Firehouse Subs

I ordered a medium steak & cheese sub on wheat today 08/24/23 @ 1244pm.

First, It was missing the pickle on the side and the sub was sub par in flavor

and being a steak & cheese was only luke warm.

I was suprised bc the steak & cheese in addition to all your other subs I've had are usually very very good. I know it was a busy time at lunch, but was disappointed in the quality of taste of this steak & cheese sub, the bread was somewhat stale *and missing the pickle as well. Even though they asked me if I wanted the pickle too, which I did.

Jason Manin

4124 Cadena Rd

Denton, TX 76210

email: [protected]@hotmail.com

c: [protected]

This happened yesterday around 6pm. at the Easley, S.C. location. I ordered three medium subs. Two were correct, one was not. This is not the first time this has happened. You cannot call them as they never answer the phone and it always rolls over to automated answering, telling you to call back later. In addition to not being able to communicate by phone, the mobile serfice went down. We eat at Firehouse quite frequently so this is frustating when the order is made incorrectly.

Ordered two sandwiches one meatball was correct the other sub was club on a sub - with no tomato, no onion, no mustard, and no mayo. There was an excessive amount of Mayo on the sub making it inedible. On the receipt it states no Mayo - see attached. There is also a sticker advising the order was double checked but was blank therefore it was not double checked.

Firehouse employee Steven Harron told me I had to purchase an items in the store. To purchase an free medium sub.

I thought you get a free medium sub on your birthday without an purchase.

I said, ok I will purchase an sodas. So he scan my payment earn point.

and charge me $2.51

I asked him for a of cup ice he said I will charge you for it. same as an beverage. so I just purchase an sofa.

I watched the cook make the two orders. He had gloves on cleaning the counter top with an dirty towel. He cut the wheat bread without changing his gloves.

I asked him to change his gloves. Before he grab the meats He stated the gloves and towel are sanitized I stated if you don't change gloves, you can cancel my order.

He change his gloves. I don't work there

poor kitchen safety training.

An update was opened instead of the App…after that I cannot get into the App. It calls for a verification code which takes till after midnight instead of immediately, says it is good for 24 hrs but is not as I tried 11 hrs after it was generated but less than 7 hours (from midnight and I am asleep at that time to when I woke up this morning) I tried the code and it still won’t let me access points…based on you customer service rating it seems you have cancelled sandwhich rewards and points earned to save money…if that is the case you will be saying goodbye to many customers including me who love your sandwiches as a treat once in a while but are on a budget. I am fed up with your lack of concern for your customers.

Firehouse Subs is a place where you can get a sandwich, but my experience was not good. I ordered a veggie sub, but it was not good. The bread was terrible and there was not enough mayo. It was simply a bad sandwich. I was disappointed with my first order and I will not order again.

So, I ordered some grub from Firehouse Subs and paid for it. But when it got delivered by Door Dash, they didn't give me all of my food! I was pretty bummed out about it, but I called up Firehouse Subs and they were super cool about it. They apologized and sent me the rest of my order right away. The food was pretty good, too. I got the Hook & Ladder sub and it was packed with meat and cheese. The bread was nice and soft, too. Overall, I'd say Firehouse Subs is a pretty solid choice for a sandwich spot. Just make sure you check your order before you dig in!

Firehouse Subs is a pretty bad place to eat. The service is terrible and the company can't seem to follow simple instructions. They'll even lie in their review responses to make it look like they made things right, but they really didn't.

I went there the other day and ordered a sandwich with no mayo. When I got it, there was mayo all over it. I told the person behind the counter and they said they'd make me a new one. But when I got the new sandwich, it still had mayo on it! I couldn't believe it.

When I complained again, the person just shrugged and said they couldn't do anything about it. I asked to speak to the manager, but they were nowhere to be found. It was like they didn't care about their customers at all.

I wouldn't recommend Firehouse Subs to anyone. The food is mediocre at best and the service is just plain terrible. Save your money and go somewhere else.

Firehouse Subs ain't my thing. I ordered an 8 inch sub, but it looked more like a measly 6 inches. The taste was just alright, nothing to write home about. If you want a real sub, go to Jersey Mike's. They're way better, no question about it. Plus, for just a couple bucks more, you can get a 7 inch sub that'll fill you up proper.

experience. I also got a sub and it was just okay. Nothing special. The bread was a little too hard for my liking and the meat wasn't as flavorful as I was hoping for. The service was decent, but nothing to write home about. Overall, I wouldn't say it was terrible, but I wouldn't go out of my way to come back either. Maybe I just ordered the wrong things, but I was expecting more from Firehouse Subs.

I went to Firehouse Subs the other day and it was not a good experience. I came in right before they closed and the employees had a bad attitude. They were giving each other faces and being rude because they were about to close. I didn't appreciate it at all. I come here all the time and to be treated like that by the night shift crew was pretty crappy.

However, the food was still good as always. I ordered the Hook & Ladder sandwich and it was delicious. The bread was fresh and the meat was cooked perfectly. I also got a side of chips and they were crispy and salty, just the way I like them.

Overall, I would still recommend Firehouse Subs for their tasty sandwiches, but I hope the employees can work on their customer service skills. No one wants to be treated poorly, especially when they are a loyal customer.

So, I went to Firehouse Subs and got the Steak & Cheese sub. I've had it before and it was great, but today it was terrible! It was so salty that I couldn't even eat it. Plus, it's supposed to be a hot sub, but it was super cold. I was really disappointed because I haven't been to Firehouse Subs in a while and this was my first bad experience. I'm not sure if I'll go back again.

I've been going to Firehouse Subs for a while now, but I'm starting to wonder if they've been bought out by some big company. I recently visited the new location in Northport, Alabama and I have to say, I was pretty disappointed. I've been there four times now and last night was the worst. I ordered a Steak & Cheese sub, but what I got was a sub with more onions than steak. There was very little steak in there at all. I don't think I've ever had a good sub from Firehouse, to be honest. I don't think I'll be going back to this location anytime soon. In fact, I think they should just close it down. It's definitely the worst Firehouse Subs I've ever been to.