Firehouse Subs’s earns a 1.5-star rating from 6 reviews and 50 complaints, showing that the majority of sandwich enthusiasts are dissatisfied with their meals.
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101 Brookside Lane; Brighton Michigan 48116
On my recent visit to Firehouse Subs on Brookside Lane in Brighton Michigan. I experienced problems with the mobile app and rewards. Not only did Jeanette try to help me, but the owner/Manager (Matt Smith) went above and beyond in assisting me. I wanted to use my reward for my complimentary birthday sub. Unfortunately, I did not qualify. Seeing my disappointment, Matt offered a discount on the sub that I went ahead and purchased. He also took the time to look at my cell phone and try to assist me with the app. As a result of his generosity and kindness I will continue to choose Firehouse Subs as my favorite sub shop. I have moved back to Michigan from Jacksonville FL. I am pleased at the exceptional customer service of Matt and Jeanette at this location. Thank you, Matt and Jeanette, for making my day great! Matt even offered me Happy Birthday wishes several times. Not only great employees but good people. Firehouse Subs should know how outstanding representatives for their company they are. Thank you again.
Can't make an account
Tried 4 times to send SMS to my phone and get nothing. Complete waste of time. Food is good though..
New Special
LOVE your idea of putting cole slaw on a sandwich...but you have to know how to make real pulled pork that should be somewhat stringy, not soft and mushy like yours. Keep trying!
Great Sub
Food was excellent. It was fresh right to order and in a timely manner. I will be definitely dining in again.
Great food
Great food and service at the Cranberry Twp location. Very friendly and helpful and the restrooms were very clean!
Firehouse Subs Ancaster
If you haven't tried this location make sure you do the staff is great the food is amazing, I got my food in less then 5 minutes and they even help explain all the options to my kido much appreciate. Keep it up
Firehouse Subs Complaints 50
Free sub on birthday
I went into store the day before my birthday and the cashier told me I could use the app for my free birthday sub, well it wouldn't load in the store so she said I could pay and keep receipt and call to get a refund. Well, Ive called all the numbers Ive found and all I get is busy signals. I went on website and my account and nothing comes up for customer service. I would like to know how I can get a refund.
Read full review of Firehouse SubsService
My friend and I had and gave the cashier the buy one combo and get one free coupon from the Conway Wampus Cat Baseball game Fundraiser. the coupon says, Free Meal Combo with purchase of 1 medium or large sub at menu price. The cashier did not and would not give us the free combo. He argued that it was only the chips and drink that was free. When we re read...
Read full review of Firehouse SubsThree submarine sandwiches and additional side dishes.
On 10/21/24, I ordered food from Firehouse subs online. I completed the order and a popup appeared stating that I needed to reorder certain which I did. When I arrived at the store, I was told that I had been double billed for my order and that they were not able to do anything about it. The staff suggested that I could come back and order the same item...
Read full review of Firehouse SubsIs Firehouse Subs Legit?
Firehouse Subs earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Firehouse Subs. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Firehouse Subs has received 6 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for firehousesubs.com can be seen as a positive aspect for Firehouse Subs as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Firehouse Subs's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Firehousesubs.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Firehousesubs.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Firehouse Subs and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Firehouse Subs has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 50 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Firehouse Subs. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
food order
order a turkey bacon ranch with double turkey no onions and pickles on it and was charged for it i recieved a normal sub with onions no pickles and no double meat..not acceptable at all.i have ordered many times from this establishment and the past 2 times the order has been messed up,like no one is reading whats been ordered... it was ordered at 9:20 pm
Claimed loss: $42.26
Desired outcome: some form of re-imbursement for my order
Confidential Information Hidden: This section contains confidential information visible to verified Firehouse Subs representatives only. If you are affiliated with Firehouse Subs, please claim your business to access these details.
Firehouse Subs receipt has no validation code for adding points
I visited Firehouse Subs @ 2413 N Greenwich Rd in Wichita Ks on 8/9/2024 and forgot to give them my rewards info at checkout, but did request a receipt so I could submit afterwards. Upon logging in this morning to add my points, I noticed my receipt has no validation code. Is this franchise not part of the rewards network anymore? How do I get these points added to my account. Attached is a copy of my receipt.
Thanks,
Joe Becker
[protected]
Confidential Information Hidden: This section contains confidential information visible to verified Firehouse Subs representatives only. If you are affiliated with Firehouse Subs, please claim your business to access these details.
Firehouse Subs might have left you with a good sandwich but no way to claim your rewards. Could’ve been worse — you caught it before those points slipped away entirely. Time to get them to sort out that missing validation code so you can enjoy those rewards.
Incorrect order / non professional behavior
I placed an online order/App order for pick up at my closest location which is a good bit from my home already. Online I had customized my large Philly cheese to have No Mayo, No Mustard, Add Mushrooms, onions and peppers. When I arrived back home, of course, my Philly cheese had handfuls of mayonnaise all over it on both sides of the bread. (Only thing...
Customer service - ordering and pickup
Today I went to Firehouse & when it was my turn to order, I asked the gentleman how are you today? He was abrupt & said “ what can I get you? I did not respond & left. A few weeks ago at the same location, I went to pickup an online order. I asked the female Manager if those orders were for online pickup? She responded with-“Can’t you read? “ Again, I tip...
Read full review of Firehouse SubsAbout workers
I had ordered 2 subs at like 6pm on monday 11/13 at Firehouse Subs® located at 1781 Sharkey Way Lexington , Kentucky and when I placed that order, I tried to call this location for over 1 hour straight with no answer. The reason I wanted to call that location was because I was going to be over an hour late on picking up my order. So when. I got at that...
Read full review of Firehouse SubsPepperoni meatball on garlic bread
For the second time I ordered the pepperoni pizza meatball on garlic bread. They ask if I want white garlic bread or wheat. The first two times I ordered the item this was never asked, yet the last two times I was. I stated word for word white garlic bread. For the second time my purchase is on plain white bread. Not garlic bread. The item just taste better...
Terrible sandwich prepares didn't care
25 Oct 23 Roper St. Francis hospital 16:29pm 316 Calhoun street Charleston, SC I did not know how to order on the automated system and the two black females were no help until I asked them twice to give me some assistance. I ordered a grilled chicken sandwich, just some lettuce and some yellow mustard. Only two women behind the counter, no other customer...
Manager
Manager/shift leader at Firehouse subs in Fairbanks Alaska looked very unprofessional. My family made a visit on 9/27/23 in the evening at 8pm. Not only was she walking around with her entire butt out, because her pants were falling down, she was touching trash and other cleaning items and going back and fourth where food was being prepared. There was also...
Read full review of Firehouse SubsI had a free medium sub offer I was charged for
Thanks for ordering from Firehouse Subs!
Your order will be ready to be picked up at Firehouse Subs® located at 9912 Dimitrious Ave Daphne , Alabama 36526 , [protected]. While you're waiting for your food, let us know how you liked ordering online! It'll help us make the experience even better.
1
Offer - Spicy Cajun Chicken Sub - Medium
$0.00
1
Lay's Classic
$1.49
Subtotal
$10.28
Tax
$0.98
Total
Paid with VISA ending in 2584
$11.26
Got a question about your online order?
Slip and fall injury
[Firehouse Subs 2911 Chapel Hill Rd Unit 210 Douglasville, GA 30135 United States Dear Sir/Madam, I am writing to express my deep concern and disappointment regarding a recent incident that occurred in front of your Firehouse Subs location on Chapel Hill Road in Douglasville Georgia On September 15th, my client, was involved in a serious accident that...
Read full review of Firehouse SubsFirehouse subs on 101 sand lake drive Lexington Kentucky. Owner: Brandon greene
I’m a worker at this address and the employee conditions is bad. We work in roach infested conditions. The walk-in freezer is dripping rusty water from the ceiling. No matter how hard we clean the roaches come back. We are paid by paper pay and have expressed the inconvenience this is for us. I have a personal complaint. A week ago I was blamed for stealing...
Read full review of Firehouse SubsManager and staff on duty very rude
Incident occurred on 9/18/23 around 9pm at the Firehouse in Greenville SC 765 Haywood Rd Ste B3, Greenville, SC 29607 store # 131. Me and my daughter walked into the establishment and there was no greeting from manager nor staff. There was one person sitting and 3 people standing which i thought they were in line, but they confirmed that they weren't. Upon...
Read full review of Firehouse SubsCustomer service
Racially profiled when walking in the store today. I was accused of stealing along with my coworker while looking at the receipts to find our name to make sure we had the correct order. Older white lady with glasses at 11:30am on august 31st. Her exact words without greeting us (2 black males) “what are you looking for? are you guys stealing?” We had our...
Read full review of Firehouse SubsTerrible owner.
Today as of August 29th, 2023, I visited FireHouse Subs for my usual sandwich and was greeted by the staff member, Tera, who appeared to be working alone and obviously over-stressed. My mother and I spoke to her and she stated she had been there working for hours with little to no help because the owner won't hire more staff members. Online orders were...
Read full review of Firehouse SubsMy food order
I ordered two sandwiches and one salad. The salad was not chopped up( big pieces) I had to chop up lettuce for my daughter. The turkey sandwich I requested light mayonnaise and they put extra mayonnaise. I have to say my sandwich was very good (Cajun chicken sandwich) but unfortunately, my wife and daughter were definitely not pleased with the sandwich. I...
Read full review of Firehouse SubsThe sub I purchased
I ordered a medium steak & cheese sub on wheat today 08/24/23 @ 1244pm.
First, It was missing the pickle on the side and the sub was sub par in flavor
and being a steak & cheese was only luke warm.
I was suprised bc the steak & cheese in addition to all your other subs I've had are usually very very good. I know it was a busy time at lunch, but was disappointed in the quality of taste of this steak & cheese sub, the bread was somewhat stale *and missing the pickle as well. Even though they asked me if I wanted the pickle too, which I did.
Jason Manin
4124 Cadena Rd
Denton, TX 76210
email: [protected]@hotmail.com
c: [protected]
Desired outcome: credit for a steak & cheese sub & a pickle
Sub made incorrectly.
This happened yesterday around 6pm. at the Easley, S.C. location. I ordered three medium subs. Two were correct, one was not. This is not the first time this has happened. You cannot call them as they never answer the phone and it always rolls over to automated answering, telling you to call back later. In addition to not being able to communicate by phone, the mobile serfice went down. We eat at Firehouse quite frequently so this is frustating when the order is made incorrectly.
Desired outcome: I would like to be compensated for the price of the medium turkey and provilone cheese that was incorrectly made.
Overview of Firehouse Subs complaint handling
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Firehouse Subs Contacts
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Firehouse Subs phone numbers+1 (800) 388-3473+1 (800) 388-3473Click up if you have successfully reached Firehouse Subs by calling +1 (800) 388-3473 phone number 1 1 users reported that they have successfully reached Firehouse Subs by calling +1 (800) 388-3473 phone number Click down if you have unsuccessfully reached Firehouse Subs by calling +1 (800) 388-3473 phone number 31 31 users reported that they have UNsuccessfully reached Firehouse Subs by calling +1 (800) 388-3473 phone numberCustomer Service+1 (904) 606-5204+1 (904) 606-5204Click up if you have successfully reached Firehouse Subs by calling +1 (904) 606-5204 phone number 9 9 users reported that they have successfully reached Firehouse Subs by calling +1 (904) 606-5204 phone number Click down if you have unsuccessfully reached Firehouse Subs by calling +1 (904) 606-5204 phone number 27 27 users reported that they have UNsuccessfully reached Firehouse Subs by calling +1 (904) 606-5204 phone numberVp Of Corporate Communications+1 (608) 314-4935+1 (608) 314-4935Click up if you have successfully reached Firehouse Subs by calling +1 (608) 314-4935 phone number 0 0 users reported that they have successfully reached Firehouse Subs by calling +1 (608) 314-4935 phone number Click down if you have unsuccessfully reached Firehouse Subs by calling +1 (608) 314-4935 phone number 11 11 users reported that they have UNsuccessfully reached Firehouse Subs by calling +1 (608) 314-4935 phone number
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Firehouse Subs emailsrewards@firehousesubs.com100%Confidence score: 100%Supportcecily.sorensen@firehousesubs.com94%Confidence score: 94%Communication
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Firehouse Subs address12735 Gran Bay Parkway, Suite 150, Jacksonville, Florida, 32258, United States
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Firehouse Subs social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Firehouse Subs contacts
Most discussed complaints
they are racist and unethicalRecent comments about Firehouse Subs company
Firehouse Subs receipt has no validation code for adding points
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