Sam's Club review: Inaccurate price match

I have been searching for a playset for my children for some time. During my search, I came upon an advertisement that Sams Club had for the Backyard Discovery Skyfort iii. It was listed for $862.43, however when I clicked on the link, it stated the playset was $1998.00. I called Sams Club on Sunday March 10th to inquire about the cost. The associate promised me a price match would have be granted, however, I would need to buy the product at full price first. I agreed, believing the price match would be granted as promised. However, when I called on Tuesday March 12 to provide the reference number and tracking information for the price match, they told me another policy was in place and they could not price match me the difference of approx $1200.00, that only a $500.00 compensation would be made.

I am fully understanding of the policy however it was NOT told that to me upon purchase. Had I had known the correct policy, I would not have made the purchase on an item I simply could not afford.

A full price match should be made as a resolution. If it was promised, regardless of the error of the employee, it should be provided to the customer.

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