Firehouse Subs

On 10/21/24, I ordered food from Firehouse subs online. I completed the order and a popup appeared stating that I needed to reorder certain which I did. When I arrived at the store, I was told that I had been double billed for my order and that they were not able to do anything about it. The staff suggested that I could come back and order the same items and I would not be charged for them. I did not want to do that. I wanted my money back. I completed the form in Customer Service offering my complaint. I have not heard from them. I have tried to call every number for Firehouse Subs which I could find and none of them seem to be working. I don't know what else to do at this point.

order a turkey bacon ranch with double turkey no onions and pickles on it and was charged for it i recieved a normal sub with onions no pickles and no double meat..not acceptable at all.i have ordered many times from this establishment and the past 2 times the order has been messed up,like no one is reading whats been ordered... it was ordered at 9:20 pm

I visited Firehouse Subs @ 2413 N Greenwich Rd in Wichita Ks on 8/9/2024 and forgot to give them my rewards info at checkout, but did request a receipt so I could submit afterwards. Upon logging in this morning to add my points, I noticed my receipt has no validation code. Is this franchise not part of the rewards network anymore? How do I get these points added to my account. Attached is a copy of my receipt.

Thanks,

Joe Becker

[protected]

I had ordered 2 subs at like 6pm on monday 11/13 at Firehouse Subs® located at 1781 Sharkey Way Lexington , Kentucky and when I placed that order, I tried to call this location for over 1 hour straight with no answer. The reason I wanted to call that location was because I was going to be over an hour late on picking up my order. So when. I got at that location, I asked the 3 employee's if the phone was working. They said yes and that they only had one phone call and it was a telemarketer. So I picked my order up and went outside to check my order to see if I had everything. Nope, I was missing a brownie and I had to go back inside to get my brownie. When I went back in, I called the restaurant to see if they would answer the phone. The 3 employees stand there looking at each other like what we have a phone? I was like you going to answer that? After they did not answer the phone, I was like I see and walked out very frustrated because these 3 people were lazy about not answering the phone. So disappointed. Thought you all should know how bad my experience was at this location.

25 Oct 23 Roper St. Francis hospital 16:29pm 316 Calhoun street Charleston, SC I did not know how to order on the automated system and the two black females were no help until I asked them twice to give me some assistance. I ordered a grilled chicken sandwich, just some lettuce and some yellow mustard. Only two women behind the counter, no other customers in the shop. It took 15 minutes to get my sub. I walked outside to eat it and found a ton of lettuce and mustard dripping out of all side of the sandwich. I had to throw half of it away. I went back and told the two black women who were on their phones how bad the sandwich was. One just kept looking at her phone ignoring me and the other laughed when I said I had spilled mustard on my pants. I told the nurses in my wife's room and they said they would not eat there as the food was bad and it took too long to make it as they only had 30 minutes for lunch. There is a hospital cafeteria across the hall they go to instead. The two women were far from any type of professional I have met at other firehouse subs.

Thanks for ordering from Firehouse Subs!

Your order will be ready to be picked up at Firehouse Subs® located at 9912 Dimitrious Ave Daphne , Alabama 36526 , [protected]. While you're waiting for your food, let us know how you liked ordering online! It'll help us make the experience even better.

1

Offer - Spicy Cajun Chicken Sub - Medium

$0.00

1

Lay's Classic

$1.49

Subtotal

$10.28

Tax

$0.98

Total

Paid with VISA ending in 2584

$11.26

Got a question about your online order?

I ordered a medium steak & cheese sub on wheat today 08/24/23 @ 1244pm.

First, It was missing the pickle on the side and the sub was sub par in flavor

and being a steak & cheese was only luke warm.

I was suprised bc the steak & cheese in addition to all your other subs I've had are usually very very good. I know it was a busy time at lunch, but was disappointed in the quality of taste of this steak & cheese sub, the bread was somewhat stale *and missing the pickle as well. Even though they asked me if I wanted the pickle too, which I did.

Jason Manin

4124 Cadena Rd

Denton, TX 76210

email: [protected]@hotmail.com

c: [protected]

This happened yesterday around 6pm. at the Easley, S.C. location. I ordered three medium subs. Two were correct, one was not. This is not the first time this has happened. You cannot call them as they never answer the phone and it always rolls over to automated answering, telling you to call back later. In addition to not being able to communicate by phone, the mobile serfice went down. We eat at Firehouse quite frequently so this is frustating when the order is made incorrectly.