Sam's Club

I have shopped at Sam's club in Cuyahoga Falls for many years. In the past year or so I have been unable to find Lipton Tea Bags. I have been to the Canton store and have found them. When I asked a service representative at the Cuyahoga Falls store she told me that they have no control over what is delivered to their store. So I am asking Why? Why is there not only no Lipton tea bags, but no tea bags at all at the Cuyahoga Falls store? There is every kind of coffee you can think of...But No Tea Bags!

Could you please look into this problem for me. Going to the Canton store for me is not always possible. I would love to be able to purchase my tea bags in Cuyahoga Falls. Thank You!

Sincerely, Pamela Rodenbucher

On october 26, 2023 a woman on a motorized cart ran me over. A report was filed, claim #[protected]. Case manager would not return any emails or phone messages. His supervisor was not helpful at all. The store manager was not helpful either. I have been with sams club a long time and thought I would be treated bettter than this! Please contact me at [protected]. Member #[protected].

On Sunday November 5th someone stole my information and purchased $725.90 worth of merchandise at Samsclub.com in Sunrise Florida for curbside pickup. I live in Wisconsin, wouldn't you think that was a little suspicious. I called right away after I noticed the money was missing. The order said it was pending so they had time to deny this person (German Gonzalas) the pickup. When I contacted customer service, they sent me an e-mail saying they weren't responsible.

My husband and I have been members of Sam' since 1992, is this how you treat your dedicated customers?

I donate plasma at Biolife, this was the money that was stolen. It took my months of donations to raise that money, which I use for my Christmas shopping.

Please help me.

I just returned from "trying" to shop at your Park Blvd store, which I have done since 2005! I was denied by your store employee and a Manager who she called over. I was told I "only have a business account and that I cannot shop during... whait for it..."business hours"I have to"upgrade"for $59.32!

Please contact [protected]@[protected]. At this point I am canceling my"business"account and denning the $50.00 charge that was"automatically" charged without my permission.

Dave Eldridge

Coast West Land Development, LLC

I then called your member customer service number and waited for some time before someone "answered" (actually I had to listen to the rep finish their conversation with others before he finally said something...No greeting or apology for this) and told him why I was calling and he said it was a local club problem and hung up on me !

I called back and had a agent who asked me to hold for a minute and finally came back after 10 min and said you don't have the item. Why is it advertised in the savings book if you don't have it available at all?

If this is how your customer service teams are going to treat members , I guess I should take all of my business to Costco as I have that membership also.

Hi. MY name is Julie Volzer. Member [protected]. I order wheaties from samsclub.com very often. the order its ALWAYS the wrong number of boxes when I receive them. I always order 3 bundles of wheaties. Each bundle is 2 boxes. I should get 6 boxes. I ALWAYS receive 3 boxes. I call and complain. They order me 2 bundles (1 extra box extra for my inconvenience) from that I get 2 boxes NOT 2 bundles. So I'm short 1 box from my original order. I call and complain I still didn't get 6 boxes. MIND YOU I STILL HAVEN"T RECIEVED 6 BOXES TOTAL. They send me another ""BUNDLE"" supposedly 1 box for my INCONVEINCE. I GET 1 box again. IT TAKES 3 calls to samsclub.com to get what I ordered in the first place. I am inconvenienced many times just to get my original order! I know the other kinds of cereal (like cinnamon toast crunch) are glued together. Wheaties are not glued together. THIS SEEMS TO CONFUSE THE PEOPLE WHO ARE PACKAGING MY ORDERS. MY latest order number is [protected]. I will call 2 more times just to get what I ORDERED!

Please see how often i deal with this.

Order [protected]

Oct 28, 2023

$11.79 (3 items)

Order [protected]

See details

Oct 5, 2023

$3.93 (1 item)

Order [protected]

See details

Oct 2, 2023

$7.86 (2 items)

Order [protected]

See details

Sep 29, 2023

$11.79 (3 items)

Order [protected]

See details

Aug 6, 2023

$20.94 (9 items)

Order [protected]

See details

Jul 9, 2023

$3.93 (1 item)

Order [protected]

See details

Jul 1, 2023

$20.94 (9 items)

Order [protected]

See details

Jun 12, 2023

$20.94 (9 items)

Order [protected]

See details

May 11, 2023

$20.94 (9 items)

Order [protected]

See details

Apr 23, 2023

$42.32 (10 items)

Order [protected]

We purchased a box of Roncadin pizza (3 per box) - SKU [protected]. Two of the pizza's were OK but the third one, which we tried to use yesterday, had a burn spot completely through the crust and looked so unappetizing that we discarded it.

I have attached a picture of the pizza so you can see what I am referring to.

Denise Chulack

146 Jacks Run Road

Pittsburgh, PA 15214

Sam's member #[protected]

I signed up for Sam's Club Plus Membership because they had a $55 promotion that was supposed to give me $55 in discount. But unfortunately, Sam's Club charged me $110, and I never actually got those promised discount. I'm contacting you because I require your help. I want to get a refund of my missed $55. [protected]@outlook.com, Order No : [protected].

EMPLOYEES IN THE GREAT FALLS MONTANA STORE ARE TREATED POORLY. There is a lead who tells staff they are not allowed to take there lunch and tell they finish their zone. or when a staff member is supposed to get trained she tells them they can stay late and do their training and then take a long lunch the next day so that they don't have OT. This leads name is Jass. In fact nothing like starting your shift and being told that if we are not done with our area by the time we leave then we have not done enough in 8 hours SO MOTIVATING.nOT TO MENTION THIS LEAD AND SOME OF THE STAFF ALSO SMOKE WEED AT WORK AND BEFORE WORK

I purchased 3 rugs when I moved into my new home. I returned 1 rug on 8/19/2023. As of today, I have not received my refund. I have gone into the store over 4 times and no one can help me. I went to my bank they said nothing has been received. The last time I went I was given a phone number to call they assured me they can help and they could not help. The mgr at the store said oh they can help just give them your receipt number. Now I'm reaching out to you for a resolution. I want my refund. I have included a copy of my return receipt

My Membership # [protected]

date of return 8/19/2023 3:11pm [protected]

rugs [protected]

subtotal 99.98 taxes 9.25 Total: $109.23

Patricia Casas

email patricia.[protected]@aol.com or [protected]@gmail.com

This return began on 5/9/2023 - todate i have not received credit:

- numerous telephone call(s) and email(s) sent to mark c - resolution specialist ii - he's never available to take my call or have common courtesy to respond to email

- i'm extremely upset with how this is being handled - extremely unprofessional for sam's (i'm a long term customer and never had issue with return)

- need response by friday oct 13, 2023

if i do not hear back by phone or email i will be taking legal action to get refund.

Dora castro dora.[protected]@rocketmail.Com / [protected]