Stop & Shop complaints 352
Keywordscustomer service manager store refund groceries shopping cashier register help purchase unprofessional meat sale return incident item shop assistance issue sign
Newest Stop & Shop reviews & complaints
I live in Whiting, NJ. I placed an order today for delivery between 5 and 6 pm. I tracked the order around 6:30pm. It said it had been delivered. I never received it. I called the store in Whiting and was told I had to contact Instacart. I spoke with someone named Porchea and I was told my order was on its way at 6:50pm. Should be about 10 minutes. I called...Read full review of Stop & Shop
The complaints I would like to make today are for the lemons and the pre-sliced mushrooms. The lemons on the display for purchase were 90-95% moldy. Showing black and brown and some green spots on the lemons. The pre - sliced mushrooms were shriveled up and non eatable. I took photos and went to search for an associate. I found one and asked him if the...Read full review of Stop & Shop
Discount/Deal pricing @ Reading, MA store advertised at the product/shelf is not applied at checkout: I shopped today and bought several items based on pricing listed on product displays that were not applied at checkout: For example: Russet potatoes 5lb - listed as buy one, get one free - charged $4.99 x 2 Mini-sweet peppers - listed at 2 for $3.99 or 1...Read full review of Stop & Shop
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- While Stop & Shop has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 352 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Stop & Shop protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Incident took place at about 5:50 pm tonight at your North Attleboro location, on East Washington St. I was almost hit by an employee with the carriage he was collecting but then tried to push into me. I had to put my hand up and grab the carriage. The man ignored me when I asked him why he was doing this. Please check the camera on the front inside...Read full review of Stop & Shop
Receipt is Wrong
I made groceries purchase from the Stop & Shop located in the Greenvale, NY 11548 location. Upon checking the receipt, I realized 2 mistakes. Mistake 1: all the item prices do not add up to the total on the receipt. The total on the receipt is $48.92 before tax, but the actual total before tax should have been $49.71. Mistake 2: we should have received $2 saving from digital coupon (for the SAR RF MOZZ), but it did not give me the $2 digital saving. I am more concern that all the items do not add up to the total because that means their cash registers have calculation error, and this will be an issue affecting all cash registers in that store.
Claimed loss: Actual loss is $1.21 (actual total before tax should have been $49.71 minus the $2 saving should have been $47.71. The store charged me $48.92 so the difference of overpayment is $1.21.
Desired outcome: Fix the cash registers to reflect the correct calculation on the receipt. Also, ensure digital coupon saving is taken into account on the receipt.
Stop and Shop delivery service is terrible. I used to order weekly and every order was missing items. Customer care would refund me for those but what's the point of ordering when I would have to go out grocery shopping for the missing items. It’s like ordering shoes online but have to go out shopping for the laces. Attention Stop and Shop: Pork loin i...Read full review of Stop & Shop
Employees of store #473
While shopping at the stop and shop in Fall River Ma our cashier was commenting on how gross the stuff is that we were purchasing. The cashiers name was Riddek.
Also while leaving I had to walk by an employee on his break that was sitting at the bench outside the store, he was smoking pot and I had to walk by him with my 1 month old and 9 year old.
I'm a regular customer who goes there all the time. I I went there around 7:30pm today and the register guy was so mean and very rude. I bought Beef steak for no price. It looked expensive but I really wanted to eat good meat, so I didn't mind paying whatever it cost, so I brought it with some other stuff to register. He asked me how much beef stark is. I...Read full review of Stop & Shop
Waiting over 20 minutes for a price and never receiving it
On Sunday Oct 8 th. I shopped at Stop & Shop on Ave Y Brooklyn location . I always check the reduced rack for smashed and damaged cans . I wanted to purchase a badly damaged can of tomatoes. I waited at customer service for over 20 minutes. The cashier continually claimed it should be full price . When I asked to see a manager no one ever came . Eventually I left .
Desired outcome: I am willing to still go back and purchase the item . I live close to the store . I think it should have been addressed in a timely manner & customer service should not have insisted the damaged item should be full price
I’m complaining about an education and zero training on the topic of service animals
I went to my local Stop & Shop, and while I was shopping, noticed a fake service animal in the store. This lead me into a panic attack. I found a worker and told them about the incident, and they said there is nothing they could do. It is illegal for them to have brought their animal. The dog was putting germs all over all of the products as he touched everything and got in the way of many carts. The staff should be educated to know the difference between a service animal and a fake service animal as well as the difference between emotional support animals and service animals. I am disgusted by the lack of attention put towards something so important. I know many people with service dogs, and it only takes a minute for another untrained dog to attack.
Desired outcome: Education and proper training to staff
Can and bottle return machines
The Stop & Shop on Ft. Salonga Rd. in Northport, N.Y. routinely has their can and bottle machines not working at all or working improperly by spitting back cans that were definitely bought at that very store. This morning, no machine was working properly at all, and no employee to attend to them. Meanwhile Stop & Shop continues to collect $.05/can without providing a working machine to return said cans and bottle in complete violation of NYS law. I informed the so-called Customer Service person who provided no answers or service whatsoever. In addition, the utter filth of the room itself is beyond description. I've been in Subway rest rooms that are cleaner and less odoriferous. It's a disgrace and it has been a longstanding and consistent disgrace with nothing done by management about it for a long time. My next email will be to the NYS Department of Health to visit the site.
Desired outcome: Working can and bottle machines and a room that is cleaned more than once a year.
On Sept 16,2023 I placed an order for delivery from Stop & Shop/Peapod(on their app on my phone) The total of my purchase was 760.00! I was dumbfounded. I noticed I was not given the sale prices that were advertised on that day. Before I placed my order on 9/16, I called customer service and they told me that the sales would be on my final invoice and I...Read full review of Stop & Shop
Until today, For the last four weeks or so you have been sending to me in an envelope via US mail the appropriate weekly sales circular for my local store at zip codes 10583, [protected]. Today, I received the circular for other zip codes, similar to the one I receive normally with all my other weekly circulars; these I cannot rely on or use since my local stores in Mamaroneck, Larchmont and White Plains refuse to honor the sales prices shown in those circulars. The managers tell me to go find another store in the appropriate zip code represented in that circular. Why can't you get this corrected permanently? Certainly I am not the only one this stupid mistake affects: it affects everyone who lives in the non-addressed zip codes such as 10583, 10601, 10598, etc.
PLEASE, PLEASE don't force me to shop at another supermarket brand store.
My name is Bert Seltzberg
My home address is 13 Continental Road in Scarsdale, New York 10583 . and my email address is [protected]@verizon.net
Desired outcome: I would appreciate an on-target response.
9/7/23 I visited the Stop & Shop on Harvard St in Brookline. Needed to buy mostly strawberries, cherries and blueberries. Did not buy any as the shelves were mostly empty. Not only the berry shelves were empty. Especially unattractive looked the greens section. Observed that many times before. In addition to only one (not always) cashier available… I felt...Read full review of Stop & Shop
I visited the Stop and shop store #835 in Tenafly, NJ on September 2, 20223. Twice I have bought items which I thought were on sale. Only to realize the sale sign was from the previous week. When I brought this matter to the attendant, she refused to honor the sale, saying this sign is from last week. I know the employees are in a rush and maybe missed...Read full review of Stop & Shop
I placed my first order for pick up at stop and shop in NJ. I picked up my order and upon arriving home I noted one item was missing. Upon further investigation l, it seems the item was out of inventory. Ok. I was charged for a reusable bag which I did not order. The charge was added to my credit card without my approval. I called customer service, rude...Read full review of Stop & Shop
I am the Parish Social Minister and oversee the Food Pantry at my deceased parents church. I am blessed to receive a quantity of Stop and Shop gift cards from an affluent church close to the one in which I work. This is my fourth year. I use the cards to replenish our shelves and freezers. This year, the cards are coming up zero. The gift cards have the...Read full review of Stop & Shop
7/31/23 - I went into the store in Wethersfield, CT around 9:30 am to purchase a large fruit platter. The produce manager passed by me twice without acknowledgement and finally I stopped him and asked about a fruit platter. He stated that a woman was working on them in the back and will have them ready in an hour or more. I went back to the store at 11:30...Read full review of Stop & Shop
Why was the cheese slicer shut down at 8:25 PM when the store closes at 10PM. I wanted to get cheese sliced and I was told the cheese slicer was shut down. I was directed to the grab and go section which did not have the item I asked for. This is the 2nd time this happened recently. You should put up a sign the deli is closed. Saturday July 29, 2023 Abington, MA store.Read full review of Stop & Shop
I was just at the Ridgefield Ct. stop and shop store and I have to say that I am disgusted by the customer service in this store. I needed assistance in the butcher shop area with slicing steaks. No one was anywhere around to even ask for help so I stepped over to the seafood area that is shared with the butcher shop. I asked the man working behind the...Read full review of Stop & Shop