Sam's Club
Reviews and Complaints

I am sure multiple people have already complained about the charge for shipping but...I too am appalled at the fee. I normally go to the store and shop in person about once every 3 months. I recently purchased a Keurig and the store has the best price on Folgers Pods in a large quantity. I ordered these and could not believe an $8.00 shipping fee. I went ahead and paid it for this shipment as I needed them sooner than I was driving near the store. Living in a rural area and being cost conscious on gas expense, I would order things online for delivery if it was just a small item but no more for this. I can pay the higher price at other local stores for what I am charged for shipping. It removes Sam's from being a competitively priced option.

We just booked an incredibly cheap car rental in Hawaii thru Sam's Club Travel. Could kick myself for knowing 'if it's too good to be true...'

Anyway It was a midsize car, $45/day booking for August. Well they told us Avis/Thrifty provided shuttle to and from the hotel. That was a lie. Then they told us we had until 24 hours prior to the pickup to cancel without penalty. They gave us the local number to confirm - that was an invalid number. We called to tell them we needed a closer rental agency to the hotel because they lied about the shuttle. They refused to help or modify saying they would not call the local branch (of course not! they didn't have a valid phone number!). They would not help. After I said I wanted to cancel the whole BS reservation, Sam's Travel said they were now charging us $100 penalty plus half payment for the rental car because we didn't cancel 24 hours after the reservation. That crazy policy was never mentioned to me and they repeatedly told me I had 24 hrs prior to pickup to cancel without penalty. I hung up and promptly called Amex to dispute. Do not use these Scammers, and if you did, file with the BBB and CFPB. I'm also letting Sam's have it.

To whom it may concern
I was at this store on June 8, 2025, I witnessed another employee use profanity at another employee and got in his face. All this young man was doing was moving the buggies around when this female came around the corner and used profanity at this young man and was in his face. he appeared to work in the tire shop
I should have stayed and spoke with a manger but I did not, but this young man was weighing heavily on my mind for a few days so I decided to run by and see if the young man was there just to check on him when I asked about the young man I was informed, he was terminated which by now I know I should have spoken with a manger so I decided to go and call Sams club and asked to speak to management about what I witnessed I finally spoke to a lead staff member (female) on the phone about the situation that I witnessed she then proceeds to tell me that the young man was terminated for other reasons at which was information that is to be confidential apparent this must be ok with your management finally I kept saying I wanted a manger not a lead after about 6 minutes I was allowed to speak to the manger and he basically told me they did an internal investigation and when I told them I knew he was terminated he asked how I knew he was and whom told me I would not give the information out do to the fact I was in fear of another employee of losing a job.
The way I am seeing this this is a clear-cut discrimination because she is a female, and he is a male, and your management team took the female side even though she clearly started the altercation.
The manger I spoke with said I could call the Corporation if I felt I should.
So since I feel this is wrongful termination and discrimination and basically, they could careless, and only did we are going to protect the female and allow the male to take the fall they blew off what I said and made me feel worse about this situation so after talking with other people I will push this issue and stand up for what I witnessed and not be dismissed as if I was just a nosey old lady but I know right from wrong.
I decided to get a hold of the Sams corporation office and inform them of how this situation really happened and not what the mangers are perceiving the situation and making poor choices on this situation as I stated before this was a female using profanity at the male employee and getting in his face that visible, she was threating him at no time did the male threating the female but once again the poor young man was terminated over as I see it discrimination do to he was a male and she is a female where is the justice in this situation just because it's a female Sams has decided to protect her and not see the writing on the wall Terrible management to allow this not all males in situation are the aggressor it can be a female that can be aggressor,

I applied for membership online and went to the Gilbert Store to pick up the card and shop. The membership person was like a zombie as no greeting, no please or thank you , and never looked at me when talking. Asked if I wanted a Same credit card and I said no thanks. Found out later that this came with a $30 credit.
I applied on line , and after a week I called only to find out there was no record. I reapplied and this time got a message stating unable to pre qualify but would receive written info in 7-10 days. My credit score was 860, which is high and this is the first time I have been turned down - Incredible! So after 3 weeks I will be going back to cancel my membership and get a refund.

No smart phone is sams club giving them with membership .how to check out with alcohol ? A lot of days I don't even have a phone on me .I guss we can't shop a sams after thirty five years .Sam is turning over in his grave!

You don't get free shipping anymore. You have to spend 50.00 to get free shipping. Not renewing my membership. They don't have most of the stuff I need. Problem restocking and their prices are as high as the markets. Their meat department is alway empty. Store is going down. Just get the regular membership if you have to have it. Look on Yelp and TrustPilot on their reviews.

In short I have ordered six tires for my truck. Haven't received a call from the tire department.
I attempted to reach tire department by phone to find out, what had happened with my orders. Order was placed and sent to other State. What?
Last week, on Wednesday reordered six tires again. A week passed no call...
More then twentyseven phone calls, I could not reach no one. I attempted also reach other departments; cafeteria, customer service, etc., None of the department would pick up the phone.
As I wrote this review, I was still waiting for a call from tire department.
Lastly, every time I go to Samsclub supervisors, employees are around tire department chatting talking, laughing...
With fairness, I could not accused them not working efficiently. Miss management...

My husband and I bought a ring at Sam's on 2/17/24 and I was informed by the so called manager who assisted us in jewelry that the ring sizing would take 2-3 weeks. I have been calling to see if this ring was in for pick up and I never get anyone to speak with. On 2/29/24 I called and was put on hold and sat on hold for 36 minutes with no one answering the line. I would have someone pick up and immediately place me back on hold. While on hold I drove to this Sam's store and walked to the customer service desk and saw the young lady answer and put me back on hold. I asked for a manager and when the manager came to greet me, the young lady lied and said she was never paged and I showed her my phone on speaker holding for her. To top this foolishness the manager told me it would take 6-8 weeks for a $2200.00 ring to be sized. I advised I was told 2-3 weeks tops and he said I may have misunderstood and offered me a refund. He did not offer to try and call whomever does the sizing, but to continue to say he would provide a refund. Please don't buy jewelry from any Sam's because you'll be waiting like me with no one to talk to to check the status of sizing.

I put my food order in on Wednesday night, February 7, 2024, and selected the time 10:00-noon Thursday, only to have $161.00 plus $25.00 worth delivery fees of food thrown on a

vacant lot so other people driven by picked it up for no unknown reason, and the deliver called Sam Club and said my order was delayed, I'm sitting at home waiting for my food order until I received the text of the delay, I waited and waited never to see it come I'm handicapped and half blind, finally I received a text that it was delivered at the wrong address only to find out the real truth. I called to get a refund rep was no help he acted as if it was a joke, I felt hurt and betrayed i will never have a delivery done again from Sam's I will have someone pick it up because it is cheap over $25.00 and this happen to me.

Very very poor customer service I called 3 times to tell them they took the money out of my account and they cancelled my order & I never received my order. They would not give me my money back. I went to the store she called them and explained to them and they said they will give me a $5 coupon and no money back thanks to the person at sam's club she did give my refund.

Sam's Club in Texarkana, TX, has a recurring, serious problem with the home delivery service provided by Spark. Deliveries consistently have missing items. And on Saturday, the overdue delivery ended in non-delivery, of which I received a text message that my $75 grocery order had been delivered. This unacceptable occurrence resulted in my spending hours to get the problem resolved.

I was supposed to receive my home delivery of groceries from Sam's Club between 1:00 PM and 3:00 PM. When I had not received my order, I finally reached out to Chat at 4:30 PM and the rep said it would be taken care of.

Shortly after 5:00 PM, I received a text message that my order had been delivered. This was false as I sat near the front door, did not receive my order and was charged for it.

The local store provided the phone number for Spark, but the rep from that company stated the order had been delivered. Well, it may have been delivered to another person's home, but not mine, and I was charged for it!

Fortunately, the local store came through and called me to come pick up the order. The leadership shown at the club was appreciated.

But the issue remains with the delivery service Spark. There were missing items from two deliveries before this occurrence. Are the Spark drivers stealing products? No photograph was provided for this particular order which is customary for home deliveries.

Sam's Club has a serious issue that questions my loyalty. One should not spend the better part of one day to receive a simple grocery order. Put a fork in it!

I ordered toilet tissue (2) and paper towels. They were delivered with no name on them and not in a box. Anyone could just pick them up and walk away--not put in mail room. I would like to know regular procedure for delivery if no name is on the pkg. pkg delivered 5/15/2025 I was not called or contacted to say items have been delivered and I need to come down and get them.
Thank you for all your help in this matter
Penelope Torry

Sam’s Club
2101 SE Simple Savings Dr, Bentonville, AR 72716, USA
Dear Sam’s Club Corporate Office
Subject: Complaint Regarding Incomplete Service and Poor Communication

I am writing to express my deep dissatisfaction with the service I received from your company on January 23, 2025. I had arranged for your team to assemble my outdoor furniture, but the experience has been extremely disappointing for several reasons.
Firstly, when I purchased the service on January 6, 2025, I was not advised that the item had to be in the place where it would be assembled when the assembly worker arrived. The delivery was left on my front porch and in my living room. I had to have neighbors come to help me move the boxes to my back patio because the worker would not start the job until everything was at the location where it would be assembled.

Additionally, I encountered a significant lack of communication from your end. The worker attempted to reschedule the service after arriving at my home, which was highly inconvenient.
The job was not completed as expected. The assembly of the patio set clearly required two people, yet only one worker was sent. This led to the job being left incomplete, and I am now forced to wait for your company to schedule a time for two workers to return and finish the job.
To make matters worse, I had planned a get-together at my home on the day the service was scheduled, specifically to use the patio set. Due to the incomplete assembly, I had to cancel this event, causing further inconvenience and disappointment.

Moreover, I have repeatedly called to request to speak with a supervisor but was told that there was not one available to help resolve this issue. I also requested a refund but was advised that since the job had already been started, that was not an option.

This situation has caused me considerable inconvenience, and I am highly dissatisfied with the service provided. I expect prompt action to rectify this issue. Please arrange for two workers to complete the assembly of my patio set at the earliest possible date.
I appreciate your immediate attention to this matter and look forward to a swift resolution.
Sincerely,

Hassan A. Rasheed II

I am over 70 years old, and I do not have a computer. I always contact someone to look up anything on the computer. I am complaining about the offers Sams Club has that you only can get these offers with Scan & Go. I don't understand this Scan and Go. I visit Sam's Club every week and I am upset about the savings you only get with Scan and Go. How come I as a longtime customer and too old to learn something new cannot get big offers?

I am having someone to write this for me. They said you could use their email to reply.

i shop at the sams club in abilene tx the gas set up you have arrows directing people all the same way on both sides of the pumps most vehicles have gas tanks on drivers side your hose wont reach my tank across the veh the lines are long coming in on the proper side of the veh to get gas but no lines coming in the other side so me and many other veh come against the arrows to save time and keep the traffic moving today i had a lady block me from leaving because she owns on of the few cars that have a gas tank on the passenger side of veh she would not move to let me out and there was a truck behind me pointed the wrong way because he had no choice then your rude employee came out and despite me trying to explain why i came in this way would not listen and displayed very unprofessional customer service as soon as i was able i moved for the lady no other gas stations i have ever seen are set up like this its causing confrontations between customers and your staff

Purchased 4 items on 10/24/24. Used self check out. While trying to finish paying the machine started to buffer. Associate came over and tried to help. Told me I would have to scan again. I scanned again, used my debit card and left. When I arrived home - 150 miles away - I checked my receipt again and found I had been charged twice for each item, making my total double what it should have been. I called the Sams Club to find out what I should do and they told me the only way it could be corrected was to bring it back to the store. Since there is a Sams Club closer - in Cheyenne - I asked if I could take it there. They said no - it had to be the same store. I am 73 years old and had gone to Greeley to visit a friend. That would make it another 300 miles of driving. I asked if I could take a picture of receipt and send it or text it and was told no. NO suggestions on how to resolve problem except to bring receipt back to store. This is terrible customer service. We have been members for many years and are truly disappointed with this type of service.

Placed an order for dog food on Monday, October 7, order was to be delivered on 10/8. Order was delayed, delivery driver arrived on 10/9 to deliver my order only to discover the dog food was not in their vehicle. Driver indicated she would rectify and have the item delivered. Appears Sam's took it upon their self to go ahead and cancel my order instead of fulfilling! Sam's did not notify me of the cancellation. No text message was received, or no email was sent, I discovered the order was cancelled by logging into my account and reviewing the order status. HORRIABLE CUTOMER SERVICE!

I have a self-service payment problem seek help from customer service but 4 ladies customer service where helping only 2 customer at a time for "more than 20 minutes"while there are 3 customer included me in front waiting for more than 20 munutes but they seems don't care but show bad atitude toward me with disrespect toward 78 year old asian person. When talk to supervisor he just take our complain lightly and not reprimend those ladies customer service, slow and ineficient. All they know is to fight with you verbally with no manner of calming down the situition.
For more than 10 years shopping Walmart I have never have this kind of bad ill feeling toward the store(Sam'sClub 8 months membership) This customer sevice in front are not showing they love there job, because they are imcompetent slow and not trying even customers are longing for them to make an effort to hurry up !

To whom it may concern

I have been a member of Sams for several years, until today! My problems started when my Grandson dropped my membership card in my local Sam’s club. I was called by one of your employees that night. I explained my situation and that I would send my grandson to pick it up the next day. She took his name and told me he would need his ID, which by the way has the same address, he is 25 years old. When he arrived he was denied he called me, I spoke to her. In a very “authority way” informed I would have be be there myself. I explained that was not possible and felt my card was stolen and in the hands of a person I did not know or trust! So I went on line froze the account. I went on line and requested a new account and card online. That was June 8 and repeated my effort, June 9. Both times told the card would be delivered in 7 to 10 days. I tried again 3 days ago, I was told a new account was set up and a card would be FedEx I would have it 3 days.

Mind you a lot of the back and fourth is not included here. I called today after I learned online that I should wait another 7 to 10 days. I was told I was to wait again and it can not be rushed. I also wanted to add my grandson to credit and membership, so he would no longer have to deal with any issues like this to is a problem. I found your employees to be over zealous with their “authority” and slow to solve issues. They are rude and thin skinned. I was accused by one bank employee of calling her names when I pointed out the possibility of reasons for her non effort and unprofessional mannerisms. I do not call anyone by arbitrary names as suggested. I have worked hard in my life and respect others for just doing their just doing their job. Bottom line was I will have to wait and then I could call member services.

I am 81 years old with a long credit history. I carry no balances! Of cause I have had problems prior even traveling where banks did their best resolve issues and cards to me with speed in far away places! This is series of employees that need to be retrained. Aggravating me to the point where I told them just close the account.

Sam should keep in mind , that this neighborhood is growing. Across the street from them would be a BJ shortly and a sprouts. Sam’s will not be the only game in town. But at this point, I’d rather go out of town, then do business with your company right now. People do have choices! Just saying. Thank you for getting this matter your attention.

Dolores Murphy-Gallaer

5429 Greystone Drive

Spring Hill Fl 34609

[protected]

I have been searching for a playset for my children for some time. During my search, I came upon an advertisement that Sams Club had for the Backyard Discovery Skyfort iii. It was listed for $862.43, however when I clicked on the link, it stated the playset was $1998.00. I called Sams Club on Sunday March 10th to inquire about the cost. The associate promised me a price match would have be granted, however, I would need to buy the product at full price first. I agreed, believing the price match would be granted as promised. However, when I called on Tuesday March 12 to provide the reference number and tracking information for the price match, they told me another policy was in place and they could not price match me the difference of approx $1200.00, that only a $500.00 compensation would be made.

I am fully understanding of the policy however it was NOT told that to me upon purchase. Had I had known the correct policy, I would not have made the purchase on an item I simply could not afford.

A full price match should be made as a resolution. If it was promised, regardless of the error of the employee, it should be provided to the customer.

On 1/5/2024 I took my tires to Club #04852 (Wesley Chapel, FL) for 4 ties changed at 8:13 am. I received the 1st phone call around 11am, I was told one of the lug nut at the front passenger side was too tight to remove. They can only remove the other 3 tires to install the new tires I purchased. Around 3 in the afternoon I received a phone call telling me that my car will be ready to pick up. I arrived at the Wesley Chapel club before 6PM on 1/15/24. I asked one of the tech at the tire center to show me which lug nut they have problems removing. The tech told me is was broken due to rust when they tried to remove it to install the new tires. I then waited 30 mins to speak with one of the manger on duty, her name is Lindsay she keep telling me that my stud was already broken and she heard the tech called me to tell me it was broken. I heard the tech told me he can't remove it due to rust, he did have a heavy accent. I left the club around 7pm with 3 new tires ( the 4th one is still at the club ). I took my car to 2 mechanics they both told me that studs does not just break off, what is clearly visible is that my wheel lock key was not fully on my lug nut ( by the way they broke my wheel lock key, they told me they replace me with a new one) they initially torque it with a power tool, the cut on my lug nut is a clean break with no rush inside. Only one quarter of the nut broke off while the entire nut is still adhered on the stud! The force was so tremendous that the security lock key was damaged in the process, which indicates they did not use manual application rather they used a pneumatic impact wrench!

sams club tire center said the nut was already broken, but if it was already broken off how did they find the broken piece (The broken piece showed no signs of rust and there was no way the piece could be just hanging around, it snapped off and fell to the mechanics hands!)and how would you break the security key if extreme force was not applied? This is just my professional observation.

Just the labor alone would cost this customer $1200-$1500, because we will need to drill trough the stud and hopefully be able to remove the lug nut all that while trying not to damaged the rim.

I called member service complaint line a week ago with a case number Ref#[protected] they told me someone will either call or email me. I heard nothing. I have been a plus member - a business with Sam's for over 10 years I am extremely disappointed with the treatment and the manager lie about the fact that was the tech fault. I felt they discriminates that I am a woman not knows about cars and I am Asian.

January 11, 2024 Sam's Club #6245 in Harker Heights, TX

The cashier told me that I have to put all items on the belt, even so the items in my cart were with tags upright ready to scan. I asked her to please put the items on the belt. Which she did. Then she told me that I must pack my own items per the new Sam's policy. After she refused to bag my items, I asked for a manager. Cayla, a team leader came over, repeating their new policy does not allow them to bag for the customer. However the cashier next to mine, had no problems scanning another customers cart. This is not the first time, just another day/another cashier.