. Aggravating me to the point where I told them just close the account.

Sam should keep in mind , that this neighborhood is growing. Across the street from them would be a BJ shortly and a sprouts. Sam’s will not be the only game in town. But at this point, I’d rather go out of town, then do business with your company right now. People do have choices! Just saying. Thank you for getting this matter your attention.

Dolores Murphy-Gallaer

5429 Greystone Drive

Spring Hill Fl 34609

[protected]

I have been searching for a playset for my children for some time. During my search, I came upon an advertisement that Sams Club had for the Backyard Discovery Skyfort iii. It was listed for $862.43, however when I clicked on the link, it stated the playset was $1998.00. I called Sams Club on Sunday March 10th to inquire about the cost. The associate promised me a price match would have be granted, however, I would need to buy the product at full price first. I agreed, believing the price match would be granted as promised. However, when I called on Tuesday March 12 to provide the reference number and tracking information for the price match, they told me another policy was in place and they could not price match me the difference of approx $1200.00, that only a $500.00 compensation would be made.

I am fully understanding of the policy however it was NOT told that to me upon purchase. Had I had known the correct policy, I would not have made the purchase on an item I simply could not afford.

A full price match should be made as a resolution. If it was promised, regardless of the error of the employee, it should be provided to the customer.

On 1/5/2024 I took my tires to Club #04852 (Wesley Chapel, FL) for 4 ties changed at 8:13 am. I received the 1st phone call around 11am, I was told one of the lug nut at the front passenger side was too tight to remove. They can only remove the other 3 tires to install the new tires I purchased. Around 3 in the afternoon I received a phone call telling me that my car will be ready to pick up. I arrived at the Wesley Chapel club before 6PM on 1/15/24. I asked one of the tech at the tire center to show me which lug nut they have problems removing. The tech told me is was broken due to rust when they tried to remove it to install the new tires. I then waited 30 mins to speak with one of the manger on duty, her name is Lindsay she keep telling me that my stud was already broken and she heard the tech called me to tell me it was broken. I heard the tech told me he can't remove it due to rust, he did have a heavy accent. I left the club around 7pm with 3 new tires ( the 4th one is still at the club ). I took my car to 2 mechanics they both told me that studs does not just break off, what is clearly visible is that my wheel lock key was not fully on my lug nut ( by the way they broke my wheel lock key, they told me they replace me with a new one) they initially torque it with a power tool, the cut on my lug nut is a clean break with no rush inside. Only one quarter of the nut broke off while the entire nut is still adhered on the stud! The force was so tremendous that the security lock key was damaged in the process, which indicates they did not use manual application rather they used a pneumatic impact wrench!

sams club tire center said the nut was already broken, but if it was already broken off how did they find the broken piece (The broken piece showed no signs of rust and there was no way the piece could be just hanging around, it snapped off and fell to the mechanics hands!)and how would you break the security key if extreme force was not applied? This is just my professional observation.

Just the labor alone would cost this customer $1200-$1500, because we will need to drill trough the stud and hopefully be able to remove the lug nut all that while trying not to damaged the rim.

I called member service complaint line a week ago with a case number Ref#[protected] they told me someone will either call or email me. I heard nothing. I have been a plus member - a business with Sam's for over 10 years I am extremely disappointed with the treatment and the manager lie about the fact that was the tech fault. I felt they discriminates that I am a woman not knows about cars and I am Asian.

January 11, 2024 Sam's Club #6245 in Harker Heights, TX

The cashier told me that I have to put all items on the belt, even so the items in my cart were with tags upright ready to scan. I asked her to please put the items on the belt. Which she did. Then she told me that I must pack my own items per the new Sam's policy. After she refused to bag my items, I asked for a manager. Cayla, a team leader came over, repeating their new policy does not allow them to bag for the customer. However the cashier next to mine, had no problems scanning another customers cart. This is not the first time, just another day/another cashier.

Nov 24, 2023

$377.09 (2 items)

Order [protected]

The HP Printer was supposed to be delivered on November 26th which is why I went ahead and ordered online rather than going to the store. It still has not arrived and is "stuck" in the system. I have had several critical items I needed to print and am just having to wait for some things and had to go to Fedex to print an emergency document. Beyond disgusted.

I have called customer service twice, and both times someone was supposed to call me back within 24 to 72 hours with a remedy. I received no calls, so I am now on hold so far for 1 hour and 15 minutes.

I have never received worse service from ANY company. Not sure how long I will continue to hold, but at this point I am inclined to cancel the order, never buy anything from Sam's Club again, and warn others of the terrible online ordering experience.

I purchased the Dylan’s sectional couch and took a screenshot of the item with the white glove delivery included for plus members after calling several times to figure out why my order wasn’t progressing and the delivery dates being changed constantly I needed to know when it would be delivered, so I could have my other furniture, sold and moved out of my living room I finally received a call last night about the delivery date canceled my plans today so that I would be home when it arrived, and they put it together only to find out the delivery man was by himself, and there were no orders for him to bring it inside or set it together for me I spent about 2 1/2 to 3 hours on the phone today with two different supervisors And three different representatives to tell them about my situation where I was at first basically called a liar and that it wasn’t on the webpage so therefore I did not have the white glove service after hanging up with Dreka and she offered $150 credit. I found the screenshot that I was talking about originally in this Complaint, I emailed it while on the phone with another supervisor to show them that I was not in fact lying, and after waiting on the phone back-and-forth for about an hour again, she told me that they would not be reimbursing me anything else and that my only option was to contact the company and have them set up a date to come out to my house and set up the furniture that was supposed to be included which is part of why the reason I purchased this item because I am a single mom with six kids I now have the boxes sitting in my driveway with promise of rain since I live in Lynchburg Virginia happening tonight or I can spend money out of my pocket to hire a stranger to come over tonight before it rains and bring in these really heavy boxes in and set up the furniture for me I am furious. I have an empty living room and we cannot go without furniture for days. If not weeks especially with me having six kids obviously somebody dropped the ball. I was accused of being mistaken when I knew what I had read when I purchased the item and now because of somebody else’s mistake I have to either suffer with my furniture getting ruined, and there is no refunds or returns. I’ve already checked that, or come out of pocket a couple hundred if not more dollars for somebody to come over if I can even find someone Tonight. $150 is not even worth the headache that I have had to deal with today. I believe I should get a much higher reimbursement for Sam’s mistake or the suppliers mistake should I say.

I have ordered gatorade powder from sam`s club.

I wanted to cancel the order. The guy said they can not cancel it before shipment. I was surprised but I said ok. After shipment I wrote again. They said they will cancel it. And I got an email saying that it is out for delivery. I wrote again and they said do not worry it will be canceled. Guss what it as been delivered.

I wrote them again and they do not give me the return label. They said they are gonna reach me. Should I believe them now?

I regret being a member of this company.

Complaint #1- While Christmas shopping in the locked perfume section, I could not find anyone to purchase a perfume until I walked several isles and found an employee that said he would send someone to help. Almost 25 minutes later no one showed up. I then went to a register for help and she sent me to a supervisor which took another 10-15 minutes. There were no perfume testers also so in the end it took 40+ minutes to purchase a perfume! should have been 5 minutes.

Complaint #2 - Our renewal bill for 2024 arrived the end of October. We mailed the check approximately November 2. On November 27 my wife went Christmas shopping and was denied her purchases because they said membership had expired! Embarrassed she calls me to confirm we paid WHICH WE DID through our business checking. She wasted hours shopping and then was embarrassed at the register. After calling their customer service they said it takes 14 days to clear payments for an open to buy?

On 11-5-23 I ordered from Sam's and only received part of the order. I received a statement for it on Saturday. Order # [protected]. I have called 4 times and they said to wait for 72 hours then the last time 48 hours and I haven't heard a word from anyone. I had planned to order on Black Friday but, afraid I would be billed and not received my order. I still would like to receive my order.