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1.1 370 Reviews

Stop & Shop Complaints Summary

8 Resolved
362 Unresolved
Our verdict: If considering services from Stop & Shop with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Stop & Shop reviews & complaints 370

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4:14 pm EDT
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Stop & Shop Service

My friend works at store 17 the store manager he’s nothing but a bully germaphobe and ocd combined all he cares about cleaning not the employees he’s a bully to all the employees and doesn’t care about them at all. All he care’s about money and points for the store and my friend is meat guy not a porter but the store manager is having him to porter and he’s not happy about it he and the meat manager and seafood market are not very happy with him they’re so fed up with him and going to meat to porter and contamination this is wrong what is he doing to him and if he comes porter he will quit stop and shop

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12:17 pm EDT

Stop & Shop Customer service

for the last 45 years. To let you know I will NEVER step into that shop again. I was 100% treated with total disrespect. I had a very intense racist experience.

Speak English", I said that is ok, is there someone whom is able to Interpret for us"I do Not Speak Spainsh"!stated clearly to them "This is one of those crazy Americans"! they don't work here? Very DISRESPECTFUL group of idiots.

Claimed loss: Loss of Respect

Desired outcome: wasted animals it is an ABOMINATION

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Update by Debra Fran
Mar 12, 2024 12:20 pm EDT

The Meats that are wasted in this shop in Greenville, RI are disgusting and rotted. Those poor animals what an ABOMINATION

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9:23 pm EST

Stop & Shop Feed the moment ad

Your ad depicting a couple shopping while they are obviously starving, without a list of items to buy, is obviously aimed at a younger generation you are hoping to convince they should come to your store to shop that way.

The ad will eventually come back to haunt you as customer who follow it's lessen will eventually figure out it's more expensive to shop your store, not just because of your pricing, but because of the food they waste.

Ernie Hyde

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6:56 am EST

Stop & Shop Delivery peapod

I stoppped using you months ago, because I’ve gotten over 100 dollars at least expired food, your drivers also urinate in the bind! A few times I got wet bags when it was sunny out, a wife and you could tell it was urine, I thought it was my imagination, until a few friends who work for you doing Peapod confirmed it! I’ve lost at least hundreds dollars of food due to experation and urine soaked bags, which I found disgusting! That’s why I stopped, wanted you too know this, sincerely, susan pender, 47 sturgis street Woburn ma.01801

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1:57 pm EST
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Stop & Shop Disrespectful and racist customer service

I just left your store located at 200 East Main Street, Stratford, CT 06614 where I was treated with racist degrading disrespect by Donna at the Seafood section. I needed some Porgies and some wild caught Salmon. I started my order with three Porgies and asked for the smallest ones and immediately Donna insulted my intelligence by saying they are all the same size in a condescending tone while and lo ok king at me with disgust. I ignored the insult but then Donna packaged the fish and placed my order at the end if the counter that is designated for disabled customers, while I was standing close to the beginning of the counter behind the splash board. She then rudely asked if I needed anything else while she was walking away from me. I asked her where is my order and she pointed to the disabled area. I asked why was it placed there and she insulted me again by saying that is where all orders are being placed since COVID. This racist woman saw me as a slave that does not deserve the same courtesy as other shoppers whose orders are given to them "face-to-face" infront of them at the counter where they stand. She placed my order in a corner as if I am beneath her.

I spoke to David the store manager whi said that he will talk with her but I told him the matter MUST be documented as an incident report because I will be following up with any store manager on shift.

If this lady is not fired I am requesting that she be sent on an 8 hour or equivalent compulsory diversity training plus a customer service course and afterwards write me an apology for her racist disrespectful attitude towards me. I can collect the letter at the store upon completion.

Failure to comply with th it s request will leave me no other alternative but to seek the assistance of the Connecticut's Hunan Right Office (CHRO)

My telephone number is [protected].

Desired outcome: This lady is not fired or She be sent on an 8 hour or equivalent compulsory diversity training plus a customer service course and a written apology for her racist disrespectful attitude towards me. I can collect the letter.

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4:17 pm EST
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Stop & Shop Delivery

This is the 3rd time I am having with delivery since the change was made to instant cart by your corporation. When my orders were delivered by your stop and shop truck it was a better experience on the last 3 orders i had missing items and charged for them and out of stock had to call the local store at 70-20 Rockaway Beach Blvd Arverne, NY 11692, which is horrible management and customer service had to go to the store to have my missing items pick up and I went into the store to check on the out of stock items and they were all there mgmt give me excuses telling me truck delivery came after my item were packed which were lies because there were only few item there which was not restocked. the items that were missing were repacked along with items I had already received on my delivery corporate office needs to look into this matter the store is always empty and workers just walking around talking and texting.I never go in that store I prefer driving out to a different location management is rude and unprofessional.

Desired outcome: changed in the store customer service and management and a better delivery accountability

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6:54 pm EST
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Stop & Shop - Uncomfortable atmosphere

This has been a constant issue I have been seeing with this brand and it is not with any one specific store but with the multiple across the region, the radio for the stores is terrible, not as in the audio quality nor the songs they play but the ads for the store and the jingle, it sounds small but it leaves a big impact on customers. The one thing I think...

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5:04 pm EST
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Stop & Shop - Seafood section

Dear Sirs: I was in the Shop and Stop located at132 Fulton Avenue, Hempstead, NY 11550 on today, January 30, 2024. I was headed to the seafood market to purchase salmon, crab legs and shrimp for a seafood boil. As a neared the seafood area, I noticed a worker who was in the frozen seafood area. He proceeded to open up bags of frozen shrimp and pour them...

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9:15 am EST
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Stop & Shop incorrect order and issues with online pick up

Hello,

I am writing to today to express my disappoint and frustration in my recent shopping experience.

On 1.28.24 I placed an online order for pick up at your Reading MA location on 25 Walker Brooks Drive. I arrived during my scheduled pick-up time, opened my trunk, and awaited my delivery. When I returned home and removed the 6 bags from my trunk, I was shocked to find that only half of my items were there and half of someone else’s order. I Immediately called to the store to have them rectify this and I was told “sorry we are busy today; you can bring it back” This is not something that as a customer I want to hear. That they are “busy” I too was busy yesterday and the convenience of doing a curbside pickup in which I was charged $3.95 for to only have to drive back to the store for a second time. I arrived and again waited for them to bring my items to my car. I spoke with the employee and said the items left in the trunk were the incorrect times and needed to be brought back. When I returned home for the second time, I was shocked again to find that there was still a bag left of someone else items. Now as I have no use for the items I have since donated them, but this means the person who items it was also impacted when they arrived to the store only to find items from their order missing. I should mention that BOTH times I arrived at the store, parking in the designated area and awaited my items that not a single other car was there picking up their items in what the attendant said was a “busy day”.

Once finally home and inside unpacking my items I noticed that I only received 1 of the 2 English muffins that I had ordered. As I was not going back to the store for a 3rd time, I decided to cut my losses. This morning I noticed the “not ripe” avocado that I purchased. Please see highlighted receipt for your reference, was in fact very ripe. So much so that the entire inside was brown and uneatable. Fine. I can chalk that up to a mistake and shame on me for having someone else pick my produce. However, when I went to enjoy my orange juice as I do each morning to my surprise when I took the cap off the seal was broken. This is not safe or sanitary, so I had to dump the entire bottle out leaving myself with no juice. That now is 3 items that were either missing, tampered with or in correct after having to drive to the store location twice. I could have saved myself time, money, effort and the aggravation of not having my items this morning had I went to Market Basket. Which in fact has a closer location then yours, but I was taking advantage of your pick up program and I could not be more disappointed in my experience. I now for the 3rd time need to make a trip to the grocery store in order to complete my weekly purchase.

Also worth mentioning is if you are going to charge for brown paper bags then employees should be told not to put one item per bag to jack up the number of bags and the additional money to be tacked on to the bill. This just becomes a nuisance when having to rearrange and consolidate items / bags to make carrying the items into my home easier and without having to make several trips because of all the one item bags.

Desired outcome: I want a credit, id appreciate a response, be better.

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10:59 pm EST

Stop & Shop Sea food department

On January 24th 2024, I went to the stop and shop on cropsey Avenue in brooklyn.

I purchased two rolled up bags of crab legs that were pre packed. The crab legs were dark in color and I didn't notice it until I got home. I spent 60$ on them. My wife prepared them and I had them for dinner. 1 hour later I got very sick and I haven't stopped throwing up. The crab was very old and the way that they packaged it was to trick us customers into buying it without noticing . I will never go back there ever again. The clerk that worked behind the sea food counter is very shady . He seen me trying to purchase them and didn't say a word, besides smirk. Sea food can cause serous illnesses if not fresh. They need that department shut down asap.

Claimed loss: I wont be able to go to work tomorrow because I have stomach poisoning. I cant stop vomiting and don't have anything left in my stomach besides the yellow bile. I want my money back.

Desired outcome: I want an apology and my money back.

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3:02 am EST
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Stop & Shop Scallops

On december 30th you had advertized scallops for 16.99 or 12.99 a lb. In zip code 02134. I was informed by the asst. Mngr. That the allston store is not a full service store, and they do not carry that product. That would be false advertising I called this line on the 30th, and also contacted the parent co. I have not heard back from either of you. This solidifies my judgement that you do not care about your, shoppers. I have shopped at the same stop and shop for thirty years, last week was the first time I did my shopping at star market. You have lost aloyal customer who you just ignored, that shows the mind set of your' conglomeration.

Maybe this time someone may contact me, but I will not hold my breath it has already been 3 weeks. I will make sure that everyone I know hears this story and gets the facts on the not a full service store.

Claimed loss: My time looking for something you do not carry but you advertise it as being on sale at this store. I paid a higher price at star market that day because you lied on the cirrcular you sent out.

Desired outcome: I would like a guarantee that false advertising in the cirrculars will end. you couldn't even offer a bait and switch. My dissappointment with stop and shop is sincere, you dropped the ball and blew me off like I did not matter.

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8:23 pm EST
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Stop & Shop Belchertown MA Store and employee

Good Evening,

I've been a long time customer of the Belchertown MA, S&S, and for the most part, have had no complaints. More recently I have had several bad experiences over the last month, more then I have in the last few years.

First off, the cleanliness of the store has taken a nose dive in the last month. There are carriages all over the sidewalks on the side of the building, as well as lined up in front of the entryway sidewalk. Most of the carriages had some sort of leaves/trash/or circular in them, and certainly didn't look clean. The deli and prepared entrée area is filthy. The produce wall looks like it is growing mold spores, and the meat case... when it isn't 3/4 empty... has blood, chicken juice and slime on the case. I completely walked out after going thru these departments, as I wasn't about to risk my families health buying products. I bought a few boxed and packaged groceries... but actually drove all the way to Hadley Big Y to buy dinner for my family... a total inconvenience when I live IN BELCHERTOWN.

The other issue I have, is why are employees allowed to bring their children to work with them? Is this company policy or some corporate sponsored child care? The reason I ask is one of your store shopping people, a tall skinny female named "Alyssa", was on the sales floor shopping with her teenage son in tow. I wasn't sure what was going on at first, and questioned the cashier after seeing her on the salesfloor pushing her cart with him and sending him to grab items off the shelves from her walkie talkie device. The cashier responded "Oh she's a manager so she can probably do that", this just did not sit well with me. The young boy (I'm assuming her son) was also meandering in and out of the office/staging area which has all the customer orders and a computer... I'm sure this is probably some type of labor violation, as I know in my company provided childcare has to be a building/area completely separate from working spaces, clearly this was not being enforced here.

So it's with these issues and experiences, that I will take the extra time and drive to one of S&S's competition. Very disappointed, and concerned for the few really good associates you have there. James in dairy for example is always very polite and helpful, and has stopped what he was working on to go back in the wareroom to see if a product I was looking for arrived on his delivery. Kudos to James for being the only shining light on this shopping trip.

Sincerely a Now former Customer.

Sam Minney

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7:44 pm EST
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Stop & Shop - Racial profiling

While shopping at location #813 on January 5, 2024, cashier Yolanda was being very unruly and racial profiling. When checking out my card would not register so I ask can she type the number in she said no she needed Tyler. While paging for Tyler she was informed by another worker he was on break she begun to catch an attitude. I then ask her why she can not...

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12:15 pm EST
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Stop & Shop - Western union

I was in stop and shop waiting to return an item. The customer service person was assisting a couple who were trying to wire money via Western Union. The process was complicated. And, when I first got to the counter the service person was chastising the couple because they did not remember their password for their credit card. (I do not even know any of the...

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11:06 am EST
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Stop & Shop Stop and Shop North Main St, Andover. Massachusetts

I have noticed a steady decline on customer service in this specific location. I have witnessed in the resent past several altercation between customers and staff.

In the last week Dec 13 to Dec 18 I was insulted three (3) times.

- I needed help to locate a product and was told by employee I couldn't ask her because she was new on the job.

-Same day, I tried to purchase a lottery ticket, the employee servicing the desk took a call (while I was standing there) then left not to returning.. (I did not get my ticket)

-Yesterday, Dec 18, I needed help with one of self service cashiers, after several minutes, lady angrily came to me and without any warning roughly touching all my groceries, by doing that she reap the paper bag (we pay for) told me she fixed the issue (!). I then asked to talk to a manager, she told me she was the manager. She also told me the supermarket was understaffed and that would justify her rudeness.

Desired outcome: It is sad not feeling welcomed and safe in the place we purchase groceries. Improve the staff customer approach. Kindness goes a long way.

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1:04 pm EST
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Stop & Shop - Online order pickup

Hello, My husband and I have been ordering pick up orders from our local Sandwich, MA store for quite some time and have placed thousands of dollars of orders from you. While the costumer service has never been stellar, we’ve rarely had issues. Yesterday we had an order to pick up between 5pm and 6pm. My young son wasn’t feeling well so I called the...

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3:57 pm EST
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Stop & Shop Worst customer service at Lexington location

I came into the Lexington location on a Tuesday mid-afternoon, the store was not too busy. I tried to pick through some less than impressive broccoli, most of it was either yellowing or shriveled up.

Moving on to steak, most packages were GRAY. Not red or even brown, but GRAY. Right outside that area, a few employees were openly complaining about how "someone should be fired for making that decision". Really incredibly unprofessional.

Moving on to cold cuts, an employee was restocking and I moved around him to find ham steaks. He shifted this cart to 1) block my view of all the products and 2) glares at me without saying anything. He then said, I'm working in this area. I said "I can work around you, I'm ot asking you to move. You don't have to looka t me like that. He then proceeded to talk trash about me to another customer nearby.

At the self checkout, an item rang up not on sale and I turned to the person on staff and kindly asked about it, he wordlessly came over to hit the zero bag button and walked away.. Please hire actual human beings who can be kind in a service position. NEVER shopping here ever again.

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5:19 pm EST
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Stop & Shop Curbside pickup

I had a very unpleasant interaction with an employee at Greenfield, MA Stop & Shop today. I have shopped at Stop & Shop for over twenty years in Danbury Connecticut, Oxford Connecticut, and now for the last five years in Greenfield, MA. In those years I have never had an interaction which depressed me for the rest of my day and which may last for a few more days. This interaction did.

I am a customer that uses Curb Side Pickup quite often. I am over 75 years old. Yesterday I ordered three Natures Promise Low Fat Yogurt containers at 2 lbs each as part of a larger order. They cost about $4,00 each. A substitution was made using Natures Promise Greek Yogurt which cost approximately $8.00 for the same size container. We had ordered three containers. My wife and I have never liked Greek yogurt and the price was double the price of the yogurt we ordered. So we decided to make a special trip to the store today to return the Greek yogurt. We were directed by the service desk to the Curb Side Pickup room being told we had to return it there.

We returned the yogurt then I went over and bought the low fat regular yogurt and paid for it in a check out line. At that point I found that I did not have the invoice from the previous day and so I went back to the curb side room to get it back from them. I figured they did not give it back to me. No one was there that I could see so I walked into the room to see if someone was around the corner.

At that point a young woman employee behind me said in a very aggressive way "What are you doing in there!" I said that I was looking for the invoice for the items that I returned. She said something approximating "You cannot go in there" and pointed to the 6 inch or so sign on the wall near the left side of the entrance. I said I did not see it. She aggressively said there is another one there and pointed to another small sign on the other side of the entrance. The entrance is five feet or so wide and there are no doors on it. I said I did not see them. I had walked into the room a few minutes before to give the Greek yogurt and the invoice from the prior day to the lady standing by the register in the room. She had asked me to come in by saying "Can I help you." She did not object to me coming over to her. The woman employee behind me continued on berating me with her tone and my wife tried to explain everything to her. At some point I got mad at her attitude and told her so. The conversation never did end up with her treating me like I was a human. She continued berating me with her loud voice and tone for a few more minutes. She finally printed a copy of the invoice and gave it to me.

I have never in my life ever been treated so poorly that I can remember. If ever someone else treats me that way at that store I will have to find a new store to shop at. My thought is that the employees need a class in methods for treating customers like they matter. Also if this area is a high security area it should have a door or barricade so that innocent people do not accidentally walk into a buzz saw. A friend once walked into the highly classified section of Lawrence Livermore Labs (Nuclear Weapons Research) and was confronted by Soldiers with assault weapons. I think that he may have felt better about the interactions with them than I did today. They had been trained on how to interact with others that made mistakes. Nuclear weapons research vs. yogurt which one wins on security protocol.

Anyway I do not believe that it is appropriate for that store to allow their employees to treat customers the way that I was treated. In the past there was a woman in one of the check out lines at a grocery store in Rohnert Park, California. She was so kind that people started switching lanes at the check out lanes so that they could go through her lane. I would prefer to shop somewhere like that where I was welcomed. I really do not want to shop at a store where the employees aggressively berate me.

Claimed loss: My good spirits for the day

Desired outcome: They agree to train their employees and put a door or barricade at the entrance to the curb side pickup area so people do not unknowingly walk into the room.

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9:51 pm EST
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Stop & Shop - Instacart order #[protected]

I live in Whiting, NJ. I placed an order today for delivery between 5 and 6 pm. I tracked the order around 6:30pm. It said it had been delivered. I never received it. I called the store in Whiting and was told I had to contact Instacart. I spoke with someone named Porchea and I was told my order was on its way at 6:50pm. Should be about 10 minutes. I called...

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4:41 pm EST

Stop & Shop Produce

The complaints I would like to make today are for the lemons and the pre-sliced mushrooms. The lemons on the display for purchase were 90-95% moldy. Showing black and brown and some green spots on the lemons. The pre - sliced mushrooms were shriveled up and non eatable. I took photos and went to search for an associate. I found one and asked him if the lemons are supposed to look like that. Without even making eye contact the associate said to ask the other associate to find me new ones in the back. The other associate came and I showed him the lemons. He said if I wanted he can go in the back and find some more for me. I declined and told him no thank you but he should take them off the sales floor because they don’t look consumable. He went along his way back to work. Upon checking out I mentioned my issue to a cashier which she then encouraged me to go to a manager and voice my concerns and make a complaint. For which I did after checking out, I went to the main office I knocked on the door. I was not greeted by a woman who seemed very annoyed by me. I told her exactly what I wrote in this complaint, including showing her a video and photos I took on my phone. She then told me that she will handle it and she will take a look at what I was talking about and to have a good day. I asked her shouldn’t I write a written complaint and she said no there’s no use for that she will handle it. She was not nice nor very cordial and at that point I just wanted to leave because my customer service didn’t seem welcomed there whatsoever.

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Stop & Shop contacts

Phone number

+1 (800) 767-7772

Website

stopandshop.com

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