Latest Reviews and Complaints
Service
We visited this location 10/18/26 and was denied service because we were not online customers. We walked into the location below to order 2 of the Thanksgiving sub sandwiches on white. We were told they were out of white bread. We asked about the white bread on the rack behind them and we were advised that was for the online orders only. They have one case...
Read full complaintAwful customer service
The 192nd /mill plain Camas WA location is awful, i am an UBER driver, they are VERY biased against UBER for some reason, WILL NEVER eat in there, whenever i pick up UBER, the wait is very long, several 'other' delivery people come and go, while i still wait for mine, even when it takes me a while to arrive, STILL a long wait, am ALWAYS asked to 'verify'...
Read full review and 1 comment11 Firehouse Subs Reviews
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Overrated and expensive
Staff not helpful. Just there to sell overpriced Subs. Had coupon for buy one and get in free. Sorry we can’t help you with that. If you want a sub we have it. We know nothing about the app. Tried to order it but the site is difficult to navigate. Ended up with 2 subs I did not want and never was able to use coupon. Sorry, We have nothing to do with the...
Read full review and 1 commentPoor service firehouse subs at Uptoen Station, Ft Walton Beach, FL
I went to the above business at 6:45 pm April 16, 2026. All of the chairs were upside down on the tables. A middle aged woman and her mother walked in before me. The staff putt two chairs a the floor for them. I placed my order and the two women said I could have their table and chairs. The loudly announced that they would take their meal home. My food wa...
Read full reviewWild hair and beard
At your EAU GALLIE Melbourne FLA area..store there is a sandwich maker that when he is there I turn around and leave. The reason is he has wild hair and beard and I’m not a fan of hairy food. Your store staff don’t think there is an issue. God Sake folks. Isn’t this basic Food Service Hygiene? What would the Board of Health think? PS: I actually enjoy your Subs…..Not furry ones...
Poor experience at firehouse
My family decided they wanted sub sandwiches yesterday and after much discussion, we decided we wanted Firehouse subs. We checked to see what specials you might have and saw that you were running a buy 1 get 1 special that could be used via your app or in store. My son and I went to your store located at 6041-A Garners Ferry Road, Columbia, SC 29209 and...
Read full review and 1 comment101 Brookside Lane; Brighton Michigan 48116
On my recent visit to Firehouse Subs on Brookside Lane in Brighton Michigan. I experienced problems with the mobile app and rewards. Not only did Jeanette try to help me, but the owner/Manager (Matt Smith) went above and beyond in assisting me. I wanted to use my reward for my complimentary birthday sub. Unfortunately, I did not qualify. Seeing my disappointment, Matt offered a discount on the sub that I went ahead and purchased. He also took the time to look at my cell phone and try to assist me with the app. As a result of his generosity and kindness I will continue to choose Firehouse Subs as my favorite sub shop. I have moved back to Michigan from Jacksonville FL. I am pleased at the exceptional customer service of Matt and Jeanette at this location. Thank you, Matt and Jeanette, for making my day great! Matt even offered me Happy Birthday wishes several times. Not only great employees but good people. Firehouse Subs should know how outstanding representatives for their company they are. Thank you again.
Can't make an account
Tried 4 times to send SMS to my phone and get nothing. Complete waste of time. Food is good though..
New Special
LOVE your idea of putting cole slaw on a sandwich...but you have to know how to make real pulled pork that should be somewhat stringy, not soft and mushy like yours. Keep trying!
Great Sub
Food was excellent. It was fresh right to order and in a timely manner. I will be definitely dining in again.
Great food
Great food and service at the Cranberry Twp location. Very friendly and helpful and the restrooms were very clean!
Firehouse Subs Ancaster
If you haven't tried this location make sure you do the staff is great the food is amazing, I got my food in less then 5 minutes and they even help explain all the options to my kido much appreciate. Keep it up
70 Firehouse Subs Complaints
The lack of food items to be out of when you have customers at only 6 pm ish.
We drove 45 min. to this Firehouse sub location as it was right around the corner from another store we were visiting. I was drooling for your delicious Thanksgiving Turkey Sub. To my surprise, they had run out of stuffing, so I couldn't order it. Tried ordering fries, they didn't have any, had run out too... also, no sweet tea and the credit card machine...
Read full complaintThanksgiving Turkey Sub
Your Thanksgiving Turkey Sub is worst sub I have had, barely any Turkey, the dressing and cranberry sauce was almost none existent. I paid for a large sub which was mostly the sub roll and was Not toasted as advertised. I have never been so disappointed in a sub. Pretty bad when Wawa, a gas station does a better Thanksgiving Turkey Sub than a place that does nothing but subs. I will never purchase anything from your company again and will never recommend.
Claimed loss: Paid 19.85 basically for Sub Roll with hardly anything on it.
Desired outcome: Refund my money.
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Food
My wife and I went to Firehouse Subs in Barrie, Ontario, at about 6:00 PM on Thursday, Oct. 8, 2026. We went speciffically to get their special Thanksgiving Sub, which we saw advertised on TV. It looked so good, stacked high with turkey, dressing and cranberry sause. We were informed when we ordered they were out of Cranberry sause! This is on the...
Read full complaint and 3 comments
Time consuming
9/18/26 firehouse sub at 1588 Simpson U, at S 49, Magee, Ms. 39111 at 5:55 pm. We made our order and there not a dozen people in the restaurant at this time but, we waited 40 minutes for our order, the staff acted like they did not what to do at all, I could hear them keep asking what was next to do, there five employees there, and all the customers in...
Read full complaintMy payment was taken and did not get my order or refund
I ordered on the app. When i arrive 15 min later the employee said they didn't have any pick up orders, that their internet was down. I showed her my receipt and where the money was taken out of my account. She refused to make it and called the owner. He came up there and was rude and hateful per his usual and refused to make my order with proof of payment...
Read full complaintMy order was not correct.
For the second time in a row, my order was not completed as ordered.
The last 2 times I have ordered the Smokehouse Beef and Chedder Briskit sandwich, I asked that no mayonnaise be included. Both times it arrived with a heavy coating of mayonnaise on both sides of the bum.
I don't know anyone that puts mayonnaise on briskit. BBQ sause of coursr, but who mixes BVQ sause and mayonnaise?
Claimed loss: Cost of 2 large Smokehouse Beef and Chedder Briskit sandwiches.
Desired outcome: Don't include mayonnaise on what basically is a BBQ Sandwich. The 2 clash.Love to get a voucher for 2 large sandwiches. By the way my youngest son is a Dallas Firefighter.
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If you want them ton replace your order RETURN THE FOOD.
What does your son being a firefighter have to do with anything?
Tiping
I don't care for the idea of being asked for a tip on screen as soon as order is placed. The employees did nothing to deserve a tip. I had to fix my own drink, get up to pick up my order, no one came and asked if the food was ok and had to clean up after myself when I was finished. It made me wonder what happens to customers food if you don't tip! I would...
Read full complaintMeat ball sub
I purchased a meatball sub at your Transit Rd store. I was there on 7/1 between 3-3:30 pm. We waited while the young man prepared the sub. Upon returning home I opened the container, the sub was completely burned up and not edible. I don't want another sub or money back. I feel you should know what kind workers you have working for you. I'll not go there...
Read full complaintInsufficient tuna on sub. Sub not prepared properly
I bought two large tuna subs on June 11th, 2026 at the Roseville, Michigan Store (8:03 pm). The order was placed via the mobile app and the check number was 1000244. I have purchased the tuna subs before with no issues. This time the tuna amount was "minimal" less that 1/8" thick.. no lettuce or tomato. Normally the sub has plenty of tuna (at least 1/2"...
The cooks
Yes as I arrived the folks at the store was sir me with giggles on their face come to me getting my food and eating half way threw it it had foil tucked off in the steak melt sandwich then on getting my money back they give me a three day wait for my money to return back on my card highly disappointed in business as I eat here often man name is jackson
Read full complaintPayment not received
On Friday, May 8th my co-worker and I ordered off the app. My app said that I would get a 50% discount. The app would not honor my 50% discount. I called the store and they said that they couldn't do anything about the app so I asked them to cancel my order. My co-worker and I ordered off her app. So, I went to go pick up that order and noticed that the...
May 6 mike appreciation day that fire house subs ran out of steak and didn't no offer a substitute
May 6, 2026 Mike appreciation day, went to get my free cheese steak , but they were all out of steak and I asked if they offered any replacement but they said no, So then I tried to call the fire house subs in Strongsville at 17250 Royalton Rd to make sure they has steak but there phone said they had not set up voice mail so I couldn't reach then Firehouse subs should of been prepared for the May 6 rush
Read full complaintMissing item and soup that had gone bad (turned)
We ordered delivery from the 3707 Ellison Rd NW, Albuquerque, NM 87114 location Sunday, April 3, 2026. The was delivered promptly BUT was missing a brownie and even worse, the "loaded potato soup" had gone bad. I called the location to let them know, especially about the soured soup so that other customers would not be served the item. They said to contact...
Read full complaintHorrible customer service
Customers service was horrible did an online order at 11:10 for pick up at 11:40, got there it wasn’t ready. I was patient young lady made my sub after getting there put mayo on it and had to make it over, no one apologized for the long wait, I asked could I get a soda for my long wait the young lady shook her head yes knowing good n well the foundation did...
Read full complaintService
Subject: Formal Complaint Regarding Poor Service at Firehouse Subs (225 Palm Bay Rd, Melbourne, FL) Dear Firehouse Subs Management, I am writing to formally express my dissatisfaction with the service I received on December 9th, 2025, at the Firehouse Subs located at 225 Palm Bay Rd, Melbourne, FL 32909. Unfortunately, the experience fell far short of the...
Read full complaint and 1 commentCleaning needed at Dacula GA location
Just had lunch there with my wife. Once order was placed, we sat down, chatting, observing our surroundings. Place needs a good cleaning from top to bottom simply stated. The job is being neglected throughout including the drink/condiment/utensil station, floors, and bathroom.
We like the subs, but will do a walk through next time if we decide to visit.
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Food delivery
To Whom It May Concern, I am submitting a formal complaint regarding a delivery order I placed through the Firehouse Subs app on December 5, 2025. The experience was unacceptable from start to finish, and I am requesting a full refund for the order and associated delivery charges. Order Details: • Order placed: 1:11 PM • Item ordered: Meatball Sub, chip...
Food safety issue
Dear Firehouse Subs Customer Service Team, I am writing to formally report a serious incident that occurred at your Apopka, Florida Apopka Commons location on Veterans Day, November 11, 2025. I purchased a Hook & Ladder sub from this store and discovered a sharp, jagged piece of hard glass/plastic inside my sandwich. This posed a significant health risk...
Crummy rewards program!
I use the rewards app for Firehouse subs. I have nothing bad to say about the food, however, I think the rewards program is lame. I was so disappointed to have built up thousands of points only to find out that over 60,000 of those points expired. What is the point of a rewards program if the very points I earn expire? It definitely limits my desires to return to the restaurant after being loyal and finding they put an expiration on your rewards!
Claimed loss: $65, points are based on total purchases.
Desired outcome: Points that don't expire, my points, let me use them when I choose to use them.
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Free sub on birthday
I went into store the day before my birthday and the cashier told me I could use the app for my free birthday sub, well it wouldn't load in the store so she said I could pay and keep receipt and call to get a refund. Well, Ive called all the numbers Ive found and all I get is busy signals. I went on website and my account and nothing comes up for customer service. I would like to know how I can get a refund.
Desired outcome: I would just like a refund for what I paid since it was suppose to be a free birthday sub.
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Firehouse Subs complaints: history and resolution overview
Out of all reported cases, 1 complaints (1%) have been marked as resolved, while 69 complaints (99%) remain unresolved. The most recent resolved complaint, aren't owned buy firemen or good people!!, provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Is Firehouse Subs Legit?
Firehouse Subs earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Firehouse Subs has received 6 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for firehousesubs.com can be seen as a positive aspect for Firehouse Subs as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Firehouse Subs's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Firehousesubs.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Firehousesubs.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Firehouse Subs and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Firehouse Subs has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 70 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Firehouse Subs. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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