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Customer service and food order wrong
The Manager on duty was rude. She told my spouse the restroom was closed then allowed him to use it. After we asked how so if the doors are open and we're ordering. I asked what time do you close... 945pm we was there by 940pm so I said to her ohh your still open. She had an employee mopping and informed him to stop mopping in case we fall and bust our...
food
Asked for Tuna sub, was given Italian! I do not eat red meat so I was unable to eat! Total waste of money! Lady at the front did not read order back to me. I stated several times I wanted tuna. I purchased food and went downstairs to grab my baggage so I was unable to go back thru check point to return the sandwich. So I wasted $11, also asked for a cup for water and there were no lids for the cups.
service
I've been to this location 2 times since opening and both times from order time until I get my sandwich was 10 minutes. They have at least 4 personell behind the counter making the product but takes too long to make. Waiting for my sandwich I hear other complaints from other patrons saying the same thing. Why is it taking so long to make a sandwich? The product is great but the time to make it shouldn't take that long.
Read full review of Firehouse Subsaren't owned buy firemen or good people!!
Firehouse subs aren't good anymore, the customer service is lousy, the employees are usually rude, and the Firehouse establishments don't even treat firefighters (who are customers) with respect, or give them discounts on the food they buy there!
The complaint has been investigated and resolved to the customer’s satisfaction.
they are racist and unethical
Firehouse subs is a racist company. They are users and rehires white people even when they do not have the company's best interest at heart but a black person they would not rehire. I am a white person so when I decided to qiute that god forsaken place I knew I had to say something. They suck ! They continue to hire train wrecks and praise people like c who...
Read full review of Firehouse Subs and 12 commentsAbout Firehouse Subs
The restaurant chain is known for its commitment to quality ingredients and exceptional customer service. Firehouse Subs uses only the freshest meats, cheeses, and vegetables to create their signature sandwiches. They also offer a variety of sides, including chips, salads, and soups, to complement their sandwiches.
One of the unique features of Firehouse Subs is their commitment to giving back to the community. The restaurant chain has its own non-profit organization, the Firehouse Subs Public Safety Foundation, which provides funding and support to first responders and public safety organizations across the country.
Firehouse Subs has also gained a reputation for its innovative approach to sandwich-making. They offer a variety of hot and cold subs, including their signature Hook & Ladder sub, which is made with smoked turkey breast, Virginia honey ham, and melted Monterey Jack cheese. They also offer a range of specialty subs, such as the New York Steamer and the Smokehouse Beef & Cheddar Brisket.
Overall, Firehouse Subs is a beloved restaurant chain that has earned a loyal following thanks to its commitment to quality ingredients, exceptional customer service, and community involvement. Whether you're in the mood for a classic sub or something a little more adventurous, Firehouse Subs is sure to satisfy your cravings.
Here is a guide on how to file a complaint against Firehouse Subs on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue you have experienced with Firehouse Subs in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Firehouse Subs. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.
8. Submission process:
- Click the 'Submit' button to submit your complaint or review against Firehouse Subs.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.
Ensure to follow these steps carefully to effectively file a complaint against Firehouse Subs on ComplaintsBoard.com.
Overview of Firehouse Subs complaint handling
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Firehouse Subs contacts
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Firehouse Subs phone numbers+1 (800) 388-3473+1 (800) 388-3473Click up if you have successfully reached Firehouse Subs by calling +1 (800) 388-3473 phone number 0 0 users reported that they have successfully reached Firehouse Subs by calling +1 (800) 388-3473 phone number Click down if you have UNsuccessfully reached Firehouse Subs by calling +1 (800) 388-3473 phone number 6 6 users reported that they have UNsuccessfully reached Firehouse Subs by calling +1 (800) 388-3473 phone numberCustomer Service+1 (904) 606-5204+1 (904) 606-5204Click up if you have successfully reached Firehouse Subs by calling +1 (904) 606-5204 phone number 4 4 users reported that they have successfully reached Firehouse Subs by calling +1 (904) 606-5204 phone number Click down if you have UNsuccessfully reached Firehouse Subs by calling +1 (904) 606-5204 phone number 5 5 users reported that they have UNsuccessfully reached Firehouse Subs by calling +1 (904) 606-5204 phone numberVp Of Corporate Communications+1 (608) 314-4935+1 (608) 314-4935Click up if you have successfully reached Firehouse Subs by calling +1 (608) 314-4935 phone number 0 0 users reported that they have successfully reached Firehouse Subs by calling +1 (608) 314-4935 phone number Click down if you have UNsuccessfully reached Firehouse Subs by calling +1 (608) 314-4935 phone number 0 0 users reported that they have UNsuccessfully reached Firehouse Subs by calling +1 (608) 314-4935 phone number
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Firehouse Subs emailsrewards@firehousesubs.com100%Confidence score: 100%Supportcecily.sorensen@firehousesubs.com94%Confidence score: 94%Communication
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Firehouse Subs address12735 Gran Bay Parkway, Suite 150, Jacksonville, Florida, 32258, United States
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Firehouse Subs social media
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